Jungala Hotel at VidantaWorld Riviera Maya
US$ 685
/ noite
Média para setembro
Preços para Jungala Hotel at VidantaWorld Riviera Maya
Selecione datas para ver preços e disponibilidade
US$ 685
/ noite
Média para setembro
Média de preços por mês
Em Jungala Hotel at VidantaWorld Riviera Maya, a diária custa em média US$ 297 no mês mais barato (maio) e US$ 1.005 no mês mais caro (julho), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 768 |
| fevereiro | US$ 630 |
| março | US$ 739 |
| abril | US$ 744 |
| maio | US$ 297 |
| junho | US$ 622 |
| julho | US$ 1.005 |
| setembro | US$ 685 |
| outubro | US$ 688 |
| novembro | US$ 829 |
| dezembro | US$ 665 |
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set. · US$ 685
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Mais caro: julho (aprox. US$ 1.005)
Mais barato: maio (aprox. US$ 297)
Sobre esta propriedade
Relaxe no spa de serviço completo, onde você pode desfrutar de massagens, tratamentos para o corpo e tratamentos faciais. Você pode se exercitar jogando golfe ou passar o dia relaxando na praia particular. Este resort oferece Wi-Fi de corte...
Comodidades
Relaxe no spa de serviço completo, onde você pode desfrutar de massagens, tratamentos para o corpo e tratamentos faciais. Você pode se exercitar jogando golfe ou passar o dia relaxando na praia particular. Este resort oferece Wi-Fi de cortesia, serviços de concierge e serviço de babá (sobretaxa). Com o traslado de cortesia fica fácil dar um passeio na praia.
Comodidades
As comodidades presentes incluem um computador, serviço de lavanderia e lavagem a seco e balcão de recepção 24 horas.
Jantar
Saboreie uma especialidade do Chiringuito, um dos 20 restaurantes neste resort, ou hospede-se no local e aproveite o serviço de quarto 24 horas. Há também petiscos disponíveis 3 nas cafeterias. Visite um dos 4 bares/lounges, 2 bares na praia ou 5 bares ao lado da piscina e peça uma bebida refrescante.
Quartos
Sinta-se em casa em um de nossos 52 quartos com ar-condicionado que apresentam cozinhas com cooktops e micro-ondas. Sua cama apresenta edredons de pluma e roupas de cama premium. Os quartos possuem varandas ou pátios particulares. Nos quartos, você encontra TVs LED 55 polegadas com canais a cabo para a sua diversão, além de Wi-Fi de cortesia para navegar na web. Banheiro privativo com banheiras e chuveiros separados apresenta banheira de hidromassagem e chuveiros com efeito de chuva.
Localização
Com excelente localização em Playa del Carmen, Jungala Hotel at VidantaWorld Riviera Maya está a 10 minutos de carro de Campo de golfe Playa Paraiso e de Boutique Cirque du Soleil no Vidanta Riviera Maya. Este resort na praia fica a 10 km de Praia Maroma e a 14,7 km de Praça Central de Puerto Morelos.
Lugares próximos
Praia Maroma(0.1 milhas)
Praia do Paraíso(0.1 milhas)
Campo de Golfe Nicklaus Design(0.2 milhas)
Campo de golfe Playa Paraiso(1.1 milhas)
Boutique Cirque du Soleil no Vidanta Riviera Maya(1.4 milhas)
Jardim Botânico Dr. Alfredo Barrera Marin(6.6 milhas)
Santuário da Esperança – Cápsula do Tempo(6.6 milhas)
Monumento Ruta de los Cenotes(7.8 milhas)
Jungle Spa(8.9 milhas)
Praça Central de Puerto Morelos(9.1 milhas)
Paróquia de São José(9.1 milhas)
Playa Ojo de Agua(9.2 milhas)
Farol Inclinado(9.2 milhas)
Cooperativa de Artistas de Puerto Morelos(9.3 milhas)
Parque Ecológico Tres Rios(9.3 milhas)
Aeroporto Internacional de Cozumel (CZM)(35.6 milhas)
Aeroporto Internacional de Cancún (CUN)(22.4 milhas)
Aeroporto Int. Tulum (TQO)(79.1 milhas)
Estacionamento
Transporte de e para o aeroporto
Restaurante
Piscina
Centro de negócios
Serviço de quarto
Localização
Playa del Carmen, Playa del Carmen, Estado de Quintana Roo, México
Praia Maroma (0.1 milhas)
Praia do Paraíso (0.1 milhas)
Campo de Golfe Nicklaus Design (0.2 milhas)
Campo de golfe Playa Paraiso (1.1 milhas)
Boutique Cirque du Soleil no Vidanta Riviera Maya (1.4 milhas)
Jardim Botânico Dr. Alfredo Barrera Marin (6.6 milhas)
Opções de quarto
10
Luxury Suite
Detalhes do quarto
1 Cama De Casal Extragrande
, 1 Sofá-Cama
e 1 Sofá-Cama
Acomoda 4
1109 ft²
Varanda ou terraçoÁrea de refeição separadaAr condicionadoWi-Fi (gratuito)Cozinha
10
Luxury Suite + Jungala Aqua Experience
Detalhes do quarto
1 Cama De Casal Extragrande
, 1 Sofá-Cama
e 1 Sofá-Cama
Acomoda 4
1109 ft²
Varanda ou terraçoÁrea de refeição separadaAr condicionadoWi-Fi (gratuito)Cozinha
Avaliações dos hóspedes sobre Jungala Hotel at VidantaWorld Riviera Maya
9.1
Fantástico
Com base em 341 avaliações verificadas
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
No Jungala Hotel em VidantaWorld Riviera Maya, viajantes elogiam as suítes espaçosas e elegantes, além do serviço de concierge excepcionalmente atencioso, em meio a jardins exuberantes e bem cuidados. As piscinas para famílias e o divertido parque aquático adjacente contribuem para estadias relaxantes, apesar da grande extensão do resort.
Leia maisIsso foi útil?
Opinião dos hóspedes
No Jungala Hotel em VidantaWorld Riviera Maya, viajantes elogiam as suítes espaçosas e elegantes, além do serviço de concierge excepcionalmente atencioso, em meio a jardins exuberantes e bem cuidados. As piscinas para famílias e o divertido parque aquático adjacente contribuem para estadias relaxantes, apesar da grande extensão do resort.
Locomover-se requer carrinhos de golfe ou transporte, e vários hóspedes notaram esperas e longas distâncias dentro do amplo complexo Vidanta. A comida em toda a propriedade é amplamente apreciada, mas os preços são frequentemente altos e o parque aquático geralmente exige ingresso à parte. A praia é cênica, mas nem sempre ideal para nadar devido a pedras ou algas, enquanto alguns viajantes relataram pequenos problemas no check-in, cobranças ou manutenção. Espere quartos luxuosos, serviço de destaque e comodidades para famílias em um resort bonito, porém espaçoso.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
O parque aquático adjacente e as várias piscinas são destaques, e os hóspedes podem acessar as instalações em todo o complexo Vidanta. O deslocamento depende de carrinhos de golfe/transporte com algumas esperas ocasionais, e algumas avaliações mencionaram a ausência de restaurante neste edifício.
Avaliações dos hóspedes relacionadas
10
Andreia
9 de jan. de 2026
·
Hospedou-se por 1 noite
Our stay at Vidanta Resort World was a great experience. The complex is beautiful and very well maintained, though we didn’t have enough time to explore everything it offers. The room was spacious, nicely decorated, and very comfortable. The staff was incredibly well training to host making us feeling very special greeting us by names and always showing they were ready for anything we needed. We had dinner at Havana Moon; the food was basic, but the atmosphere was fun. Later, we discovered an outdoor market-style dining area with several options and a much nicer ambiance, which we wish we had known about earlier. Having an Exclusive type of bracelet status, truly enhanced our stay, with access to a beach club cabana and a very convenient driver service available via WhatsApp at any time. Overall, we really enjoyed our stay and would love to return with more time to explore the resort. Overall, we really loved our stay at Vidanta Resort World. The scale, comfort, service, and exclusivity made it a memorable experience, even in a short visit. With more time, this resort clearly has so much more to offer.
Our stay at Vidanta Resort World was a great experience. The complex is beautiful and very well maintained, though we didn’t have enough time to explore everything it offers. The room was spacious, nicely decorated, and very comfortable. The staff was incredibly well training to host making us feeling very special greeting us by names and always showing they were ready for anything we needed. We had dinner at Havana Moon; the food was basic, but the atmosphere was fun. Later, we discovered an outdoor market-style dining area with several options and a much nicer ambiance, which we wish we had known about earlier. Having an Exclusive type of bracelet status, truly enhanced our stay, with access to a beach club cabana and a very convenient driver service available via WhatsApp at any time. Overall, we really enjoyed our stay and would love to return with more time to explore the resort. Overall, we really loved our stay at Vidanta Resort World. The scale, comfort, service, and exclusivity made it a memorable experience, even in a short visit. With more time, this resort clearly has so much more to offer.
10
Peter
5 de jan. de 2025
·
Hospedou-se por 7 noites
It’s a great hotel. The kids had fun at the waterpark. It is tough getting around the resort because you have to get picked up by a golf cart every time. It’s a massive resort! The food was pretty good, everything was a little pricey, but it was to be expected.
It’s a great hotel. The kids had fun at the waterpark. It is tough getting around the resort because you have to get picked up by a golf cart every time. It’s a massive resort! The food was pretty good, everything was a little pricey, but it was to be expected.
10
Joseph
4 de jan. de 2025
·
Hospedou-se por 10 noites
Review of Jungala Hotel Our 10-day stay at Jungala Hotel was a mix of stunning features and minor challenges. The rooms are clean, modern, and beautifully designed, with comfortable beds and a serene jungle setting that’s perfect for nature lovers. The hotel provides access to an exclusive beach club, though it’s a 10–15-minute golf cart ride from the rooms. The beach club is fantastic—cabana rentals are free (but must be booked early), and the menu offers delicious, clean options. The waiters are friendly, attentive, and quick. While the beach is free of seaweed, it is rocky, with a small area for swimming. My kids enjoyed exploring the rocks and finding sea creatures. The dining experiences were exceptional. Tremont, an Italian restaurant, served amazing food, and Alain, our waiter, was outstanding. Breakfast at Quinto, included in our package, was beautifully presented with a variety of options. The Salum area added charm with its lively bars, food stalls, and illuminated cabanas at night. While the resort is beautiful, transportation can be frustrating. The golf cart rides between areas can take 30 minutes round trip, and walking to main areas can take up to 50 minutes. Additionally, our first days were marred by issues like no hot water, which were resolved quickly. Special thanks to Jaz and Emmanuel for making our stay enjoyable. Despite the setbacks, the resort’s amenities, exceptional food, and beautiful surroundings make it worth a visit. We recommend Jungala
Review of Jungala Hotel Our 10-day stay at Jungala Hotel was a mix of stunning features and minor challenges. The rooms are clean, modern, and beautifully designed, with comfortable beds and a serene jungle setting that’s perfect for nature lovers. The hotel provides access to an exclusive beach club, though it’s a 10–15-minute golf cart ride from the rooms. The beach club is fantastic—cabana rentals are free (but must be booked early), and the menu offers delicious, clean options. The waiters are friendly, attentive, and quick. While the beach is free of seaweed, it is rocky, with a small area for swimming. My kids enjoyed exploring the rocks and finding sea creatures. The dining experiences were exceptional. Tremont, an Italian restaurant, served amazing food, and Alain, our waiter, was outstanding. Breakfast at Quinto, included in our package, was beautifully presented with a variety of options. The Salum area added charm with its lively bars, food stalls, and illuminated cabanas at night. While the resort is beautiful, transportation can be frustrating. The golf cart rides between areas can take 30 minutes round trip, and walking to main areas can take up to 50 minutes. Additionally, our first days were marred by issues like no hot water, which were resolved quickly. Special thanks to Jaz and Emmanuel for making our stay enjoyable. Despite the setbacks, the resort’s amenities, exceptional food, and beautiful surroundings make it worth a visit. We recommend Jungala
10
Markus
23 de fev. de 2026
·
Hospedou-se por 1 noite
Excellent room, wonderful staff. The food was very good. Be aware and able to accept the fact that to get anywhere on the grounds, you need to be driven in golf cart – this includes to a restaurant. Room service is great, the waterpark was fantastic. The beach conditions are not really ideal for swimming, but still beautiful, and the pools are lovely.
