Staybridge Suites Chattanooga Downtown - Convention Center by IHG

Saw a cockroach in the kitchen area. And hot tub was broken.!!! Staff was nice!!

Unfortunately, our stay was very disappointing. The room was not properly cleaned—the refrigerator had dried food on it, the rugs did not appear to have been vacuumed, and we found clothing items underneath the bed. One of the couch cushions was also ripped. The bathtub was extremely slippery, and the water took at least an hour to drain. No one checked or serviced the room daily, so our garbage continued piling up. When we tried calling the front desk, the phone rang more than 20 times. We eventually hung up and tried again, and only after several more rings did someone answer. The room also had a strong musty odor that became even worse whenever the air conditioner was running. The only solution offered was a can of air-freshener fogger. Since we were traveling with two small children, we did not feel comfortable using it. We initially chose this hotel specifically for the hot tub and pool, only to discover after arriving that neither was working. On a positive note, the breakfast was good, and the breakfast area was clean, organized, and well maintained. Unfortunately, the room’s poor cleanliness, maintenance issues, lack of daily service, musty odor, and unavailable amenities overshadowed that positive experience.

I had tried to reach out to this property with a question about parking via Hotels.com, phone, and via Staybridge email. I never received a response. Upon check in, lady at desk told us that hot tub didn't work (and that hotel had no intention to fix), front doors didn't work, parking gates didn't work. Our room door was ajar when we first entered and there was blue tape on our dishwasher. We tried to call the front desk only to discover that both phones in the room didn't work. We went to reception and asked about the dishwasher and were told that almost all the dishwashers in the hotel didn't work but that a technician was finally in the building and he would fix ours that week; that never happened. Wallpaper coming off walls, carpet in hallway ridging up creating tripping hazard. Elevator almost always had dirty floor. Breakfast was repetative and not at that great. Social Hour was decent. It was nice to have a washer/dryer at no cost. We discovered that we only had 2 forks and limited kitchen utensils and asking for more resulted in front desk person saying that guests steal them. We had to insist on getting enough to get us through. Dirty dishes were found in non working dishwasher. We had booked through Hotels.com and were treated like 3rd world guests because of that. This was even obvious and brought to our attention that we went through Hotels.com at check in. I had given leeway to poor reviews but unfortunately found that poor reviews are valid. Location is great.

We had a great stay and it was right across from the Chattanooga Convention Center, we were there for a show at the center, so that was very good for us!

Excellent staff and accommodating