Hampton Inn & Suites Pigeon Forge On The Parkway

We are on a family road trip & stopped for a few days in Pigeon Forge. The hotel was conveniently located to lots of attractions, restaurants & stores. The suite we stayed in was like an apartment with a small kitchen, living room & bedroom. The kids loved the pool. The breakfast had so many options. Overall we really enjoyed our stay, but what made it extra special was the amazing service. The front desk person that checked us in was so friendly & gave me lots of recommendations. Even the staff member that kept the walkways swept was friendly and would hold the door and always greet us or wish us a good day.

Our room was next to the exercise room and was not insulated well enough to block the noise kids were making playing in the exercise room. Also, the room smelled like the carpet and fabrics were mildew laden or dog pallets and needed to be cleaned. I asked for another room on another floor but was denied.

This was an extremely clean and well kept Hampton Inn! Staff that I interacted with at the front desk were helpful and professional at check in & check out. The associate even helped link my stay to my Hilton Honors account for me. Check in & check out was such a smooth process. My daughter, mom, & I used this stay for a girls getaway weekend & the suite we had was perfect! The pool was well maintained & enjoyed by our family & others as well with no rough or coarse behavior. Breakfast had a variety of options & the only downside to it was the scrambled eggs were cooked too much for my liking. But there were different options to eat each day. The next morning my daughter was thrilled having the option of gravy & biscuit as well as chicken tenders for a unique & kid friendly source of protein.

We came to Pigeon Forge for a quick getaway and the hotel was amazing! Such a great room and ALL the staff were fantastic! Efficient and effective while being super friendly and very helpful! The wonderful young man who checked me in was handing me keys before I could blink! And the dogs loved walking through the grounds and the next door neighborhood. Very nice!

This location said Hamton Inn & Suites by Hilton w/ Best Western key cards...are they the same? We had 4-night suite stay in July @ $1000 total. July temps was in 90s/heat index over 100... 3 out of 4 nights...room was at a musty 75 degrees ...with no air working. The toilet barely flushed as well...you would need to hold hsndle down for at least 10 seconds before it would flush. They eventually accommodated us to a new room. The new room was a meat locker at 62 degrees. I was afraid to touch the damn thermostat...I was grateful...but New room had a dirty wash cloth still hanging above shower..the shower itself was beyond needing repairs. With major cracks and the shower head busted out of the wall. The dishwasher was all busted up at the bottom. The desk lamp did not work. There was a big wad of human hair under the foot if the sude table.The arm chair was thread bare. I mean, obvious rips! The back hallway to the pool stunk...like a seafood restaurant back dock. The pool was murky. The "free" breakfast should be free. Who would pay for that...I mean we do as guests somewhere in the cost...but seriously...you can kick it up a little notch in the appetizing department Hilton. I understand this is Pigeon Forge. Not New York. I understand this is Hampton Inn, not the 4 Seasons. Hilton needs to pour a little money into it, it's a major tourist trap, saturated with hotel options, make it a bit more desirable. End with good note: decent coffee.

Convenient location, clean and pet friendly! We have stayed here numerous times and will again.

Pretty nice, but had to go to the 4th floor to find an ice machine that was working. We were on the first floor and shower had no pressure. It was like being in a light rain. Had to join Hilton Honors to get wifi, even though advertising gave the impression it was included. Breakfast was OK except i really wanted some scrambled eggs and the had some concoction with mixed vegetables. I wound up having a waffle. Oh- i almost fogot, the person that checked us in acted like it was a chore and she wasn't very happy that we disturbed her.

Overall, the stay was ok. The beds are super comfortable. The staff is very friendly, though when I went to check in, I was told I must be booked at the other close by Hampton. I went there, and was promptly sent back to this hotel, where they ended up finding my reservation. One thing that did bother me was that the side door to the hotel was not locked, even after the time it said it would be locked (11:00 pm). I would rethink ever staying there again just for that reason.

The staff were nice. Hotel needs updated a bit. There maintenance that needs to be done ASAP. The keycard scanners to get into the rooms are not charged. It was a gamble if your was going to work or not. We had settled into our room with our small kids and when we came back from going to the pool the lock quit working so we were locked out of our room and the people working there couldn’t fix it. Anyways they figured out a way to open it so we could get our stuff and switch rooms. When we did, that lock didn’t work either. The lock on the 3rd room worked. It was a known issue across the hotel and they could t fix it. A little bit of an inconvenience but the friendliness of the staff helped a lot.

The pool wasn’t open they kept saying it was closed for cleaning yet their didn’t seem to any attempt to clean it

Room was clean and quiet.

This hotel is so clean it was safe and the breakfast was excellent. My family and I enjoyed this day and will definitely go back again. It is highly recommended.

