Name: The Westin Chicago North Shore
Address: 601 North Milwaukee Avenue, Wheeling, Illinois, United States of America, Wheeling, Illinois, US
Price range: $162–$531 per night
Rating: 8.48

What guests think

At The Westin Chicago North Shore, travellers consistently praise the friendly, professional staff, comfortable beds, and convenient suburban location with nearby dining, while noting dated areas, occasional cleanliness lapses, and variable pool/parking experiences across stays.

Many reviews highlight spacious rooms, strong event facilities, and an on-site Italian restaurant guests enjoy. However, noise from other guests or mechanical systems appears in some rooms, and a few reports cite maintenance issues. A practical choice for a suburban stay with useful on-site amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Event and conference spaces and the on-site restaurant/bar are praised, and some guests liked the large pool and gym. Downsides include occasional dirty or cloudy pool water, the removed hot tub, far or paid parking with limited access, a slow elevator, and the lounge closed on weekends.

Related guest reviews

4

Kelvin

Sep 29, 2024

·

Stayed 1 night

I stayed here a few years ago and it was great. This most recent time though was disappointing. The staff seemed off. Not welcoming and when my acquaintance asked if there was a sauna or steam room, the woman that evening answered him walking away. The rooms are dated and need to be refreshed. The drain in the shower broke so the water didn’t drain. They also removed the hot tub so that was very disappointing. Area around the hotel is nice. I wouldn’t stay here again.

6

Lisa

Oct 22, 2023

·

Stayed 2 nights

Nice hotel but parking is too far

10

Mary

Sep 4, 2023

·

Stayed 2 nights

This was a very comfortable and clean hotel on a great location with many dining options in walkable distance. I also loved that the pool was large enough to swim laps in as well.

10

Julie

Aug 25, 2025

·

Stayed 2 nights

The staff was above and beyond professional and friendly. The restaurant was exceptional. I enjoyed a wonderful meal at the bar. I thought I lost a ring and they responded immediately to look for it and called me back even when they did not find it. Instead of saying we will call you if we find it. I later found it in my suitcase.

10

Shaemia

Feb 12, 2024

·

Stayed 1 night

Nice staycation and conference. The workshop facilities, the ballroom gala, the banquet servers were all on point and professional. I hope the conference is there next year & the service gets even better.

10

Amber

Jul 29, 2024

·

Stayed 1 night

I loved it but The elevator was a bit slow. Parking lot was far. It was a hike if you had to go back and forth to the car. Good price for the stay.

10

Maurice Jeffrey

Dec 3, 2023

·

Stayed 1 night

clean pool, nice gym

8

Sara

Sep 19, 2025

·

Stayed 1 night

Great location! Great staff! Not a warm inviting lobby. Clean but certainly not luxurious. Expensive parking.

6

Christene

Apr 28, 2025

·

Stayed 1 night

The pool was dirty and the water was very cloudy. We tried taking a bath, but couldn't work the drain so we called the front desk and asked for someone to come up and take a look. No one ever came.

6

Bonnie

Aug 19, 2025

·

Stayed 3 nights

Aging- worn wallpaper and carpets (13 floor) Disgusting pool water.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and common areas clean, but feedback is mixed due to reports of dirty tubs, mold, stained or hairy linens, lingering odors, and hallway or carpet cleanliness issues.

Related guest reviews

8

Jesus

Jul 24, 2025

·

Stayed 1 night

I had to wait 30 minutes for check in because I had booked using Expedia and I guess it hadn’t went through yet.. when I entered the room I saw there was trash left in the garbage bin. When i was checking the sheets with a flashlight as I held them up I saw stains on it.

10

Chang

Nov 26, 2024

·

Stayed 1 night

Room was very clean and staffs are friendly and kind.

6

Julianne

May 25, 2025

·

Stayed 1 night

Dirty bathtub. Walls not clean, moldy

2

Xavier

Jul 25, 2025

·

Stayed 2 nights

Room was dirty. Bathroom tub was dirty. Believe it was a drain problem. Hotel was very noisy you had to park in the back of hotel very dark.

