Best Western Premier Nicollet Inn
$98
/ night
Avg. for November
Prices for Best Western Premier Nicollet Inn
Select dates to see prices and availability
$98
/ night
Avg. for November
Monthly average prices
Nightly prices at Best Western Premier Nicollet Inn average $90 in February, the cheapest month, and $131 in July, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $93 |
| February | $90 |
| March | $104 |
| April | $99 |
| May | $102 |
| June | $123 |
| July | $131 |
| August | $114 |
| September | $103 |
| October | $117 |
| November | $98 |
| December | $91 |
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Nov · $98
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Most expensive: July (~$131)
Cheapest: February (~$90)
About this property
Enjoy a ski getaway with an indoor pool, hot tub, and American cuisine at this Burnsville hotel.
Pet Friendly
Restaurant
Swimming pool
Fitness Room/Gym
Business Center
Room Service
Location
14201 Nicollet Ave, Burnsville, MN 55337, USA, Burnsville, Minnesota, United States of America
Room options
Double Accessible-Queen Size Bed
Double Deluxe King Bed
One-Bedroom King Suite
1 King Bed, Executive Room
Suite 2 Queen Beds
1 King Bed, Deluxe Executive Room
Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)
Executive King Room
Room Assigned on Arrival
Junior Suite, 1 Bedroom
Suite, 1 Bedroom (1 King Bed)
1 King Bed, Deluxe Room
Deluxe Room 1 King Bed
Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)(1 King Bed)
Double Executive King Bed
Executive King Room
Room 1 King Bed
2 Queen Beds
1 King Bed, 1-Bedroom Executive Suite
Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)
Executive Queen Room with Two Queen Beds
Executive Suite 1 Bedroom
Double Executive Two Queen Beds
Double Two Queen Beds
King Room
Queen Room with Two Queen Beds and Interior Terrace Pool View
Room 2 Double Beds
Executive Room 2 Queen Beds
Queen Room with Two Queen Beds
Room, 1 King Bed
1 Queen Bed, Mobility Accessible Executive Room, Tub with Grab Bars
Queen Room with Two Queen Beds
Junior Suite, 1 Bedroom (1 King Bed)
1 Queen Bed, Mobility Accessible Room, Bathtub with Grab Bars
2 Queen Beds, Interior Terrace, Pool View
Suite, 1 Bedroom (2 Queen Beds)
One-Bedroom King Junior Suite
Deluxe Room, 1 King Bed (Executive)
Executive Queen Room Withith Tub with Grab Bars Mobility Accessible
Executive Room 1 King Bed
Room, Queen Bed, Accessible
Queen Room Withith Bathtub with Grab Bars Mobility Accessible
2 Queen Beds, 1-Bedroom Suite
Room 1 Queen Bed Accessible (Mobility Tub with Grab Bars)
1 King Bed, 1-Bedroom Suite
Executive Room, 1 Queen Bed, Accessible (Mobility, Tub with Grab Bars)
1 King Bed
Junior Suite 1 Bedroom
Executive Suite, 1 Bedroom (1 King Bed)
1 King Bed, 1-Bedroom Junior Suite
1 King Bed, 1-Bedroom Executive Junior Suite
Room, 2 Queen Beds, Pool View (Interior Terrace)
Executive Two Queen Bed Room
Double Accessible King Size Bed
Executive Room, 1 King Bed
Executive Suite, 1 Bedroom
1 King Bed, 1-Bedroom Mobility Accessible Suite, Roll-In Shower
2 Queen Beds
One-Bedroom Executive King Suite
Quadruple Inner
One-Bedroom King Suite with Roll in Shower Mobility Accessible
1 King Bed, Mobility Accessible Room, Roll-In Shower
Deluxe King Room
Suite, 1 Bedroom
King Room
Run of House
Deluxe Room, 1 King Bed
2 Queen Beds, Executive Room
Double King Bed
Room, 1 Queen Bed, Accessible (Mobility, Tub with Grab Bars)
Suite 1 Bedroom Accessible (Mobility Roll-In Shower)
Suite 1 Bedroom
One-Bedroom Suite
Executive Room 1 Queen Bed Accessible (Mobility Tub with Grab Bars)
Interior 2 Double Beds Terrace Pool View
Executive, Accessible
Double Deluxe Executive
Guest reviews of Best Western Premier Nicollet Inn
7.1
Good
Based on 14 verified reviews
Who stays here?
Business
37%
Couple
13%
Family
37%
Group
5%
Solo
6%
What guests think
AI-generated summary based on recent guest reviews
Across many recent reviews, Best Western Premier Nicollet Inn earns praise for clean, comfortable rooms, generally friendly staff, and a convenient location near interstates, shopping, and dining, making it a practical base for visits around the Twin Cities.
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What guests think
Across many recent reviews, Best Western Premier Nicollet Inn earns praise for clean, comfortable rooms, generally friendly staff, and a convenient location near interstates, shopping, and dining, making it a practical base for visits around the Twin Cities.
