Name: Sonesta Atlanta Northwest Galleria - Marietta
Address: 6345 Powers Ferry Road, Atlanta, Georgia, United States of America, Atlanta, Georgia, US
Price range: $92–$132 per night
Rating: 7.95

What guests think

At Sonesta Atlanta Northwest Galleria - Marietta, travelers highlight a convenient location near Truist Park with a reliable game-day shuttle and many friendly staff interactions, making stays easy for events and everyday needs across nearby shops, restaurants, and highways.

Rooms are generally spacious and comfortable, but recurring problems include weak or inconsistent A/C and heat, damp or musty odors, and maintenance issues. Cleanliness feedback is mixed, and several guests mention pool closures or cold water, plus early‑ending or uneven dining. Expect extra charges such as parking and destination fees, and check‑in can be slow despite many kind staff. Overall, expect convenience with variable room and amenity consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The game day shuttle to Truist Park is a highlight and makes getting to events easy. Expect paid parking and occasional amenity issues, including pool closures or temperature problems and an out of order laundry.

Related guest reviews

10

Nichole

Aug 12, 2025

·

Stayed 1 night

Perfect location to Truist park. The shuttle service was so easy and convenient. Will stay again!

10

Maliha

Jul 22, 2025

·

Stayed 2 nights

The stay here was very comfortable. This hotel is located at a very convenient location for any events at the Truist Park or Cobb Energy Performing Arts Center. For the weekend we attended events at both places and it was such an easy drive. The hotel was also running a shuttle every 15 mins for the Baseball games for the weekend. Rooms were clean, Staff super friendly and breakfast was a plus too. Lots of other food options around this location as well.

10

William

Jul 22, 2025

·

Stayed 1 night

Close to Truist Park. Love the shuttle to the ball park.

10

Dennis

Jul 20, 2025

·

Stayed 1 night

The hotel was convenient for our baseball game at Truist Park. A short shuttle ride to and from made it easy and very nice.

8

Jack

Jun 25, 2025

·

Stayed 4 nights

Great location, downside is laundry. 1 washer 1 dry and were out of order. Gym and amenities bar restaurant and pool were great.

6

Karly

Jun 14, 2025

·

Stayed 2 nights

We paid for our room upfront online, then when got there, they charged $50/night for incidentals, $17/night for parking, and a $17/night “destination fee”. We stayed 2 nights, but they charged us $296 for these things. We had to get the receipt and ask for it to be fixed. The bathroom is extremely dark, the water in the shower was freezing, and there was extremely low water pressure. The first night, our air conditioning did not work. The customer service was great except for the lady who overcharged us. She was not friendly or helpful. The hotel and the room were very clean, and we felt safe!

2

Krystle

Jun 2, 2025

·

Stayed 3 nights

We just returned from a baseball tournament and the added on fees are awful, especially when they advertise for pool and it isn't open the entire weekend. The staff was very unaccommodating. We have reached out to corporate for compensation as well.

8

Sarah

Jun 2, 2025

·

Stayed 2 nights

The heated pool was heated to hot tub temperatures which wasn't good for kids burning off energy playing in the pool. The hotel was very nice. The room was a bit monochromatic and the ceilings were low in some areas. Overall the hotel was wonderful. The location was great and the complimentary shuttle to the Battery and Truist Park was great!

8

Charles

Feb 2, 2025

·

Stayed 2 nights

The pool is not working

6

Raeniece

Apr 24, 2023

·

Stayed 5 nights

I chose this property because of the pool. I was highly upset that the pool was not cleaned even after I asked staff to clean.

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Cleanliness

Feedback is mixed: many guests found rooms and common areas clean, but recurring reports note musty or damp odors, dirty or stained linens/bathrooms, slow drains, and occasional pests.

Related guest reviews

10

Hiroki

Oct 15, 2025

·

Stayed 5 nights

The room was clean, housekeeping did a great job before and duribg my stay. Gym was smaller than i expected but it good enough to get the job done.

10

Randy

Aug 15, 2025

·

Stayed 1 night

Friendly staff ! They help you with your bags to your room ! Rooms are very clean

6

Trudy

Jul 5, 2025

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Stayed 3 nights

This hotel has a great location. It is next to a waffle house, a CVS, and a Publix supermarket. The room itself definitely had some moisture issues as there was noticeable green mildew along the base of the carpet. Front desk, staff were super friendly and helpful however, housekeeping did not turn over our beds, despite filling out a paper request form to do so. They only refreshed our towels. Parking gets pretty full in the front lots. Pool and gym were the perks.

