Name: Holiday Inn El Paso Airport by IHG
Address: 6351 Gateway West, Valley View Heights, El Paso, Texas, USA, El Paso, El Paso County, US
Price range: 101 $–182 $ per night
Rating: 7.75

Was Gäste sagen

Basierend auf Bewertungen des Holiday Inn El Paso Airport by IHG schätzen Gäste die günstige Lage in der Nähe des Flughafens, während viele laufende Renovierungsarbeiten, abgenutzte Einrichtungen, uneinheitliche Sauberkeit, Wartungsprobleme und eine deutliche Lärmbelästigung durch die Autobahn und benachbarte Zimmer erwähnen.

Es treten immer wieder betriebliche Mängel auf, darunter geschlossene Restaurants und lange Wartezeiten beim Frühstück, eingeschränkte Shuttle-Zeiten trotz der Nähe zum Flughafen sowie intermittierendes oder ungesichertes WLAN. Positiv zu erwähnen ist, dass mehrere Gäste bequeme Betten, gelegentlich geräumige Zimmer und hilfsbereites Personal hervorheben. Erwarten Sie einen bequemen, aber ungleichmäßigen Aufenthalt, während Renovierungen und Serviceinkonsistenzen behoben werden.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Die Einrichtungen werden renoviert und wirken abgenutzt, wobei immer wieder Berichte über schmutzige oder schlecht gewartete Poolbereiche, nicht funktionierende Eisautomaten und Aufzüge, eingeschränkte oder uneinheitliche Öffnungszeiten von Restaurant/Bar und ein Flughafenshuttle, das nur zu bestimmten Zeiten verkehrt, vorliegen.

Reinigung

Viele Gäste bemängeln schmutzige Teppiche, verfärbte Möbel, abgenutzte Badewannen und unangenehme Gerüche, während andere saubere Zimmer und Betten beschreiben.

Zimmer

Die Zimmer wirken veraltet und weisen Wartungsprobleme auf, wie z. B. abblätternde Badewannen, defekte oder schlecht sitzende Armaturen, eine fehlerhafte Klimaanlage und unzuverlässiges WLAN. Lärm von der Autobahn und dünne Wände sind üblich. Einige Gäste schätzten jedoch die bequemen Betten und gelegentlich geräumigen Aufteilungen.

Dienstleistung

Die Servicequalität ist gemischt: Zahlreiche Erwähnungen freundlicher, hilfsbereiter Mitarbeiter werden durch unhöfliche oder desinteressierte Interaktionen an der Rezeption, lange Wartezeiten oder schlechte Kommunikation beim Check-in und im Restaurant sowie gelegentliche Überbuchungen oder Abrechnungsprobleme ausgeglichen.

Ähnliche Gästebewertungen

6

Marina

21. Nov. 2025

·

Aufenthalt am 1 Nacht

I need the receipt of the payment I made at check in. There was no one at the front desk when I check out today.

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4

Luis

26. Aug. 2025

·

Aufenthalt am 1 Nacht

Front desk employee was rude while checking in

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10

Christopher

25. Apr. 2025

·

Aufenthalt am 3 Nächte

I can't say enough good about the staff. Eveyone was wonderful.

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6

Kendra

1. Dez. 2024

·

Aufenthalt am 1 Nacht

When we arrived the front door of the property does not open hardly at all so getting your suitcase inside…. Good luck. Arrived at check in. They asked us what brought us to the area. I made it bery clear i was there for business and to have virtual meetings. Get to our room yep you guessed it they put us right next to the construction. Im talking room right next to where the plastic is up blocking off the other half of the hallway. Sat my stuff down and just heard the blaring music and power tools. With a meeting in less than 30 minutes i rushed down to ask to change rooms. Staff gave me a new room and promised it is on the opposite side of the hotel away from the construction. Nope you guessed it same side of the hotel just 2 floors up where they are also doing construction. I had no time to ask to move yet again. It was getting late and just traveled 10 hours will not stay again

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6

Richard

17. Nov. 2024

·

Aufenthalt am 1 Nacht

Our check in was about 1am as our flight was delayed. The site says 24 hour shuttle but when I called for where to get picked up, I was informed it was wrong on the website so my friend and I had to get a taxi ($20.00 for a very short distance). The check in gentleman was nice and got us our room keys so we could get 4-5 hours of sleep. He even offered to take us to the airport to check for a rental car to following morning. I started looking into my room after entering and a long black hair in the shower (I have short grey hair), a hole in the wall beside the toilet, stains on the ottoman and on the lampshade. It looked like they tried to remodel but the sheetrock was cut wrong with holes beside light fixtures and paint drips on switch plates. I will say the bed was very comfortable! I was so exhausted that I went to sleep and continued our travels home early the next morning! I will not stay there again.

