Candlewood Suites Ofallon, Il - St. Louis Area by IHG

It was a decent place to stay with mostly nice staff, except one lady who lied to me at the desk, twice. Nice lip.They probably know exactly who im referring to. Other than that, and the carpets needing some shampoo, it was fine. I appreciate the two nice staff members who welcomed us and showed us around upon check-in. I helped you out with the crusty showerhead that was in the room by soaking it in cleaner and scrubbing it, as it didnt work when we got there. There was so much build-up on it, the lever wouldnt even move. This was in a handicapped accessible room, which should'nt have happened. Someone in a wheelchair or disabilities should NOT have to ask for an operational shower, they have enough to worry about already. I hope its better for the next guest...I made sure it was for you. Thank you, and you're welcome. I left it cleaner than i found it, No offense intended. 😘

They desperately need to replace the beds, you should not feel the springs when you lay down. Also surprised the only ice machine is the one in your room freezer. But when you finally get ice it is time to leave the hotel. Could also use some general maintenance.

When we entered the lobby it was cluttered with supply boxes that have t been put away after delivery - also clerk advised the water heater wasn’t working and current temp was only about 85. But the bed was comfy and the pillows were awesome !!

No hot water

The lobby, food room, and the hotel rooms need to be updated really bad! I would not pick this again.

Booked a two night stay and didn’t have any tv signal from the moment we arrived and didn’t regain a tv signal til it was close to check out. Called and told from desk about my concerns and the front desk told me I would have to speak with the manager the following day. Spoke to the manager the following day and she was very rude, unsympathetic, and didn’t care about my concerns. Nothing was done! Called to ask for a late check out as I am a member and your suppose to be allow a late check out up to 2 o’clock. I believe I wasn’t granted a late check because I complained about not being able to watch tv since arriving On another note hotel had 3 or 4 washers, I believe it was 3, only two worked so it was hard to wash clothes. An had 4 dryers only 2 worked. Elevator was very slow! This hotel needs serious updates and upgrades to its facility and management. Need to hire more friendly and caring managers who care about their guess stay and knowledgeable front desk attendants.

We liked that it was convenient to all the dining areas with a great selection of restaurants. It was also a quick five-minute drive to the St. Clair Bowl where we bowling a tournament. What we didn't like was that there was no lobby per se. Sometimes it's just nice to sit in a lobby area where there are sofas and tables and friends can gather and play cards or games.

Property needs a little TLC, but over all it is clean and the staff is outstanding.

I would never recommend anyone to stay here for the money I paid you don’t get breakfast there’s no ice machine the snacks are over priced $3 for a can soda is ridiculous

Safety locks did not work

The hallways stink. My room smelled like mildew. Sheets were dirty. Bathroom terrible condition. One of the worst places I’ve ever stayed.

Very comfortable and clean

This place was a disaster. The exterior of the room door was covered in grime and it only got worse from there. The room smelled of urine. The furniture was filthy, the refrigerator had a coating of dust as if it had never been wiped down, the bathroom door was coated in grime, the toilet ran continuously, the remote and alarm clock both were covered in a crusty crud and the toaster was disgusting. There was a can of tuna left on the top of the kitchenette cabinets and the mattresses were wrapped in ripped up plastic covers. We checked out immediately and did not stay here. Gross

Clean and updated rooms with wonderful kitchenettes.

The bedding was clean and comfortable and I slept well. The room set up was great and a nice tv. My only complaint is the smell of cigarette smoke. Very thick at the main entrance and in the lobby. The hallway even on the second level smelled of cigarettes.

The room was clean and quiet. Slept good.

It was fine, comfortable and all but the people upstairs were apparently jumping up and down all night until after midnight. We didn't call but it was really loud. I would think somebody would have noticed. Also... lots of HAIR everywhere. Things looked clean but there was hair on the sheets and towels. Maybe an issue with the dryer, or need some dryer sheets? I've stayed at other Candlewoods before and this one didn't quite measure up. Love the room layout though!

I didn’t want to do this, but I haven’t heard back from the company about my issues yet. The first room I was placed in had bed bugs crawling from behind the headboard. Once I let the front desk know they did switch my room which I was thankful for. But in that second room, the sheets& comforter were dirty with reddish colored stains all over them, there was a couple holes in the comforter as well and I don’t believe that the linens I was given for the sofa bed were cleaned either (they also had stains). There was still food on the carpet from the previous people that stayed.

Checked in for the night for my wife's birthday around 11:00 pm and went to bed soon after. We woke up to ants crawling on us in the bed, and upon closer inspection of the room once the lights were turned on, we found them in the bathroom, on the kitchenette, and both night stands. Absolutely disgusting. It was also aparent that the bare minimum had been done in cleaning the tub, and even at the cheap price, everything "felt" cheap for what we paid. Would give "0" stars if I could.

The room smelt really bad. The smell stayed in my hair the next day. Hotels really need to be more attentive on how they smell. This is the second IHG hotel I stayed at where there was a bad smell. I thought the dishes were limited, until I found the rest in the dishwasher. Housing keeping should have removed them. When checking in there was no one at the front desk. There was a number to call for assistance but it didn't work. I had to wait for someone to show up. Not a great experience when you've had a long travel day.

They desperately need to replace the beds, you should not feel the springs when you lay down. Also surprised the only ice machine is the one in your room freezer. But when you finally get ice it is time to leave the hotel. Could also use some general maintenance.

The room was better than expected. Very clean and spacious.

Clean and updated rooms with wonderful kitchenettes.

