波士頓布倫特里美洲長住套房飯店

Room not ready @3pm check-in, elevator broken, hallways dirty

Not much to like with so limited amenities. No ice or ice maker. I had to go to front desk to request a coffee pot then had to go back to ask for coffee cup. Definitely would not recommend and two workers sitting in the employee break room were rude when I inquired about the whereabouts of the front desk staff. They had the door opened and then just closed it while I was standing there because they did not "work at front desk"

There were no utensils pots plates in the kitchen but besides that the room was pretty nice and hotel was very quiet

The staff was great. They were friendly and welcoming. However, the hotel was probably fantastic when it was first built. The hallway floors were filthy. Inside the room, there were areas where paint was needed, the refrigerator and stove top had multiple rust spots. There were no dishes, pots, pans, etc. I could have requested them from the front desk, but I shouldn't have to. I've stayed at several Extnded Stays and have had an excellent experience but not this time.

Property requires serious renovations. The corridor on the third floor was not clean and there was construction work on the other half of the floor.

The woman that checked us in was cold and offered no details about the stay that a check-in entails. There was construction on our floor which included appliances in the hallway (refrigerators), plastic covering and tape down the entire hallway and the smell of paint (but not as strong as the weed). The room was dirty (hair in the shower) and the beds were so cheap they moved when you sat down. I am shocked they would book rooms on a floor so deep in renovations. The only pleasant part of the stay was the lovely woman working the front desk in the morning. She was kind, helpful and very much appreciated after the stay we had.

My stay was comfortable. However there were no plates or utensils in the room. And their idea of breakfast was negligible.

Was not told about hotel remodel. Room was not as reserved. Hammering banging smell. False fire alarm in middle of night. Disorganized staff. Sleep constantly interrupted. Keys that were de programmed twice. Had to request ironing board four times. Had to use stairs because elevator being used by construction workers. My wife complained and Mike at the counter was very condescending. When I, a guy complained, different story. All genders should be treated equally. I don't usually give bad reviews being that I work in customer service. They should be ashamed to actually take my money.

Hallway carpets very dirty, several times side doors that were supposed to be secured entrance were propped open, would not accept cash

Be aware that the kitchen is unstocked, you need to ask the front desk and take tge items to your room yourself. Which just becomes awkward.

The room was not clean. Cabinets were dirty. Refrigerator had a half drunk water. The bath tub was dirty.

This hotel is just very dirty, especially the floor in the hallway, elevator, and room

The inside of this hotel is awful, the floor in the lobby and hallway is dirty. The floor in the hotel room is sticky

Absolute waste of money. I could not be more disappointed or disgusted by the appearance of a hotel, especially for the cost per night. The rooms and common areas were filthy. Drains were packed with hair, before we ever showered, that bubbled up as the water turned on. The refrigerator smelled like urine. The heating unit sounded like a jet engine. The said that breakfast was included however “breakfast” consisted of muffins and nutrition bars. There was instant oatmeal but no hot water and spoons accessible. Hallways and elevator were little with trash. The entire facility had a pungent smell. I would like to reach out to my credit card and determine if payment can be challenged due to the absolute filth of the facility.

The staff was great. They were friendly and welcoming. However, the hotel was probably fantastic when it was first built. The hallway floors were filthy. Inside the room, there were areas where paint was needed, the refrigerator and stove top had multiple rust spots. There were no dishes, pots, pans, etc. I could have requested them from the front desk, but I shouldn't have to. I've stayed at several Extnded Stays and have had an excellent experience but not this time.