2

Gabriel

Jun 22, 2025

·

Stayed 2 nights

When we got to the room there was left over urine from a previous stay on the toilet and when you took a shower the water did not let out and stayed in the tub while showering. And then the shower made a noise the whole time the shower was on. For the price of the room I would think the stay would have been better.

2

Jonathan

Sep 22, 2024

·

Stayed 2 nights

Room 941 has bugs in it. Small roaches to be exact. On top of the bugs, I was charged twice for my stay. I was told they dont know why the system automatically charged my card the next day. Hopefully it will not take a long time to get my refund.

2

Gregory

Sep 3, 2024

·

Stayed 2 nights

Had to look at 4 rooms before I found one that did not stink of mold. Hotel is old and waterlogged.

10

BRANDI

Jun 3, 2024

·

Stayed 2 nights

Staff was excellent and rooms were clean snd very comfy bed.

6

Kyla

Dec 3, 2023

·

Stayed 1 night

The room was a very nice size but it wasnt that clean. There was different types of hair on the bathroom floor and a hair clip was left in the corner on the bathroom mirror. I wish the rooms were cleaned as if they were staying there vs just cleaning to say it was cleaned.

2

Jasmine

Oct 22, 2023

·

Stayed 3 nights

There was blood on the sheets a they refused to switch us rooms!

4

Rachel

Sep 5, 2023

·

Stayed 5 nights

When we walked into the initial room they gave us there was a gigantic roach crawling over the bed. They gave us another room and comped is for breakfast the next day. Skip the breakfast, it is not worth the $16 per person a day. The hotel is very dated and could use an upgrade, but the rooms are spacious and things were quite during our stay.

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Rooms

Rooms are often spacious and comfortable, but many reviews cite inconsistent A/C or heat, dated furnishings, musty or damp conditions, and maintenance problems such as poor drainage, weak lighting/outlets, or malfunctioning TVs.

Related guest reviews

10

Lauren

Oct 19, 2025

·

Stayed 2 nights

Large, spacious, clean accessible room. Catered family dinner delicious!

10

Mary

Aug 10, 2025

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Stayed 3 nights

We have stayed here several times since it is very convenient to family in Atlanta. The staff is fabulous! The rooms are very comfortable, clean and pleasant.

4

Michael

Jul 19, 2025

·

Stayed 1 night

I booked this hotel mainly for the shuttle to and from the Braves game—my mom has mobility issues, so that feature was a big draw. Unfortunately, the shuttle never showed up either way. We waited 40 minutes for the first shuttle, missed the beginning of the game (Usher threw the first pitch!), and had to Lyft. After the game, we were told the shuttle would arrive at 10:30. We were there early, waited over an hour, called the hotel multiple times, even got the shuttle’s direct number—no shuttle. The hotel itself was just okay. The hallways were hot, and our room’s A/C barely worked and was super loud. Parking and breakfast aren’t included ($17 and $21, respectively), which was frustrating but at least clearly listed when booking. What really bothered me was the lack of customer service—when I brought up the shuttle issue at checkout, I got a casual “I’ll pass that on” with no offer to make it right. I’ve stayed at a lot of hotels in the area and this one ranks at the bottom. Can’t recommend it.

6

Kenneth

Jul 16, 2025

·

Stayed 1 night

The room was so hot. Slept on top of covers. Thought it was just when we first got there so we turned ac down and went to Allstar game. When we finally made it back after midnight it was still so hot but said it was 65 in the room. The room also smelt like smoke even though it was supposed non-smoking. Overall it wasn’t terrible just the room issues made me give a 3 star. The shuttle service within 5 miles of the facility was great.

4

Sheila

Jun 23, 2025

·

Stayed 1 night

Nice rooms but the air-conditioning wasn't working properly and was very uncomfortable. Also, paying $21 for breakfast wasn't worth it. It was basically the same breakfast you would get at a hotel that offered complimentary breakfast. Would not recommend

6

William

Jun 12, 2025

·

Stayed 2 nights

The AC was not working properly and we did not figure this out until overnight on day 1 after a night of disturbed sleep. I reported th problem to the staff the next morning as we were headed out for the day. No one contacted us about the room until I asked later that afternoon. I was told the problem could not not be fixed and was offered to move to another room. At this point, the move was not realistic as we were headed out to a concert for the night and leaving the next morning. They did offer us a fan and 2 complementary drinks at the bar - of which I was only able to use one b/c the bar closed. Additionally, upon check in, we were told that our package included free breakfast on both days plus $10 per day towards the store or restaurant - my daugher and I both her staff specifically name the store. We purchased items both days from the store. At check out we were charged for the items from store and told the credit didn't apply to the store. We would not have taken items from the store if the credit didn't apply. I would have gone accross the street to Publix where the same items are less than half the price. When I questioned the charges, I was told the manager would contact me.I have not heard from anyone yet. Overall, not a good stay.