Common downsides include intermittent HVAC problems in rooms and common areas, a small or busy pool with a frequently out-of-service or shallow hot tub, and occasional elevator or fire-alarm disruptions. Service is inconsistent, with reports of slow or unfriendly check-in, absent front-desk coverage, billing or reservation errors, and rooms not serviced during multi-night stays. On-site dining gets mixed feedback, and free breakfast is typically not included, with closures, limited hours, or voucher confusion appearing in several stays. Expect a convenient stay with variable maintenance and service reliability.
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AI-generated summary based on recent guest reviews
Facilities
Facilities include an indoor pool, hot tub, and on-site restaurant/bar, but reviews note a small or crowded pool, a hot tub that is often closed or very shallow, recurring AC outages in lobby/restaurant, and shared parking that can be limited or worn.
Related guest reviews
6
Robert
Jul 6, 2025
·
Stayed 8 nights
The lobby and restaurant a/c was not working the 8 days I was there. The heat in my 1st room didn’t work. I was sent to another room that had inadequate an/c and weak heating . I gave up when I went to the desk and commented again and was told “we’re all suffering”. The room was good as was the restaurant.
The lobby and restaurant a/c was not working the 8 days I was there. The heat in my 1st room didn’t work. I was sent to another room that had inadequate an/c and weak heating . I gave up when I went to the desk and commented again and was told “we’re all suffering”. The room was good as was the restaurant.
8
Jill
Mar 4, 2024
·
Stayed 2 nights
Pool area was messy and there were no towels. Restaurant has very limited menu
Pool area was messy and there were no towels. Restaurant has very limited menu
10
Renae
Aug 29, 2024
·
Stayed 1 night
Beds are very comfortable. Pool area is nice, although hot tub is too shallow. Dog friendly and quiet.
Beds are very comfortable. Pool area is nice, although hot tub is too shallow. Dog friendly and quiet.
2
Alyssa
Jul 7, 2025
·
Stayed 2 nights
When first walking into the building I noticed it was extremely warm in the lobby. Had to wait 20+ minutes to check in. Was informed the ac was broken in the lobby. The ac in the rest of the building was fine I get it things happen. Got to our room it was clean seemed nice. We stayed Saturday and Sunday night. The kids wanted to go to the pool and my husband and I were looking forward to sitting in the hot tub only to find out the hot tub was broken. 8am Sunday housekeeping was knocking on the door to come in and clean we told them we didn’t need it. We then left for the day and when we got back housekeeping came in and cleaned up the room and left the curtains open we closed to keep the room cooler. Sunday we were trying to find a place to get some beer after being outside in the heat all day apparently on sundays you can’t buy beer after 6 pm so we thought we would utilize the steak and ale connected to the motel and they had closed way earlier than they were supposed to. Monday morning when cleaning up the room to leave my husband lifted up the bed skirt it was as covered in black stuff my husband said that is a sign of bedbugs.
When first walking into the building I noticed it was extremely warm in the lobby. Had to wait 20+ minutes to check in. Was informed the ac was broken in the lobby. The ac in the rest of the building was fine I get it things happen. Got to our room it was clean seemed nice. We stayed Saturday and Sunday night. The kids wanted to go to the pool and my husband and I were looking forward to sitting in the hot tub only to find out the hot tub was broken. 8am Sunday housekeeping was knocking on the door to come in and clean we told them we didn’t need it. We then left for the day and when we got back housekeeping came in and cleaned up the room and left the curtains open we closed to keep the room cooler. Sunday we were trying to find a place to get some beer after being outside in the heat all day apparently on sundays you can’t buy beer after 6 pm so we thought we would utilize the steak and ale connected to the motel and they had closed way earlier than they were supposed to. Monday morning when cleaning up the room to leave my husband lifted up the bed skirt it was as covered in black stuff my husband said that is a sign of bedbugs.
4
Kari
Jul 12, 2025
·
Stayed 1 night
The hot tub was broken. The pool is pretty small. The TV didn’t work in our room at all. The staff was nice. I wouldn't stay here again.
The hot tub was broken. The pool is pretty small. The TV didn’t work in our room at all. The staff was nice. I wouldn't stay here again.
2
Christine
Jul 9, 2025
·
Stayed 1 night
Super disappointed for the price. Hot tub was out and was precisely why I booked there. No AC on first floor common areas. Felt bad for front desk staff and waiters. Adjoining room where our neighbors were loud. They tried to open our door and then slammed theirs shut. Loud and could hear. Microwave and fridge in bathroom? Curtain was ripped. Friend found glass outside of our door. Other side, baby screamed loudly at 7am and pounding against wall.
Super disappointed for the price. Hot tub was out and was precisely why I booked there. No AC on first floor common areas. Felt bad for front desk staff and waiters. Adjoining room where our neighbors were loud. They tried to open our door and then slammed theirs shut. Loud and could hear. Microwave and fridge in bathroom? Curtain was ripped. Friend found glass outside of our door. Other side, baby screamed loudly at 7am and pounding against wall.
8
Mark
Dec 15, 2024
·
Stayed 1 night
Nice hotel nice rooms. Did have a problem with the parking. It is shared with a restaurant and event center. When we returned from our outing we had to park in the furniture store parking lot which is quite a walk in the rain snow and ice. I feel if your spending that kind of money on a room you should be able to park somewhat close to it.