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2

Elizabeth

20. Apr. 2024

·

Aufenthalt am 1 Nacht

Receptionist 1st gave us a room where there was someone in there. We walked in and the person was sleeping. This is very dangerous as 2hat if it was a woman and we were some sort of creeps. When we wen to tell her she never apologized. She gave us another room and when we went upstairs the key card didn't open. When through this 3 times. None of the time she apologized or said anything beside OH. She seem to be in a hurry to get to the back room. She was not paying attention to anything she was doing at all. Never staying there again.

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6

Julie

7. Apr. 2024

·

Aufenthalt am 1 Nacht

The property was run down and it appeared to be under renovation and there was a lot of debris outside from the renovation in the back of the hotel. There was a vagrant man trying to get into the hotel while we were unloading in the middle of the night. I don't think anybody was paying any attention to that. I arrived at midnight and I waited for well over 20 minutes to be helped because of the line in front of me, but with no acknowledgment from the front desk clerk. He was polite but definitely not personable. Overall my room was clean and comfortable, but definitely not as nice of a Holiday Inn I'm used to. I will not go back if I'm in El Paso Texas.

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2

Julio

27. Aug. 2023

·

Aufenthalt am 1 Nacht

Tried to check in the lady told us we didn’t have a room They sold our room or overbooked and still charged me for the night Never a email or cancellation was received from the hotel very unprofessional A big concert was going on in El Paso could not find another room had to drive back 2 hours very early in the morning!!

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4

Sara

5. Juli 2023

·

Aufenthalt am 4 Nächte

The woman at the front desk stated my room was not ready and would be ready well after 3:00 p.m. (check in time). I asked that she call me when the room was ready so we could come back and settle in. When she didn't call by 4:00 p.m. I tried calling there multiple times, no one answers the phone so don't bother. When we came back around 4:30, the room was ready and I was given the room key with no other explanation. Pool hours, dining hours, etc - nothing was mentioned. Later, I returned to the front desk to ask about breakfast since it was included in the room rate. She said, yeah, just go to the restaurant and tell them it's included. The next morning my daughter and I went to the restaurant for breakfast and the waitress was very rude. She waited on tables that had arrived after us, and after about 15-20 minutes I had to go up to her and ask if we could place an order. She said, oh sorry, it's busy and we've had large orders. Mind you, there were 3 other tables in the restaurant at the time and we arrived before all of them. One table that arrived after us was given all their food almost immediately. We waited about an hour. Then when I was given the bill and said that it was included in the room rate she asked me for a breakfast card that the front desk should have given me. I did not have that, so I signed the receipt and zero'd out the bill. I'm sure I'll be charged for that breakfast when I get my final bill. The room walls are paper thin - could hear noises all night.

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2

Alfredo

2. Juni 2023

·

Aufenthalt am 1 Nacht

I use hotels.Com so my room was already paid for. They charged my full rate of 130 plus then double charged my room service charge. It took 6 days to get 106, still wanting on refund of food. The front night clerk was incompetent in doing her job right. Jackie and Carlos have been excellent in trying to resolve the issue. But no one wants their money messed around with.

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Günstig gelegen in der Nähe des Flughafens, der I-10 und nahegelegener Einkaufszentren und Restaurants; mehrere Gäste wählten es für Zwischenstopps. Einige berichten von starkem Straßenlärm und bemerken, dass der Eingang schwer zu finden sein kann.

Gastronomie

Das gastronomische Angebot ist uneinheitlich: Mehrere Berichte besagen, dass das Frühstück oder das Restaurant geschlossen sind, kein Koch anwesend ist oder es zu langen Wartezeiten kommt, während einige Gäste das Essen oder die Bar bei Verfügbarkeit genießen.

Monat	Durchschnittspreis
Januar	103 $
Februar	115 $
März	112 $
April	126 $
Mai	118 $
Juni	103 $
Juli	114 $
August	110 $
September	119 $
Oktober	121 $
November	112 $
Dezember	96 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9 $125	10 $125	11 $113	12 $116
13 $115	14 $132	15 $132	16 $141	17 $141	18 $127	19 $127
20 $115	21 $132	22 $141	23 $141	24 $141	25 $136	26 $136
27 $115	28 $121	29 $141	30 $123

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $145	2 $182	3 $182
4 $111	5 $117	6 $136	7 $126	8 $126	9 $126	10 $126
11 $101	12 $117	13 $130	14 $130	15 $130	16 $134	17 $130
18 $111	19 $120	20 $130	21 $137	22 $135	23 $130	24 $134
25 $110	26 $126	27 $134	28 $116	29 $116	30 $107	31 $111

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