8

Amel

Sep 2, 2024

·

Stayed 1 night

Nice and clean

4

Andrius

Apr 8, 2024

·

Stayed 3 nights

Rooms smell like cigarettes , service not good.

8

Christian

Oct 18, 2024

·

Stayed 1 night

Sheets weren't completely clean

10

Alejandra

May 20, 2024

·

Stayed 1 night

Property smelled great. Bedroom was super clean & we had what we needed. Staff was super friendly and helpful.

10

Ronald

May 7, 2023

·

Stayed 1 night

Great check in experience. Conveniently located hotel. Room needs a minor refresh. But it was definitely very well cleaned, as were common areas of hotel.

8

David

Sep 1, 2025

·

Stayed 1 night

Room was clean but hallway on 7th floor definitely needs carpet cleaning.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with very comfortable beds and some updated bathrooms and views on higher floors. Several reviews note dated decor or worn furniture, plus occasional noise from dogs, mechanical systems, or squeaky beds.

Related guest reviews

10

Tressa

Oct 14, 2023

·

Stayed 1 night

The property is clean and modern. The check in and out process was simple and quick. The beds are like clouds.!!

10

Rae Anne

Jul 20, 2025

·

Stayed 3 nights

We had a wonderful stay! Our room with two queens was so nice, and the bathroom was huge with a terrific glassed-in shower that felt like something at a spa. There was a nice sitting area with chairs and a loveseat. We were able to log into our own Amazon Prime account for movie viewing on the television, which was very convenient. We had a very nice view on the 12th floor. The beds/linens/towels/pillows/comforters were so nice. We enjoyed eating at Saranello's downstairs, just a short walk from our room. We'll be back!

8

Patricia

Oct 7, 2024

·

Stayed 1 night

Excellent service on checking in and accommodating our request for joining rooms. The rooms are indeed spacious but our only gripe is that the property feels quite dated and the rooms feel tired. The property can definitely benefit from an update with a fresh look.

10

Ander

Dec 12, 2024

·

Stayed 1 night

The room was roomy and warm and the bed was very comfy.

8

Michelle

Jan 19, 2025

·

Stayed 2 nights

The Westin staff provided friendly service. Unfortunately, my room was too close to the outdoor HVAC system that the noise kept me awake when I really needed sleep.

4

Lyubov

Dec 10, 2024

·

Stayed 3 nights

The beds are very uncomfortable ! The mattresses are soft and old style with springs. The body wash container was empty. No iron in the room. And really awful breakfast. Sorry, the building is very nice and pretty inside. But that is pretty much it. Would not recommend and would never stay there again.

6

Patrick

Aug 31, 2025

·

Stayed 2 nights

Dog barking ruined sleep on Friday (after 11pm)

4

Brittanie

Jun 15, 2024

·

Stayed 1 night

The chair in our room was peeling really bad. My friend sat in it and when she got up there were black pieces all over her legs. The table top had spots on it. The dress was broken and hard to move the drawers in and out. This room wasn’t cheap but the furniture in it was definitely old and needs to be replaced. Not worth the price I paid and I am highly disappointed because I’ve stayed here before and never dealt with this.

10

Anne

Jul 17, 2025

·

Stayed 1 night

Our stay was great from start to finish. The kids loved the pool and we all slept well in the cozy beds! Check in and checkout was a breeze even with a busy weekend of weddings and a big lacrosse tournament! Would definitely stay here again!

4

Alex

Jul 13, 2023

·

Stayed 1 night

The “club floor” room we got (floors 15, 16) had constant elevator motor noise that kept us up all night. :(

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, professional, and accommodating, with smooth check-ins and staff who resolve issues promptly. A few guests reported lapses such as slow or inattentive check-in, intrusive housekeeping, and curt handling of noise concerns.

Related guest reviews

8

Jesus

Jul 24, 2025

·

Stayed 1 night

I had to wait 30 minutes for check in because I had booked using Expedia and I guess it hadn’t went through yet.. when I entered the room I saw there was trash left in the garbage bin. When i was checking the sheets with a flashlight as I held them up I saw stains on it.

10

Jeremy

Jul 23, 2023

·

Stayed 1 night

The gentleman at the front desk was extremely friendly. He allowed me to check-in early, by three hours, and he gave me a room with a beautiful view. Great service and room!

