Four Points by Sheraton Detroit Novi

I was charged twice for the insurance first time he told me I was declined. Second time I told him it was approved as it was the first time. He didn't do anything about it. Said I would get the money back but thag wasn't the point. Not very helpful.

I didn’t see it listed, but it was an open atrium with pool and bar. The atmosphere was so loud in there and the room open to that and you can hear noise all night through the door. Room surfaces were not cleaned from last visit. There were cup ring stains on desk and table next to bed. Too loud and dirty overall.

Staff was accommodating Clean rooms

Pretty good stay

The general manager was very rude when asked for a refund due to pool being closed WITHOUT notice. He was not only rude to me but was rude to the Expedia representative when notified about the problem!