Holiday Inn Express Hotel & Suites Clifton Park by IHG

Elevator buttons not working, back door key swipe not working, gym locked pre 7 am and couldn’t be opened by person on duty, room faucet leaking. Breakfast person was outstanding.

Very nice hotel. 20 minutes from Saratoga Racetrack. Shuttle is available to the track for a fee. The breakfast and coffee were excellent.

Elevator is a bit slow. Being on the 3rd floor, stairway was not really an option in bringing in luggage.

Room was spacious and clean. Bathroom had good dove products. Breakfast was really good and staff was very nice. A million places to eat near by. Only downside was the pool was too cold to swim, and on a friday or saturday night the bar next door has a dj and plays until 4 AM, you could hear the bass all night on that side of the hotel.

Staff was super nice when I was mixed up about check out time. Quiet and comfortable. Slept 10 hours after a long travel. Sweet simple workout room. There is an excellent restaurant right next door

Stayed 2 days for a trip to the track and Spac. Super clean and comfy rooms. Loved the restaurant next door peddlers. Great food and drinks. Will definitely stay again. Breakfast was good and snacks, coffee, water ect available all hours. Staff very helpful and shuttle available to the track and spac.

Every staff member we met on our stay was so friendly. Especially Joe! They were welcoming and accommodating to our kids. Upon check in our kids were given cookies and a pack of hot chocolate at breakfast for later. The common area was a nice place to visit with other guests we were traveling with. The breakfast was very good and convenient. The pool was a hit! We will definitely keep this location in mind for future trips.

The breakfast service was very good, the women that worked was amazing she deserves a raise , she keep everything very full and clean. And friendly. The only downside would be if the pool was heated. But would definitely return

The pool was nice wasnt to cold

Very clean room, polite staff, breakfast area well stocked well cleaned and well maintained. Adequate parking. The only issues we had were that the curtains do not close. And even though there were double shades a lot of light came in above the shades making the room very bright and difficult to sleep. Also the door security latch was broken.

I checked in at 3:30p on 2/7. The woman at the front desk was extremely unfriendly. I was assigned Room 107 which had a dirty sink, dirty shower, and the hallway leading to the room had garbage on the floor. I informed the woman that the room was dirty and she reluctantly offered me another one stating it was the last king size room available. I was then given Room 210 which also consisted of a dirty shower, dirty bathroom floor, hair on the bathroom floor, hair on one of the lamps, and a broken toilet handle. I called around 11p the night of check in because the toilet was clogged. I spoke to Alisha and was told she would search for a plunger and get it to me. Around 11:37p I informed husband that I tried calling the front desk with no answer regarding the toilet. Husband called from a non-room phone number and someone answered. Was told that they were still looking for a plunger and would update me ASAP. Couple minutes later, call from front desk came to the room phone. I was informed that they cannot find a plunger and that “it might be gross, but to just use the toilet for now and not flush”. I spoke to Amanda on 2/8 around 7:15a regarding ongoing toilet issue. She said she would look for a plunger and let me know ASAP. No update was given. I then called AGAIN on 2/8 at 10:27a and spoke with Amanda again asking if she could send maintenance up to fix my toilet so I was able to use a toilet. I checked out with a CLOGGED TOILET. Horrible experience, I do NOT recommend.

My family checked in on saturday night. The hotel staff were excellent, the breakfast was typical holiday inn and the rooms were clean and the beds comfortable. The hotel (particularly our floor) had an overwhelming cigarette smoke and marijuana. Being sensitive to smoke I had a difficult time breathing outside of our room. It was also not pleasant having ones hotel room adjacent to a bar with the noise and lighting.

The staff was great and the rooms clean

Stayed here many times..... but this time stayed in room 328, it was not clean. The bathroom was dirty, lots of past guests hair all over shower walls! Reported it to front desk, the young girl said there was nobody there for housekeeping

Clean!

Clean, tidy, breakfast as expected.

Fantastic hotel and friendly staff! I'm pretty picky traveling with a toddler about cleanliness and found some review complaining about the carpets being dirty, or a spot on a single chair - but, carpets were clean, everything was clean! Super clean bathroom/bedroom, swimming pool area, dining room - zero complaints. Maybe the other guest had stayed on a rainy or muddy day? Anyway, we'll definitely stay again, thanks!

Our booking got switched to this property as the original property was overbooked. The place was sincerely filthy and dilapidated. I had to fix the toilet in our room to get it to flush and the knob came off the shower in my son's room, the hallways were filthy etc. When our booking was switched we were told it was a newly renovated property. Very disappointed.

The is a very low end hotel. Not clean and not comfortable

Very clean room, polite staff, breakfast area well stocked well cleaned and well maintained. Adequate parking. The only issues we had were that the curtains do not close. And even though there were double shades a lot of light came in above the shades making the room very bright and difficult to sleep. Also the door security latch was broken.

Nice looking hotel. Clean. Poorly insulated building. It was cold outside. If the heat was not on in the room it got cold quickly. Noisy. Door slamming and people talking could be heard from down the hallway. Staff was friendly. Breakfast was OK.

I was so unhappy i had to go to the front desk numerous times due to my keys wouldnt work. They had to finally use some electronic box to open the door but i still couldnt leave my room unless i put something in the door so i wouldnt get locked out. There were extremely loud guest (a large group of teenagers) in the building in which no body said anything to. It was after midnight when they finally quieted down. For the money i paid i feel it should have been this way.