Excellent room, wonderful staff. The food was very good. Be aware and able to accept the fact that to get anywhere on the grounds, you need to be driven in golf cart – this includes to a restaurant. Room service is great, the waterpark was fantastic. The beach conditions are not really ideal for swimming, but still beautiful, and the pools are lovely.
10
Oscar
28 de nov. de 2025
·
Hospedou-se por 6 noites
Our family of 5 spent 1 week at jungala park hotel and we wish we could have been there more time since the week flew by so fast. The property is huge but the transportation service between buildings makes it all feel small and close. Everyday we had a different meal and we were rarely dissatisfied. The service at jungala park was the best part, it was like something out of a movie with the staff learning all our names and paying extra attention to our young kids.
Our family of 5 spent 1 week at jungala park hotel and we wish we could have been there more time since the week flew by so fast. The property is huge but the transportation service between buildings makes it all feel small and close. Everyday we had a different meal and we were rarely dissatisfied. The service at jungala park was the best part, it was like something out of a movie with the staff learning all our names and paying extra attention to our young kids.
8
Daniel
17 de jan. de 2026
·
Hospedou-se por 3 noites
Fina enorma rum. MEN i hotellbyggnaden finns absolut ingenting, utan man behöver beställa skjuts av en golfbil överallt, till restaurang, pool, beach, parkeringen (om man har bil med sig). Rummen har utsikt rakt in i djungel så man ser inget heller. Otroligt märkligt koncept.
Fina enorma rum. MEN i hotellbyggnaden finns absolut ingenting, utan man behöver beställa skjuts av en golfbil överallt, till restaurang, pool, beach, parkeringen (om man har bil med sig). Rummen har utsikt rakt in i djungel så man ser inget heller. Otroligt märkligt koncept.
10
Jessica
11 de fev. de 2026
·
Hospedou-se por 1 noite
L’appartement etait grandiose, propre, confortable et chaleureux. Tres beaux exterieurs, piscines et parc tres bien entretenus et sublimes.
L’appartement etait grandiose, propre, confortable et chaleureux. Tres beaux exterieurs, piscines et parc tres bien entretenus et sublimes.
10
Izhar
27 de jan. de 2026
·
Hospedou-se por 4 noites
We loved our stay at jungala! The grounds are beautiful, with a very relaxing vibe. The suites are spacious & tastefully decorated with just about every amenity you would need. The staff was attentive to our every need. We had access to the other hotels & pools on the vidante property. We would definitely return here on a future trip to playa del Carmen
We loved our stay at jungala! The grounds are beautiful, with a very relaxing vibe. The suites are spacious & tastefully decorated with just about every amenity you would need. The staff was attentive to our every need. We had access to the other hotels & pools on the vidante property. We would definitely return here on a future trip to playa del Carmen
8
NESTOR
25 de nov. de 2025
·
Hospedou-se por 3 noites
Jungala Hotel está en un complejo donde se encuentran otras cadenas hoteleras de lujo. A favor, la habitación prácticamente es un departamento (comedor, área de tv, cocina, baño secundario), un plus, el personal de concierge muy amables y atentos, te facilitan las cosas y el parque acuático está contigüo. En contra, no tiene vista a la playa ni restaurant en sitio, sin embargo, esto último no es problema porque todas las instalaciones del resto del grupo de hoteles se tienen disponibles. El club de playa muy agradable, buena comida en todos los sitios que asistimos. Definitivo, regresaríamos.
Jungala Hotel está en un complejo donde se encuentran otras cadenas hoteleras de lujo. A favor, la habitación prácticamente es un departamento (comedor, área de tv, cocina, baño secundario), un plus, el personal de concierge muy amables y atentos, te facilitan las cosas y el parque acuático está contigüo. En contra, no tiene vista a la playa ni restaurant en sitio, sin embargo, esto último no es problema porque todas las instalaciones del resto del grupo de hoteles se tienen disponibles. El club de playa muy agradable, buena comida en todos los sitios que asistimos. Definitivo, regresaríamos.
6
anna
6 de jan. de 2025
·
Hospedou-se por 9 noites
Disclaimer: went during the busiest week-Christmas-New Years. I called 1800 number to provide them our flight information to arrange transport, only to find upon arrival that it was not arranged. We did manage to find Vidanta van at the airport and talked them into taking us (I had to sign for some charge which was later voided by the front desk staff) So, the resort is not brand new. It is remodeled part of one of their other hotels, Grande Luxxe. Lush tropical jungle-the grounds are great and they did an amazing job with mosquito and other insect control. Beautiful, spacious rooms. The bedroom had comfortable beds/bedding. The living room where kids slept had 2 trundle beds, both pretty hard. It took a while for the water in the shower to heat up, but we knew what to expect and started shower way ahead. The restaurant were plenty, though a bit pricy for Mexico. Front lobby staff was always pleasant and helpful. Edgar, Alejandro and Melanie were on point. We had 4 free tix to waterpark on property-no lines and kids had fun Transportation to and from restaurants/pools/beach clubs were spotty. Sometimes it was instant, sometimes we waited for a golf cart 10-15 minutes. The Beach Club-Expedia pictures wer great, though water in the pool was cold, and first day we waited for 40 min to get seats. Beach was the biggest letdown and disappointment as there was no swimmable beach. It was all rocks, coral and seaweed.
Disclaimer: went during the busiest week-Christmas-New Years. I called 1800 number to provide them our flight information to arrange transport, only to find upon arrival that it was not arranged. We did manage to find Vidanta van at the airport and talked them into taking us (I had to sign for some charge which was later voided by the front desk staff) So, the resort is not brand new. It is remodeled part of one of their other hotels, Grande Luxxe. Lush tropical jungle-the grounds are great and they did an amazing job with mosquito and other insect control. Beautiful, spacious rooms. The bedroom had comfortable beds/bedding. The living room where kids slept had 2 trundle beds, both pretty hard. It took a while for the water in the shower to heat up, but we knew what to expect and started shower way ahead. The restaurant were plenty, though a bit pricy for Mexico. Front lobby staff was always pleasant and helpful. Edgar, Alejandro and Melanie were on point. We had 4 free tix to waterpark on property-no lines and kids had fun Transportation to and from restaurants/pools/beach clubs were spotty. Sometimes it was instant, sometimes we waited for a golf cart 10-15 minutes. The Beach Club-Expedia pictures wer great, though water in the pool was cold, and first day we waited for 40 min to get seats. Beach was the biggest letdown and disappointment as there was no swimmable beach. It was all rocks, coral and seaweed.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
As áreas comuns e as suítes são geralmente muito limpas e bem conservadas. Alguns hóspedes experimentaram problemas como atrasos no fornecimento de água quente, um tapete alagado ou itens ausentes/defeituosos que foram posteriormente resolvidos.
Avaliações dos hóspedes relacionadas
10
thalita
21 de fev. de 2026
·
Hospedou-se por 2 noites
O quarto em que ficamos foi simplesmente maravilhoso. Lindo! Lindo! Lindo! Tudo de primeira. Deixaram um kit de banho com sais, óleo para banho para uso da hidro, outro Kit com itens para cuidados com o rosto. Todos da marca da abelha rainha. Maravilhoso, não há o que falar. A estrutura muito bem cuidada, funcionários muito solícitos e educados. Há toalhas boas, grossas e novas disponibilizadas nas piscinas. A piscina que tem no restaurante do hamburguer super linda com camas e espreguiçadeiras confortáveis. O único tema é que tudo dentro do resort é pago, inclusive o acesso ao parque aquático. Na hora de reservar, não me atentei que ele seria separado. Somos brasileiros, então a conversão em real nos assustou um pouco, tudo com um custo muito elevado. Compramos na piscina 2 hamburguers (bons, não excelentes), 6 cervejas e 1 batata frita por R$ 700,00. Então se vc for ao jungala, esteja atento a isso. Outro tema foi o acesso ao resort, é um complexo, na entrada está escrito VIDANTA, e dentro do complexo tem vários resorts. O GPS te leva próximo ao local, então quanto estiverem indo ou vindo pela estrada fique atendo a esse nome: VIDANTA. Ali vc faz o primeiro acesso e depois te levam em carrinhos de golfe para a estrutura.
O quarto em que ficamos foi simplesmente maravilhoso. Lindo! Lindo! Lindo! Tudo de primeira. Deixaram um kit de banho com sais, óleo para banho para uso da hidro, outro Kit com itens para cuidados com o rosto. Todos da marca da abelha rainha. Maravilhoso, não há o que falar. A estrutura muito bem cuidada, funcionários muito solícitos e educados. Há toalhas boas, grossas e novas disponibilizadas nas piscinas. A piscina que tem no restaurante do hamburguer super linda com camas e espreguiçadeiras confortáveis. O único tema é que tudo dentro do resort é pago, inclusive o acesso ao parque aquático. Na hora de reservar, não me atentei que ele seria separado. Somos brasileiros, então a conversão em real nos assustou um pouco, tudo com um custo muito elevado. Compramos na piscina 2 hamburguers (bons, não excelentes), 6 cervejas e 1 batata frita por R$ 700,00. Então se vc for ao jungala, esteja atento a isso. Outro tema foi o acesso ao resort, é um complexo, na entrada está escrito VIDANTA, e dentro do complexo tem vários resorts. O GPS te leva próximo ao local, então quanto estiverem indo ou vindo pela estrada fique atendo a esse nome: VIDANTA. Ali vc faz o primeiro acesso e depois te levam em carrinhos de golfe para a estrutura.