Repeat customer. Always well cared for. Check in quick and easy with online reservation. Room clean but a bit dated. Bed excellent. Breakfast here is very good. Easy in and out on strip due to being close to light.

This location said Hamton Inn & Suites by Hilton w/ Best Western key cards...are they the same? We had 4-night suite stay in July @ $1000 total. July temps was in 90s/heat index over 100... 3 out of 4 nights...room was at a musty 75 degrees ...with no air working. The toilet barely flushed as well...you would need to hold hsndle down for at least 10 seconds before it would flush. They eventually accommodated us to a new room. The new room was a meat locker at 62 degrees. I was afraid to touch the damn thermostat...I was grateful...but New room had a dirty wash cloth still hanging above shower..the shower itself was beyond needing repairs. With major cracks and the shower head busted out of the wall. The dishwasher was all busted up at the bottom. The desk lamp did not work. There was a big wad of human hair under the foot if the sude table.The arm chair was thread bare. I mean, obvious rips! The back hallway to the pool stunk...like a seafood restaurant back dock. The pool was murky. The "free" breakfast should be free. Who would pay for that...I mean we do as guests somewhere in the cost...but seriously...you can kick it up a little notch in the appetizing department Hilton. I understand this is Pigeon Forge. Not New York. I understand this is Hampton Inn, not the 4 Seasons. Hilton needs to pour a little money into it, it's a major tourist trap, saturated with hotel options, make it a bit more desirable. End with good note: decent coffee.

We stayed 2 nights and were very pleased. Very clean, quiet (and the hotel was full), great breakfast, easy access to everything. We will stay here again on our next visit.

Very outdated,carpets so old and dirty

Dirty room, mini kitchen was old and looked it.

The room was great, clean and well maintained.

Was horrible. It said this hotel had great reviews, but it wasn't as it seemed. Our room must of had a huge flood in it because there was new carpet on top of old carpet. Flimsy laid down. There was mold right outside our room by our door, where my daughter is highly allergic to. In that aspect, she was up all night coughing with a stuffy nose. Our ceiling were nasty, I guess from the flood. Wasn't even painted over. There was no other room to switch us to. For the amount of money spent in that hotel I could have went somewhere else cheaper and in better conditions. Not happy at all. Jaimie

Hotel needs to be updated. For what we paid for two nights it did not meet our expectations. Very dirty windows. Caulking around tub had mold. Old furniture. The only good thing was the beds were clean and comfortable. The breakfast was just ok. We had much better in other Hamptons. Wish we had picked another hotel for the wedding we were attending

We are on a family road trip & stopped for a few days in Pigeon Forge. The hotel was conveniently located to lots of attractions, restaurants & stores. The suite we stayed in was like an apartment with a small kitchen, living room & bedroom. The kids loved the pool. The breakfast had so many options. Overall we really enjoyed our stay, but what made it extra special was the amazing service. The front desk person that checked us in was so friendly & gave me lots of recommendations. Even the staff member that kept the walkways swept was friendly and would hold the door and always greet us or wish us a good day.

The hotel was fine. I liked the way the tables were spaced far apart for privacy and the managers were very friendly they were great. More handicap parking would be great. BUT…… the room next to us left their dog in the room alone and it barked nonstop. We called twice and then they put a small machine which helped control most of their barking. The manager said she would give us money back for compensation but we booked with Hotels.com so she couldn’t do it and that I had to contact you to get compensation

2 night stay at this hotel. Upon arrival the room was 65 degrees. Turned heat up to 70, seemed to slowly get up to 67 after a couple hours. Went out for the evening and came back to a 64 degree room. Staff was great, switched us to another room but it had a barking dog next door. Finally switched to the third room and the A/C barely worked in that room plus shower rod was loose and wouldn’t hold up the curtain. Complained at breakfast, all of a sudden after returning to the room the A/C worked full blast. I guess a magic button was pressed to enable it. The shower rod was fixed that later that day while out. But later while asleep the second night, A/C stopped working and room heated up again. 2 nights and not one good nights rest. The staff was very accommodating, but the property needs major renovations for a Hilton property.

Our room was next to the exercise room and was not insulated well enough to block the noise kids were making playing in the exercise room. Also, the room smelled like the carpet and fabrics were mildew laden or dog pallets and needed to be cleaned. I asked for another room on another floor but was denied.