Stayed for two nights. Hotel itself is nice and clean. There is a bar next door that does play loud music and guests stumble back into the hotel very loud and noisy at all hours. Could not get much sleep. Breakfast is included and is nice. Front desk very polite. They need to Enforce quiet time in hotel as not to Disturb all Of the other guests. Otherwise it’s a nice place.

The hotel was nice but the restaurant next door had very loud music playing all night which kept me awake. The rooms are not very sound proof also. Heard people in the room above me.

Sink drains very slow.

This place checked all the boxes for our high priority items: comfortable bed, good shower with plenty of hot water, clean room, quiet location. Plus they offer a decent breakfast - bonus! WiFi worked fine, TV worked fine, loved the walk-in shower and the spacious room. There were a couple things we were less happy about: we reserved a king-size bed but were given two queens, and the toilet seat was breaking and needed to be replaced. So it wasn’t perfect, but all in all this is a fine motel and we would stay there again.

Room was spacious and clean. Bathroom had good dove products. Breakfast was really good and staff was very nice. A million places to eat near by. Only downside was the pool was too cold to swim, and on a friday or saturday night the bar next door has a dj and plays until 4 AM, you could hear the bass all night on that side of the hotel.

Everything was satisfactory, only complaint was the AC was too loud.

Great staff, great breakfast. Our shower was slow to heat up, the shower head was not attached and we started with no soap.

Very clean room, polite staff, breakfast area well stocked well cleaned and well maintained. Adequate parking. The only issues we had were that the curtains do not close. And even though there were double shades a lot of light came in above the shades making the room very bright and difficult to sleep. Also the door security latch was broken.

A lot of the staff wasn’t friendly

When I arrived I was given a room key. There was a do not disturb sign on the door. Someone had inadvertantly listed the previous guest as "checked out." They weren't. And the hotel was completely sold out. They found a room at another nearby hotel. But it was definitely a step down. I took it since I was only staying for one night. Shouldn't the Holiday Inn have found me a hotel room that was a step up for my inconvenience? It was too late to go back and ask. (Besides, I'd used my Hotels.com reward dollars to pay for the room. I was only out $7.) Still...

The Toliet wasn’t working properly and when called and told the front desk I was told to go to the front desk and pick up a plunger to fix the problem myself. The plunger was dirty and disgusting!

The staff at the desk were friendly and professional, my room was clean and spacious, and the breakfast was delicious. I’ll be sure to stay again!

Mike at the front desk was Great! Thanks for the great hospitality.

Everyone was so friendly and helpful. It was a great place to stay. I would stay in this hotel again.

Staff was very friendly and accomodating. Was easy granted a lare check out. Full breakfast was very good compared to any other hotel offerings

Guess service was not nice feels distracted didn't say anything about breakfast or even greet me with water as a platinum member very unprofessional tlthough the breakfast lady was amazing she deserve a model

We had excellent service at the front desk and at the breakfast station. The staff was kind, friendly, and approachable.

I liked how close to everything this hotel was, but it was settled back off the main road so you didn't have the busy traffic while trying to enter or leave the exit the property. The staff was top notch as well, very nice and helpful! . When we checked out after our stay, we forgot a bag of clothes and the next day they found it and held onto it for me for a few days until I was able to make the almost two hour drive one way back down to grab the bag. Would recommend this hotel to anyone looking for a hotel in the area.

Nice but really out of the way

Our GPS had a difficult time locating the hotel, but once we got there, it was fine. The room was comfortable and quiet. Our only issue was that there was no one at the front desk to check us in and we waited for several minutes before anyone came to help us. Otherwise, the hotel was fine and breakfast was very good.

Great location, clean hotel

Location

Location was good for the price

Very good location.

Quiet area, resturants very close

Good location.

I liked how close to everything this hotel was, but it was settled back off the main road so you didn't have the busy traffic while trying to enter or leave the exit the property. The staff was top notch as well, very nice and helpful! . When we checked out after our stay, we forgot a bag of clothes and the next day they found it and held onto it for me for a few days until I was able to make the almost two hour drive one way back down to grab the bag. Would recommend this hotel to anyone looking for a hotel in the area.

Great location - near lots of food options but the property itself is sort of tucked away, which was nice. The restaurant next door was good. Very clean and bright. Would definitely stay here again.

Cozy hotel. Room was nice and clean, free breakfast was very good and the lady in the kitchen was very friendly and welcoming. The price was best around. Highly recommend.

Very clean and nice. Amazing breakfast!

Clean room, nice staff, good breakfast

Staff was great and the breakfast was top notch!

We only stayed one night, hotel was very clean and the breakfast was great!

Very nice hotel, friendly staff, clean and comfortable room, great breakfast. Also has a great restaurant next door.

Great location, within minutes of I87 and tons of shopping and dining options! Restaurant/bar with live music steps away.. could hear the music in my room but only because I'd turned the AC off. Had an issue with the shower not getting hot. Called the front desk and I was able to use the shower in another room, which I asked to do. Staff was very responsive and friendly and the free breakfast had lots of yummy options!

Comfortable, clean and very good breakfast

Nice restaurant next to this hotel. Park, check-in and walk across the parking lot to get a good dinner.

Great restaurant right across the parking lot, with live music.