Banyan Tree Bintan

Das Hotel ist schon etwas in die Jahre gekommen, aber dennoch alles sehr sauber und hochwertig! Wir hatten eine Infinity Pool Villa mit traumhaftem Blick auf das Meer und den Sonnenuntergang. Der Service und das Personal sind sensationell, jeder Wunsch wird einem von den Augen abgelesen, ohne Aufdringlich zu sein! Wir kommen gerne wieder!

The service in this hotel is excellent and they had satisfied all our requests very quickly with the best service attitude. Unfortunately, we had to end our stay early due to a medical emergency in our family. Bayan Tree Bintan staff, helped us to find tickets even though the ferry was fully booked. We went to the ferry terminal anyways in hopes that someone will cancel at the last minute. They even offered to hold the room after checking out if we are unable to get the last ferry. The driver even stayed behind without informing us and only left after confirming that we managed to get the ferry tickets. The Hotels.com and Expedia staff was also very helpful and went out of their way to help us with settling subsequent matters in our time of need.

We stayed five nights at this lovely paradise. The staff is so friendly and polite smiling all the time. Every small requirement was fulfilled so smoothly and promptly. Some highlights: Birthday party at our Villa, chef Aki had prepared a delicious dinner for us. Dave was so kindly and proposed activities and booked them to us. Golf at Laguna course with professional caddie ”Nas”. When we had to go somewhere in the area Sofyan was always available with smile on his face. In the restaurants service was excellent. Challenging to remember all the names. Everyone’s attitude was at highest level. Thank you to everyone, we will miss you all. Just to mention couple of you, Ronal, Bimo and Febriano. Cleaning staff made excellent work as well as pool staff. Food in the restaurants was at highest level including local and internationan flavours.

If you’re looking for paradise, look no further!

Super friendly staff!