This location said Hamton Inn & Suites by Hilton w/ Best Western key cards...are they the same? We had 4-night suite stay in July @ $1000 total. July temps was in 90s/heat index over 100... 3 out of 4 nights...room was at a musty 75 degrees ...with no air working. The toilet barely flushed as well...you would need to hold hsndle down for at least 10 seconds before it would flush. They eventually accommodated us to a new room. The new room was a meat locker at 62 degrees. I was afraid to touch the damn thermostat...I was grateful...but New room had a dirty wash cloth still hanging above shower..the shower itself was beyond needing repairs. With major cracks and the shower head busted out of the wall. The dishwasher was all busted up at the bottom. The desk lamp did not work. There was a big wad of human hair under the foot if the sude table.The arm chair was thread bare. I mean, obvious rips! The back hallway to the pool stunk...like a seafood restaurant back dock. The pool was murky. The "free" breakfast should be free. Who would pay for that...I mean we do as guests somewhere in the cost...but seriously...you can kick it up a little notch in the appetizing department Hilton. I understand this is Pigeon Forge. Not New York. I understand this is Hampton Inn, not the 4 Seasons. Hilton needs to pour a little money into it, it's a major tourist trap, saturated with hotel options, make it a bit more desirable. End with good note: decent coffee.

Very outdated,carpets so old and dirty

Pretty nice, but had to go to the 4th floor to find an ice machine that was working. We were on the first floor and shower had no pressure. It was like being in a light rain. Had to join Hilton Honors to get wifi, even though advertising gave the impression it was included. Breakfast was OK except i really wanted some scrambled eggs and the had some concoction with mixed vegetables. I wound up having a waffle. Oh- i almost fogot, the person that checked us in acted like it was a chore and she wasn't very happy that we disturbed her.

The rooms are big and very clean. The staff is very friendly and helpful.

There was a leak above the toilet and we reported it. It constantly left the toilet and seat wet and I had to dry it off each time we used it. The internet was very poor. Connection was not good to the Honors network. On the positive side, the breakfast buffet was well stocked and staffed each morning. The front desk staff was courteous, friendly and willing to solve our issues.

Upon arriving, the first thing that I noticed is that it was a smaller hotel, and it was pushed back off of the main highway a little bit to give it a little bit of quiet on such a busy main strip. Loved that. My kids and husband absolutely loved the breakfast each day. It was a little bit different with the main staple of waffles, eggs, in some sort of fashion, and meat it was always really good and offered a wide variety. Of course a free breakfast is always good, but this one would’ve been worth paying for. My main dislike was that the hotel was a little bit dated and of course, you never really see that in the pictures online. It look like they had tried to update certain parts of the hotel, and may even be in the process of doing more. But if you’re looking for a top-of-the-line state of the art new hotel, this is not it. This is the reason for my four-star review.

We are on a family road trip & stopped for a few days in Pigeon Forge. The hotel was conveniently located to lots of attractions, restaurants & stores. The suite we stayed in was like an apartment with a small kitchen, living room & bedroom. The kids loved the pool. The breakfast had so many options. Overall we really enjoyed our stay, but what made it extra special was the amazing service. The front desk person that checked us in was so friendly & gave me lots of recommendations. Even the staff member that kept the walkways swept was friendly and would hold the door and always greet us or wish us a good day.

I Booked two jointly rooms with a week in advance and when I get there they said they were over booked so no rooms available they just said sorry

Very professional and friendly staff.

Everything was wonderful very helpful and kind staff

This was an extremely clean and well kept Hampton Inn! Staff that I interacted with at the front desk were helpful and professional at check in & check out. The associate even helped link my stay to my Hilton Honors account for me. Check in & check out was such a smooth process. My daughter, mom, & I used this stay for a girls getaway weekend & the suite we had was perfect! The pool was well maintained & enjoyed by our family & others as well with no rough or coarse behavior. Breakfast had a variety of options & the only downside to it was the scrambled eggs were cooked too much for my liking. But there were different options to eat each day. The next morning my daughter was thrilled having the option of gravy & biscuit as well as chicken tenders for a unique & kid friendly source of protein.

Repeat customer. Always well cared for. Check in quick and easy with online reservation. Room clean but a bit dated. Bed excellent. Breakfast here is very good. Easy in and out on strip due to being close to light.

We were on a business trip. Asked for wake up calls both mornings we spent in the hotel. We didn`t get it either mornings. We complained at check out, they said it wasn`t even written down in the book previous night. No room service at all. Shameful. I hope they go out of business.

Property was older and needed updating. Front desk attendant was eating his dinner at the counter which seemed unprofessional. We asked for a pillow that never came until the second call and it smelled really bad.

Pretty nice, but had to go to the 4th floor to find an ice machine that was working. We were on the first floor and shower had no pressure. It was like being in a light rain. Had to join Hilton Honors to get wifi, even though advertising gave the impression it was included. Breakfast was OK except i really wanted some scrambled eggs and the had some concoction with mixed vegetables. I wound up having a waffle. Oh- i almost fogot, the person that checked us in acted like it was a chore and she wasn't very happy that we disturbed her.

The breakfast staff were superb!! Very kind!! Everything was clean and comfortable!

Accessible to Tanger Outlet Mall and lots of eateries!!!

