The J Hyde Park Hotel

Hotel idéalement placé pour visiter Londres. Super rapport qualité prix. Chambre propre et parfaitement agencée. Accueil particulièrement gentil et serviable. On conseille !

Dans l’ensemble : service et réception mauvaise. Nous avions un carreau cassé (voir photo) dans notre chambre et il n’était pas possible d’ouvrir la fenêtre. Quand nous l’avons fait remarquer au réceptionniste il nous a rétorqué : “Et vous en pensez quoi ?” Comme s’il attendait que nous trouvions la solution. À part ça, l’insonorisation est mauvaise : on entend tout ce qu’il se passe dans les couloirs et chambres voisines, la porte laissait passer la lumière du couloir allumée toute la nuit, et les joins de la douche étaient moisis (moisissure orange). Il n’y avait personne à la réception (pourtant ouverte) lors du check-out et donc nous n’avons pas pu valider le rabais dont nous avions discuter avec le réceptionniste. Même pour le prix nous ne pouvons pas recommander cet établissement de par son manque de propreté, de sérieux et de considération pour sa clientèle.

Staff were nice, affordable, very good location near shops, room was smaller than expected but still good

Good location but regular service

Dirty side tables and glasses with fingerprints and lipstick on them. Worse than that, though, was that the promise of 24-hour front desk service was false. At check-in, we were told that the front desk would not be staffed after 22:00, but that if we needed anything, we could use the front doorbell, and someone would answer right away. On the final night of our stay, we came back from dinner around 23:00. We used our keycards to access the front hall with no trouble. After climbing the multiple flights of steep stairs to our room, we could not access our room. The door that leads to it is used to access 2 rooms. We could not turn the handle, and our keycards did not work. We knocked, but our neighbours would not open the door. We sent messages to as many places as we could, and got no answers. Finally, we found a nearby Chapter Hotel where there was someone at reception. We explained the situation and he said he would use his master key to let us in. We finally got into our room about an hour after we first tried. At check-out the day after, the man at reception tried to insist that there is 24-hour coverage. We told him that this is false. Either he did not understand what we said, or he didn’t care. Possibly both. We will never return to this hotel and we would never recommend it to anyone.