Nice hotel nice rooms. Did have a problem with the parking. It is shared with a restaurant and event center. When we returned from our outing we had to park in the furniture store parking lot which is quite a walk in the rain snow and ice. I feel if your spending that kind of money on a room you should be able to park somewhat close to it.
10
Christopher
Aug 31, 2024
·
Stayed 4 nights
Stayed here a few times now. Its everything you want in a stay for a reasonable price. No free breakfast but options a 2 min walk away. Great pool, hot tub, rooms. On site restaurant available.
Stayed here a few times now. Its everything you want in a stay for a reasonable price. No free breakfast but options a 2 min walk away. Great pool, hot tub, rooms. On site restaurant available.
6
Janet
Jun 11, 2024
·
Stayed 1 night
No bar or restaurant available. Website needs to be updated.
No bar or restaurant available. Website needs to be updated.
8
Christopher
Jul 7, 2024
·
Stayed 1 night
The parking lot is in terrible condition and no painted lines for parking space
The parking lot is in terrible condition and no painted lines for parking space
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests describe the property and rooms as clean, yet housekeeping is inconsistent on longer stays, with missed service and occasional cleanliness oversights like dusty floors or dirty tubs.
Related guest reviews
6
JANET
Dec 26, 2023
·
Stayed 5 nights
Maid service was pretty much non existent for our 5 day stay
Maid service was pretty much non existent for our 5 day stay
2
SHEILA
Jan 24, 2024
·
Stayed 4 nights
Got to our room and unpacked Used restroom and toilet overflowed and water came into main room. They gave us another room, but didn't bother to help us move our belongings. It was sub-zero outside and our room would not heat up. Front desk gave us a small portable heater, which didn't heat the whole room. Bathtub had constant running drip that couldn't be shut off. The entire fixture was extremely loose from wall. When room was "cleaned" the never cleaned the faucet or the tub, The swimming pool area was freezing. When checking the air vents, only cool air was blowing. Disgusting visit and won't ever stay there again!!! How about some recourse from Hotels.com????
Got to our room and unpacked Used restroom and toilet overflowed and water came into main room. They gave us another room, but didn't bother to help us move our belongings. It was sub-zero outside and our room would not heat up. Front desk gave us a small portable heater, which didn't heat the whole room. Bathtub had constant running drip that couldn't be shut off. The entire fixture was extremely loose from wall. When room was "cleaned" the never cleaned the faucet or the tub, The swimming pool area was freezing. When checking the air vents, only cool air was blowing. Disgusting visit and won't ever stay there again!!! How about some recourse from Hotels.com????
4
Carolyn
Jun 28, 2025
·
Stayed 4 nights
Staying at this property, we were originally told our room would be cleaned and refreshed daily. In our 5 day stay our room was refreshed 1x. On the other days, we were told to call the front desk for towels and on one of the days we received a note under our door saying they weee short staffed. Short staffed or not, our room should have been cleaned more frequently than that. I believe that is unacceptable and not the standard I am used to when staying in a hotel.
Staying at this property, we were originally told our room would be cleaned and refreshed daily. In our 5 day stay our room was refreshed 1x. On the other days, we were told to call the front desk for towels and on one of the days we received a note under our door saying they weee short staffed. Short staffed or not, our room should have been cleaned more frequently than that. I believe that is unacceptable and not the standard I am used to when staying in a hotel.
10
Cyneva
Aug 24, 2024
·
Stayed 1 night
Clean and quiet
Clean and quiet
10
Stacy
Aug 2, 2025
·
Stayed 1 night
Check in was a breeze. Lobby had a really pretty water fall. Clean. Friendly staff. Hotel was quiet even though there were numerous other people. Pool was warm and clean. Hot tub was amazing!! Nice and hot. Clean towels by the pool. Room was updated. Clean comfy beds.
Check in was a breeze. Lobby had a really pretty water fall. Clean. Friendly staff. Hotel was quiet even though there were numerous other people. Pool was warm and clean. Hot tub was amazing!! Nice and hot. Clean towels by the pool. Room was updated. Clean comfy beds.
8
Jill
Feb 24, 2024
·
Stayed 1 night
Beds were confortable and hotel was quiet. Easy parking and location was near entertainment, shopping, and many restaurants. The room clealiness was pretty good but vacuuming, especially on the 2 chairs, could have been better.
Beds were confortable and hotel was quiet. Easy parking and location was near entertainment, shopping, and many restaurants. The room clealiness was pretty good but vacuuming, especially on the 2 chairs, could have been better.
8
Tarra
Jun 2, 2025
·
Stayed 1 night
The online check-in process was easy and convenient. Room was comfortable. Surfaces and bed seemed clean, but the floor definitely needs more attention. There were crumbs and dust visible. Super friendly and helpful front-desk clerk. Easy to get to off the interstate and lots of food options around.
The online check-in process was easy and convenient. Room was comfortable. Surfaces and bed seemed clean, but the floor definitely needs more attention. There were crumbs and dust visible. Super friendly and helpful front-desk clerk. Easy to get to off the interstate and lots of food options around.
6
Katherine
Sep 24, 2024
·
Stayed 4 nights
Maid service on the weekend was minimal.
Maid service on the weekend was minimal.