10
Dejan
21 de jul. de 2025
·
Hospedou-se por 3 noites
Service is out of this world. Staff is trained really well. Rooms are exceptional. Large great layout and modern and super clean. Very surprised on the level of service. It is expensive but you can get common food and drink items in their market store. The water park was nice to visit I wish we had more time to see the evening show
Service is out of this world. Staff is trained really well. Rooms are exceptional. Large great layout and modern and super clean. Very surprised on the level of service. It is expensive but you can get common food and drink items in their market store. The water park was nice to visit I wish we had more time to see the evening show
10
Joseph
4 de jan. de 2025
·
Hospedou-se por 10 noites
Review of Jungala Hotel Our 10-day stay at Jungala Hotel was a mix of stunning features and minor challenges. The rooms are clean, modern, and beautifully designed, with comfortable beds and a serene jungle setting that’s perfect for nature lovers. The hotel provides access to an exclusive beach club, though it’s a 10–15-minute golf cart ride from the rooms. The beach club is fantastic—cabana rentals are free (but must be booked early), and the menu offers delicious, clean options. The waiters are friendly, attentive, and quick. While the beach is free of seaweed, it is rocky, with a small area for swimming. My kids enjoyed exploring the rocks and finding sea creatures. The dining experiences were exceptional. Tremont, an Italian restaurant, served amazing food, and Alain, our waiter, was outstanding. Breakfast at Quinto, included in our package, was beautifully presented with a variety of options. The Salum area added charm with its lively bars, food stalls, and illuminated cabanas at night. While the resort is beautiful, transportation can be frustrating. The golf cart rides between areas can take 30 minutes round trip, and walking to main areas can take up to 50 minutes. Additionally, our first days were marred by issues like no hot water, which were resolved quickly. Special thanks to Jaz and Emmanuel for making our stay enjoyable. Despite the setbacks, the resort’s amenities, exceptional food, and beautiful surroundings make it worth a visit. We recommend Jungala
Review of Jungala Hotel Our 10-day stay at Jungala Hotel was a mix of stunning features and minor challenges. The rooms are clean, modern, and beautifully designed, with comfortable beds and a serene jungle setting that’s perfect for nature lovers. The hotel provides access to an exclusive beach club, though it’s a 10–15-minute golf cart ride from the rooms. The beach club is fantastic—cabana rentals are free (but must be booked early), and the menu offers delicious, clean options. The waiters are friendly, attentive, and quick. While the beach is free of seaweed, it is rocky, with a small area for swimming. My kids enjoyed exploring the rocks and finding sea creatures. The dining experiences were exceptional. Tremont, an Italian restaurant, served amazing food, and Alain, our waiter, was outstanding. Breakfast at Quinto, included in our package, was beautifully presented with a variety of options. The Salum area added charm with its lively bars, food stalls, and illuminated cabanas at night. While the resort is beautiful, transportation can be frustrating. The golf cart rides between areas can take 30 minutes round trip, and walking to main areas can take up to 50 minutes. Additionally, our first days were marred by issues like no hot water, which were resolved quickly. Special thanks to Jaz and Emmanuel for making our stay enjoyable. Despite the setbacks, the resort’s amenities, exceptional food, and beautiful surroundings make it worth a visit. We recommend Jungala
8
Leslie
24 de fev. de 2026
·
Hospedou-se por 5 noites
The property is stunning. I really appreciate how they have tried to maintain a more natural setting. The grounds are immaculately maintained. The room configuration was ideal for our family of four. The rooms are generously sized and we and our children had the ability to have private sleeping space, two full baths, and a kitchenette. The water park was a lot of fun for adults and children. It was not overly crowded and the wait for slides was manageable. The park was small enough the tween-aged children could explore as a group while the adults enjoyed the lazy river. However, I would expect that guests of the hotel would at least receive a discount on tickets to the water park, which was disappointing given we could see the park from our room. I would have rated excellent except we had problems at check in which required multiple escalations before being resolved (room access not working, unable to use room charge, no turndown, etc.). We also had errors on our final bill which took an hour to resolve after multiple attempts, and we were mistakenly charged the MXN amount in USD. While corrected, the hotel could provide no evidence that an almost $40,000 USD charge was reversed before I left. The pre-arranged transport for our return was not arranged until we double checked. Overall, we had a very good experience, but I would think twice before visiting again due to the stressful operational challenges which took away from the relaxing vacation I was seeking.
The property is stunning. I really appreciate how they have tried to maintain a more natural setting. The grounds are immaculately maintained. The room configuration was ideal for our family of four. The rooms are generously sized and we and our children had the ability to have private sleeping space, two full baths, and a kitchenette. The water park was a lot of fun for adults and children. It was not overly crowded and the wait for slides was manageable. The park was small enough the tween-aged children could explore as a group while the adults enjoyed the lazy river. However, I would expect that guests of the hotel would at least receive a discount on tickets to the water park, which was disappointing given we could see the park from our room. I would have rated excellent except we had problems at check in which required multiple escalations before being resolved (room access not working, unable to use room charge, no turndown, etc.). We also had errors on our final bill which took an hour to resolve after multiple attempts, and we were mistakenly charged the MXN amount in USD. While corrected, the hotel could provide no evidence that an almost $40,000 USD charge was reversed before I left. The pre-arranged transport for our return was not arranged until we double checked. Overall, we had a very good experience, but I would think twice before visiting again due to the stressful operational challenges which took away from the relaxing vacation I was seeking.
10
Jacqueline A
28 de nov. de 2025
·
Hospedou-se por 1 noite
Concierge was incredible, so welcoming and warm, quick seamless check in, excellent bag delivery and the room is perfect!! So much space, super clean, modern design and lots of little touches that make it feel so luxurious. We love it here!!
Concierge was incredible, so welcoming and warm, quick seamless check in, excellent bag delivery and the room is perfect!! So much space, super clean, modern design and lots of little touches that make it feel so luxurious. We love it here!!
10
Ahrgren
3 de nov. de 2025
·
Hospedou-se por 10 noites
Great concierge service. Nice large rooms. Clean and well maintained. Good variety if different pools. A lot of activities for big and small people. We had a great stay and would love to come back again.
Great concierge service. Nice large rooms. Clean and well maintained. Good variety if different pools. A lot of activities for big and small people. We had a great stay and would love to come back again.
10
Jessica
11 de fev. de 2026
·
Hospedou-se por 1 noite
L’appartement etait grandiose, propre, confortable et chaleureux. Tres beaux exterieurs, piscines et parc tres bien entretenus et sublimes.
L’appartement etait grandiose, propre, confortable et chaleureux. Tres beaux exterieurs, piscines et parc tres bien entretenus et sublimes.
10
Cecilia
1 de mai. de 2025
·
Hospedou-se por 5 noites
todo! super bonita la recamara, todo nuevo, el servicio excelente, el water park super limpio y sin colas largas. Solo la comida muy cara!
todo! super bonita la recamara, todo nuevo, el servicio excelente, el water park super limpio y sin colas largas. Solo la comida muy cara!
6
BRIAN L.
1 de jan. de 2025
·
Hospedou-se por 4 noites
It has the potential to be amazing but little things got in the way. Transportation from airport was terrible and took many hours. We were quite tired when we arrived only to be placed in a suite that literally was missing the tvs from the wall. They quickly got new tvs hung up, my daughter slipped off her shoes and stepped on the rug to find it was saturated in water (completely flooded). Did no one inspect the room? An hour later we were in a new room and at this point we missed all dining options. In the new room the tv didn’t work at all but we reported it and moved in. It was never fixed during our stay. All of the restaurants were booked ahead so we had to wait in line at the one restaurant that didn’t require reservations. Room service was spotty. Overall the property was beautiful but these things really got in the way.
It has the potential to be amazing but little things got in the way. Transportation from airport was terrible and took many hours. We were quite tired when we arrived only to be placed in a suite that literally was missing the tvs from the wall. They quickly got new tvs hung up, my daughter slipped off her shoes and stepped on the rug to find it was saturated in water (completely flooded). Did no one inspect the room? An hour later we were in a new room and at this point we missed all dining options. In the new room the tv didn’t work at all but we reported it and moved in. It was never fixed during our stay. All of the restaurants were booked ahead so we had to wait in line at the one restaurant that didn’t require reservations. Room service was spotty. Overall the property was beautiful but these things really got in the way.
6
anna
6 de jan. de 2025
·
Hospedou-se por 9 noites
Disclaimer: went during the busiest week-Christmas-New Years. I called 1800 number to provide them our flight information to arrange transport, only to find upon arrival that it was not arranged. We did manage to find Vidanta van at the airport and talked them into taking us (I had to sign for some charge which was later voided by the front desk staff) So, the resort is not brand new. It is remodeled part of one of their other hotels, Grande Luxxe. Lush tropical jungle-the grounds are great and they did an amazing job with mosquito and other insect control. Beautiful, spacious rooms. The bedroom had comfortable beds/bedding. The living room where kids slept had 2 trundle beds, both pretty hard. It took a while for the water in the shower to heat up, but we knew what to expect and started shower way ahead. The restaurant were plenty, though a bit pricy for Mexico. Front lobby staff was always pleasant and helpful. Edgar, Alejandro and Melanie were on point. We had 4 free tix to waterpark on property-no lines and kids had fun Transportation to and from restaurants/pools/beach clubs were spotty. Sometimes it was instant, sometimes we waited for a golf cart 10-15 minutes. The Beach Club-Expedia pictures wer great, though water in the pool was cold, and first day we waited for 40 min to get seats. Beach was the biggest letdown and disappointment as there was no swimmable beach. It was all rocks, coral and seaweed.
Disclaimer: went during the busiest week-Christmas-New Years. I called 1800 number to provide them our flight information to arrange transport, only to find upon arrival that it was not arranged. We did manage to find Vidanta van at the airport and talked them into taking us (I had to sign for some charge which was later voided by the front desk staff) So, the resort is not brand new. It is remodeled part of one of their other hotels, Grande Luxxe. Lush tropical jungle-the grounds are great and they did an amazing job with mosquito and other insect control. Beautiful, spacious rooms. The bedroom had comfortable beds/bedding. The living room where kids slept had 2 trundle beds, both pretty hard. It took a while for the water in the shower to heat up, but we knew what to expect and started shower way ahead. The restaurant were plenty, though a bit pricy for Mexico. Front lobby staff was always pleasant and helpful. Edgar, Alejandro and Melanie were on point. We had 4 free tix to waterpark on property-no lines and kids had fun Transportation to and from restaurants/pools/beach clubs were spotty. Sometimes it was instant, sometimes we waited for a golf cart 10-15 minutes. The Beach Club-Expedia pictures wer great, though water in the pool was cold, and first day we waited for 40 min to get seats. Beach was the biggest letdown and disappointment as there was no swimmable beach. It was all rocks, coral and seaweed.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
As suítes são grandes, modernas e confortáveis, com layouts ideais para famílias, espaços separados e cozinhas compactas. A maioria tem vista para a selva, com visibilidade limitada.