10

Julie

Aug 25, 2025

·

Stayed 2 nights

The staff was above and beyond professional and friendly. The restaurant was exceptional. I enjoyed a wonderful meal at the bar. I thought I lost a ring and they responded immediately to look for it and called me back even when they did not find it. Instead of saying we will call you if we find it. I later found it in my suitcase.

8

Deborah

Nov 12, 2023

·

Stayed 4 nights

Was in town for a wedding. There was some issues with the room. Went downstairs and spoke to a young gentleman named nick. He was on it to switch my room and listen to what was wrong with room and was quite accommodating. Staff was pleasant and very helpful.

10

Clifton

Jul 15, 2024

·

Stayed 1 night

Easy check in, check out. Very nice staff.

10

Ellen

Aug 24, 2025

·

Stayed 1 night

AAAAA+ staff

10

Jessica

Jun 30, 2025

·

Stayed 3 nights

Great customer service from the moment I arrived. I was treated more like family instead of a guest. Would recommend this location.

10

Debbie

Jun 10, 2025

·

Stayed 1 night

The beds are amazing. Disappointed at check-in. My self and another guest just stood there while the 2 co-workers had a conversation. Clearly seeing us standing there. Unwilling to even acknowledge as with a simple, we will be right with you.

2

Leah

Oct 21, 2023

·

Stayed 2 nights

On the day of checkout housekeeping walked into our room at 9 AM without knocking!!! We were awakened by someone literally walking into our room. They quickly left and I ran out after the person and asked why the heck they just walked in. She said she thought we had checked out! I said first of all it’s 9 am!! Checkout is noon! Second of all you knock first and identify yourself to me!!! And lastly she could have checked with the front desk to see if we checked out. I told all of this to the manager and all he did was give me $10 coupon to the hotel store for snacks!! I’m very very upset how this was handled. I thought the hotel was beautiful and clean and smelled good but this situation should have been handled much better. I would have been happy with a free night or two in the future for this huge inconvenience. It was terrifying having someone walk in your room while you are dead asleep!! None of this is okay! I would like to stay there again but not if the hotel isn’t willing to comp me for a future stay. We were awakened 3 hours before checkout. We were exhausted and had to travel home that day. My ratings will remain how they are unless they rectify this.

10

Ashley

Jul 25, 2025

·

Stayed 2 nights

We were scrambling for a place to stay after our original place canceled on us. Got here and the staff was amazingly sweet the did everything they could to help us.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Suburban location is convenient and safe, with many dining and shopping options within walking or short driving distance; some highlight nearby paths and easy driving. It serves as a base roughly 30 minutes from attractions and the airport.

Related guest reviews

10

Pollyanna

Aug 5, 2024

·

Stayed 1 night

Clean, comfortable and close to shopping and restaurants.

10

travis

Aug 8, 2023

·

Stayed 1 night

Great location, clean rooms and a good staff. Would definitely stay here again. Close to several dining options and bars.

10

Salim

Sep 13, 2024

·

Stayed 1 night

Great hotel with free parking not to far from downtown

8

Gary

Nov 5, 2024

·

Stayed 3 nights

Perfect location for what I needed

10

SM

May 25, 2023

·

Stayed 1 night

Just needed a place to stay for my lay over. My only complaint is thay it was further from the airport than expected

8

Tara

Feb 15, 2024

·

Stayed 4 nights

Safe, clean area. Spacious meeting rooms. Professional, helpful, friendly staff. 30 minutes to many attractions and airport.

10

Shelley

Feb 24, 2023

·

Stayed 2 nights

Easy dining options close, also Starbucks, nails, massage, grocery. Hotel was comfortable, clean, staff was friendly. Stay was very enjoyable. Pool and workout room were great.

8

Ethel

Jan 31, 2024

·

Stayed 1 night

It was close to a lot of food options

10

Stacy

Oct 23, 2024

·

Stayed 2 nights

Perfect location in the NW Chicago suburbs and has a beautiful walking / biking paths through the nearby woods.