2
Erin
Apr 14, 2024
·
Stayed 2 nights
Overbooked and couldnt even give us the room we ordered. Pool so full it was unsafe. Child throwing up because he was not being supervised. Room old and outdated with dust everywhere. Shower curtain snagged and full of holes. Bath tub was disgusting. Had breakfast and it was terrible. Not a good property and short staffed as well.
Overbooked and couldnt even give us the room we ordered. Pool so full it was unsafe. Child throwing up because he was not being supervised. Room old and outdated with dust everywhere. Shower curtain snagged and full of holes. Bath tub was disgusting. Had breakfast and it was terrible. Not a good property and short staffed as well.
10
Jerrison
Oct 24, 2025
·
Stayed 1 night
Room was very clean and comfortable. The service desk attendant was nice, polite, and very helpful
Room was very clean and comfortable. The service desk attendant was nice, polite, and very helpful
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AI-generated summary based on recent guest reviews
Rooms
Rooms are generally comfortable, but several mention dated furnishings, appliances placed in the bathroom, HVAC that is hard to control or runs loud, door gaps and hallway noise, and occasional maintenance problems with plumbing, TV, or power.
Related guest reviews
10
Zipporah
Aug 15, 2025
·
Stayed 4 nights
The room was a nice size, clean and comfortable. I enjoyed the hot tub and Steak and Ale. Food was good and portions were great. Mik and waitress who served us breakfast on 08/05/25 and 08/06/26 were awesome. We will definitely return.
The room was a nice size, clean and comfortable. I enjoyed the hot tub and Steak and Ale. Food was good and portions were great. Mik and waitress who served us breakfast on 08/05/25 and 08/06/26 were awesome. We will definitely return.
6
DARLENE
Dec 31, 2024
·
Stayed 3 nights
Hotel was attractive and well kept. Room was 70° and no amount of thermostat adjustment would change that. For me, that is way too hot for sleep. Shower head also needed to be replaced.
Hotel was attractive and well kept. Room was 70° and no amount of thermostat adjustment would change that. For me, that is way too hot for sleep. Shower head also needed to be replaced.
10
Drew
Mar 3, 2024
·
Stayed 2 nights
The hotel is in a great location and was priced pretty good. The only real issue was that the room was very hot and you couldn’t control the thermostat as the building run off a boiler so the rooms didn’t have their own individual comfort settings.
The hotel is in a great location and was priced pretty good. The only real issue was that the room was very hot and you couldn’t control the thermostat as the building run off a boiler so the rooms didn’t have their own individual comfort settings.
10
Jason
Feb 25, 2025
·
Stayed 2 nights
So the hotel ground were nice, lobby was nice, everything was nice until you got to the room. The lock would shock you no matter what unless you managed to cover your hand with something. There were holes in the curtains of which I'll leave some pics. The place to store your food and make your coffee was in the freaking bathroom. Last thing was the size of the room. Bed (King size) barely fit in there, and left about 2 feet to walk around it. Overall not happy for what I paid.
So the hotel ground were nice, lobby was nice, everything was nice until you got to the room. The lock would shock you no matter what unless you managed to cover your hand with something. There were holes in the curtains of which I'll leave some pics. The place to store your food and make your coffee was in the freaking bathroom. Last thing was the size of the room. Bed (King size) barely fit in there, and left about 2 feet to walk around it. Overall not happy for what I paid.
10
Paul
Sep 7, 2025
·
Stayed 3 nights
Positives: Great location-price-fast elevators. Negatives: old furnishings-not enough USB’s-super loud A/C
Positives: Great location-price-fast elevators. Negatives: old furnishings-not enough USB’s-super loud A/C
6
Josh
Aug 12, 2024
·
Stayed 1 night
The location was convenient for getting to other places in the Twin Cities. The hotel as a whole seems outdated with a layer of paint added. Staff were not overly inviting, didn't greet us when we checked in. Hotel layout was odd including having the microwave and mini fridge placed in the bathroom. Had to paid much more for this room I'd hace rated it even lower.
The location was convenient for getting to other places in the Twin Cities. The hotel as a whole seems outdated with a layer of paint added. Staff were not overly inviting, didn't greet us when we checked in. Hotel layout was odd including having the microwave and mini fridge placed in the bathroom. Had to paid much more for this room I'd hace rated it even lower.
6
Michelle
Dec 30, 2024
·
Stayed 2 nights
The microwave and refrigerator in the room was broke. Electricity was out on one side of the room.
The microwave and refrigerator in the room was broke. Electricity was out on one side of the room.
10
Caleen
Aug 13, 2025
·
Stayed 1 night
The only suggestion we have is to put weather stripping around the room door.. we could see daylight all around it and could hear hall noises
The only suggestion we have is to put weather stripping around the room door.. we could see daylight all around it and could hear hall noises
10
Karissa
Sep 7, 2024
·
Stayed 3 nights
Really happy with our recent stay here! The front desk staff were so welcoming and friendly, and everything was very clean. The decor was all modern and nice, you can tell they've put in a big effort to update it! The room was a great size. Will definitely go back!
Really happy with our recent stay here! The front desk staff were so welcoming and friendly, and everything was very clean. The decor was all modern and nice, you can tell they've put in a big effort to update it! The room was a great size. Will definitely go back!
