Extended Stay America Select Suites - Memphis - Cordova

Didn’t have pool and didn’t have tv with Netflix app

I didn't like that my room upon the 1st night had 3 things already not in working condition such as the room phone, the t.v. remote, and my room was missing a microwave. There was no soap in the kitchen or bathroom and just 2 towels, no hand towels, wash cloths, or bath mat. The next morning the lady gave me a new remote with working batteries but still none of the other things have been remedied. The young man told me he could put in a request for a microwave to be brought into my room. I hope he did however I will probably be checking out this morning due to neglect to fix the problems. I feel I should've been offered a discount or had the pet fee waived. Some type of compensation for paying full price for less than a fully equipped room.

This was the worst hotel experience I’ve ever had. They say the room can sleep 6 but only give you 2 towels. If you need more they tell you to go buy your own at the store. They provide no shampoo or soap so you have to go buy your own. There is a kitchen but zero utensils, dishes or pot and pans. If you need them your have to go buy your own. There is a night club next door to the hotel which plays music very loadly until 3am so you can’t sleep. The rooms, hallways and lobby all have a heavy marijuana smell. The elevator barely works. If you don’t get back to the hotel before 10pm the doors are locked so you have to call and wait for up to an hour so they can let you into the building. There are dealers outside the hotel selling drugs and there are no employees to stop them. AVOID THIS PLACE AT ALL COSTS, ITS HORRIBLE

The kitchen was fully equipped for cooking.

The exterior doors are propped open with bottles and sticks. Little children are wandering the halls with no parents to be found. A drunken screaming party is going on in the parking lot near the front entrance. The policy is to only have two towels, even though it was reserved for three. I just found out at front desk that this not a hotel any longer, but apartments. Some people have been living here for five years. This needs to be removed from the Expedia site.

This place was such a disappointment to say the least! Critical doors like from the outside to the hallway didnt work, from the lobby to the hall as well. It smelled like weed, it was in a rough area, it was dirty, and you couldn't get ahold of customer service outside of the hours. There was no breakfast that I could see.

Nice facilities

I stayed here regularly - but will not be back. The management was lovely, but the building needs to be totally redone on the interior. Ripped furniture, stained carpets, dripping faucets, missing light bulbs, no room phones (but that is a trend). Lighting in the parking lot is poor. There is no security. Several guest's cars were broken into the night before I arrived. First room they sent me two had not yet been cleaned up. Second room was beneath a horde of kids who fought, yelled and did gymnastics till 3 in the morning with an apparently worthless parent in charge. Management tried but could not get them to stop - so I checked out at 5AM and hit the road...won't be back.

Needs renovating, the shower was cold, there is a bar & lounge next door, and even with the lights on, it was dark and dreary.

The management was helpful but the staff wasn't trained to handle simple issues like booking discrepencies amd internet. First room I was booked in on Satutday, TV didn't work and front desk receptionist almost was going to pass the buck onto the ASM until Monday. Rooms "appear" clean until you walk barefoot and feel and see the accumulated dirt on their room floor (it was sticky). There was damage all over the furniture in both rooms too (took pics on day 1 to CMA). The outside property is dingy and hoodlums hang around, and there aren't cameras outside, so be cautious with that. I will say everyone staying there was either polite or neutral, so there is that. Stay on weekdays but avoid weekends.

Building and furniture are very run down. Very dirty. Bed was clean and comfortable. Domestic argument in the lobby upon arrival.

The overall cleanliness and comfortable environment.

It was not cleaned.

The area was unsafe, the staff was disinterested and the property was dirty.

** in town for youth basketball tournament ** Not a family friendly location at all - felt unsafe. I was prepared that my car would be broken into when I woke up. Only a Place to stay if nothing else available. Must check in before 10p- took 20mins to check in with attendant on site. She Stated it was the WiFi acting up, but asked same questions multiple times. Adjacent property is a very lively bar/grill that had live DJ until 3:30am( we stayed on Sat night), approximately 30feet from our room window that would not fully seal shut.- noise all night. Made parking limited . Room itself , our socks were sticking to the floors- every surface in room was sticky. Group of older teens tried to follow us inside , but our key didn't work so none of us could get in : thankfully the host lady was just about to leave & heard us and came out and gave us new key cards ( we came dropped our stuff and ran to get food , by the time we got back key didn't work ). Parking lot had groups of people just hanging about at all times except when we left at 0730. Entire facility is dated and not very clean- strong odors all throughout. Bed linens appeared clean but hairs throughout ( we slept in our clothes and brought up our travel blanket/pillows).No breakfast aside from vending machine -not even able to get into lobby at checkout to return keys. No one was there. As stated , no one was onsite so there was no point to attempt to contact anyone about the condition of the room or anything else.

