Ealing Broadway Great Stay 7-Minute Walk from the Underground

The actual place has so much potential but unfortunately I found bed bugs. I reached out to the property but there was no response given. There are also no iron available so not great if you are staying for work and need clothes to look fresh in the morning Rooms aren't as sound proofed as it makes out. It's right behind Ealing Broadway station so there are trains going until late at night.

bedroom was clean, very spacious , only issues were the grass outside isn’t maintained and someone was playing loud music at 6 am but that was down to other residents

Very good place, very organized and clean. Manager is very kind explaining how to do check in. Clean please and accessible to transport.

Overall stay was okay. Good location a short walk to the tube. Was able to park on street outside, weekend stay but would have required permit if it wasn’t. Bed was comfy and nice bed linen. There were a few issues with maintenance and cleanliness in the property. I was locked in the bathroom twice due to the lock being broken. It wasn’t quite clear in the listing that the bathroom was shared access, so this was a bit of an issue. Said there was a fridge etc in the room which there wasn’t. No hair dryer etc. The wifi did not work and phone signal was poor. The window was broken and wouldn’t close, which meant uncomfortable first nights sleep with the heat and being woken by the tube which was right behind. Ended up leaving late on the night of our last stay as just couldn’t sleep.

Although the room itself was actually quite nice, I have to give an overall poor rating due to the extremely disappointing check-in process. When I made the booking via Expedia through TD, the confirmation email stated that, since this hostel does not have a front desk, a separate email would be sent one day prior to check-in with instructions for online check-in and registration. However, I never received any such email, neither from Expedia nor from the hostel, on the day before check-in or even on the check-in day itself. To make matters worse, the hostel provided no contact information other than a phone number. I tried calling several times, and it was only on the third attempt that someone finally answered. The staff member did not sound very friendly, and although they said they would resend the email, nothing came through. I had to call back again, at which point they told me to send them an email so they could reply from there. The entire ordeal took almost two hours, during which I was wandering the streets without even knowing the hostel’s exact address. At one point, I really thought I would have nowhere to stay for the next couple of days. The experience was so stressful that it still feels traumatic even now. I strongly recommend you not to book this hostel if you are reading this review.