6
Alicia
Jun 30, 2024
·
Stayed 2 nights
AC unit did not work properly in room, there was no cold air the entire stay, even after adjusting the thermostat and leaving the room, the AC unfortunately did not make a difference.
AC unit did not work properly in room, there was no cold air the entire stay, even after adjusting the thermostat and leaving the room, the AC unfortunately did not make a difference.
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AI-generated summary based on recent guest reviews
Service
Staff are often friendly and accommodating, yet service is uneven with reports of slow or unfriendly check-in, absent front-desk coverage, billing/double-charge issues, and reservation or room-assignment mix-ups.
Related guest reviews
2
Josh
Dec 4, 2023
·
Stayed 3 nights
There was no soap in the room Called the front desk and they said they didn't have any and couldn't help. There was no one at the front desk ever. During check in had to wait 30 mins to get someone to come to the front. Waited another 30 mins because they couldn't figure out how to bill my room that was already paid for.
There was no soap in the room Called the front desk and they said they didn't have any and couldn't help. There was no one at the front desk ever. During check in had to wait 30 mins to get someone to come to the front. Waited another 30 mins because they couldn't figure out how to bill my room that was already paid for.
6
Natalie
Aug 11, 2025
·
Stayed 1 night
Nice hotel in a perfect location, but some poor customer service left a very bad taste! While we understand plenty of people are NOT honest & how difficult it would be to distinguish, twisting a person’s words & being accusatory of someone who *is* being honest is extremely disrespectful! It very quickly changed the opinion of our stay, & we could not in good conscience recommend While we have no doubt there are many dishonest people out there, being accused We chose to add the breakfast option to our booking, but nothing was said about it at check in so we later asked for details. We were told it wasn’t included, but I said I would check reservation details on my phone as I was sure we had paid for the breakfast option. She was quickly able to find it then & gave us a little ticket-like “voucher” with our room number on it. However, when we went to the hotel restaurant for breakfast we were told we *each* needed vouchers. Back to the front desk! But while sharing the details & showing the gal what we were given, she the so had to go back to It was disappointing to have had to *ask* for our breakfast voucher in the first place, but to then be accused of “changing my story”
Nice hotel in a perfect location, but some poor customer service left a very bad taste! While we understand plenty of people are NOT honest & how difficult it would be to distinguish, twisting a person’s words & being accusatory of someone who *is* being honest is extremely disrespectful! It very quickly changed the opinion of our stay, & we could not in good conscience recommend While we have no doubt there are many dishonest people out there, being accused We chose to add the breakfast option to our booking, but nothing was said about it at check in so we later asked for details. We were told it wasn’t included, but I said I would check reservation details on my phone as I was sure we had paid for the breakfast option. She was quickly able to find it then & gave us a little ticket-like “voucher” with our room number on it. However, when we went to the hotel restaurant for breakfast we were told we *each* needed vouchers. Back to the front desk! But while sharing the details & showing the gal what we were given, she the so had to go back to It was disappointing to have had to *ask* for our breakfast voucher in the first place, but to then be accused of “changing my story”
6
Stephanie
Oct 24, 2025
·
Stayed 2 nights
Front desk wasn't the most customer-service friendly, especially to people who were out of state. They were not very helpful with information about wifi, breakfast (hours), complimentary drinks, where stuff is within the hotel and in the surrounding area, etc.
Front desk wasn't the most customer-service friendly, especially to people who were out of state. They were not very helpful with information about wifi, breakfast (hours), complimentary drinks, where stuff is within the hotel and in the surrounding area, etc.
10
Stacy
Aug 2, 2025
·
Stayed 1 night
Check in was a breeze. Lobby had a really pretty water fall. Clean. Friendly staff. Hotel was quiet even though there were numerous other people. Pool was warm and clean. Hot tub was amazing!! Nice and hot. Clean towels by the pool. Room was updated. Clean comfy beds.
Check in was a breeze. Lobby had a really pretty water fall. Clean. Friendly staff. Hotel was quiet even though there were numerous other people. Pool was warm and clean. Hot tub was amazing!! Nice and hot. Clean towels by the pool. Room was updated. Clean comfy beds.
4
Natalie
Jul 10, 2024
·
Stayed 2 nights
The air conditioning wasn't working in one of the rooms we had. The front desk staff when we came was not welcoming or friendly. I don't think he smiled once and I tried being extra friendly to him. The biggest issue is that we had reserved a 2 night stay and after the first night, we returned to discover they had given away our rooms, and a stranger was in one of our rooms with all of our belongings. They did apologize and give us two new rooms but they did not go out of their way to rectify the situation or give any compensation.
The air conditioning wasn't working in one of the rooms we had. The front desk staff when we came was not welcoming or friendly. I don't think he smiled once and I tried being extra friendly to him. The biggest issue is that we had reserved a 2 night stay and after the first night, we returned to discover they had given away our rooms, and a stranger was in one of our rooms with all of our belongings. They did apologize and give us two new rooms but they did not go out of their way to rectify the situation or give any compensation.
10
Elizabeth
Jun 19, 2025
·
Stayed 1 night
Great staff
Great staff
10
Denise
Jul 31, 2025
·
Stayed 1 night
This hotel is excellent! We were allowed to check in prior to our arrival. On our way we called to have a crib put in our room. Desk staff was very helpful even though she was the only one working. Kids loved the pool. Rooms were very clean and had everything we needed. Great location near shopping and eating, and easy to find. Great property at a great price!! I’d definitely recommend!!