I had to pay a fortune for a non-smoking room, and I had to sign 20 minutes worth of paperwork about not smoking yet when I walked into the room, I could not breathe for the foul smell of smoke in the room and the furniture and the towels and the sheets

The management was helpful but the staff wasn't trained to handle simple issues like booking discrepencies amd internet. First room I was booked in on Satutday, TV didn't work and front desk receptionist almost was going to pass the buck onto the ASM until Monday. Rooms "appear" clean until you walk barefoot and feel and see the accumulated dirt on their room floor (it was sticky). There was damage all over the furniture in both rooms too (took pics on day 1 to CMA). The outside property is dingy and hoodlums hang around, and there aren't cameras outside, so be cautious with that. I will say everyone staying there was either polite or neutral, so there is that. Stay on weekdays but avoid weekends.

I got there and waited for a front desk person for about 30 min. She checked me in 1.5 hours early and charged 16.00. Inside room was not clean refrigerator had bugs in it my neice had little bump like she got bite by something i also seen a roach also when i was checking in the police was there due to a fight....

It was bugs, smelling like stinch

Seedy area, dirty overall condition of room and hotel/grounds

Building and furniture are very run down. Very dirty. Bed was clean and comfortable. Domestic argument in the lobby upon arrival.

I didn't like that my room upon the 1st night had 3 things already not in working condition such as the room phone, the t.v. remote, and my room was missing a microwave. There was no soap in the kitchen or bathroom and just 2 towels, no hand towels, wash cloths, or bath mat. The next morning the lady gave me a new remote with working batteries but still none of the other things have been remedied. The young man told me he could put in a request for a microwave to be brought into my room. I hope he did however I will probably be checking out this morning due to neglect to fix the problems. I feel I should've been offered a discount or had the pet fee waived. Some type of compensation for paying full price for less than a fully equipped room.

Bed too hard

Needs renovating, the shower was cold, there is a bar & lounge next door, and even with the lights on, it was dark and dreary.

The room door lock was hanging ( broken) The paint was chipping old and dated. The bed in the room looked like a roll away bed. Although it was an extended stay there was no dishes, pots, pans, no soap just 1 roll of tissue because the one on the roll was empty. I travel a lot for work and time from illinois to Cordova TN. And i never stayed in this room I didn't feel safe or clean. And was told i couldn't get a refund. So i had to pay out of pocket for something decent.

Other people didn’t have respect for other visitors

** in town for youth basketball tournament ** Not a family friendly location at all - felt unsafe. I was prepared that my car would be broken into when I woke up. Only a Place to stay if nothing else available. Must check in before 10p- took 20mins to check in with attendant on site. She Stated it was the WiFi acting up, but asked same questions multiple times. Adjacent property is a very lively bar/grill that had live DJ until 3:30am( we stayed on Sat night), approximately 30feet from our room window that would not fully seal shut.- noise all night. Made parking limited . Room itself , our socks were sticking to the floors- every surface in room was sticky. Group of older teens tried to follow us inside , but our key didn't work so none of us could get in : thankfully the host lady was just about to leave & heard us and came out and gave us new key cards ( we came dropped our stuff and ran to get food , by the time we got back key didn't work ). Parking lot had groups of people just hanging about at all times except when we left at 0730. Entire facility is dated and not very clean- strong odors all throughout. Bed linens appeared clean but hairs throughout ( we slept in our clothes and brought up our travel blanket/pillows).No breakfast aside from vending machine -not even able to get into lobby at checkout to return keys. No one was there. As stated , no one was onsite so there was no point to attempt to contact anyone about the condition of the room or anything else.

Quiet and nice.

The management was helpful but the staff wasn't trained to handle simple issues like booking discrepencies amd internet. First room I was booked in on Satutday, TV didn't work and front desk receptionist almost was going to pass the buck onto the ASM until Monday. Rooms "appear" clean until you walk barefoot and feel and see the accumulated dirt on their room floor (it was sticky). There was damage all over the furniture in both rooms too (took pics on day 1 to CMA). The outside property is dingy and hoodlums hang around, and there aren't cameras outside, so be cautious with that. I will say everyone staying there was either polite or neutral, so there is that. Stay on weekdays but avoid weekends.

Quiet and nice.

Excellent Staff and clean property.

Professional and kind staff.

Everything was great! I would definitely stay again and absolutely recommend to the next person! The service was professional and polite as well.

Love The staff. Swimming pool is great.

I enjoy my stay at this specific location I was greeted and welcomed with great customer service and kindness. Staff was very helpful getting me settled and booked into my room. Thanks Trinity and Irish keep up the amazing work. Room was clean and well organized I will definitely give this place 5 stars. Peace n much love

The area was unsafe, the staff was disinterested and the property was dirty.

Arriving at the Extended Stay Hotel the system was down could not check in had to find another Hotel to stay in for the weekend then Hotel.com charged my credit card 10&.00 for the Extended Stay system was down and couldn’t check in we did show up and you charged us as a no show that’ was very inconvenient for my spouse and I driving 7 hours from Texas I will never use Hotel . Com Hard to contact and the number that is added to the email is not correct that’s crazy

The lady at the front desk was rude.

I did not stay at this property. I arrived at 9pm Saturday night and there wasn’t any staff on site. There was a note stating to use a rickety looking phone outside for assistance. I called the number listed with Expedia and they claimed they would refund my money and we’re sorry about the inconvenience. I still had to request a refund from Expedia bc I never heard back from this facility.