Avaliações dos hóspedes relacionadas
10
Andreia
9 de jan. de 2026
·
Hospedou-se por 1 noite
Our stay at Vidanta Resort World was a great experience. The complex is beautiful and very well maintained, though we didn’t have enough time to explore everything it offers. The room was spacious, nicely decorated, and very comfortable. The staff was incredibly well training to host making us feeling very special greeting us by names and always showing they were ready for anything we needed. We had dinner at Havana Moon; the food was basic, but the atmosphere was fun. Later, we discovered an outdoor market-style dining area with several options and a much nicer ambiance, which we wish we had known about earlier. Having an Exclusive type of bracelet status, truly enhanced our stay, with access to a beach club cabana and a very convenient driver service available via WhatsApp at any time. Overall, we really enjoyed our stay and would love to return with more time to explore the resort. Overall, we really loved our stay at Vidanta Resort World. The scale, comfort, service, and exclusivity made it a memorable experience, even in a short visit. With more time, this resort clearly has so much more to offer.
Our stay at Vidanta Resort World was a great experience. The complex is beautiful and very well maintained, though we didn’t have enough time to explore everything it offers. The room was spacious, nicely decorated, and very comfortable. The staff was incredibly well training to host making us feeling very special greeting us by names and always showing they were ready for anything we needed. We had dinner at Havana Moon; the food was basic, but the atmosphere was fun. Later, we discovered an outdoor market-style dining area with several options and a much nicer ambiance, which we wish we had known about earlier. Having an Exclusive type of bracelet status, truly enhanced our stay, with access to a beach club cabana and a very convenient driver service available via WhatsApp at any time. Overall, we really enjoyed our stay and would love to return with more time to explore the resort. Overall, we really loved our stay at Vidanta Resort World. The scale, comfort, service, and exclusivity made it a memorable experience, even in a short visit. With more time, this resort clearly has so much more to offer.
10
thalita
21 de fev. de 2026
·
Hospedou-se por 2 noites
O quarto em que ficamos foi simplesmente maravilhoso. Lindo! Lindo! Lindo! Tudo de primeira. Deixaram um kit de banho com sais, óleo para banho para uso da hidro, outro Kit com itens para cuidados com o rosto. Todos da marca da abelha rainha. Maravilhoso, não há o que falar. A estrutura muito bem cuidada, funcionários muito solícitos e educados. Há toalhas boas, grossas e novas disponibilizadas nas piscinas. A piscina que tem no restaurante do hamburguer super linda com camas e espreguiçadeiras confortáveis. O único tema é que tudo dentro do resort é pago, inclusive o acesso ao parque aquático. Na hora de reservar, não me atentei que ele seria separado. Somos brasileiros, então a conversão em real nos assustou um pouco, tudo com um custo muito elevado. Compramos na piscina 2 hamburguers (bons, não excelentes), 6 cervejas e 1 batata frita por R$ 700,00. Então se vc for ao jungala, esteja atento a isso. Outro tema foi o acesso ao resort, é um complexo, na entrada está escrito VIDANTA, e dentro do complexo tem vários resorts. O GPS te leva próximo ao local, então quanto estiverem indo ou vindo pela estrada fique atendo a esse nome: VIDANTA. Ali vc faz o primeiro acesso e depois te levam em carrinhos de golfe para a estrutura.
O quarto em que ficamos foi simplesmente maravilhoso. Lindo! Lindo! Lindo! Tudo de primeira. Deixaram um kit de banho com sais, óleo para banho para uso da hidro, outro Kit com itens para cuidados com o rosto. Todos da marca da abelha rainha. Maravilhoso, não há o que falar. A estrutura muito bem cuidada, funcionários muito solícitos e educados. Há toalhas boas, grossas e novas disponibilizadas nas piscinas. A piscina que tem no restaurante do hamburguer super linda com camas e espreguiçadeiras confortáveis. O único tema é que tudo dentro do resort é pago, inclusive o acesso ao parque aquático. Na hora de reservar, não me atentei que ele seria separado. Somos brasileiros, então a conversão em real nos assustou um pouco, tudo com um custo muito elevado. Compramos na piscina 2 hamburguers (bons, não excelentes), 6 cervejas e 1 batata frita por R$ 700,00. Então se vc for ao jungala, esteja atento a isso. Outro tema foi o acesso ao resort, é um complexo, na entrada está escrito VIDANTA, e dentro do complexo tem vários resorts. O GPS te leva próximo ao local, então quanto estiverem indo ou vindo pela estrada fique atendo a esse nome: VIDANTA. Ali vc faz o primeiro acesso e depois te levam em carrinhos de golfe para a estrutura.
10
Jasmina
13 de abr. de 2025
·
Hospedou-se por 5 noites
We just came back from our trip. We have nothing but a praise for the treatment we received during our stay. We were contacted via WhatsApp a week before the trip. Offered airport transfer and answered several questions we had. We arrived at night at chose to stay at the hotel near the airport. Transport was scheduled to pick us up there at 9 AM and by 10 we were already in our suite. Luggage was brought in and fruit and cheese platter awaited in a dining room. We travelled with 2 teenage boys that slept on living room sofas which are twin sized, but small but with a privacy sliding door. They had their own bathroom and we had an en-suite. There are robes and slippers and excellent line of cosmetics that I ended up buying in gift shop to bring home. I always bring my own but loved these. There were 4 concierges available during the day. They were all smiles, very helpful and friendly. There were several of them : Luisa, Jose, Melanie , Lizet and Viridiana. They went above and beyond anything we needed. Walked us into a beach club to reserve cabana, restaurants for best seats and we could txt them any time for anything. We like to walk so we learned the paths the first day to cut across large property for gym, pools, beach or restaurants. Boys tried the extreme rides in water park- fun! There is a choice of quiet pools like Grand Luxxe and Grand Mayan, beach club is newer and pretty but loud good service, Mayan pool available to all where service is lacking a little bit
We just came back from our trip. We have nothing but a praise for the treatment we received during our stay. We were contacted via WhatsApp a week before the trip. Offered airport transfer and answered several questions we had. We arrived at night at chose to stay at the hotel near the airport. Transport was scheduled to pick us up there at 9 AM and by 10 we were already in our suite. Luggage was brought in and fruit and cheese platter awaited in a dining room. We travelled with 2 teenage boys that slept on living room sofas which are twin sized, but small but with a privacy sliding door. They had their own bathroom and we had an en-suite. There are robes and slippers and excellent line of cosmetics that I ended up buying in gift shop to bring home. I always bring my own but loved these. There were 4 concierges available during the day. They were all smiles, very helpful and friendly. There were several of them : Luisa, Jose, Melanie , Lizet and Viridiana. They went above and beyond anything we needed. Walked us into a beach club to reserve cabana, restaurants for best seats and we could txt them any time for anything. We like to walk so we learned the paths the first day to cut across large property for gym, pools, beach or restaurants. Boys tried the extreme rides in water park- fun! There is a choice of quiet pools like Grand Luxxe and Grand Mayan, beach club is newer and pretty but loud good service, Mayan pool available to all where service is lacking a little bit
8
Leslie
24 de fev. de 2026
·
Hospedou-se por 5 noites
The property is stunning. I really appreciate how they have tried to maintain a more natural setting. The grounds are immaculately maintained. The room configuration was ideal for our family of four. The rooms are generously sized and we and our children had the ability to have private sleeping space, two full baths, and a kitchenette. The water park was a lot of fun for adults and children. It was not overly crowded and the wait for slides was manageable. The park was small enough the tween-aged children could explore as a group while the adults enjoyed the lazy river. However, I would expect that guests of the hotel would at least receive a discount on tickets to the water park, which was disappointing given we could see the park from our room. I would have rated excellent except we had problems at check in which required multiple escalations before being resolved (room access not working, unable to use room charge, no turndown, etc.). We also had errors on our final bill which took an hour to resolve after multiple attempts, and we were mistakenly charged the MXN amount in USD. While corrected, the hotel could provide no evidence that an almost $40,000 USD charge was reversed before I left. The pre-arranged transport for our return was not arranged until we double checked. Overall, we had a very good experience, but I would think twice before visiting again due to the stressful operational challenges which took away from the relaxing vacation I was seeking.
The property is stunning. I really appreciate how they have tried to maintain a more natural setting. The grounds are immaculately maintained. The room configuration was ideal for our family of four. The rooms are generously sized and we and our children had the ability to have private sleeping space, two full baths, and a kitchenette. The water park was a lot of fun for adults and children. It was not overly crowded and the wait for slides was manageable. The park was small enough the tween-aged children could explore as a group while the adults enjoyed the lazy river. However, I would expect that guests of the hotel would at least receive a discount on tickets to the water park, which was disappointing given we could see the park from our room. I would have rated excellent except we had problems at check in which required multiple escalations before being resolved (room access not working, unable to use room charge, no turndown, etc.). We also had errors on our final bill which took an hour to resolve after multiple attempts, and we were mistakenly charged the MXN amount in USD. While corrected, the hotel could provide no evidence that an almost $40,000 USD charge was reversed before I left. The pre-arranged transport for our return was not arranged until we double checked. Overall, we had a very good experience, but I would think twice before visiting again due to the stressful operational challenges which took away from the relaxing vacation I was seeking.
10
Jacqueline A
28 de nov. de 2025
·
Hospedou-se por 1 noite
Concierge was incredible, so welcoming and warm, quick seamless check in, excellent bag delivery and the room is perfect!! So much space, super clean, modern design and lots of little touches that make it feel so luxurious. We love it here!!
Concierge was incredible, so welcoming and warm, quick seamless check in, excellent bag delivery and the room is perfect!! So much space, super clean, modern design and lots of little touches that make it feel so luxurious. We love it here!!
10
Markus
23 de fev. de 2026
·
Hospedou-se por 1 noite
Excellent room, wonderful staff. The food was very good. Be aware and able to accept the fact that to get anywhere on the grounds, you need to be driven in golf cart – this includes to a restaurant. Room service is great, the waterpark was fantastic. The beach conditions are not really ideal for swimming, but still beautiful, and the pools are lovely.
Excellent room, wonderful staff. The food was very good. Be aware and able to accept the fact that to get anywhere on the grounds, you need to be driven in golf cart – this includes to a restaurant. Room service is great, the waterpark was fantastic. The beach conditions are not really ideal for swimming, but still beautiful, and the pools are lovely.
8
Daniel
17 de jan. de 2026
·
Hospedou-se por 3 noites
Fina enorma rum. MEN i hotellbyggnaden finns absolut ingenting, utan man behöver beställa skjuts av en golfbil överallt, till restaurang, pool, beach, parkeringen (om man har bil med sig). Rummen har utsikt rakt in i djungel så man ser inget heller. Otroligt märkligt koncept.
Fina enorma rum. MEN i hotellbyggnaden finns absolut ingenting, utan man behöver beställa skjuts av en golfbil överallt, till restaurang, pool, beach, parkeringen (om man har bil med sig). Rummen har utsikt rakt in i djungel så man ser inget heller. Otroligt märkligt koncept.
10
Jessica
11 de fev. de 2026
·
Hospedou-se por 1 noite
L’appartement etait grandiose, propre, confortable et chaleureux. Tres beaux exterieurs, piscines et parc tres bien entretenus et sublimes.
L’appartement etait grandiose, propre, confortable et chaleureux. Tres beaux exterieurs, piscines et parc tres bien entretenus et sublimes.