6

Stephen

Jun 11, 2025

·

Stayed 1 night

Needs upgrades to usb chargers and to check the outlets to be sure they work—many in our room did not. The sink in the bathroom would not drain. The bedding and pillows need updated.

6

Regine

Dec 29, 2023

·

Stayed 1 night

Our room was cold, even with thermostat being at 90 degrees. The maintenance person told us it takes a while for the room to become warm because it was kept at a low temperature for a long time.

2

Anndrea

Dec 27, 2023

·

Stayed 1 night

Hotel had no AC. They said they would refund me and didn’t!! I left early because it was so hot I couldn’t get comfortable.

6

ANASTASIA

Dec 22, 2023

·

Stayed 2 nights

Curtains in the room don’t close all the way ; the rooms just need major updating . My tub faucet dripped my entire stay, my tv didn’t work upon checking but maintenance replaced the tv but didn’t calibrate it so I didn’t get all the channels . Was a quiet stay but just things were falling apart in the unit. Great location and great staff though

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Service

Staff are frequently described as friendly and helpful, especially shuttle and breakfast teams. However, check in can be slow or disorganized with some curt interactions, plus recurring billing/key issues and limited problem resolution.

Related guest reviews

10

Alfred

Aug 24, 2025

·

Stayed 2 nights

Our stay was very good, the service and people were very friendly and accommodating. Love love love Carolyn sooo friendly and uplifting . She’s very special

10

Christopher

Jul 15, 2025

·

Stayed 4 nights

Excellent service, clean rooms and professional employees. Easy to help you with any request you need.

10

Melinda

Jun 17, 2025

·

Stayed 1 night

Amazing! Close to the Braves stadium and they offer shuttle. Fred the shuttle driver was fantastic! The customer service at this hotel was wonderful from check in to the delicious breakfast and staff!! The room was nice, clean, & modern. The hotel was classy and close to food and cvs and shopping! This will be where I will stay when going to games! FYI- parking is $17 per day but worth it.

6

Hjalmar

May 4, 2025

·

Stayed 1 night

HUGE FIASCO WHEN CHECKING IN…..first, I was told that my room woild be ready by 1500 then to find out that there were NO rooms ready even after check in time….front desk started a check-in “list”…..HUGE LINE OF PRETTY PISSED OFF PEOPLE NOT BEING ABLE TO CHECK in…..Checked in WAAAYYY PAST 1600 which made me late to an engagement in town…..terrible!

4

Kristy

May 4, 2025

·

Stayed 1 night

Hotel was nice! The woman at the desk checking you in was horribly rude! We arrived for check-in because we are told we could check in after three. We were then told the room was not ready and to come back at four. We came back at 4:45 and we told again the room was not ready. There were multiple people in the lobby saying that they have been waiting over two hours for their room! We understand having to wait but the attitude and how we were treated by the woman doing the check-in was uncalled for! We had a wedding to get to, and we’re unable to get ready in our room. She didn’t seem to care, she did not offer any solution to the problem! This morning on check out, the same woman was there, and we received the same attitude from her as we did last night. She didn’t ask how our day was. She didn’t ask if we needed anything. There are many options in the Atlanta area that we had to choose from. We probably won’t be back till this one.

4

Henry E

May 4, 2025

·

Stayed 1 night

The check in at 4 was supposed disorganized. The lobby was full of people who had checked in but rooms were not ready. There was a list of people that they would call the name when the room was ready. After waiting an hour I checked and they forgot to put my name on the list. We went ahead and went to the baseball game and got our room when we got back.

4

Julie

Mar 30, 2025

·

Stayed 2 nights

While the hotel and room was ok, I would say it was below a Hampton Inn quality room.. the staff were not accommodating or welcoming. I tried to check in to my room at 2:20 pm, and was told that if I wanted to check in to my room “early” there would be an extra $45 charge to the room. I asked, what is the check in she said, 3pm. I explained I had a very long travel day, I had been up since 4 AM.. and asked if the room was ready could I please check to rest. The front desk clerk says no. She made me stand there for 40 minutes even though the room was ready. I have never experienced that in all my years. I was so tired and exhausted. All the big brand hotels do not do this!! I will never stay this no name brand hotel again. The lack of compassion and customer service was beyond anything I have ever experienced.

10

Erika

Nov 21, 2024

·

Stayed 1 night

The staff went out of their way to ensure our stay would be comfortable.