8

Sara

Sep 19, 2025

·

Stayed 1 night

Great location! Great staff! Not a warm inviting lobby. Clean but certainly not luxurious. Expensive parking.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

The on-site Italian restaurant and bar receive strong praise, with several guests enjoying meals and recommending it. Some negatives include inconsistent breakfast quality, a dirty utensil wrap incident, and occasional room service or menu confusion.

Related guest reviews

10

Allen

Oct 8, 2023

·

Stayed 2 nights

We had a great stay, the location is amazingly convenient, and the staff are great. The restaurant in the hotel is highly recommended. I was a little disappointed there's no Jacuzzi but that didn't spoil our stay by any means.

10

Julie

Aug 25, 2025

·

Stayed 2 nights

The staff was above and beyond professional and friendly. The restaurant was exceptional. I enjoyed a wonderful meal at the bar. I thought I lost a ring and they responded immediately to look for it and called me back even when they did not find it. Instead of saying we will call you if we find it. I later found it in my suitcase.

10

Rae Anne

Jul 20, 2025

·

Stayed 3 nights

We had a wonderful stay! Our room with two queens was so nice, and the bathroom was huge with a terrific glassed-in shower that felt like something at a spa. There was a nice sitting area with chairs and a loveseat. We were able to log into our own Amazon Prime account for movie viewing on the television, which was very convenient. We had a very nice view on the 12th floor. The beds/linens/towels/pillows/comforters were so nice. We enjoyed eating at Saranello's downstairs, just a short walk from our room. We'll be back!

10

Silvia

Apr 25, 2024

·

Stayed 1 night

The place is beautiful really love this place would recommend the view is spectacular such a nice place the service was excellent the breakfast was delicious

4

Lyubov

Dec 10, 2024

·

Stayed 3 nights

The beds are very uncomfortable ! The mattresses are soft and old style with springs. The body wash container was empty. No iron in the room. And really awful breakfast. Sorry, the building is very nice and pretty inside. But that is pretty much it. Would not recommend and would never stay there again.

10

dinah

Jul 8, 2024

·

Stayed 1 night

Best place to stay in the area. It helps that it’s attached to the best Italian restaurant lol

10

Earl

Aug 4, 2025

·

Stayed 2 nights

Great place. Best Italian restaurant

6

Virginia

Nov 27, 2023

·

Stayed 1 night

Went to have breakfast with the family and the utensils were wrapped in dirty cloth. The had a ring around the toilet just not what I expect from a hotel of this sort.

10

George

Nov 26, 2024

·

Stayed 4 nights

Your room service needs a review The menu in the room was not accurate with many items deleted. Confusion between the restaurant and room service, Food was fine after we figured out the process.

10

Loretta

Dec 5, 2022

·

Stayed 1 night

The hotel was beautiful and very clean. The onsite restaurant was brilliant.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$172
February	$189
March	$209
April	$204
May	$226
June	$239
July	$230
August	$234
September	$226
October	$237
November	$210
December	$194

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $400	17 $253	18 $210	19 $230
20 $182	21 $349	22 $531	23 $405	24 $212	25 $175	26 $170
27 $200	28 $274	29	30 $319

Su	Mo	Tu	We	Th	Fr	Sa
				1 $228	2 $246	3 $228
4 $224	5 $292	6	7 $323	8 $245	9 $209	10 $231
11 $224	12 $258	13	14 $347	15 $232	16 $181	17 $178
18 $218	19 $262	20	21 $282	22 $231	23 $202	24 $181
25 $221	26 $262	27 $313	28 $281	29 $226	30 $162	31 $163

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Traditional Room, 2 Queen Beds

Premium Room, 1 King Bed, Corner

Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Traditional Room, 2 Queen Beds (Mobility Accessible, Tub)

Westin, Junior Suite, 1 King Bed

Room, 1 King Bed (Hearing Accessible)

Room, 1 King Bed

Traditional Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Room, 2 Queen Beds (Mobility Accessible, Tub)

Junior Suite, 2 Queen Beds

Traditional Room, 1 King Bed

Room, 2 Queen Beds

Traditional Room, 1 King Bed (Hearing Accessible)

Junior Suite, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Westin Chicago North Shore

Have a question?

Prices for upcoming dates