8
NESTOR
25 de nov. de 2025
·
Hospedou-se por 3 noites
Jungala Hotel está en un complejo donde se encuentran otras cadenas hoteleras de lujo. A favor, la habitación prácticamente es un departamento (comedor, área de tv, cocina, baño secundario), un plus, el personal de concierge muy amables y atentos, te facilitan las cosas y el parque acuático está contigüo. En contra, no tiene vista a la playa ni restaurant en sitio, sin embargo, esto último no es problema porque todas las instalaciones del resto del grupo de hoteles se tienen disponibles. El club de playa muy agradable, buena comida en todos los sitios que asistimos. Definitivo, regresaríamos.
Jungala Hotel está en un complejo donde se encuentran otras cadenas hoteleras de lujo. A favor, la habitación prácticamente es un departamento (comedor, área de tv, cocina, baño secundario), un plus, el personal de concierge muy amables y atentos, te facilitan las cosas y el parque acuático está contigüo. En contra, no tiene vista a la playa ni restaurant en sitio, sin embargo, esto último no es problema porque todas las instalaciones del resto del grupo de hoteles se tienen disponibles. El club de playa muy agradable, buena comida en todos los sitios que asistimos. Definitivo, regresaríamos.
10
Eva
28 de dez. de 2025
·
Hospedou-se por 4 noites
Once we arrived we were treated like VIPs. Ariana, Jose and Liz as well as all the other staff we encountered were extremely courteous and welcoming. The rooms were very nice and the beds comfortable.
Once we arrived we were treated like VIPs. Ariana, Jose and Liz as well as all the other staff we encountered were extremely courteous and welcoming. The rooms were very nice and the beds comfortable.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
O serviço é altamente elogiado – os concierges são proativos, simpáticos e frequentemente oferecem assistência antes da chegada via WhatsApp. Uma minoria relatou problemas operacionais com check-in, cobranças, transporte ou serviço de quarto.
Avaliações dos hóspedes relacionadas
10
Andreia
9 de jan. de 2026
·
Hospedou-se por 1 noite
Our stay at Vidanta Resort World was a great experience. The complex is beautiful and very well maintained, though we didn’t have enough time to explore everything it offers. The room was spacious, nicely decorated, and very comfortable. The staff was incredibly well training to host making us feeling very special greeting us by names and always showing they were ready for anything we needed. We had dinner at Havana Moon; the food was basic, but the atmosphere was fun. Later, we discovered an outdoor market-style dining area with several options and a much nicer ambiance, which we wish we had known about earlier. Having an Exclusive type of bracelet status, truly enhanced our stay, with access to a beach club cabana and a very convenient driver service available via WhatsApp at any time. Overall, we really enjoyed our stay and would love to return with more time to explore the resort. Overall, we really loved our stay at Vidanta Resort World. The scale, comfort, service, and exclusivity made it a memorable experience, even in a short visit. With more time, this resort clearly has so much more to offer.
Our stay at Vidanta Resort World was a great experience. The complex is beautiful and very well maintained, though we didn’t have enough time to explore everything it offers. The room was spacious, nicely decorated, and very comfortable. The staff was incredibly well training to host making us feeling very special greeting us by names and always showing they were ready for anything we needed. We had dinner at Havana Moon; the food was basic, but the atmosphere was fun. Later, we discovered an outdoor market-style dining area with several options and a much nicer ambiance, which we wish we had known about earlier. Having an Exclusive type of bracelet status, truly enhanced our stay, with access to a beach club cabana and a very convenient driver service available via WhatsApp at any time. Overall, we really enjoyed our stay and would love to return with more time to explore the resort. Overall, we really loved our stay at Vidanta Resort World. The scale, comfort, service, and exclusivity made it a memorable experience, even in a short visit. With more time, this resort clearly has so much more to offer.
4
Joy
29 de dez. de 2024
·
Hospedou-se por 4 noites
READ the bill on checkout. There was ~500 USD worth of errors which took them 30 minutes to correct. 5 stars for Edgar (Jungala Park Hotel) and Arturo (Gong restaurant). These two went above and beyond. Melanie of Jungala Park Hotel was either super incompetent or untrained. On checkout we noticed ~10000 pesos (~500 USD) worth of incorrect charges (which took 30 minutes to resolve on checkout). That made us late for hotel arranged transportation (part of package) to airport to which the transportation staff not only gave us attitude but said they will not be able to transport us at all. Only after escalating to a manager did they honor their commitment. We felt tremendous inefficiency throughout the property (yes they had much staff but not efficient). Staff responses to queries many times seemed like they were LYING in order to take the easy way out. Our family of 5 made the package reservation which included aqua park access. On the day of access they randomly said only four park tickets were included, sucks to be the 5th family member. Bottom line, it was a ploy to extort an additional ticket which was supposed to be part of the package. All 5 laundry machines of the property were not functioning illustrating poor inspection and maintenance. When we pressed the issue their first response was just pay for hotel done laundry, and only after we pressed that its ridiculous that all 5 machines are non-functional they said "ok we will do your laundry for free".
READ the bill on checkout. There was ~500 USD worth of errors which took them 30 minutes to correct. 5 stars for Edgar (Jungala Park Hotel) and Arturo (Gong restaurant). These two went above and beyond. Melanie of Jungala Park Hotel was either super incompetent or untrained. On checkout we noticed ~10000 pesos (~500 USD) worth of incorrect charges (which took 30 minutes to resolve on checkout). That made us late for hotel arranged transportation (part of package) to airport to which the transportation staff not only gave us attitude but said they will not be able to transport us at all. Only after escalating to a manager did they honor their commitment. We felt tremendous inefficiency throughout the property (yes they had much staff but not efficient). Staff responses to queries many times seemed like they were LYING in order to take the easy way out. Our family of 5 made the package reservation which included aqua park access. On the day of access they randomly said only four park tickets were included, sucks to be the 5th family member. Bottom line, it was a ploy to extort an additional ticket which was supposed to be part of the package. All 5 laundry machines of the property were not functioning illustrating poor inspection and maintenance. When we pressed the issue their first response was just pay for hotel done laundry, and only after we pressed that its ridiculous that all 5 machines are non-functional they said "ok we will do your laundry for free".
8
Leslie
24 de fev. de 2026
·
Hospedou-se por 5 noites
The property is stunning. I really appreciate how they have tried to maintain a more natural setting. The grounds are immaculately maintained. The room configuration was ideal for our family of four. The rooms are generously sized and we and our children had the ability to have private sleeping space, two full baths, and a kitchenette. The water park was a lot of fun for adults and children. It was not overly crowded and the wait for slides was manageable. The park was small enough the tween-aged children could explore as a group while the adults enjoyed the lazy river. However, I would expect that guests of the hotel would at least receive a discount on tickets to the water park, which was disappointing given we could see the park from our room. I would have rated excellent except we had problems at check in which required multiple escalations before being resolved (room access not working, unable to use room charge, no turndown, etc.). We also had errors on our final bill which took an hour to resolve after multiple attempts, and we were mistakenly charged the MXN amount in USD. While corrected, the hotel could provide no evidence that an almost $40,000 USD charge was reversed before I left. The pre-arranged transport for our return was not arranged until we double checked. Overall, we had a very good experience, but I would think twice before visiting again due to the stressful operational challenges which took away from the relaxing vacation I was seeking.
The property is stunning. I really appreciate how they have tried to maintain a more natural setting. The grounds are immaculately maintained. The room configuration was ideal for our family of four. The rooms are generously sized and we and our children had the ability to have private sleeping space, two full baths, and a kitchenette. The water park was a lot of fun for adults and children. It was not overly crowded and the wait for slides was manageable. The park was small enough the tween-aged children could explore as a group while the adults enjoyed the lazy river. However, I would expect that guests of the hotel would at least receive a discount on tickets to the water park, which was disappointing given we could see the park from our room. I would have rated excellent except we had problems at check in which required multiple escalations before being resolved (room access not working, unable to use room charge, no turndown, etc.). We also had errors on our final bill which took an hour to resolve after multiple attempts, and we were mistakenly charged the MXN amount in USD. While corrected, the hotel could provide no evidence that an almost $40,000 USD charge was reversed before I left. The pre-arranged transport for our return was not arranged until we double checked. Overall, we had a very good experience, but I would think twice before visiting again due to the stressful operational challenges which took away from the relaxing vacation I was seeking.
10
Jacqueline A
28 de nov. de 2025
·
Hospedou-se por 1 noite
Concierge was incredible, so welcoming and warm, quick seamless check in, excellent bag delivery and the room is perfect!! So much space, super clean, modern design and lots of little touches that make it feel so luxurious. We love it here!!
Concierge was incredible, so welcoming and warm, quick seamless check in, excellent bag delivery and the room is perfect!! So much space, super clean, modern design and lots of little touches that make it feel so luxurious. We love it here!!
10
maria antonieta
24 de ago. de 2025
·
Hospedou-se por 4 noites
El servicio de los concierge Melani, Edgar, Alejandro fue excelente. Un hotel muy cómodo, habitaciones amplias y bien decoradas, transportación privada en el complejo, prioridad de reserva en restaurantes y cabañas en las piscinas. Extraordinaria experiencia.
El servicio de los concierge Melani, Edgar, Alejandro fue excelente. Un hotel muy cómodo, habitaciones amplias y bien decoradas, transportación privada en el complejo, prioridad de reserva en restaurantes y cabañas en las piscinas. Extraordinaria experiencia.
10
Jason
4 de ago. de 2025
·
Hospedou-se por 5 noites
The concierges services that my family got from this resort is 5 stars. We already received the concierges services days before we arrive to the resort. During the stays, we always have a my teenager children felt very safe moving around by themself giving the adult have more time to ourself to enjoy the vacations. I would definitely look forward to back to this resort.
The concierges services that my family got from this resort is 5 stars. We already received the concierges services days before we arrive to the resort. During the stays, we always have a my teenager children felt very safe moving around by themself giving the adult have more time to ourself to enjoy the vacations. I would definitely look forward to back to this resort.
10
Oscar
28 de nov. de 2025
·
Hospedou-se por 6 noites
Our family of 5 spent 1 week at jungala park hotel and we wish we could have been there more time since the week flew by so fast. The property is huge but the transportation service between buildings makes it all feel small and close. Everyday we had a different meal and we were rarely dissatisfied. The service at jungala park was the best part, it was like something out of a movie with the staff learning all our names and paying extra attention to our young kids.
Our family of 5 spent 1 week at jungala park hotel and we wish we could have been there more time since the week flew by so fast. The property is huge but the transportation service between buildings makes it all feel small and close. Everyday we had a different meal and we were rarely dissatisfied. The service at jungala park was the best part, it was like something out of a movie with the staff learning all our names and paying extra attention to our young kids.
10
Devorah
21 de ago. de 2025
·
Hospedou-se por 3 noites
Incredible service, a true five star experience.
Incredible service, a true five star experience.