6

Amelia

May 19, 2024

·

Stayed 1 night

The front desk wouldn’t allow us to check in a minute before 4:00. Never have I ever stayed in a hotel that did that. Made us late to our event. It caused a LONG check in line.

2

Miles

Jun 9, 2023

·

Stayed 3 nights

Having checked in a 4PM, I arrived back at my room later that night to find my key didn't work and the hotel had no record of me checking in, though my luggage was in my room. I had to re-register with another credit card, and thus had pending charges on two credit cards. When I awoke in the morning I found my door had been opened, kept from being fully opened by the deadbolt I had wisely used. Someone else had a key to my room. The hotel's explanations for these things were at best implausible. This is not a safe place to stay.

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Location

Very convenient for Truist Park and the Battery, with easy access to highways and nearby shops and eateries. Many guests found the area quiet and safe.

Related guest reviews

10

Nichole

Aug 12, 2025

·

Stayed 1 night

Perfect location to Truist park. The shuttle service was so easy and convenient. Will stay again!

10

Sara

Aug 12, 2025

·

Stayed 2 nights

Was close to everything

10

Maliha

Jul 22, 2025

·

Stayed 2 nights

The stay here was very comfortable. This hotel is located at a very convenient location for any events at the Truist Park or Cobb Energy Performing Arts Center. For the weekend we attended events at both places and it was such an easy drive. The hotel was also running a shuttle every 15 mins for the Baseball games for the weekend. Rooms were clean, Staff super friendly and breakfast was a plus too. Lots of other food options around this location as well.

10

Sonia

Jul 6, 2025

·

Stayed 2 nights

The hotel’s proximity to stores and restaurants.

10

Hector

Jun 15, 2025

·

Stayed 2 nights

Great stay. Room was awesome. Place was clean. Location excellent.

10

Sheri

Mar 1, 2025

·

Stayed 3 nights

Nice property not far from the battery. Clean. Staff was nice and efficient.

8

Bryanna

Nov 17, 2024

·

Stayed 1 night

Loved the location of the property. Safe area with a few food options near

10

Samia

Jun 13, 2024

·

Stayed 1 night

I loved how close this hotel is to 285!

10

Jonathan

Jan 19, 2024

·

Convenient, quiet location!

10

Patrick

Oct 8, 2023

·

Stayed 2 nights

Excellent value, 3 star hotel. Superb location, close to downtown, Cumberland Mall and a shuttle away from Truist Park. Shirley at the front desk was extremely nice and super accommodating. Will definitely return!

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Dining

Breakfast value and quality are inconsistent, with several mentions of high pricing, reduced offerings, and variable food. Some guests enjoyed the buffet, drinks, and bar service, but restaurant hours can end early.

Related guest reviews

6

Jessica

Nov 1, 2025

·

Stayed 2 nights

As usual, the lobby and staff were amazing. The rooms, however, are not being kept maintained as needed. Busted lamp shades, terrible paint/caulk jobs. The tub only drained occasionally. We've stayed here quite often over the years and choose it because the location is convenient, the hotel is extremely quiet, fair price. The mattresses that have always been there have been changed out. Hard as a rock, made noise like box springs when we turned over. The 2nd night there the key card quit working. Reprogramming them didn't work, engineer brought computer up to fix it. We had tickets to an even and couldn't wait around - they said no problem. We came in at almost midnight and were given new keys that ALSO didn't work. No recourse so they put us up in a different room for the night and gave us free breakfast. Nothing available to us except the clothes on our backs. The next morning we were able to get in and brought our stuff to the new room where we were able to shower...in cold water because the water didn't heat up. There was also drywall/plaster dust on towel racks. Breakfast advertised on website @ $16 per plate with made to order pancakes/waffles/french toast. We got there and were told it was $21 with none of the made to order items available. We only ate because it was free. At best it was a subpar regular 2 star hotel free breakfast. There was a bug in one of the juice carafes. We were not offered ice water or table service and the seats in the dining room were filthy.

6

Preston

Aug 15, 2025

·

Stayed 1 night

We really enjoy staying at the Sonesta. The location is perfect for us -- Publix and Starbucks across the street. The sushi place was delicious as well. The staff at check in were amazing and so kind. The sweet lady at breakfast was so good at her job and had a heart for service - you could tell and you felt taken care of! We are not "needy" guests, however we did have two negatives during our most recent trip -- 1. The restaurant is advertised to be open until 10. We rushed back to the hotel to get dinner before they closed only to find out that they closed early --- on a Saturday night. I even called earlier in the evening to confirm the hours. I understand being slow, however this was a hotel amenity that I was counting on to feed my children. We had to go back out at 9:15pm to find dinner - as out of town visitors with cranky children. 2. We reserved late check out for our children to swim for a few hours -- the pool was locked at 8:30am (posted open time was 6AM). We went to the front desk and were told that it would open at 10am. No explanation or empathy was given -- another amenity that we were unable to use. I am sympathetic to staffing issues or another reason for these things, however it was disappointing while in the moment. Overall, we appreciate the staff for making our stay enjoyable.

