Hotel Portofino

We spent seven full nights at Portofino and it was truly serene. Three things stood out: 1) The staff. Our servers E and A were truly amazing. Sometimes there was a language barrier, but it was more entertaining than a negative. As a US resident visiting a foreign country I don't expect our hosts to automatically speak english and it was actually more authentic to wade through some back and forth. And it wasn't a distraction at all we enjoyed the conversation. They were always checking on us. 2) The view. We saw seven sunsets, all equally brilliant, and all different but the same at the same time. It became the highlight of every day. 3) If you want relaxation, this is it. You move on your own time. If you want to visit local areas, there is a convenient bus that rolls through and can take you to the airport or towards Barra de Potosi. Taxis and rental cars work as well and you can park there for free. And there is absolutely nothing wrong with sitting by the pool or exploring the beach all day long. We would go back 100%.

Habitación amplia y personal muy amable. El único detalle es la alberca la cual no tiene control de temperatura (puede estar demasiado caliente). Un lugar excelente para mascotas.

Everything was excellent I supposed choice to be there because we pay at the property but they take the all amount at 9:00am I didn't know untill after the arrival cause during the travel I haven't Wi-Fi. It's better yes, cause you don't have to do nothing just received the key and room. They have to remark this transaction like other hotel that need a deposit to make a reservation.

I was in the bed and there was a cockroach run in to my arm. I requested change of bedroom but I never received a sorry from the hotel. Also I feel is too expensive for what it offers.

Muy buena experiencia en general: habitaciones cómodas, buena ubicación y personal atento. Solo tomar en cuenta que es un hotel pet friendly, lo cual puede no ser ideal para todos los huéspedes, especialmente quienes prefieren espacios sin mascotas.