Name: Four Points By Sheraton Mount Prospect O’Hare
Address: 2200 South Elmhurst Road, Mount Prospect, Illinois, United States of America, Mount Prospect, Illinois, US
Price range: $121–$210 per night
Rating: 7.95

What guests think

Reviews of Four Points By Sheraton Mount Prospect O’Hare describe a mixed stay, with convenient airport access and some friendly staff offset by recurring maintenance and amenity issues, uneven cleanliness, and service inconsistencies.

Multiple guests report the hot tub out of order or cold, an unheated pool, and limited bar, restaurant, and breakfast offerings, while airport shuttle service runs hourly with capacity limits and occasional gaps. Room experiences vary from comfortable beds and quiet stays to broken locks, HVAC or TV problems, weak lighting, and dated finishes. Cleanliness feedback ranges from very clean rooms to missed housekeeping and dirty or poorly maintained areas. Expect basic convenience near O’Hare with uneven execution.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Many reviews mention facility problems: the hot tub often out of order or not hot, the pool unheated or cold, and bar, restaurant, or breakfast offerings limited or unavailable. The airport shuttle runs hourly with small capacity and occasional service gaps; a few guests found it convenient.

Related guest reviews

6

David

May 28, 2024

·

Stayed 4 nights

We booked this hotel as it had a pool and hot tub, but they were both down for repairs. Fine, it happens. However, they told us each day it would be repaired "tomorrow", and tomorrow never came over the 4 nights we stayed. I talked to someone who was there before we arrived, and it was out of service while they were there as well supposedly. Room service was only done twice; and one of those times was only after calling front desk when we returned in the evening and had no clean towels or coffee for the next morning. Lastly--and this isn't really the fault of the hotel necessarily--traffic in the area is loud, and the building isn't well sound proofed.

4

Jesse

Aug 6, 2025

·

Stayed 1 night

Chose the hotel for the hot tub and pool. Pool didn’t seem to be heated and was cold. Hot tub was broke and out of service. I believe the chemicals were off in the pool as well as it turned my daughter’s hair green. Put that I was staying with 2 Adults & 2 Kids. Got the king bed suite with pull out couch. Didn’t receive any extra pillows for the pull out couch.

10

Corinne

Apr 11, 2025

·

Stayed 1 night

The pool and hot tub were perfect! Hotel was clean and staff was friendly. We did walk across the street to Wonton to eat dinner and it was fantastic with huge portions. Shuttle runs every hour on the hour.

4

Paulens

Jun 28, 2025

·

Stayed 3 nights

Didn’t serve free breakfast

8

Matt

Jul 18, 2025

·

Stayed 1 night

The staff was incredible but the amenities not so much. The rooms & hallways smelt like people were regularly smoking, no hot water in one of the rooms and unfortunately the hot tub was also out of order which is more understandable but still disappointing.

6

James

Dec 11, 2023

·

Stayed 1 night

Down grading purely because pool was closed for maintenance (sign looked pretty old) and I only stay at places with a hot tub. Room was updated. Had no checkin end time which I needed.

4

Robert

Aug 18, 2025

·

Stayed 1 night

Expensive. Coffee pot in room but no coffee. Bar not stocked so no standard drinks. Airport shuttle small bus and fills up and only runs every hour and 20 minutes from airport. Of full bus you have an hour wait and can be an hour wait for airport pickup. No breakfast. Rooms clean and nice.

4

Heidi

Apr 13, 2025

·

Stayed 6 nights

Hot tub not hot enough. No towels for rooms or pool. Breakfast options not worth $15 per person. No coffee one morning. No French vanilla creamer. Lacked basic hotel necessities.