10

Charles

Aug 14, 2025

·

Stayed 2 nights

Property was quiet and breakfast buffet was great, but the property is dated and needs upgrades! Overall enjoyed our stay! We’ve been staying here for years making our annual Braves games! Staff was amazing!!

10

Surodney

Aug 11, 2025

·

Stayed 1 night

Well deserved getaway. Great drinks, food, and very friendly staff.

10

Maliha

Jul 22, 2025

·

Stayed 2 nights

The stay here was very comfortable. This hotel is located at a very convenient location for any events at the Truist Park or Cobb Energy Performing Arts Center. For the weekend we attended events at both places and it was such an easy drive. The hotel was also running a shuttle every 15 mins for the Baseball games for the weekend. Rooms were clean, Staff super friendly and breakfast was a plus too. Lots of other food options around this location as well.

6

Matthew

Jun 30, 2025

·

Stayed 2 nights

The rooms were clean and big, the hotel staff was kind. I took 2 stars off because the breakfast buffet was one of the worst breakfasts I’ve ever had while staying in a hotel. The breakfast was the most disappointing thing about my 2 night stay. Excellent location to Truist Park, however, it is a distance away from the city, so if you plan to go to Mercedes Benz Stadiums then I would consider elsewhere

4

Sheila

Jun 23, 2025

·

Stayed 1 night

Nice rooms but the air-conditioning wasn't working properly and was very uncomfortable. Also, paying $21 for breakfast wasn't worth it. It was basically the same breakfast you would get at a hotel that offered complimentary breakfast. Would not recommend

2

Harold

May 5, 2025

·

Stayed 2 nights

THis was a miserable experience. A 45 minute wait in line to check in. ONly one person at the desk- another standing around doing nothing. When I finally got to the front of the line, I was told that the clerk would check in two others first. Then, There's the Resort Fee of $34 per night - FOR WHAT? Its NOT A RESORT - just a pretty average hotel. Then there's the $17/night parking fee - FOR WHAT? AN open air parking lot that's not patrolled? PLease. Then there's the staff who don't care. then there's the advertised price for hte breakfast on the buffet that's $16, but when you get there, it's $21. Then there's the exercise bike in the gym that doesn't work. Then, there's the water cooler in the gym that doesn't work. Then there's the skimpy breakfast buffet htat uses fake egg poweder instead of real eggs - I get that at Hampton Inn, I expect better at Sonesta. Overall, this place is NOT WORTH IT, and a miserable experience. I won't be using this brand again.

10

Colleen

Jan 13, 2024

·

Stayed 1 night

Staff was friendly and informative. The beds were comfortable and the room quiet. We were disappointed with the restaurant.

10

sam

Mar 20, 2023

·

Stayed 4 nights

Great place to stay needs some updating and maintenance pool was green, some of the bar staff needed more training, dinner food could be better and plated better, breakfast was pretty good, bed was comfy easy parking, great front desk staff

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AI-generated summary based on recent guest reviews

Month	Average price
January	$89
February	$94
March	$82
April	$83
May	$93
June	$119
July	$136
August	$92
September	$94
October	$96
November	$90
December	$84

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $94	16 $125	17 $112	18 $94	19 $99
20 $94	21 $92	22 $94	23 $94	24 $92	25 $92	26 $92
27 $92	28 $92	29 $92	30 $92

Su	Mo	Tu	We	Th	Fr	Sa
				1 $92	2 $92	3 $94
4 $92	5 $92	6 $92	7 $107	8 $107	9 $107	10 $107
11 $106	12 $107	13 $107	14 $106	15 $107	16 $107	17 $107
18 $107	19 $107	20 $107	21 $107	22 $107	23 $132	24 $132
25 $107	26 $132	27 $132	28 $132	29 $107	30 $131	31 $132

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Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed

Deluxe Room, 2 Double Beds

Room, 2 Double Beds

Superior Suite, Multiple Beds

Suite, 1 King Bed with Sofa Bed

Room, 1 King Bed, Accessible

Room, 2 Double Beds, Accessible

Room, 1 King Bed with Sofa Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Sonesta Atlanta Northwest Galleria - Marietta

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