10
Bradley
23 de mar. de 2025
·
Hospedou-se por 5 noites
Service was on the highest level I can’t say enough about how great it was and the people were. Resort is also incredible. Any stigma with travelling to Mexico was abolished by coming here. Safe. Highest quality of everything. (VIP experience)
Service was on the highest level I can’t say enough about how great it was and the people were. Resort is also incredible. Any stigma with travelling to Mexico was abolished by coming here. Safe. Highest quality of everything. (VIP experience)
6
BRIAN L.
1 de jan. de 2025
·
Hospedou-se por 4 noites
It has the potential to be amazing but little things got in the way. Transportation from airport was terrible and took many hours. We were quite tired when we arrived only to be placed in a suite that literally was missing the tvs from the wall. They quickly got new tvs hung up, my daughter slipped off her shoes and stepped on the rug to find it was saturated in water (completely flooded). Did no one inspect the room? An hour later we were in a new room and at this point we missed all dining options. In the new room the tv didn’t work at all but we reported it and moved in. It was never fixed during our stay. All of the restaurants were booked ahead so we had to wait in line at the one restaurant that didn’t require reservations. Room service was spotty. Overall the property was beautiful but these things really got in the way.
It has the potential to be amazing but little things got in the way. Transportation from airport was terrible and took many hours. We were quite tired when we arrived only to be placed in a suite that literally was missing the tvs from the wall. They quickly got new tvs hung up, my daughter slipped off her shoes and stepped on the rug to find it was saturated in water (completely flooded). Did no one inspect the room? An hour later we were in a new room and at this point we missed all dining options. In the new room the tv didn’t work at all but we reported it and moved in. It was never fixed during our stay. All of the restaurants were booked ahead so we had to wait in line at the one restaurant that didn’t require reservations. Room service was spotty. Overall the property was beautiful but these things really got in the way.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Situado em um vasto complexo Vidanta em estilo de selva, o local é bonito, mas espaçoso, e chegar às piscinas, restaurantes ou à praia geralmente requer passeios de carrinho. A área da praia é atraente, mas nem sempre propícia para banho.
Avaliações dos hóspedes relacionadas
10
YOSEF
21 de abr. de 2025
·
Hospedou-se por 5 noites
We have truly impressed by Jungala. I’ve never met such device level in Northern America, it would be possible to compare only with Mandatin Oriental in Dubai. A Jem in Jungle. We have stayed for 5 days during the Easter, we didn’t go to the same restaurant once, the Butler/concierge of Brenda and Jose service was always shifting expectations. There are now crowds, no lines, you feel this exclusive personal approach and enjoy your vacation. I am someone who lives Océan, and here it’s not really swimmable. But I have never regretted choosing this hotel and would gladly recommend it to picky clients and come back in the future. Absolute pleasure to be here
We have truly impressed by Jungala. I’ve never met such device level in Northern America, it would be possible to compare only with Mandatin Oriental in Dubai. A Jem in Jungle. We have stayed for 5 days during the Easter, we didn’t go to the same restaurant once, the Butler/concierge of Brenda and Jose service was always shifting expectations. There are now crowds, no lines, you feel this exclusive personal approach and enjoy your vacation. I am someone who lives Océan, and here it’s not really swimmable. But I have never regretted choosing this hotel and would gladly recommend it to picky clients and come back in the future. Absolute pleasure to be here
8
Zachary
6 de jan. de 2025
·
Hospedou-se por 8 noites
It was a beautiful resort, a little large, but transportation with the use of shuttles was good. Only issue was some things were a bit expensive, $6.00 CAD for a can of pop for example is a bit much imo.
It was a beautiful resort, a little large, but transportation with the use of shuttles was good. Only issue was some things were a bit expensive, $6.00 CAD for a can of pop for example is a bit much imo.
10
Andreia
9 de jan. de 2026
·
Hospedou-se por 1 noite
Our stay at Vidanta Resort World was a great experience. The complex is beautiful and very well maintained, though we didn’t have enough time to explore everything it offers. The room was spacious, nicely decorated, and very comfortable. The staff was incredibly well training to host making us feeling very special greeting us by names and always showing they were ready for anything we needed. We had dinner at Havana Moon; the food was basic, but the atmosphere was fun. Later, we discovered an outdoor market-style dining area with several options and a much nicer ambiance, which we wish we had known about earlier. Having an Exclusive type of bracelet status, truly enhanced our stay, with access to a beach club cabana and a very convenient driver service available via WhatsApp at any time. Overall, we really enjoyed our stay and would love to return with more time to explore the resort. Overall, we really loved our stay at Vidanta Resort World. The scale, comfort, service, and exclusivity made it a memorable experience, even in a short visit. With more time, this resort clearly has so much more to offer.
Our stay at Vidanta Resort World was a great experience. The complex is beautiful and very well maintained, though we didn’t have enough time to explore everything it offers. The room was spacious, nicely decorated, and very comfortable. The staff was incredibly well training to host making us feeling very special greeting us by names and always showing they were ready for anything we needed. We had dinner at Havana Moon; the food was basic, but the atmosphere was fun. Later, we discovered an outdoor market-style dining area with several options and a much nicer ambiance, which we wish we had known about earlier. Having an Exclusive type of bracelet status, truly enhanced our stay, with access to a beach club cabana and a very convenient driver service available via WhatsApp at any time. Overall, we really enjoyed our stay and would love to return with more time to explore the resort. Overall, we really loved our stay at Vidanta Resort World. The scale, comfort, service, and exclusivity made it a memorable experience, even in a short visit. With more time, this resort clearly has so much more to offer.
10
thalita
21 de fev. de 2026
·
Hospedou-se por 2 noites
O quarto em que ficamos foi simplesmente maravilhoso. Lindo! Lindo! Lindo! Tudo de primeira. Deixaram um kit de banho com sais, óleo para banho para uso da hidro, outro Kit com itens para cuidados com o rosto. Todos da marca da abelha rainha. Maravilhoso, não há o que falar. A estrutura muito bem cuidada, funcionários muito solícitos e educados. Há toalhas boas, grossas e novas disponibilizadas nas piscinas. A piscina que tem no restaurante do hamburguer super linda com camas e espreguiçadeiras confortáveis. O único tema é que tudo dentro do resort é pago, inclusive o acesso ao parque aquático. Na hora de reservar, não me atentei que ele seria separado. Somos brasileiros, então a conversão em real nos assustou um pouco, tudo com um custo muito elevado. Compramos na piscina 2 hamburguers (bons, não excelentes), 6 cervejas e 1 batata frita por R$ 700,00. Então se vc for ao jungala, esteja atento a isso. Outro tema foi o acesso ao resort, é um complexo, na entrada está escrito VIDANTA, e dentro do complexo tem vários resorts. O GPS te leva próximo ao local, então quanto estiverem indo ou vindo pela estrada fique atendo a esse nome: VIDANTA. Ali vc faz o primeiro acesso e depois te levam em carrinhos de golfe para a estrutura.
O quarto em que ficamos foi simplesmente maravilhoso. Lindo! Lindo! Lindo! Tudo de primeira. Deixaram um kit de banho com sais, óleo para banho para uso da hidro, outro Kit com itens para cuidados com o rosto. Todos da marca da abelha rainha. Maravilhoso, não há o que falar. A estrutura muito bem cuidada, funcionários muito solícitos e educados. Há toalhas boas, grossas e novas disponibilizadas nas piscinas. A piscina que tem no restaurante do hamburguer super linda com camas e espreguiçadeiras confortáveis. O único tema é que tudo dentro do resort é pago, inclusive o acesso ao parque aquático. Na hora de reservar, não me atentei que ele seria separado. Somos brasileiros, então a conversão em real nos assustou um pouco, tudo com um custo muito elevado. Compramos na piscina 2 hamburguers (bons, não excelentes), 6 cervejas e 1 batata frita por R$ 700,00. Então se vc for ao jungala, esteja atento a isso. Outro tema foi o acesso ao resort, é um complexo, na entrada está escrito VIDANTA, e dentro do complexo tem vários resorts. O GPS te leva próximo ao local, então quanto estiverem indo ou vindo pela estrada fique atendo a esse nome: VIDANTA. Ali vc faz o primeiro acesso e depois te levam em carrinhos de golfe para a estrutura.
10
Peter
5 de jan. de 2025
·
Hospedou-se por 7 noites
It’s a great hotel. The kids had fun at the waterpark. It is tough getting around the resort because you have to get picked up by a golf cart every time. It’s a massive resort! The food was pretty good, everything was a little pricey, but it was to be expected.
It’s a great hotel. The kids had fun at the waterpark. It is tough getting around the resort because you have to get picked up by a golf cart every time. It’s a massive resort! The food was pretty good, everything was a little pricey, but it was to be expected.
10
Joseph
4 de jan. de 2025
·
Hospedou-se por 10 noites
Review of Jungala Hotel Our 10-day stay at Jungala Hotel was a mix of stunning features and minor challenges. The rooms are clean, modern, and beautifully designed, with comfortable beds and a serene jungle setting that’s perfect for nature lovers. The hotel provides access to an exclusive beach club, though it’s a 10–15-minute golf cart ride from the rooms. The beach club is fantastic—cabana rentals are free (but must be booked early), and the menu offers delicious, clean options. The waiters are friendly, attentive, and quick. While the beach is free of seaweed, it is rocky, with a small area for swimming. My kids enjoyed exploring the rocks and finding sea creatures. The dining experiences were exceptional. Tremont, an Italian restaurant, served amazing food, and Alain, our waiter, was outstanding. Breakfast at Quinto, included in our package, was beautifully presented with a variety of options. The Salum area added charm with its lively bars, food stalls, and illuminated cabanas at night. While the resort is beautiful, transportation can be frustrating. The golf cart rides between areas can take 30 minutes round trip, and walking to main areas can take up to 50 minutes. Additionally, our first days were marred by issues like no hot water, which were resolved quickly. Special thanks to Jaz and Emmanuel for making our stay enjoyable. Despite the setbacks, the resort’s amenities, exceptional food, and beautiful surroundings make it worth a visit. We recommend Jungala
Review of Jungala Hotel Our 10-day stay at Jungala Hotel was a mix of stunning features and minor challenges. The rooms are clean, modern, and beautifully designed, with comfortable beds and a serene jungle setting that’s perfect for nature lovers. The hotel provides access to an exclusive beach club, though it’s a 10–15-minute golf cart ride from the rooms. The beach club is fantastic—cabana rentals are free (but must be booked early), and the menu offers delicious, clean options. The waiters are friendly, attentive, and quick. While the beach is free of seaweed, it is rocky, with a small area for swimming. My kids enjoyed exploring the rocks and finding sea creatures. The dining experiences were exceptional. Tremont, an Italian restaurant, served amazing food, and Alain, our waiter, was outstanding. Breakfast at Quinto, included in our package, was beautifully presented with a variety of options. The Salum area added charm with its lively bars, food stalls, and illuminated cabanas at night. While the resort is beautiful, transportation can be frustrating. The golf cart rides between areas can take 30 minutes round trip, and walking to main areas can take up to 50 minutes. Additionally, our first days were marred by issues like no hot water, which were resolved quickly. Special thanks to Jaz and Emmanuel for making our stay enjoyable. Despite the setbacks, the resort’s amenities, exceptional food, and beautiful surroundings make it worth a visit. We recommend Jungala
10
Markus
23 de fev. de 2026
·
Hospedou-se por 1 noite
Excellent room, wonderful staff. The food was very good. Be aware and able to accept the fact that to get anywhere on the grounds, you need to be driven in golf cart – this includes to a restaurant. Room service is great, the waterpark was fantastic. The beach conditions are not really ideal for swimming, but still beautiful, and the pools are lovely.