This hotel is excellent! We were allowed to check in prior to our arrival. On our way we called to have a crib put in our room. Desk staff was very helpful even though she was the only one working. Kids loved the pool. Rooms were very clean and had everything we needed. Great location near shopping and eating, and easy to find. Great property at a great price!! I’d definitely recommend!!
8
Paul
Aug 4, 2024
·
Stayed 1 night
Lanoy on the front desk was excellent in being attentive to what we needed and re-assigning us to a quiet room. We very much appreciated her service
Lanoy on the front desk was excellent in being attentive to what we needed and re-assigning us to a quiet room. We very much appreciated her service
4
Dawn
Dec 1, 2024
·
Stayed 2 nights
Desk staff extremely rude.
Desk staff extremely rude.
10
Jerrison
Oct 24, 2025
·
Stayed 1 night
Room was very clean and comfortable. The service desk attendant was nice, polite, and very helpful
Room was very clean and comfortable. The service desk attendant was nice, polite, and very helpful
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AI-generated summary based on recent guest reviews
Location
Convenient access to I-35 corridors and close to shopping, restaurants, and attractions like Mall of America; many guests felt safe.
Related guest reviews
8
Dean
Oct 16, 2025
·
Stayed 2 nights
easy to get to, lots of parking. staff was friendly at the Hotel.
easy to get to, lots of parking. staff was friendly at the Hotel.
10
Jennifer
Jun 3, 2024
·
Stayed 1 night
Great location off the interstate.
Great location off the interstate.
10
Suanne
May 26, 2024
·
Stayed 1 night
Great location and room. Very comfortable.
Great location and room. Very comfortable.
10
Amber
Oct 17, 2025
·
Stayed 2 nights
Clean and nice and affordable. Easy location.
Clean and nice and affordable. Easy location.
10
Connie
Sep 3, 2024
·
Stayed 3 nights
Close to interstate
Close to interstate
8
Dary
Aug 8, 2025
·
Stayed 2 nights
Great area
Great area
10
James
Mar 4, 2025
·
Stayed 1 night
Quick efficient check in and sincere welcome. Quiet 5th floor room. Easy interstate access and nearby mall and restaurants. Bathroom well stocked with towels and lotions/soaps. I'll stay here again.
Quick efficient check in and sincere welcome. Quiet 5th floor room. Easy interstate access and nearby mall and restaurants. Bathroom well stocked with towels and lotions/soaps. I'll stay here again.
8
Victoria
Aug 22, 2025
·
Stayed 4 nights
It was a very nice stay. Location is perfect; at the hub of Interstate 35E, 35W and 35. Lots of eating and shopping. Nice room on the top floor. The "Continental Breakfast" was so-so. Coffee in the room was MUCH better! Using the bathroom at the pool requires your key to get back in. Had to go to the Main Desk to get back in! No rinse off shower at the pool. Not a big deal. The fresh, warm cookies one evening were a nice surprise! 10% off at Steak & Ale is a plus. Salad bar is terrific, but the filet mignon is questionable.
It was a very nice stay. Location is perfect; at the hub of Interstate 35E, 35W and 35. Lots of eating and shopping. Nice room on the top floor. The "Continental Breakfast" was so-so. Coffee in the room was MUCH better! Using the bathroom at the pool requires your key to get back in. Had to go to the Main Desk to get back in! No rinse off shower at the pool. Not a big deal. The fresh, warm cookies one evening were a nice surprise! 10% off at Steak & Ale is a plus. Salad bar is terrific, but the filet mignon is questionable.
8
Mary
Jan 28, 2025
·
Stayed 4 nights
good location for what I needed
good location for what I needed
10
Christopher
Apr 18, 2024
·
Stayed 1 night
Well kept property Good value Clean Close to Mall of America, Valleyfair by car
Well kept property Good value Clean Close to Mall of America, Valleyfair by car
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AI-generated summary based on recent guest reviews
Dining
The on-site restaurant draws praise when open, but closures, limited hours or menus, and AC issues appear in reviews; free breakfast is generally not included, and some guests experienced voucher or timing confusion.
Related guest reviews
10
Zipporah
Aug 15, 2025
·
Stayed 4 nights
The room was a nice size, clean and comfortable. I enjoyed the hot tub and Steak and Ale. Food was good and portions were great. Mik and waitress who served us breakfast on 08/05/25 and 08/06/26 were awesome. We will definitely return.
The room was a nice size, clean and comfortable. I enjoyed the hot tub and Steak and Ale. Food was good and portions were great. Mik and waitress who served us breakfast on 08/05/25 and 08/06/26 were awesome. We will definitely return.
8
Jeri
Aug 21, 2024
·
Stayed 4 nights
Disappointed that there was no breakfast service.
Disappointed that there was no breakfast service.