We are on a family road trip & stopped for a few days in Pigeon Forge. The hotel was conveniently located to lots of attractions, restaurants & stores. The suite we stayed in was like an apartment with a small kitchen, living room & bedroom. The kids loved the pool. The breakfast had so many options. Overall we really enjoyed our stay, but what made it extra special was the amazing service. The front desk person that checked us in was so friendly & gave me lots of recommendations. Even the staff member that kept the walkways swept was friendly and would hold the door and always greet us or wish us a good day.

Great location!

Location off the road made it more private while located near attractions

This was a honeymoon trip. Location of hotel was great for what we had planned to do!

It was easy to get to all the places we wanted to go to in pigeon forge

Great location easy access

We stayed 2 nights and were very pleased. Very clean, quiet (and the hotel was full), great breakfast, easy access to everything. We will stay here again on our next visit.

DIFFICULT TO SEE FROM ROAD AT NIGHT. LOTS OF LIGHTS AND SIGNS

The hotel was great and the staff was very friendly. Not walkable to many attractions but the transit stop is very close.

We are on a family road trip & stopped for a few days in Pigeon Forge. The hotel was conveniently located to lots of attractions, restaurants & stores. The suite we stayed in was like an apartment with a small kitchen, living room & bedroom. The kids loved the pool. The breakfast had so many options. Overall we really enjoyed our stay, but what made it extra special was the amazing service. The front desk person that checked us in was so friendly & gave me lots of recommendations. Even the staff member that kept the walkways swept was friendly and would hold the door and always greet us or wish us a good day.

This was an extremely clean and well kept Hampton Inn! Staff that I interacted with at the front desk were helpful and professional at check in & check out. The associate even helped link my stay to my Hilton Honors account for me. Check in & check out was such a smooth process. My daughter, mom, & I used this stay for a girls getaway weekend & the suite we had was perfect! The pool was well maintained & enjoyed by our family & others as well with no rough or coarse behavior. Breakfast had a variety of options & the only downside to it was the scrambled eggs were cooked too much for my liking. But there were different options to eat each day. The next morning my daughter was thrilled having the option of gravy & biscuit as well as chicken tenders for a unique & kid friendly source of protein.

This location said Hamton Inn & Suites by Hilton w/ Best Western key cards...are they the same? We had 4-night suite stay in July @ $1000 total. July temps was in 90s/heat index over 100... 3 out of 4 nights...room was at a musty 75 degrees ...with no air working. The toilet barely flushed as well...you would need to hold hsndle down for at least 10 seconds before it would flush. They eventually accommodated us to a new room. The new room was a meat locker at 62 degrees. I was afraid to touch the damn thermostat...I was grateful...but New room had a dirty wash cloth still hanging above shower..the shower itself was beyond needing repairs. With major cracks and the shower head busted out of the wall. The dishwasher was all busted up at the bottom. The desk lamp did not work. There was a big wad of human hair under the foot if the sude table.The arm chair was thread bare. I mean, obvious rips! The back hallway to the pool stunk...like a seafood restaurant back dock. The pool was murky. The "free" breakfast should be free. Who would pay for that...I mean we do as guests somewhere in the cost...but seriously...you can kick it up a little notch in the appetizing department Hilton. I understand this is Pigeon Forge. Not New York. I understand this is Hampton Inn, not the 4 Seasons. Hilton needs to pour a little money into it, it's a major tourist trap, saturated with hotel options, make it a bit more desirable. End with good note: decent coffee.

The area directly across from the hotel was run down. Compared to other Hampton Inn stays, the complimentary breakfast was not very appetizing. The beds were uncomfortable, as well.

We stayed 2 nights and were very pleased. Very clean, quiet (and the hotel was full), great breakfast, easy access to everything. We will stay here again on our next visit.

I did not like the breakfast options. The eggs were dry and tasteless, The oatmeal was thick and goopy, sausage was dry and overcooked, butter packets were too small and hard. The only thing that was halfway decent were biscuits and gravy

There are many things I'd like to rave about. Our room and all the common areas we visited were exceptionally clean and convenient. The breakfast bar was filled with hot and tasty cooked food choices. The coffee was VERY hot which is an absolute requirement for my husband! The staff was eager to make our stay very enjoyable and each of them was very polite. We typically stay in Hampton Inns (or other Hilton properties) when we travel, and this one ranks among the top!

Erverything was great, first day breakfast was fantastic but the second day was bad

Place is looking a bit worn. Breakfast was excellent.

Hotel needs to be updated. For what we paid for two nights it did not meet our expectations. Very dirty windows. Caulking around tub had mold. Old furniture. The only good thing was the beds were clean and comfortable. The breakfast was just ok. We had much better in other Hamptons. Wish we had picked another hotel for the wedding we were attending