Excellent room, wonderful staff. The food was very good. Be aware and able to accept the fact that to get anywhere on the grounds, you need to be driven in golf cart – this includes to a restaurant. Room service is great, the waterpark was fantastic. The beach conditions are not really ideal for swimming, but still beautiful, and the pools are lovely.
8
Daniel
17 de jan. de 2026
·
Hospedou-se por 3 noites
Fina enorma rum. MEN i hotellbyggnaden finns absolut ingenting, utan man behöver beställa skjuts av en golfbil överallt, till restaurang, pool, beach, parkeringen (om man har bil med sig). Rummen har utsikt rakt in i djungel så man ser inget heller. Otroligt märkligt koncept.
Fina enorma rum. MEN i hotellbyggnaden finns absolut ingenting, utan man behöver beställa skjuts av en golfbil överallt, till restaurang, pool, beach, parkeringen (om man har bil med sig). Rummen har utsikt rakt in i djungel så man ser inget heller. Otroligt märkligt koncept.
10
Izhar
27 de jan. de 2026
·
Hospedou-se por 4 noites
We loved our stay at jungala! The grounds are beautiful, with a very relaxing vibe. The suites are spacious & tastefully decorated with just about every amenity you would need. The staff was attentive to our every need. We had access to the other hotels & pools on the vidante property. We would definitely return here on a future trip to playa del Carmen
We loved our stay at jungala! The grounds are beautiful, with a very relaxing vibe. The suites are spacious & tastefully decorated with just about every amenity you would need. The staff was attentive to our every need. We had access to the other hotels & pools on the vidante property. We would definitely return here on a future trip to playa del Carmen
6
anna
6 de jan. de 2025
·
Hospedou-se por 9 noites
Disclaimer: went during the busiest week-Christmas-New Years. I called 1800 number to provide them our flight information to arrange transport, only to find upon arrival that it was not arranged. We did manage to find Vidanta van at the airport and talked them into taking us (I had to sign for some charge which was later voided by the front desk staff) So, the resort is not brand new. It is remodeled part of one of their other hotels, Grande Luxxe. Lush tropical jungle-the grounds are great and they did an amazing job with mosquito and other insect control. Beautiful, spacious rooms. The bedroom had comfortable beds/bedding. The living room where kids slept had 2 trundle beds, both pretty hard. It took a while for the water in the shower to heat up, but we knew what to expect and started shower way ahead. The restaurant were plenty, though a bit pricy for Mexico. Front lobby staff was always pleasant and helpful. Edgar, Alejandro and Melanie were on point. We had 4 free tix to waterpark on property-no lines and kids had fun Transportation to and from restaurants/pools/beach clubs were spotty. Sometimes it was instant, sometimes we waited for a golf cart 10-15 minutes. The Beach Club-Expedia pictures wer great, though water in the pool was cold, and first day we waited for 40 min to get seats. Beach was the biggest letdown and disappointment as there was no swimmable beach. It was all rocks, coral and seaweed.
Disclaimer: went during the busiest week-Christmas-New Years. I called 1800 number to provide them our flight information to arrange transport, only to find upon arrival that it was not arranged. We did manage to find Vidanta van at the airport and talked them into taking us (I had to sign for some charge which was later voided by the front desk staff) So, the resort is not brand new. It is remodeled part of one of their other hotels, Grande Luxxe. Lush tropical jungle-the grounds are great and they did an amazing job with mosquito and other insect control. Beautiful, spacious rooms. The bedroom had comfortable beds/bedding. The living room where kids slept had 2 trundle beds, both pretty hard. It took a while for the water in the shower to heat up, but we knew what to expect and started shower way ahead. The restaurant were plenty, though a bit pricy for Mexico. Front lobby staff was always pleasant and helpful. Edgar, Alejandro and Melanie were on point. We had 4 free tix to waterpark on property-no lines and kids had fun Transportation to and from restaurants/pools/beach clubs were spotty. Sometimes it was instant, sometimes we waited for a golf cart 10-15 minutes. The Beach Club-Expedia pictures wer great, though water in the pool was cold, and first day we waited for 40 min to get seats. Beach was the biggest letdown and disappointment as there was no swimmable beach. It was all rocks, coral and seaweed.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
Muitos hóspedes apreciaram a comida e encontraram muitas opções em toda a propriedade. No entanto, os preços são frequentemente considerados altos, é preciso fazer reserva e as estadias não são com tudo incluído.
Avaliações dos hóspedes relacionadas
8
Zachary
6 de jan. de 2025
·
Hospedou-se por 8 noites
It was a beautiful resort, a little large, but transportation with the use of shuttles was good. Only issue was some things were a bit expensive, $6.00 CAD for a can of pop for example is a bit much imo.
It was a beautiful resort, a little large, but transportation with the use of shuttles was good. Only issue was some things were a bit expensive, $6.00 CAD for a can of pop for example is a bit much imo.
10
Michele
22 de jun. de 2025
·
Hospedou-se por 3 noites
Great property with good food. Service A++
Great property with good food. Service A++
6
Danny
12 de ago. de 2025
·
Hospedou-se por 3 noites
Los precios excesivamente caros en alimentos bebidas
Los precios excesivamente caros en alimentos bebidas
10
Peter
5 de jan. de 2025
·
Hospedou-se por 7 noites
It’s a great hotel. The kids had fun at the waterpark. It is tough getting around the resort because you have to get picked up by a golf cart every time. It’s a massive resort! The food was pretty good, everything was a little pricey, but it was to be expected.
It’s a great hotel. The kids had fun at the waterpark. It is tough getting around the resort because you have to get picked up by a golf cart every time. It’s a massive resort! The food was pretty good, everything was a little pricey, but it was to be expected.
10
Joseph
4 de jan. de 2025
·
Hospedou-se por 10 noites
Review of Jungala Hotel Our 10-day stay at Jungala Hotel was a mix of stunning features and minor challenges. The rooms are clean, modern, and beautifully designed, with comfortable beds and a serene jungle setting that’s perfect for nature lovers. The hotel provides access to an exclusive beach club, though it’s a 10–15-minute golf cart ride from the rooms. The beach club is fantastic—cabana rentals are free (but must be booked early), and the menu offers delicious, clean options. The waiters are friendly, attentive, and quick. While the beach is free of seaweed, it is rocky, with a small area for swimming. My kids enjoyed exploring the rocks and finding sea creatures. The dining experiences were exceptional. Tremont, an Italian restaurant, served amazing food, and Alain, our waiter, was outstanding. Breakfast at Quinto, included in our package, was beautifully presented with a variety of options. The Salum area added charm with its lively bars, food stalls, and illuminated cabanas at night. While the resort is beautiful, transportation can be frustrating. The golf cart rides between areas can take 30 minutes round trip, and walking to main areas can take up to 50 minutes. Additionally, our first days were marred by issues like no hot water, which were resolved quickly. Special thanks to Jaz and Emmanuel for making our stay enjoyable. Despite the setbacks, the resort’s amenities, exceptional food, and beautiful surroundings make it worth a visit. We recommend Jungala
Review of Jungala Hotel Our 10-day stay at Jungala Hotel was a mix of stunning features and minor challenges. The rooms are clean, modern, and beautifully designed, with comfortable beds and a serene jungle setting that’s perfect for nature lovers. The hotel provides access to an exclusive beach club, though it’s a 10–15-minute golf cart ride from the rooms. The beach club is fantastic—cabana rentals are free (but must be booked early), and the menu offers delicious, clean options. The waiters are friendly, attentive, and quick. While the beach is free of seaweed, it is rocky, with a small area for swimming. My kids enjoyed exploring the rocks and finding sea creatures. The dining experiences were exceptional. Tremont, an Italian restaurant, served amazing food, and Alain, our waiter, was outstanding. Breakfast at Quinto, included in our package, was beautifully presented with a variety of options. The Salum area added charm with its lively bars, food stalls, and illuminated cabanas at night. While the resort is beautiful, transportation can be frustrating. The golf cart rides between areas can take 30 minutes round trip, and walking to main areas can take up to 50 minutes. Additionally, our first days were marred by issues like no hot water, which were resolved quickly. Special thanks to Jaz and Emmanuel for making our stay enjoyable. Despite the setbacks, the resort’s amenities, exceptional food, and beautiful surroundings make it worth a visit. We recommend Jungala
10
Markus
23 de fev. de 2026
·
Hospedou-se por 1 noite
Excellent room, wonderful staff. The food was very good. Be aware and able to accept the fact that to get anywhere on the grounds, you need to be driven in golf cart – this includes to a restaurant. Room service is great, the waterpark was fantastic. The beach conditions are not really ideal for swimming, but still beautiful, and the pools are lovely.
Excellent room, wonderful staff. The food was very good. Be aware and able to accept the fact that to get anywhere on the grounds, you need to be driven in golf cart – this includes to a restaurant. Room service is great, the waterpark was fantastic. The beach conditions are not really ideal for swimming, but still beautiful, and the pools are lovely.
10
LAURA D SALDANA
1 de out. de 2025
·
Hospedou-se por 4 noites
Service was absolutely amazing! Food was delicious at all their restaurants. Had a blast at Jungala water park and Cirque du Soleil with dinner was awesome. The only downside during our stay was the sargassum but, we still enjoyed the other amenities.
Service was absolutely amazing! Food was delicious at all their restaurants. Had a blast at Jungala water park and Cirque du Soleil with dinner was awesome. The only downside during our stay was the sargassum but, we still enjoyed the other amenities.
10
Estrella
29 de jun. de 2025
·
Hospedou-se por 2 noites
Me encantó! Lo único, es que no estaba todo incluido.
Me encantó! Lo único, es que no estaba todo incluido.
10
Oscar
28 de nov. de 2025
·
Hospedou-se por 6 noites
Our family of 5 spent 1 week at jungala park hotel and we wish we could have been there more time since the week flew by so fast. The property is huge but the transportation service between buildings makes it all feel small and close. Everyday we had a different meal and we were rarely dissatisfied. The service at jungala park was the best part, it was like something out of a movie with the staff learning all our names and paying extra attention to our young kids.
Our family of 5 spent 1 week at jungala park hotel and we wish we could have been there more time since the week flew by so fast. The property is huge but the transportation service between buildings makes it all feel small and close. Everyday we had a different meal and we were rarely dissatisfied. The service at jungala park was the best part, it was like something out of a movie with the staff learning all our names and paying extra attention to our young kids.