Everything was fine except we felt the beds were too hard and could hear the neighbors talking and laughing through the connecting door - making it difficult to fall or stay asleep

We had a good size suite with a 2 burner stove top, a large microwave, and a large refrigerator. The staff were very friendly and its close to several restaurants. I really enjoyed my stay.

It was very comfortable and roomy. Family visited and we were all pleasantly pleased with my room.

Room was very nice. Bed was horrible. Mattress was worn, sagging to the middle so we were bumping into each other all night.

It was fine, comfortable and all but the people upstairs were apparently jumping up and down all night until after midnight. We didn't call but it was really loud. I would think somebody would have noticed. Also... lots of HAIR everywhere. Things looked clean but there was hair on the sheets and towels. Maybe an issue with the dryer, or need some dryer sheets? I've stayed at other Candlewoods before and this one didn't quite measure up. Love the room layout though!

I wanted to like this hotel…..but,the comfort of the beds is the most important thing for us when we travel. The beds were quite hard and uncomfortable. We will not book here again

The room was lovely & even had a refrigerator, stovetop, dishwasher!

Staff are always so helpful Managers Housekeeping and Maintenance does an amazing job with making sure your stay is comfortable.

Things didn't go as planned from the start. I arrived at the property at 5pm and went to check in, but there was nobody there. I waited for 15 minutes before leaning over the counter and shouting "Hello?" No response so I went out to my car to get my stuff.. Went back in and there was still nobody around. I called the phone number listed on my reservation and no one picked up, just a"beep beep" the call was disconnected. Another customer came in and I mentioned I had been there for over 30 minutes and she called the same number and someone actually answered. The employee came out of the restroom about 5 minutes later. I already had my ID and Credit card I used to reserve the room on the counter. She swiped my card 7 times, asking me if I could give it to her again after each attempt. She then tells me not to worry, the issue wasn't with my card, it was their computer. She then said to tell the morning on duty person what happened if they asked. Once I got settled in the room, went to join the WiFi and my room number/last name was not in the system. Used my hotspot. At 6am, I was awakened by someone trying to come in the room. They tried several times but didn't say anything. Fell back asleep and was awakened again 30 min later when someone again tried forcing the door open. Then the phone started ringing so I got up and went to the desk to ask why they were trying to get in my room. I was told their system had showed that I had checked out already! Horrible!

The hotel is decent for the purpose which i need. Nothing spectacular about it. Check out time is at noon. I rushed to returned to my room at 1150 to grab my things, only to find the room key had been disabled. There was no one at the front desk as usual and no apologies for the inconvenience as i had to return to desk, back to my car for ID just to get in a room that i had not checked out of nor was i late checking out of

Very friendly and efficient front desk staff. Made me feel really welcome and was perfect after a stressful day.

The room was very clean and the front desk was very helpful and polite. I will be staying here again.

Booked a two night stay and didn’t have any tv signal from the moment we arrived and didn’t regain a tv signal til it was close to check out. Called and told from desk about my concerns and the front desk told me I would have to speak with the manager the following day. Spoke to the manager the following day and she was very rude, unsympathetic, and didn’t care about my concerns. Nothing was done! Called to ask for a late check out as I am a member and your suppose to be allow a late check out up to 2 o’clock. I believe I wasn’t granted a late check because I complained about not being able to watch tv since arriving On another note hotel had 3 or 4 washers, I believe it was 3, only two worked so it was hard to wash clothes. An had 4 dryers only 2 worked. Elevator was very slow! This hotel needs serious updates and upgrades to its facility and management. Need to hire more friendly and caring managers who care about their guess stay and knowledgeable front desk attendants.

We had a good size suite with a 2 burner stove top, a large microwave, and a large refrigerator. The staff were very friendly and its close to several restaurants. I really enjoyed my stay.

Staff wonderful. We loved our stay. We will be staying again.

The room smelt really bad. The smell stayed in my hair the next day. Hotels really need to be more attentive on how they smell. This is the second IHG hotel I stayed at where there was a bad smell. I thought the dishes were limited, until I found the rest in the dishwasher. Housing keeping should have removed them. When checking in there was no one at the front desk. There was a number to call for assistance but it didn't work. I had to wait for someone to show up. Not a great experience when you've had a long travel day.

Shannon was very rude All of the times i have stayed there i never encountered such failed customer service

My husband and I were very impressed with the accommodations and the cleanliness of the property. It was very quiet and we loved the close proximity to shopping and dining.

The hotel was quiet and clean. It is off the beaten pass but near the restaurants and shopping centers.

Quiet

Everything was clean (minus hairs found on shower curtain from the last people that were there). Staff was nice but no one was ever at the front desk. They were nice though. A lot of places to eat near here! There is also a really cool mall with instructors from the 90s near here. Overall a good hotel and a good experience.

Quiet, clean, safe and convenient with a comfortable bed.

Nothing unique but great for the price and location.

We liked that it was convenient to all the dining areas with a great selection of restaurants. It was also a quick five-minute drive to the St. Clair Bowl where we bowling a tournament. What we didn't like was that there was no lobby per se. Sometimes it's just nice to sit in a lobby area where there are sofas and tables and friends can gather and play cards or games.

We had a good size suite with a 2 burner stove top, a large microwave, and a large refrigerator. The staff were very friendly and its close to several restaurants. I really enjoyed my stay.

Great hotel in a good location close to the interstate. The room was very nice and clean and up to date.

I would never recommend anyone to stay here for the money I paid you don’t get breakfast there’s no ice machine the snacks are over priced $3 for a can soda is ridiculous

Nice staff free hot chocolate