Holiday Inn Express and Suites Haltom City Ft Worth by IHG

Brand new look and feel. Clean, inexpensive and good sized rooms. The. Exorcise room was clean and easy to access.

Overall I would rate this property a 3/10. It is brand new so it is clean and updated. Breakfast was good and had a wide variety of options. Those are the only positives. Lots of negatives. When we first got there the hallway smelled of smoke even though it is a non smoking hotel. There is a train track right behind the hotel. There are trains going at all hours of the night. So, there is a lot of noise. If you are a light sleeper they will keep you up. Our power went out in our hotel room. Called front desk and was put on hold for over 10 minutes. Hung up hoping the power would just come back on. Had to call back and was told they would send someone up to check. A couple minutes later it came on. The thermostat does not regulate the temperature in the room. You have to keep adjusting it. For example if you put it to 68 to cool it will cool to 68 but turn off. So, you have to keep getting up to adjust the temperature every 15 minutes. This is a pain especially at night when it is hot in the room. The water fountain in the workout room was not working and there was no toilet paper in the bathrooms downstairs. House keeping completely missed out room one day. The internet was not working in the lobby. Had to talk to the front desk 3 times. Each time she assured me it was working. Finally she came over to the computer in the front lobby and could not get on the internet. And the hotel lobby TV said no connection but she still assured me it was working. Not very helpful.

Great stay till last day when woken by false fire alarm at 5:45 am

This hotel met our expectations. It was next to a freeway but the room was quiet. The bed was comfortable and the entire hotel was very clean. Loved that it had two quick elevators, we never had to wait more than a minute. The breakfast area was large with plenty of seating. The breakfast was pretty good with protein choices. Staff was very friendly and helpful. We enjoyed our stay!

Nice clean place. Comfortable bed and room. Did not like the huge puffy pillows. Breakfast was good and convenient. Tiffany was so friendly and polite. She went out of her way several times to meet our needs. The AC/ heat was not working in our room and she came and fixed it personally. Ice machine, pancake maker, and laundry were all out of order.

Clean hotel and room! Friendly staff. Safe and convenient location. Well-lit parking lot! Well-maintained property overall.

Staff was helpful by providing bedding for the couch pullout and extra towels. Common areas were well maintained. Elevators were clean considering it’s a hotel.

The staff was nice. It was overall clean and quiet. But, the ice machine was broke, out of a 5 day stay we only had our trash emptied and new towels brought 1 day. The fitness center was 96 degrees since the air wasn't working in it. No milk for breakfast 2 out of 5 days. Have not ever had any complaints before about Holiday Inn express until this particular one.

Hotel is new so it's very nice and priced reasonably. Bed was comfortable and the pool was adequate. The location is okay and there are restaurants nearby. The only issue is I heard what sounded like a gun shot in the hotel around 2:30 am other than that all was good.

Staff was amazing and friendly. A couple of personal items were left behind accidentally in lobby and the desk retrieve them. When we called the front desk, they had them. Appreciate the honesty of the staff. Our room on the 3rd floor looked over the pool that was green and nasty looking. We had no intention on swimming in 20° degree weather but the view of the pool was really bad. Minor but not expected.

new and clean

We found 2 bugs in our bed sheets. AC was not cooling. Half the plugs didnt work. TV didnt work. They moved us to another room but had trouble sleeping from thought of bugs.

The staff were very friendly and supportive and the rooms were very clean and up to date and modern as well.

The room wasnt cleaned well. There were eyelashes left behind. The breakfast was ice cold. Just not enough care.

Updated room. Clean. Great staff

Great hotel. Very clean and quiet

Clean and very neat!!

The staff at this place was excellent, and it was very clean. I will definitely return.

Hair in shower. Better vacuuming. Staff in the morning is a little rude. Requested later check out housekeeper kept trying to get in. Front desk called after telling them twice we wanted a later check out. communication between staff suck

Fresh and well kept !

The person that checked us in was not very friendly. The room was not cooling. They have the bed covering the AC unit. We had the temperature at least 60 degree. Each day i tried to get coffee it was empty. I asked if they are going to fill it up she said I'll let them know.

The train rails are close by and it drove by a few times during late evening and early morning

Clean room , and the walk-in shower was nice.

The first room they gave us didn’t have working air condition but the second was great

The staff were very friendly and supportive and the rooms were very clean and up to date and modern as well.

The only issue I had was the thermostat kept cutting off

Overall the property was good. Clean and good looking. In my room one of the lamps didn’t work but that was the only flaw I found.

we chose this because this was a newer property and one would expect things to be fresh. We were very wrong. The airconditioning did not work and the room was so hot we could barely sleep. We informed the front desk and they said all they can do is move us. Our toddler had fallen asleep after a struggle and we didnt want to risk waking her so we were stuck. Why would you put guests in a room where the air doesnt work? I later saw other reviews with the same problem. The sink was clogged so the bathroom got nasty real fast when we tried to wash toddler's milk bottles.

Rooms were very nice and big. It was clean and the beds were comfortable. Would definitely stay there again if in Fort Worth

I could hear the highway noise.

Front desk Salam was very kind and efficient.

The heater did not work in first room, but front desk provided a new room.

Imagine a staff screaming while you check in an waiting for

Quick easy checkin quiet friendly staff brand new hotel very nice will be staying again. Breakfast was Ahmazing !!!!

