Quality Inn & Suites Loves Park near Rockford

When I first got there they were redoing the parking , then when we got settled I had to fix the toilet. All the fixtures in the room were older so no plug ins for your electronics, so make sure you bring the wall plugs. We only got one bar of soap for the room , one hand towel and two towels for the shower, when my wife went down to ask for more she was told they were packed and not sure if they had anymore towels , so we got one more bar of soap and one wash cloth and one more towel. The breakfast was not good microwave eggs and sausage and not much of it people coming down from their rooms and taking all of it at one time, pancake machine that didn’t work very well and no one to make it work, not a very good assortment of anything. Pool was very small and if there were kids in it forget enjoying it if you’re an adult. All in all not a place I would ever go back too.

We had a horrible stay . We stayed for 3 full nights . The first night our autistic baby woke up at around 3 am she was crying because of a bad dream ..she cried for a while yes but then we calmed her down and all went back to sleep . The next morning we left they saw us leave never said a word and when we came back I asked for extra sheets because the maid had not name and we had a spill on the sheets and didnt wanna lay in it .. we said we would vacuum we dumped the garbage cans and I cleaned the bathroom better than it was clean before when we checked in ..the manager refused to give me clean sheets saying we had complaints about the baby last night . And I explained her diagnosis and apologized greatly . Well they said we have no clean sheets until tomorrow so we slept in dirty sheets that night . Also when we first checked into the room there was someone's water bottle in the refrigerator and a half a pack of turkey in the refrigerator.. they should clean the food people leave and wipe the fridge down but we didnt even say anything .. the second day maid service didnt come.again they knew we needed sheets never brought them . There was 3 of us we have to use the same 2 bath towels 2 washcloths the entire 3 days I was so mad we ran to wal mart and bought 4 new wash clothes and two hand towels because for 3 nights in a row they said they had nothing clean .. it was a disaster . Its not cheap to stay in a hotel . We live here locally and just took 3 days off to enjoy

Paper thin walls, dirty smelly and very sketchy hotel.

Helpful and kind staff, there wasnt towels in the room and they made sure to bring us some after we checked in.

Booked my room through Hotels.com. Made a change to my reservation and got written okay via a text message exchange with Hotels.com. The coordination between the hotel’s reservation system and Hotels.com was very poor. It took 25 minutes at check-in to sort it out and I am still not certain I am going to be charged the correct rate for my stay. The property was fine otherwise. Room was clean and property was well maintained.