Horrible smells on elevator & worse on 3rd floor - cat urine smell- ended up leaving couldn’t stay

Thursday OCT 9th, 5:15pm-ish.... This place wins the prize for the worst hotel/hospitalty experience I've had in 25 years using Hotels.com. Yes, I know this isn't a high end hotel, but I'm not super picky. 1) The place was filthy. It looked like the hallways hadn't been vaccumed in month. 2) The room: shower didnt work, TV didnt work. I called down to the front desk and the evening manager told me to fix it myself or change rooms. 3) The Staff: When I went down there I was greeted with a night clerk who was on the phone. With no eye contact nor greeting she extended her free hand and snapped her fingers demanding my room key. She was super rude in her tone, telling me she was very busy. 20 minutes later, I saw her in the parking lot in front of my car smoking a cigarette. I can say however, the morning manager was very nice and professional. This place has a long, long way to go to even reach the courtesy level you'de expect at an adult motel by the hour. My advice is STAY FAR AWAY from this dump.

The room was infested with cockroaches.

Very dirty.

The room was disgusting…Smelled and everything was old and gross..Horrible place ,

The TV wasn’t working, there was not a trash can nor plastic bag in the bathroom and the phone was disconnected. On the Thursday night the chain of the shade broke in my hands. I could not sleep because there was a big and bright light in the parking lot. I informed the front desk about the shade and requested cleaning (on my 4th night). I came back to the very same situation. When I asked the person at the desk (the sabe I had spoken to in the morning and who had written down in what looked to be an official file) she goes: “oh, the maintenance guys left for the weekend… and, as for the cleaning, we only do it once a week”. Needless to say, the stay was ruined right and then. No options were offered. I had no privacy nor darkness to sleep at night. I hope this was an isolated incident as extended stay America has a great vidinhas model. I have requested a refund.

The first room i checked into had a broken tv so they moved me into another room with a hirrible veiw and did nothing to compinsate me on the prices or the deposit

Pretty basic place w lots of background noise. V cheap linens . No wifi Broken blinds

The area outside the hotel seemed "seedy" and was a little scary getting there at night. The beds were not all that comfortable. But the geographical location was perfect for us and where we'd be visiting while in the area. Great highway access, but still a remarkably quiet room.

Thursday OCT 9th, 5:15pm-ish.... This place wins the prize for the worst hotel/hospitalty experience I've had in 25 years using Hotels.com. Yes, I know this isn't a high end hotel, but I'm not super picky. 1) The place was filthy. It looked like the hallways hadn't been vaccumed in month. 2) The room: shower didnt work, TV didnt work. I called down to the front desk and the evening manager told me to fix it myself or change rooms. 3) The Staff: When I went down there I was greeted with a night clerk who was on the phone. With no eye contact nor greeting she extended her free hand and snapped her fingers demanding my room key. She was super rude in her tone, telling me she was very busy. 20 minutes later, I saw her in the parking lot in front of my car smoking a cigarette. I can say however, the morning manager was very nice and professional. This place has a long, long way to go to even reach the courtesy level you'de expect at an adult motel by the hour. My advice is STAY FAR AWAY from this dump.

The only issue I had the toilet kept clogging for no reason

The room i stayed in did nothave a shower curtain, one bath towel and the toilet would not flush. Told the front desk thenext morning

Staff was very welcoming and supportive. The room was okay aside from the visitors in the room that decided to put their tv very loud after 3:00 am

Arrived at 2:30 and was told I couldn’t get into the room until 3 pm check in time. Even though the room was ready. It’s “protocol.” I came back at 3 and had to wait 10 minutes while the manager sorted out other issues in the property. Room tent card advertises a variety of kitchen ware, but not even a fork was available to eat my order-in meal. Bathroom sink drains extremely slowly and there was a puddle on the floor from leaking drain.

I chose this hotel because I had great experiences in the past. Reception was swift, but not private. She announced my room number when she gave me my key. Windows in room were open and easily accessible to anyone outside; hair was found in the bathtub (I always clean any room I stay in because it is never really clean); paint in shower appeared to be melting and falling off the wall. My room smelled like smoke, so I sprayed lavender and it went away. The tv didn't work. When I asked reception, she told me that I needed to fix it or wait until the morning. To add insult to injury, the people in the next room were playing their tv really loud and their kids kept screaming and fighting. Needless to say, this will be the last time I choose this hotel.