We booked with a 3rd party hotel 3 weeks ago and were told the system was down and that they couldn’t honor our reservation. We had to purchase the room again out of pocket because the issue couldn’t be resolved by hotel and the 3rd party. Still waiting on a refund from that visit. We were told that we could get the room through holiday inn itself cheaper and were charged more than the original hotel fee. So upset and now all the phone numbers listed for said hotel are out of order. This has been going on for weeks now. No resolution. Do not book here. Hotels.com has told us they need to verify this before they can refund us and we’re still waiting for refund. Feels wrong. It’s been nearly a month and still no refund. I’ve called 6 times and spoke with multiple representatives. No help! I was a silver member for years but never again will I use this app or this specific hotel.

Easy last minute reservation booked, friendly staff, nice property.

I’ve been traveling a lot lately and have some really bad stays. Everything was 10+ at this establishment and will definitely come back again. Thank you so much for the best experience. ⭐️⭐️⭐️⭐️⭐️

Housekeeping came in our room without knocking an hour after we checked in. When we called the front desk to ask if it was housekeeping staff the front desk staff was extremely rude and dismissive; refused to even confirm whether it was a staff member who entered our room while the room was occupied. I believe the housekeeper was confused due to miscommunication, but this issue was unresolved due to rude, unprofessional customer service at the front desk.

Staff was helpful by providing bedding for the couch pullout and extra towels. Common areas were well maintained. Elevators were clean considering it’s a hotel.

Had room service come into the room on day 2, my rating may have been slightly higher. I asked the front desk about it and they told me it’s every other day. The problem is they didn’t tell me that at check in. Lastly, at check in, the clerk tells me to give him a moment because it’s the changing of the guards. He then answers the phone and takes a very lengthy customer call. So I ask, who takes presence customer who has already been waiting at the front desk or a customer call? It was also 10:30pm. So I asked the other agent could she help me and she told me she was helping someone else with a key situation. I guess she realized at that point, that issue could wait since the client was in their room. She was super friendly and I appreciate her stopping what she did to help me, but I believe she was rushing and didn’t disclose all pertinent accommodation details. The hotel is very clean and seems pretty new. The service is average. I love that they have free breakfast. That was super convenient.

The hotel and staff were absolutely delightful. Everyone that my wife and I talked to was very nice and made us feel welcomed. The very nice lady that checked me in was brand new so she didn't know the answer to several of my questions but didn't hesitate to find out for me. The room was very nice. Nothing special but it was very clean, smelled good and was spacious with a nice refrigerator and microwave. The provided breakfast was WAAYYYY better than anyone could expect, especially for the room price. The area around the hotel was mostly industrial warehouses and manufacturing businesses so there wasn't anything to walk to or eat close by but there was plenty to do within a short driving range. We stayed here because of the low room fee and it was a short drive to The Fort Worth Stockyards. I highly recommend this hotel for any stay in the Fort Worth area.

Surrounding area is still under construction but parking was easy and quiet. Would stay again

Hotel is brand new and clean. It’s close to the AT&T stadium and shopping. It’s very spacious and accommodating.

Very nice Holiday Inn Express experience! Based on cleanliness, location, parking, ease of getting out and coming to location, staff, ease of checking in, quality of room, options in room, location to restaurants, door dash, shopping, etc. I will rate this property a 10! Wonderful!

Clean and excellent location. Looks like it’s fairly a new location.

This hotel met our expectations. It was next to a freeway but the room was quiet. The bed was comfortable and the entire hotel was very clean. Loved that it had two quick elevators, we never had to wait more than a minute. The breakfast area was large with plenty of seating. The breakfast was pretty good with protein choices. Staff was very friendly and helpful. We enjoyed our stay!

Clean hotel and room! Friendly staff. Safe and convenient location. Well-lit parking lot! Well-maintained property overall.

I was excited to see pancakes, but the macine was broke! Maybe next time! Very nice, smelled new! Very nice staff. Great location. Felt safe.

I could hear the highway noise.

The Hotel is new. Not the best location. Sits directly off the interstate, that does not consist easy on and off. Sits directly across the street from the Fire-department thank goodness. In a two night stay we witnessed tragic scenes. The Hotel sits in an area that is being developed for industrial buildings.

Great complimentary breakfast.

It was overall a good experience, the property was very nice and well kept. The times that I did experience somewhat of a grievance was the complimentary breakfast kept running out of food. That was a bit frustrating being that we wanted to get an early start to our day but kept having to ask for more food items and having it done took a bit of time. I think the hotel could benefit from more staffing.

The room wasnt cleaned well. There were eyelashes left behind. The breakfast was ice cold. Just not enough care.

Quick easy checkin quiet friendly staff brand new hotel very nice will be staying again. Breakfast was Ahmazing !!!!

Only bad thing was there was no bacon,pancakes machine was broken,orange juice machine was broken, and trash was never thrown in breakfast area, just piled up next to hole in trash can by breakfast area

They were out of so many things. Very frustrating.

The breakfast was very lacking and not a very good choice of items. The egg omelet was not very good, the sausage was dry and no taste. The pancake machine was broken. The juice choices were not good.

I was excited to see pancakes, but the macine was broke! Maybe next time! Very nice, smelled new! Very nice staff. Great location. Felt safe.

Excellent quality in the facility and the breakfast!

Excellent weekend. The only issue i had was the AC didnt cool the whole room. If only cooled by the window unit. When we walked into the room, it was stale and humid. My husband said he could smell smoke, but i didnt. Breakfast was terrible but that doesnt much matter to us. We will definitely be back