4
Anh
3 de out. de 2025
·
Hospedou-se por 7 noites
Its a nice hotel, and the staff are pretty helpful but we found our overall stay disappointing for a number of reasons. We booked because of the waterpark but our 2 year old was not allowed on a single slide, not even if we held him on the baby slide at the waterpark for babies. I’ve never been to a waterpark that strict. He got so upset that he wasn't allowed on anything, we left. The website boasts 20 restaurants, but for dinner we had 2 to choose from. Worst was the value. It cost almost $1000 cad a night, while its nice, its not that nice. And the food and drinks were all overpriced. They weren’t terrible but I’ve had $200 steak, that wasn’t it. The salmon sushi still had a bone in it, that shouldn't happen at a fancy restaurant. We paid for a week and even though we were told we wouldn’t get a refund, we left after 3 days and went and stayed at an all inclusive in Cancun were the food was just as good and the selection was better. I didn't want to waste a whole week there, I would rather pay for 2 vacations.
Its a nice hotel, and the staff are pretty helpful but we found our overall stay disappointing for a number of reasons. We booked because of the waterpark but our 2 year old was not allowed on a single slide, not even if we held him on the baby slide at the waterpark for babies. I’ve never been to a waterpark that strict. He got so upset that he wasn't allowed on anything, we left. The website boasts 20 restaurants, but for dinner we had 2 to choose from. Worst was the value. It cost almost $1000 cad a night, while its nice, its not that nice. And the food and drinks were all overpriced. They weren’t terrible but I’ve had $200 steak, that wasn’t it. The salmon sushi still had a bone in it, that shouldn't happen at a fancy restaurant. We paid for a week and even though we were told we wouldn’t get a refund, we left after 3 days and went and stayed at an all inclusive in Cancun were the food was just as good and the selection was better. I didn't want to waste a whole week there, I would rather pay for 2 vacations.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
10
Manolo
11 de mar. de 2026
·
Hospedou-se por 2 noites
Impecável
Impecável
10
thalita
21 de fev. de 2026
·
Hospedou-se por 2 noites
O quarto em que ficamos foi simplesmente maravilhoso. Lindo! Lindo! Lindo! Tudo de primeira. Deixaram um kit de banho com sais, óleo para banho para uso da hidro, outro Kit com itens para cuidados com o rosto. Todos da marca da abelha rainha. Maravilhoso, não há o que falar. A estrutura muito bem cuidada, funcionários muito solícitos e educados. Há toalhas boas, grossas e novas disponibilizadas nas piscinas. A piscina que tem no restaurante do hamburguer super linda com camas e espreguiçadeiras confortáveis. O único tema é que tudo dentro do resort é pago, inclusive o acesso ao parque aquático. Na hora de reservar, não me atentei que ele seria separado. Somos brasileiros, então a conversão em real nos assustou um pouco, tudo com um custo muito elevado. Compramos na piscina 2 hamburguers (bons, não excelentes), 6 cervejas e 1 batata frita por R$ 700,00. Então se vc for ao jungala, esteja atento a isso. Outro tema foi o acesso ao resort, é um complexo, na entrada está escrito VIDANTA, e dentro do complexo tem vários resorts. O GPS te leva próximo ao local, então quanto estiverem indo ou vindo pela estrada fique atendo a esse nome: VIDANTA. Ali vc faz o primeiro acesso e depois te levam em carrinhos de golfe para a estrutura.
O quarto em que ficamos foi simplesmente maravilhoso. Lindo! Lindo! Lindo! Tudo de primeira. Deixaram um kit de banho com sais, óleo para banho para uso da hidro, outro Kit com itens para cuidados com o rosto. Todos da marca da abelha rainha. Maravilhoso, não há o que falar. A estrutura muito bem cuidada, funcionários muito solícitos e educados. Há toalhas boas, grossas e novas disponibilizadas nas piscinas. A piscina que tem no restaurante do hamburguer super linda com camas e espreguiçadeiras confortáveis. O único tema é que tudo dentro do resort é pago, inclusive o acesso ao parque aquático. Na hora de reservar, não me atentei que ele seria separado. Somos brasileiros, então a conversão em real nos assustou um pouco, tudo com um custo muito elevado. Compramos na piscina 2 hamburguers (bons, não excelentes), 6 cervejas e 1 batata frita por R$ 700,00. Então se vc for ao jungala, esteja atento a isso. Outro tema foi o acesso ao resort, é um complexo, na entrada está escrito VIDANTA, e dentro do complexo tem vários resorts. O GPS te leva próximo ao local, então quanto estiverem indo ou vindo pela estrada fique atendo a esse nome: VIDANTA. Ali vc faz o primeiro acesso e depois te levam em carrinhos de golfe para a estrutura.
10
GIORGIO T A
8 de jan. de 2026
·
Hospedou-se por 2 noites
Quarto impecavel. Equipe de concierge e transporte muito atenciosa.
Quarto impecavel. Equipe de concierge e transporte muito atenciosa.
10
Nader
há 5 dias
·
Hospedou-se por 3 noites
Muy bueno muy buen servicio excelente servicio excelente comida excelente atención excelente
Muy bueno muy buen servicio excelente servicio excelente comida excelente atención excelente
2
Rafael
há 2 semanas
·
Hospedou-se por 1 noite
Pésimo el servicio Personal no resuelve Parque jungala cerrado y no avisaron Tardan los carritos de golf en recibirte
Pésimo el servicio Personal no resuelve Parque jungala cerrado y no avisaron Tardan los carritos de golf en recibirte
Políticas da propriedade
Check-in
Checkout
De 15:00 a 00:00
Antes de 12:00
Depósito de segurança
Você será obrigado a pagar o depósito totalmente reembolsável para esta propriedade.
Mostrar maisTem uma pergunta?
As respostas instantâneas de IA são baseadas em informações do hotel
Preços para próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite entre as ofertas, com impostos e taxas.
Preços em USD para 2 hóspedes, atualizados diariamente.
- 2026-09-18: 345.9906503173828USD
- 2026-09-19: 353.2909034866333USD
- 2026-09-20: 264.20999376296993USD
- 2026-09-21: 264.20999376296993USD
- 2026-09-22: 262.8826001037597USD
- 2026-09-23: 262.8826001037597USD
- 2026-09-24: 262.84513836593624USD
- 2026-09-25: 351.03481984863276USD
- 2026-09-26: 351.03481984863276USD
- 2026-09-27: 264.20999376296993USD
- 2026-09-28: 264.20999376296993USD
- 2026-09-29: 264.20999376296993USD
- 2026-09-30: 264.20999376296993USD
- 2026-10-01: 264.20999376296993USD
- 2026-10-02: 348.888930166626USD
- 2026-10-03: 348.888930166626USD
- 2026-10-04: 264.20999376296993USD
- 2026-10-05: 264.20999376296993USD
- 2026-10-06: 264.20999376296993USD
- 2026-10-07: 264.20999376296993USD
- 2026-10-08: 264.20999376296993USD
- 2026-10-09: 348.888930166626USD
- 2026-10-10: 349.6042267272949USD
- 2026-10-11: 264.20999376296993USD
- 2026-10-12: 264.20999376296993USD
- 2026-10-13: 264.20999376296993USD
- 2026-10-14: 264.20999376296993USD
- 2026-10-15: 264.20999376296993USD
- 2026-10-16: 349.6042267272949USD
- 2026-10-17: 349.6042267272949USD
- 2026-10-18: 264.20999376296993USD
- 2026-10-19: 264.20999376296993USD
- 2026-10-20: 264.20999376296993USD
- 2026-10-21: 264.20999376296993USD
- 2026-10-22: 264.20999376296993USD
- 2026-10-23: 349.6042267272949USD
- 2026-10-24: 349.6042267272949USD
- 2026-10-25: 264.20999376296993USD
- 2026-10-26: 264.20999376296993USD
- 2026-10-27: 264.20999376296993USD
- 2026-10-28: 264.20999376296993USD
- 2026-10-29: 264.20999376296993USD
- 2026-10-30: 349.6042267272949USD
- 2026-10-31: 349.6042267272949USD
- 2026-11-01: 293.2363544540405USD
- 2026-11-02: 293.2363544540405USD
- 2026-11-03: 293.2363544540405USD
- 2026-11-04: 293.2363544540405USD
- 2026-11-05: 293.2363544540405USD
- 2026-11-06: 349.6042267272949USD
- 2026-11-07: 349.6042267272949USD
- 2026-11-08: 293.2363544540405USD
- 2026-11-09: 293.2363544540405USD
- 2026-11-10: 293.2363544540405USD
- 2026-11-11: 293.2363544540405USD
- 2026-11-12: 293.2363544540405USD
- 2026-11-13: 352.46537790985104USD
- 2026-11-14: 349.6042267272949USD
- 2026-11-15: 352.46537790985104USD
- 2026-11-16: 351.03481984863276USD
- 2026-11-17: 369.20535792846675USD
- 2026-11-18: 387.3050044464111USD
Para organizar o check-in, entre em contato com a propriedade pelo menos 48 horas antes de sua chegada, usando as informações contidas na confirmação da reserva. Hóspedes devem entrar em contato com a propriedade com antecedência para receber as instruções de check-in. Eles serão recebidos pela equipe da recepção no momento da chegada. Se estiver de carro, entre em contato com a propriedade com antecedência para receber mais informações, por exemplo, instruções sobre como chegar.A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução. O parque aquático desta propriedade fecha todas as quintas e sextas-feiras.
O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.
Você será obrigado a pagar o seguinte depósito totalmente reembolsável.
Deposit: USD 1000 per accommodation, per stay
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- Esta propriedade aceita cartões de crédito, cartões de débito e dinheiro.
- Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
- Acesso à piscina 24 horas
- É necessário reservar os seguintes serviços: serviços de massagem e tratamentos de spa. As reservas podem ser feitas contatando resort antes da viagem usando as informações para contato fornecidas na confirmação de reserva.
- Acesso aos quartos por meio de dispositivo móvel.
- Taxa para estacionamento com manobrista: USD 7 por dia (privilégios de entrada e saída)
A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.
Comodidades populares
Estacionamento
Transporte de e para o aeroporto
Restaurante
Piscina
Centro de negócios
Serviço de quarto
Atividades
Piscina
Quadra de tênis
Praia privada
Jardim
Campo de golfe (na proximidade)
Praia (na proximidade)
Piscina externa
Música ao vivo
Evening Entertainment
Pool (Infinity)
Mobiliário de área externa
Pool (Seasonal Outdoor)
Terraço
Fitness Center (nearby)
Water Park
Serviços
Centro de negócios
Balcão de turismo
Lavagem a seco
Serviço de babá
Serviços domésticos
Instalações para jantares/Eventos
Serviço de câmbio
Cofre
Caixa eletrônico
Armazenamento de bagagem
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Geral
Serviço de quarto
Restaurante
Quartos de não fumantes
Sauna
Banheira/Jacuzzi
Sauna a vapor
Massagem
Spa e centro de bem-estar
Cabeleireiro/Salão de beleza
Tratamentos corporais
Tratamentos faciais
Bar junto à piscina
Almoços embalados
Café da manhã no quarto
Sala para família
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Estacionamento
Estacionamento
Transporte de e para o aeroporto
Estacionamento com manobrista
Parking (Limited)
Parking Onsite
Internet
Wi-fi grátis