Extended Stay America Suites - White Plains - Elmsford

Auf den ersten Blick schien die Unterkunft ordentlich zu sein und das Personal war sehr freundlich und kompetent. Allerdings mussten wir gleich am ersten Tag feststellen, dass im Küchenbereich Insekten waren, die sich dann als Kakerlaken herausstellten. Desweiteren musste der Kühlschrank wegen unerträglicher Geräusche ausgetauscht werden.

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The picture of the hotel on the website did not match in person. It ac also was not as good as I thought it would be. The towels were never picked up and we had to ask and retrieve our own. The breakfast was not anything but cereal bars and oatmeal. We ended up with a screw in our tire from the parking lot our first night there. The hotel staff in the other hand was super friendly. And good at their job nothing wrong with them. I would not rebook again

We had issues with the broken microwave and a tv that didn’t work right. I asked the staff to move us and was told that they couldn’t because the vacant rooms were reserved for orher guests that had not checked in yet.

Good property and staff as well.