4

James

May 20, 2024

·

Stayed 1 night

Be aware, this whole review is influenced by the failure to be running a shuttle when we arrived. The whole reason for selecting the property was the shuttle from O'Hare. Called hotel to get shuttle information upon arrival. Front desk clerk said no shuttle. When I asked again she said no shuttle until later! I asked for other arrangements. She said there are none. No offer to pay for cab or other arrangements until shuttle restarted. Caught a cab. That was a $30 ride. They charge 1.5 of meter to go shorter distances; use Uber. Checked Expedia listing and no mention that shuttle didn't run in early afternoon. Next morning when talking to shuttle driver, who I could understand, he says they shut down for a couple of hours but if she had told me where to wait for shuttle, by the time we got to the pick up point it would have been only a 20-30 minute wait. She would only say she could do nothing; no shuttle, she and maid only ones there. Very poor start. So, be aware if you arrive in early afternoon. After that, very average. Grounds not maintained. Halls smell of smoke. Room clean. Bed comfortable. Breakfast $15 a person. Morning shuttle on time. Dropped us at wrong end of terminal and those terminals are long. Be aware, there are two Four Points O'Hare. One north and one south of airport. Know which one you are choosing.

8

Lafe

Nov 14, 2023

·

Stayed 2 nights

Lack of bar, restaurant and pool hot tub not good

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Cleanliness

Cleanliness is mixed: several guests found rooms very clean, but many report missed housekeeping, dirty bathrooms, leftover items, unpleasant odors, insects, or mold in some areas.

Related guest reviews

8

Elaine

Aug 10, 2024

·

Stayed 4 nights

Room was very clean, complementary water

6

James

Aug 20, 2024

·

Stayed 1 night

When I checked in there was a whole bunch of old food in the fridge and I was taking a shower this morning and there was someone's hair in the shower very disgusting

4

Mercedes

Mar 23, 2025

·

Stayed 1 night

The pool was ice cold and there were no pool towels even after asking twice for them. The cleaniliness of the place needs work. Hair in the bathtub. The man that checked us in needs to work on customer service

2

Hayley

Oct 24, 2024

·

Stayed 2 nights

Honestly this was the worst hotel I have ever been to, and for the price they are charging they should be ashamed. It should have been a sign not to check in when the front desk's credit card machines weren't working. The first room we were put into had a funky smell of mold and something else awful, and the maintenance had left an air purifier in the room that looked like it was from the 50s. The shower was literally a hole on the floor with a curtain and some sort of solo wooden bench. After going to the front desk to complain, I was given a second room with two beds. It still smelled but not as bad. The room did not appear to be fully cleaned and the bathroom had a used soap bar in the shower. The toilet rocked when you used it, and the shower knob fell off when you grabbed it. The worst part however was when we found someones cockring in one of the two beds. Needless to say we ended up leaving early the next morning. This hotel was on par with what I would expect from a sleazy $50 motel, not a $150 hotel. Do yourself a favor and AVOID this place.

6

Juan Mario Arechar

Jul 19, 2025

·

Stayed 3 nights

I liked that it had a pool and gym facilities. I didn’t like that over my four night stay my room only got cleaned once. I didn’t have towels or toilet paper and no one checked. Hallways had blood drops and didn’t get cleaned during almost my full stay there.

6

Alexandria

Aug 4, 2024

·

Stayed 2 nights

The room wasn't clean when I got there

4

michael

Dec 27, 2023

·

Stayed 1 night

Checked in - given a room that was not clean, no sheets, beer cans. Second room, the staff member joined me to make sure it was not already occupied! No body wash in container in shower. In in the morning, coffee was empty and staff acted like it was my problem. Told me to ask the cook to make more...ridiculous. Zero breakfast snacks, not even a banana or water.

4

Haley

Mar 10, 2024

·

Stayed 1 night

The pool area was not like what the pictures showed. Hot tub was cool water and dirty. Woke up to ants all over our room and the smell of weed was over powering.

2

Diane

Jun 16, 2024

·

Stayed 1 night

We didn’t stay there and decided to leave the room we got was used and not cleaned before - bef sheet, water bottle on the floor… staff was badly managing the situation. On Expedia amenities included crib werheas in reality they didn’t have. Restaurant with no license so no food …

2

Je Lisa

Aug 20, 2023

·

I had an extremely disappointing experience at this hotel. The cleanliness was abysmal - there was hair on the towels, stains on the sheets and pillows, and it was clear that maintenance was neglected. I felt unsafe throughout my stay, and the staff seemed completely careless about addressing these issues. We lost our key and the staff just provided another key without checking any identification or information at 1am. This should not happen with so many visitors coming in and out. I would not recommend this hotel to anyone. One star is too generous for this place.