I had a reservation. When i tried to check in they told me no rooms available because orbitz overbooks. What nonsense. I had to scramble at 9pm and found another place for double the price. And it did look dirty. The carpet on the first floor was dirty. One front desk person was empathetic. The other didnt care. 2 more people came in w reservations after me and were also turned away. I didnt get a chance yet but I will be calling their corporate office to relay the experience

Friendly staff

I checked in at 1am. The room unacceptably smelled of heavy fragranced cleaning products, giving me a terrible headache. I should have just gone back to the front desk and ask for another room. But It was late and I was tired. The next morning I decided to check out and go to a different hotel. I prepaid for 3 nights. They refunded the next two nights, but the manger said the computer could not refund my unsatisfactory first night, then and there. The manager said she would refund that first night if I called later that week. I tried to reach the manager several times, to help me refund that first night. But she was never available to help me and did not return my voicemails or emails.

No customer service. Staff on personal phone call and made us wait 20 mins before helping us check in.

No one reached out letting me know they were overbooked and I no longer had a room

The gentleman at the front desk was so informative, friendly and helped us get the best rate possible. He was amazing! The room was extremely clean and supplied adequately for our one night stay(our flight that day had been cancelled). I will easily recommend this accommodation to everyone. They’ve done a nice job to upgrade and should be recognized for their efforts. We’re from Colorado and our experience here saved us so much stress!

Arrived at the property to find a fellow customer upset at the counter with no employee present. The other guest informed us they did not have rooms. Waited several minutes for an employee to come over, she did not look at me (she was on the phone with Expedia, I believe). She asked my last name and said I didn't have a room. She walked away (still on the phone) and offered no apology or assistance. The other guest informed me they were under construction. Another guest came in needing assistance and she even had to knock on doors for someone to come help her. The floors were dirty in the lobby. We left to try to find another room and ended up driving for 2 hours and to another state before we found accommodations and more than double the price and didn't check in until almost 2 am. It was an absolute terrible experience.

Thursday OCT 9th, 5:15pm-ish.... This place wins the prize for the worst hotel/hospitalty experience I've had in 25 years using Hotels.com. Yes, I know this isn't a high end hotel, but I'm not super picky. 1) The place was filthy. It looked like the hallways hadn't been vaccumed in month. 2) The room: shower didnt work, TV didnt work. I called down to the front desk and the evening manager told me to fix it myself or change rooms. 3) The Staff: When I went down there I was greeted with a night clerk who was on the phone. With no eye contact nor greeting she extended her free hand and snapped her fingers demanding my room key. She was super rude in her tone, telling me she was very busy. 20 minutes later, I saw her in the parking lot in front of my car smoking a cigarette. I can say however, the morning manager was very nice and professional. This place has a long, long way to go to even reach the courtesy level you'de expect at an adult motel by the hour. My advice is STAY FAR AWAY from this dump.

Place is very clean and the staff is so polite, welcoming, and helpful. Definitely wil go back

Arrived for my reservation and was quite rudely told they had no rooms available and to leave. Gave me a list of surrounding properties, none of which has any available rooms. I will never book this hotel again!

Comfortable room, great location for what I needed. Would stay there again if need accommodation in Braintree area

Very good area.

Our room was clean and comfortable, the staff was friendly. The parking lot seemed safe and secure and the location was convenient for our local trips. We would stay here again if we return to the area.

Just as we checked in, four police officers appeared and a man in handcuffs was taken out of the property. I guess you can say that police presence was positive, but when a place has a dedicated parking spot for police by the front door, that's a clue that there are problems. The place was shabby and needs some love. Some white dust in our room, possibly construction dust. Had to slam the door for it to close properly. People in room next door were playing loud music at 8 a.m., and then what sounded like a loud video game. I can't recommend it at all. The only good thing was that when I came down for breakfast, although both coffee urns were empty, the staff person immediately said she'd make more, and did.

