LU Venus ll - Old Town HITrental Apartment

I was hounded by their property management staff for days while on my trip asking for payment even after payment had been made prior to our arrival. I had sent them evidence of this more than 4 times which they claimed they didn’t receive. An alarm went off in the early morning in the room and woke us up. When I called about it, they stated “it’s ok, it was only 30 seconds” with no regard for it waking us up. The consistent pestering calls emails and VRBO messages just took away from our entire stay. It was miserable. Did I mention we also rented from them in Zurich? It was a poor experience there. We couldn’t get into our room from a long international flight, because they had an issue with their lock system and the code changed and they didn’t inform us of the code until I called for hours after they were closed. When we finally got in they comped us a measly 100 chf for the inconvenience. It’s also ridiculously hot in the apartment and muggy. This isn’t the company to book with they don’t care for their customers.

clean with a great location