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AI-generated summary based on recent guest reviews

Rooms

Rooms vary widely: some note comfortable beds and quiet stays, but recurring maintenance problems appear (door locks, HVAC, TV, and lighting), dated finishes, limited blackout from shades, and occasional traffic noise.

Related guest reviews

6

Anna Mariela J.

Aug 25, 2023

·

Stayed 2 nights

Staff wasn’t accommodating. Had my preparation here for the wedding. AC in the rm wasn’t working and took a few phone calls to get an answer. Hair and makeup artist requested for chairs, staff said they will bring but never came. Overall stay was okay.

10

Mark

Jun 21, 2025

·

Stayed 1 night

Definitely needs some updating, but otherwise a good property. Room was decently clean. Front desk staff were good and friendly. Overall decent for the price and location relative to O'Hare.

6

David

May 28, 2024

·

Stayed 4 nights

We booked this hotel as it had a pool and hot tub, but they were both down for repairs. Fine, it happens. However, they told us each day it would be repaired "tomorrow", and tomorrow never came over the 4 nights we stayed. I talked to someone who was there before we arrived, and it was out of service while they were there as well supposedly. Room service was only done twice; and one of those times was only after calling front desk when we returned in the evening and had no clean towels or coffee for the next morning. Lastly--and this isn't really the fault of the hotel necessarily--traffic in the area is loud, and the building isn't well sound proofed.

6

Elki

Apr 3, 2024

·

Stayed 1 night

Our room 331 did not have a working thermostat and it made for a cold night sleeping. We did check in late but when we went to the front desk there was no one around.

6

Tom

Aug 27, 2025

·

Stayed 1 night

Two things wrong with room: 1. The deadbolt on the door would not lock. 2. I could not open the safe.

8

Tresa

May 26, 2024

·

Stayed 3 nights

Beware of room 339 because most of the things do not work such as the tv and AC. The first night they were booked solid so we had one night in a hot stuffy room. The next day I asked again about resolving these issues and they gave us a new room where everything worked amazingly. Clean and comfy was the second room. We would definitely stay here again.

2

Jorge

Apr 27, 2025

·

Stayed 1 night

1 room the tv didn’t work, the second room the heater doesn’t work. The pool and hot tub, the water is ice cold. Do not recommend this location at all. We waited an hour for the manager to come upstairs to try a different remote. Every time I called he would say, I’m going. Waited another hour for them to get us a 3rd room by then, we left. 2 hours wasted on trying to get a room a that works.

8

Ron

Feb 19, 2025

·

Stayed 9 nights

It was quiet and clean. Tired if paying for parking. This should be illegal. Like ALL hotels, the pillows SUCK. Biy some real pillows

10

Kristen

May 20, 2025

·

Stayed 6 nights

I liked the decor and thought the hotel had a cozy feel to it. The pool/jacuzzi area was quite nice. The only thing I didn’t care for was the shower in the room and I thought the shades didn’t work very well and didn’t keep all the light out in the a.m..

4

Lawrence

Apr 14, 2025

·

Stayed 1 night

Staff was great, however the rooms need better lighting in the bathroom. Pillows were small, lamps made buzzing noise.

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Service

Service feedback is inconsistent—many praise friendly, helpful front-desk and shuttle teams, while others cite rude interactions, check-in errors, slow responses, and billing or key-assignment mistakes.

Related guest reviews

4

Krishna

Aug 4, 2024

·

Stayed 1 night

Rude customer service, not accommodating.

10

Rhonda

May 8, 2025

·

Stayed 1 night

Excellent service, able to answer our questions. Clean, comfortable room.

10

Joe

Jul 22, 2024

·

Stayed 1 night

the shuttle service was great. close to the airport and staff was friendly.

10

darlene

Jul 19, 2024

·

Stayed 1 night

It was excellent, nice staff. Bar options. Transportation to and from the airport was the easiest and driver was very nice.