I had to get a room elsewhere because no one ever came to the front desk. I tried calling but no one answered there either. There was no one around period. I would like my card reimbursed with a total refund.

This was the most terrible experience I have EVER had with a hotel, or orbitz. We traveled with two young toddlers and were worked up by screaming and fighting of adults in the hallways. Physical altercations and pounding on the walls. People screaming they were “going to shoot them” cursing and loud cries for hours. To the point we felt so unsafe we packed our babies and left in the middle of the night. We were over 1,000 miles away from home, 2am, and freezing cold outside. If you’re traveling under ANY circumstances DO NOT stay here!!!

Awesome room neat & very clean. Near shopping outlet with fast food restaurants. Staff is of extremely Exceptional Professionalisms.!! Definitely 10 Rating !!

Great location. Friendly staff, nice breakfast, clean swimming pool.

The location and how convenient it is from the locations I had to work at.

I stayed here regularly - but will not be back. The management was lovely, but the building needs to be totally redone on the interior. Ripped furniture, stained carpets, dripping faucets, missing light bulbs, no room phones (but that is a trend). Lighting in the parking lot is poor. There is no security. Several guest's cars were broken into the night before I arrived. First room they sent me two had not yet been cleaned up. Second room was beneath a horde of kids who fought, yelled and did gymnastics till 3 in the morning with an apparently worthless parent in charge. Management tried but could not get them to stop - so I checked out at 5AM and hit the road...won't be back.

The area was unsafe, the staff was disinterested and the property was dirty.

Needs renovating, the shower was cold, there is a bar & lounge next door, and even with the lights on, it was dark and dreary.

** in town for youth basketball tournament ** Not a family friendly location at all - felt unsafe. I was prepared that my car would be broken into when I woke up. Only a Place to stay if nothing else available. Must check in before 10p- took 20mins to check in with attendant on site. She Stated it was the WiFi acting up, but asked same questions multiple times. Adjacent property is a very lively bar/grill that had live DJ until 3:30am( we stayed on Sat night), approximately 30feet from our room window that would not fully seal shut.- noise all night. Made parking limited . Room itself , our socks were sticking to the floors- every surface in room was sticky. Group of older teens tried to follow us inside , but our key didn't work so none of us could get in : thankfully the host lady was just about to leave & heard us and came out and gave us new key cards ( we came dropped our stuff and ran to get food , by the time we got back key didn't work ). Parking lot had groups of people just hanging about at all times except when we left at 0730. Entire facility is dated and not very clean- strong odors all throughout. Bed linens appeared clean but hairs throughout ( we slept in our clothes and brought up our travel blanket/pillows).No breakfast aside from vending machine -not even able to get into lobby at checkout to return keys. No one was there. As stated , no one was onsite so there was no point to attempt to contact anyone about the condition of the room or anything else.

There is no lobby. A woman had to call the cops because her husband pulled a gun on her. Place stunk.

The management was helpful but the staff wasn't trained to handle simple issues like booking discrepencies amd internet. First room I was booked in on Satutday, TV didn't work and front desk receptionist almost was going to pass the buck onto the ASM until Monday. Rooms "appear" clean until you walk barefoot and feel and see the accumulated dirt on their room floor (it was sticky). There was damage all over the furniture in both rooms too (took pics on day 1 to CMA). The outside property is dingy and hoodlums hang around, and there aren't cameras outside, so be cautious with that. I will say everyone staying there was either polite or neutral, so there is that. Stay on weekdays but avoid weekends.

This place was such a disappointment to say the least! Critical doors like from the outside to the hallway didnt work, from the lobby to the hall as well. It smelled like weed, it was in a rough area, it was dirty, and you couldn't get ahold of customer service outside of the hours. There was no breakfast that I could see.

Great location. Friendly staff, nice breakfast, clean swimming pool.

The free breakfast still included in advertisement needs to be removed since it’s no longer part of stay

** in town for youth basketball tournament ** Not a family friendly location at all - felt unsafe. I was prepared that my car would be broken into when I woke up. Only a Place to stay if nothing else available. Must check in before 10p- took 20mins to check in with attendant on site. She Stated it was the WiFi acting up, but asked same questions multiple times. Adjacent property is a very lively bar/grill that had live DJ until 3:30am( we stayed on Sat night), approximately 30feet from our room window that would not fully seal shut.- noise all night. Made parking limited . Room itself , our socks were sticking to the floors- every surface in room was sticky. Group of older teens tried to follow us inside , but our key didn't work so none of us could get in : thankfully the host lady was just about to leave & heard us and came out and gave us new key cards ( we came dropped our stuff and ran to get food , by the time we got back key didn't work ). Parking lot had groups of people just hanging about at all times except when we left at 0730. Entire facility is dated and not very clean- strong odors all throughout. Bed linens appeared clean but hairs throughout ( we slept in our clothes and brought up our travel blanket/pillows).No breakfast aside from vending machine -not even able to get into lobby at checkout to return keys. No one was there. As stated , no one was onsite so there was no point to attempt to contact anyone about the condition of the room or anything else.