8
Jill
Mar 4, 2024
·
Stayed 2 nights
Pool area was messy and there were no towels. Restaurant has very limited menu
Pool area was messy and there were no towels. Restaurant has very limited menu
6
Natalie
Aug 11, 2025
·
Stayed 1 night
Nice hotel in a perfect location, but some poor customer service left a very bad taste! While we understand plenty of people are NOT honest & how difficult it would be to distinguish, twisting a person’s words & being accusatory of someone who *is* being honest is extremely disrespectful! It very quickly changed the opinion of our stay, & we could not in good conscience recommend While we have no doubt there are many dishonest people out there, being accused We chose to add the breakfast option to our booking, but nothing was said about it at check in so we later asked for details. We were told it wasn’t included, but I said I would check reservation details on my phone as I was sure we had paid for the breakfast option. She was quickly able to find it then & gave us a little ticket-like “voucher” with our room number on it. However, when we went to the hotel restaurant for breakfast we were told we *each* needed vouchers. Back to the front desk! But while sharing the details & showing the gal what we were given, she the so had to go back to It was disappointing to have had to *ask* for our breakfast voucher in the first place, but to then be accused of “changing my story”
Nice hotel in a perfect location, but some poor customer service left a very bad taste! While we understand plenty of people are NOT honest & how difficult it would be to distinguish, twisting a person’s words & being accusatory of someone who *is* being honest is extremely disrespectful! It very quickly changed the opinion of our stay, & we could not in good conscience recommend While we have no doubt there are many dishonest people out there, being accused We chose to add the breakfast option to our booking, but nothing was said about it at check in so we later asked for details. We were told it wasn’t included, but I said I would check reservation details on my phone as I was sure we had paid for the breakfast option. She was quickly able to find it then & gave us a little ticket-like “voucher” with our room number on it. However, when we went to the hotel restaurant for breakfast we were told we *each* needed vouchers. Back to the front desk! But while sharing the details & showing the gal what we were given, she the so had to go back to It was disappointing to have had to *ask* for our breakfast voucher in the first place, but to then be accused of “changing my story”
10
Zipporah
Aug 15, 2025
·
Stayed 3 nights
I really enjoyed the Hottub. and Steak and Ale.The food was excellent , nice portions. The waitresses Mik and another young lady that served us breakfast on 08//05/25 and 08/06/25 were absolutely wonderful. The rooms were a nice size and they were clean and cozy. I will definitely stay there again.
I really enjoyed the Hottub. and Steak and Ale.The food was excellent , nice portions. The waitresses Mik and another young lady that served us breakfast on 08//05/25 and 08/06/25 were absolutely wonderful. The rooms were a nice size and they were clean and cozy. I will definitely stay there again.
2
Alyssa
Jul 7, 2025
·
Stayed 2 nights
When first walking into the building I noticed it was extremely warm in the lobby. Had to wait 20+ minutes to check in. Was informed the ac was broken in the lobby. The ac in the rest of the building was fine I get it things happen. Got to our room it was clean seemed nice. We stayed Saturday and Sunday night. The kids wanted to go to the pool and my husband and I were looking forward to sitting in the hot tub only to find out the hot tub was broken. 8am Sunday housekeeping was knocking on the door to come in and clean we told them we didn’t need it. We then left for the day and when we got back housekeeping came in and cleaned up the room and left the curtains open we closed to keep the room cooler. Sunday we were trying to find a place to get some beer after being outside in the heat all day apparently on sundays you can’t buy beer after 6 pm so we thought we would utilize the steak and ale connected to the motel and they had closed way earlier than they were supposed to. Monday morning when cleaning up the room to leave my husband lifted up the bed skirt it was as covered in black stuff my husband said that is a sign of bedbugs.
When first walking into the building I noticed it was extremely warm in the lobby. Had to wait 20+ minutes to check in. Was informed the ac was broken in the lobby. The ac in the rest of the building was fine I get it things happen. Got to our room it was clean seemed nice. We stayed Saturday and Sunday night. The kids wanted to go to the pool and my husband and I were looking forward to sitting in the hot tub only to find out the hot tub was broken. 8am Sunday housekeeping was knocking on the door to come in and clean we told them we didn’t need it. We then left for the day and when we got back housekeeping came in and cleaned up the room and left the curtains open we closed to keep the room cooler. Sunday we were trying to find a place to get some beer after being outside in the heat all day apparently on sundays you can’t buy beer after 6 pm so we thought we would utilize the steak and ale connected to the motel and they had closed way earlier than they were supposed to. Monday morning when cleaning up the room to leave my husband lifted up the bed skirt it was as covered in black stuff my husband said that is a sign of bedbugs.
8
DAVID
Jul 8, 2024
·
Stayed 1 night
It would have been nice to have the restaurant operational
It would have been nice to have the restaurant operational
8
Kelly
Jun 23, 2025
·
Stayed 2 nights
Overall a nice property. Restaurant lost AC during our stay so we ordered pizza instead. Reserved a double queen room and was given a single bed only. They did give us a roll away bed at no cost, but less then ideal.
Overall a nice property. Restaurant lost AC during our stay so we ordered pizza instead. Reserved a double queen room and was given a single bed only. They did give us a roll away bed at no cost, but less then ideal.
10
CHAR
Oct 13, 2025
·
Stayed 1 night
Nice hotel, clean room, great restaurant
Nice hotel, clean room, great restaurant
6
Janet
Jun 11, 2024
·
Stayed 1 night
No bar or restaurant available. Website needs to be updated.