2

Kymberly

Dec 23, 2024

·

Stayed 1 night

When we checked in the hotel, the lady at the front desk lacked customer service. She was staring at me and said okay, pay. I said you didn’t say anything I’m standing here. She was checking her phone notifications in the middle of checking us in. That’s probably the reason she gave us room keys that did not work and to a room that was filthy and yet to be cleaned. I believe the manager of housekeeping is the one who helped us and called the front desk to explain the error. She had to ask her multiple times did she make a mistake. She sent us back down and she gave us another room that had a broken door lock, broken bathroom lock, and multiple issues. The day we were checking out the man at the front desk asked another customer did they have a floor preference, which we weren’t asked that. We didn’t receive a smile, a hello, or anything.

10

sandra

May 5, 2024

·

Stayed 1 night

I had a very comfortable stay and the shuttle to the airport both ways was easy and convenient. The front desk workers were very helpful. I also parked my car there while traveling for a reasonable cost.

6

Rondell

Jun 26, 2025

·

Stayed 1 night

I checked in around 12 noon (thankfully they let me check in early) the only issue I had is two more people got assigned my room and came to door with card. Luckily, I had engaged the safety latch, but none the less. I think it was an honest mistake, but still.

2

Lisett

Apr 8, 2025

·

Stayed 4 nights

I had called the hotel when I booked my room notifying them I would be in the next morning early in the morning and rather than booking for that day I would book the day before so I could check in and not have to wait to check early. When I got to the hotel the gentlemen was rude and passive aggressive saying why would I book a day before and I explained the reason and said my room was cancelled I explained I had already paid a month in advance. He said well I still don’t see why you would do that. I was upset and it was clear that the other front Desk workers where uncomfortable with saying or offing me any help he was intimidating and rude. Never offering me another room. I book another room in a different place and left ñ.

2

Adil

Apr 20, 2025

·

Stayed 2 nights

Rude staff

10

Rebecca

Mar 11, 2025

·

Stayed 1 night

Staff was friendly, there were no hassles, andbthe property was nice and clean.

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Location

Convenient for O’Hare and area activities, with several mentions of nearby dining and a generally safe, quiet area; a few felt it was farther than expected.

Related guest reviews

10

Roberto

Jun 25, 2024

·

Stayed 1 night

Good to spend the night and take an airplane next day, 15 min no traffic to O’Hare.

10

Mark

Jun 21, 2025

·

Stayed 1 night

Definitely needs some updating, but otherwise a good property. Room was decently clean. Front desk staff were good and friendly. Overall decent for the price and location relative to O'Hare.

10

Rey

Jan 8, 2024

·

Stayed 2 nights

The property was very clean. It was safe and convenient.

8

Samuel

Aug 12, 2024

·

Stayed 1 night

The hotel itself was very clean, but the landscaping looked rough. Don't let the cover fool you. It is worth the stay for sure. The area around was safe and not very busy.

10

Nicole

Aug 13, 2024

·

Stayed 1 night

Quiet and affordable, good location.

10

Sabrina

May 23, 2024

·

Stayed 2 nights

Convenient location near lots of things we wanted to do in the area and easy to get to/travel to Chicago from.

6

Elizabeth

Aug 19, 2025

·

Stayed 1 night

Far from airport and very basic

8

Kevin

Oct 10, 2024

·

Stayed 1 night

Handy hotel for overnight stay. Not much to do but good bus service for my needs. Bit pricey taxi but not excessive cost. Would recommend

8

J

May 27, 2024

·

Stayed 5 nights

Comfortable and free bus to airport.

10

Geoffrey

Oct 17, 2024

·

Stayed 1 night

Close to my work, convenient to the airport, rooms are great and staff are very friendly.

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Dining

Dining is limited: multiple reviews note no free breakfast, minimal or paid options, and bar or restaurant closures or understocking; some mention poor food quality or coffee running out.

Related guest reviews

6

J. Alex

Oct 17, 2023

·

Ok… so I’ll try to make this as short as I can. Ive stayed at different Four Points hotels before and my experience was excellent. I figured this one should be similar, right? Not so much. When I first checked in, I was given a room with dirty towels and the fixtures in the shower were broken. The front desk host was kind enough to switch me to another room which was great. The new room had clean towels, no broken fixtures, but …there was no trash cans, the shower has stains, and the water bottles were half empty. So that was gross. Now on to things outside the room: - The carpets are very stained. - They advertise that they serve breakfast but there is no breakfast available in the main lobby like there normally is at most hotels. They had a little sign in that showed like 5 breakfast options… but you have to order it. - The coffee available is literally one coffee urn for a couple hours. Thats it. - The bar is small. Their beer dispensers didn’t work at all. This hotel needs A LOT of updates, and carpet cleaning. If you’re looking for an easy one night stay, this hotel might be okay. If you’re staying longer, I really recommend you book somewhere else.