The area outside the hotel seemed "seedy" and was a little scary getting there at night. The beds were not all that comfortable. But the geographical location was perfect for us and where we'd be visiting while in the area. Great highway access, but still a remarkably quiet room.

Basic but everything you need. The room was a little tired but clean. The beds were comfortable and having a kitchenette was very useful. We were on the third floor, which was quiet. Brilliant having a laundry facility, meant we were able to clean our clothes from the two weeks we'd had on the road prior. The hotel was very easy to get too.

Do not stay here. The desk lady tried to make it better. Our confirmation was wrong when we called about it prior to our arrival. She sent us to a room that had someone living in it. We went back and got a new room and it was "cleaned" but old and bare. The refrigerator was rusty and we were afraid to open it. We wouldn\'t have used any of the appliances. When we arrived at night there were people standing outside that probably should not have been there. It was overpriced for the experience. Convenient to the bus stop to catch the train.

Was up for a funeral. Checked in only to use the bathroom after a 6 hr long car ride. Building and elevator were dirty. Left to head to the wake 10 minutes after checking in. Saw the room long enough to use facilities and leave. At 11pm returned hoping to go to bed before a 6 hr drive. home. The parking lot was filled woth homeless people and before I could get out of my car 4 police cars zoomed into the parking lot. I didn’t even stay the night. I didn’t feel safe as a female traveling by herself to stay there. Had to stay at another hotel in the area. $120 plus $200 incidental charge to be returned a week after staying????? Not worth it!

It’s a safe and quiet hotel. The bus stop is very close and connects to the main subways lines. The facilities seem a bit dated.

I like the area where it's located.

The staff were all very pleasant. The hotel could use some updating. Their "FREE BREAKFAST" is deceiving. They call it grab and go (to your room) It is breakfast bars - prepacked mini muffins - instant oatmeal and no regular creamer. Then you have to bring it to your room as there is nowhere to sit. We stayed here a few years back and it was a full breakfast. Extended Stay needs to update their website calling it a free breakfast and call it what it is. I know everything has gone up in price but over $200 a night is pricey.

Not as I expected, breakfast buffet & coffe bar was literally a carafe of plain coffee (not even flavored creams) & a few baskets of assorted granola bars🙄it was more of a in the go snack bar & the rooms were basic, nothing to brag about at all--but the property was safe & clean

Besides the smell of pot in the hotel what surprised me the most, it was how they say they serve breakfast, when all they have was packaged muffins and a packet of oatmeal and a snack bar. If you’re looking to have breakfast at the hotel to save some money, this one is definitely not for you. They have very thin comforter as well, so come prepared.

Horrible breafast includ Coffee really?

Breakfast in the am is granola bars and muffins. Beds are okay. Skimpy on the blankets. Kitchen area was too beat up and burnt stove and counter areas. Place was quiet. People who work there were great.

Breakfast was not breakfast. It was coffee and packaged muffins. Cleaning and cooking of fresh fish Fire alarm went off and no roster of guests No ice machines If you want fresh towels, you have to bring your used ones to desk

My stay was comfortable. However there were no plates or utensils in the room. And their idea of breakfast was negligible.

That place is not clean, and there's nothing inside the room—not even a coffee maker. They said they provide breakfast, but there isn't even a cup of coffee.

They said they had free breakfast and it was just coffee with nothing else. False advertising

This hotel is adequate. Expect the bare minimum, a room. They say there is breakfast however all they have are prepackaged muffins and cereal bars. Most mornings there is coffee but once the first pot is empty that’s it. The rooms are NEVER cleaned. If you need anything like towels or toilet paper you have to go to the desk, ask for it and hope they have it ( they don’t always have towels). The only good thing is the staff does there very best with little to no resources.