Extended Stay America Select Suites - Denver - Lakewood South

We stayed one night and our room smelled like a hamster cage. The smell was overwhelming and the bed was very uncomfortable.

Old, dirty, loud. Room smelled like cigarettes. A/C smelled like mold. Room didn’t look nearly as nice as the pics. This is a typical MOTEL that has permanent residents, they’re all the same.

Not very customer service friendly

Don’t know where to start on this property. First I believe Expedia should REMOVE them from their website. Upon arrival to front desk, I was greeted with the most SOUR face I’ve seen at the hundreds of hotels I’ve stayed at in my lifetime. The person working named Anna demanded that I present my wife’s drivers license although the reservation was booked with my name and my credit card. Never have I ever been asked to provide my wife’s identification upon checking in. As I was walking out another guest was coming in complaining about their room not being clean and no towels. She told them that they would have to complain tomorrow with manager and deal with dirty room tonight. they had just checked in. When I asked what would happen if our room was also dirty . She shrugs her shoulders and says” I’m not housekeeping. “ talk to manger tomorrow. We get to the room. I immediately notice the room is just horrible. But we figured that it was only for one night and we would make the best out of it. I go to use the restroom immediately and noticed that the toilet doesn’t flush. I knew this was gonna be an issue after seeing how the person named Anna treated the previous customer and how she acted about providing IDs. She gives me keys to another room and says go look at this one. I go in there and sure enough the toilet does not work in this restroom either. I go down and speak with her again and she says there is nothing I can do . I demand a refund.. and we left the immediately

Room had a weird odor. And the couch was dented in the middle. Bed was ok. Overall the room served the purpose for an over night stay.