2

Jacqueline

Sep 1, 2024

·

Stayed 1 night

Me and another member of my party were overcharged for drinks from the bar and gift shop. The only drinking vessels in the room were two paper coffee cups, so nothing for water or teeth cleaning. When I went to use the bathmat it was already wet. There was cold pizza in the fridge. We phoned for the airport shuttle,waited 20mins,got on the shuttle,on arrival at four points we were told we’d gone to the wrong four points,the staff there were extremely unhelpful,we ended up getting a taxi for 40 dollars

8

James J

Jul 16, 2025

·

Stayed 2 nights

Continental breakfast was very limited

4

Sergio

Nov 21, 2024

·

Stayed 1 night

I liked the check in process and checkout process, very effficient. I didn't like the food offered, they were understaffed and the food quite frankly was terrible!!!

4

Paulens

Jun 28, 2025

·

Stayed 3 nights

Didn’t serve free breakfast

2

Diane

Jun 16, 2024

·

Stayed 1 night

We didn’t stay there and decided to leave the room we got was used and not cleaned before - bef sheet, water bottle on the floor… staff was badly managing the situation. On Expedia amenities included crib werheas in reality they didn’t have. Restaurant with no license so no food …

4

Robert

Aug 18, 2025

·

Stayed 1 night

Expensive. Coffee pot in room but no coffee. Bar not stocked so no standard drinks. Airport shuttle small bus and fills up and only runs every hour and 20 minutes from airport. Of full bus you have an hour wait and can be an hour wait for airport pickup. No breakfast. Rooms clean and nice.

4

Heidi

Apr 13, 2025

·

Stayed 6 nights

Hot tub not hot enough. No towels for rooms or pool. Breakfast options not worth $15 per person. No coffee one morning. No French vanilla creamer. Lacked basic hotel necessities.

6

Maureen

Jun 8, 2024

·

Stayed 4 nights

room needed attention to tile,door handles food service unavailable Just okey for rate charged.

8

Lafe

Nov 14, 2023

·

Stayed 2 nights

Lack of bar, restaurant and pool hot tub not good

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AI-generated summary based on recent guest reviews

Month	Average price
January	$88
February	$85
March	$97
April	$115
May	$119
June	$143
July	$141
August	$125
September	$109
October	$111
November	$110
December	$84

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $203	18 $210	19 $131
20 $121	21 $121	22 $121	23 $121	24 $121	25 $133	26 $132
27 $121	28 $121	29 $123	30 $123

Su	Mo	Tu	We	Th	Fr	Sa
				1 $123	2 $133	3 $132
4 $123	5 $123	6 $123	7 $123	8 $123	9 $136	10 $136
11 $126	12 $127	13 $125	14 $123	15 $125	16 $135	17 $134
18 $123	19 $125	20 $123	21 $124	22 $123	23 $134	24 $135
25 $123	26 $125	27 $125	28 $124	29 $124	30 $134	31 $137

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Hearing Accessible

Studio, 1 King Bed with Sofa Bed

Room, 1 King Bed

Traditional Room, 1 King Bed (Hearing Accessible)

Traditional Room, 2 Queen Beds (Mobility Accessible, Tub)

Traditional Room, 1 King Bed (Mobility Accessible, Tub)

Room, 2 Queen Beds

Studio, 1 King Bed with Sofa Bed, Mobility Accessible, Bathtub

Traditional Room, 1 King Bed

Room, 2 Queen Beds, Mobility Accessible, Bathtub

Suite, 1 King Bed with Sofa Bed

Traditional Room, 2 Queen Beds

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed, Hearing Accessible

Traditional Room, 2 Queen Beds (Hearing Accessible)

Suite, 1 King Bed with Sofa Bed (Mobility Accessible, Tub)

Room, 1 King Bed, Mobility Accessible, Bathtub

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Four Points By Sheraton Mount Prospect O’Hare

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Prices for upcoming dates