No bar or restaurant available. Website needs to be updated.
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AI-generated summary based on recent guest reviews
No written reviews
Guests have not written any reviews for this property yet.
Property Policies
Check-in
Check-out
Check-in from 16:00
Before 11:00
FAQs about Best Western Premier Nicollet Inn
Is parking available at the hotel?
Yes, the hotel offers free parking for guests. It is on-site and uncovered, and no reservation is required.
Is breakfast offered at the hotel?
Yes, breakfast is available, although specific details about the type and cost are not provided.
Does the hotel allow pets?
Yes, pets are allowed in specific rooms only, with a fee of USD 20 per accommodation, per day. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in is from 4:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request, and guests should contact the property in advance to make arrangements.
What accessibility features does the hotel offer?
The hotel provides several accessibility features, including step-free entrances, wheelchair-accessible facilities in public areas, and accessible rooms. Elevators are available for ease of movement within the property.
Where is the hotel located in relation to local attractions?
The hotel is located in Burnsville, Minnesota, approximately 7.3 miles from the Minnesota Zoo and 9.2 miles from the Mall of America. It is conveniently situated near various attractions and is accessible via local public transport.
Does the hotel have a swimming pool?
Yes, the hotel features a heated indoor pool, which is available for guests to enjoy year-round.
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Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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December 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-31: 116.52766507148743USD
- 2026-11-01: 109.8388706741333USD
- 2026-11-02: 115.05202294349671USD
- 2026-11-03: 103.54923448181152USD
- 2026-11-04: 102.82351248703003USD
- 2026-11-05: 105.58127144737243USD
- 2026-11-06: 114.77382125244141USD
- 2026-11-07: 117.44692090644837USD
- 2026-11-08: 103.54923448181152USD
- 2026-11-09: 103.54923448181152USD
- 2026-11-10: 105.58127144737243USD
- 2026-11-11: 105.58127144737243USD
- 2026-11-12: 109.02848082847595USD
- 2026-11-13: 105.58127144737243USD
- 2026-11-14: 105.58127144737243USD
- 2026-11-15: 103.54923448181152USD
- 2026-11-16: 105.20631992530822USD
- 2026-11-17: 103.54923448181152USD
- 2026-11-18: 109.36715223197938USD
- 2026-11-19: 114.97944561729432USD
- 2026-11-20: NO DATA
- 2026-11-21: 121.53519297599793USD
- 2026-11-22: 104.31124513969421USD
- 2026-11-23: 103.54923448181152USD
- 2026-11-24: 111.0847073879242USD
- 2026-11-25: 102.98074911956788USD
- 2026-11-26: 103.54923448181152USD
- 2026-11-27: 104.31124513969421USD
- 2026-11-28: 103.54923448181152USD
- 2026-11-29: 103.54923448181152USD
- 2026-11-30: 90.05069771766662USD
- 2026-12-01: 87.81304493179321USD
- 2026-12-02: 101.069668667984USD
- 2026-12-03: 101.95263583984375USD
- 2026-12-04: 99.79965090484619USD
- 2026-12-05: 99.03762315788269USD
- 2026-12-06: 88.10332860298156USD
- 2026-12-07: 89.71202631416321USD
- 2026-12-08: 90.89738477096557USD
- 2026-12-09: 93.72772105751038USD
- 2026-12-10: 88.62343477745056USD
- 2026-12-11: 87.81304493179321USD
- 2026-12-12: 94.57440811080933USD
- 2026-12-13: 86.24063588371277USD
- 2026-12-14: 88.28476337394714USD
- 2026-12-15: 88.28476337394714USD
- 2026-12-16: 87.81304493179321USD
- 2026-12-17: 84.82546346817017USD
- 2026-12-18: 89.64000438308716USD
- 2026-12-19: 99.79965090484619USD
- 2026-12-20: 86.70026380119323USD
- 2026-12-21: 88.28476337394714USD
- 2026-12-22: 93.72772105751038USD
- 2026-12-23: 88.42990948181152USD
- 2026-12-24: 83.79735018844605USD
- 2026-12-25: 87.81304493179321USD
- 2026-12-26: 88.6113442527771USD
- 2026-12-27: 85.58748267059326USD
- 2026-12-28: 87.81304493179321USD
- 2026-12-29: 96.34034245452881USD
- 2026-12-30: 86.15160177268982USD
- 2026-12-31: 93.13920729255676USD
Popular amenities
Pet Friendly
Restaurant
Swimming pool
Fitness Room/Gym
Business Center
Room Service
Services
Business Center
Concierge
Tour Desk
Elevator / Lift
24-Hour Reception
Dry Cleaning
Multilingual Staff
Safe-Deposit Box
ATM / Cash Machine
Porters
Meeting Rooms
Laundry service
Photocopier
Ticket Service
Executive Floor
Luggage Storage
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
General
Room Service
Restaurant
Pet Friendly
Bar / Lounge
Air Conditioned
Sauna
Refrigerator
Microwave
Hair Dryer
Jacuzzi
Picnic Area/Tables
Vending Machines
Activities
Fitness Room/Gym
Swimming pool
Pool Indoor
Games Available
Internet
WiFi