Holiday Inn Express Turlock by IHG

Great place, pool and hot tub were a little green and not cleaned

The only down side was pool was not open

It was under construction. Our room was new , but no working phone, window covered with plastic. Had to go to the desk for the tv remote, only the first floor had an ice machine. Forget napping either day.. construction was loud. They should have offered a discount on the $179 per day fee i was charged

This was a great stay made better by the courtesy of Adrian at the front desk. He made us feel very welcome. Only challenge came because parking is pretty limited if the house is full, but the facility itself is well maintained and the front desk staff highly engaging and helpful!

The room was supposed to be ready at 3pm. They had one ready on the second floor, but I requested one on the first floor because I’m disabled. The lady desk clerk said that the room would be reads in 20 minutes. We waited for an hour and the room was still not ready. The lady desk clerk said it was because they only had one housekeeper for the whole three story building. We waited almost an hour. We had to leave and could not wait any longer for the room to be ready. When we left that gentleman who was the desk clerk, said that they would give us extra points because of the inconvenience. When we came back at 8:30 at night, the room was ready. but when we came back at 8:30, I asked yhe man desk clerk how their points worked and how the credits were going to work and he changed his story and said he was going to let the manager know and they’ll decide if was going to get get extra points or not. So on one side, they offer us something for our inconvenience and on the other side, they turned and took it away. The pool was filthy and filled with dirt There was leaves and debris throughout the pool. The hot tub was green and it looked like there was no chlorine in it at all. The hot tub was also super hot to the point my skin felt like it was burning. The whole pool experience was horrible. The breakfast was great and coffee, tea and such a available all the time was great. I was very disappointed because I paid an extra more to stay there just for the pool that I couldn’t enjoy

No staff. Waited 45 mi s to check in because the person had gone to lunch. Arrived at 6pm after the late slow check in we got our room on the second floor with a broken elevator.

Good location for University activities. Exercise room nice but no weights or mat for stretching, one of 3 machines out of order. Breakfast is nice, but this stay it was basically the same each morning, in the past there was variety in hot options. No room service unless requested still, had to ask for TP 2x. Other than these minor issues, we do enjoy our stay there when I visit my son.

The property was clean and well lit. There was also a security guard that patroled the parking lot at night. My only concern during the weekend was the parking. Parking was limited due to some connex boxes that took up all of the parking behind the hotel. I had to park my truck and trailor across the street.

Hotel was under construction, front desk and eating area were full of dust.

The pool was great! The man who checked me in was super nice, and one of the day managers was kind, but there was one front desk guy that seemed to be in the wrong job for his attitude toward the kids. Unfortunately, the wi-fi is awful, non-existent at peak times, and the cell signal in my room (verizon) was poor even though I was showing three bars. The TV is not a smart TV, so don’t expect to be able to stream shows or to game on your devices. Breakfast had pretty good variety, but I’d call it average at best. Not many choices for hot dishes, but the biscuit and gravy was ok when they had it. If you just want cereal, yogurt, or fruit, you’ll be fine with the breakfast. Both mattresses had given up all sense of firmness on the sides closest to the table between them, and the pillows were hard. I did not get a good nights sleep, and I was there 8 nights. Honestly, if it weren’t for the pool that my young grandkids enjoyed almost every day, I would give it two stars. I travel to this area several times a year for a week to 10 days and will definitely not be staying here again.

The hotel itself was very nice and had all the amenities we needed. The location was perfect, being very close to the freeway and a shopping center with a variety of restaurants. However, the cleaning service was terrible. During our three-night, four-day stay, our room was never cleaned, despite multiple requests. Each day, we left early in the morning and returned late at night to find the room exactly as we had left it. This was very frustrating. We complained at the lobby and again at checkout, but the only response we received was an apology and an explanation that they were short-staffed. Additionally, they asked if I was a member of the Holiday Inn Club, which I am not.

Staff was very friendly, hotel and room were clean and fresh. Easy to get to. Close to restaurants.

Clean hotel in good location.

Front desk staff were very nice and helpful. A/C was quiet and worked great. Place was pretty quiet overall. Housekeeping was terrible. Our room didn't start off with enough towels. Only had 2 coffee pods. Had to go get them from front desk. After the first night, housekeeping came in and only emptied the garbage cans. Beds were not touched, shower was not cleaned. No coffee pods were left and again not enough towels. Dirty coffee cups from the day before were not even taken off the counter and thrown away. Didn't even remove used dirty towels from the floor. No vacuuming. Hallways could use vacuuming too. I don't know what they train the staff to do, but apparently it's just to say they got the room done in 2 minutes.

Our room was not cleaned or refreshed daily. Had to ask for clean towels and trash dumped. Was told our room would be completely cleaned the following day and it was NOT. The room was comfortable but is in need of remodel, very old especially the bathrooms.

Great stay very clean rooms

We emptied our own trash 3 of the 7 days. The bed was made on the first day only. The towels were changed 3 days out of 7 and we had to find the maid the other 4. The heater/air conditioner ran 24 hours a day and the maintenance man didn't know how to fix it without unplugging it. Only one maid said Good Morning, the rest of the staff were cold and uncaring.

The room wasn’t properly cleaned. The room had a candy wrapper on the floor. The sink was dirty on the side

It was very clean & quiet. There were no problems.

It was very clean.

Room space

They has the most comfortable beds & pillows

The room was spacious, breakfast decent. The pullout sofa bed was uncomfortable as per my son but the worst issue was the room faced a railway junction and every 1-2 hr a train passes blaring the horn throught the night.The room only had single paned windows. So between the pullout bed and the noise from the train my son barely slept and he had an important test the next day that is the reason we stayed in the hotel, thankfully he did fine.

Our room was very spacious. Parking was easy. Staff was very friendly. We were on the street side of the building and it was noisy at night with traffic. The train tracks are also very close. But we would stay here again.

That's bed mattress seem little old what I can feel that many used from people there..

This is my second stay while visiting family, & it’s very nice. The staff is friendly, the rooms quiet, & the coffee never ending. A good option if you are staying in Turlock

The hotel was recently remodeled on my last stay. I was not too happy with the new room layout and furniture so only booked 1 night here and 10 nights next door. Likes: Good breakfast and very friendly staff. Dislikes: The safe is on the floor so you have to lay on the ground to use, The drawers for clothes are basically on the floor as well and the arm chair does not have arm rests to make office/computer work easy. Saying this, the hotel next door had the same annoying desk chair.

The AC lowest temperature was set at 70 degrees for my room. That was not cool enough for me and did keep me up part of the night

Dingy, stained furniture,dead cockroaches,painted over molding.great staff and great area

The pool was great! The man who checked me in was super nice, and one of the day managers was kind, but there was one front desk guy that seemed to be in the wrong job for his attitude toward the kids. Unfortunately, the wi-fi is awful, non-existent at peak times, and the cell signal in my room (verizon) was poor even though I was showing three bars. The TV is not a smart TV, so don’t expect to be able to stream shows or to game on your devices. Breakfast had pretty good variety, but I’d call it average at best. Not many choices for hot dishes, but the biscuit and gravy was ok when they had it. If you just want cereal, yogurt, or fruit, you’ll be fine with the breakfast. Both mattresses had given up all sense of firmness on the sides closest to the table between them, and the pillows were hard. I did not get a good nights sleep, and I was there 8 nights. Honestly, if it weren’t for the pool that my young grandkids enjoyed almost every day, I would give it two stars. I travel to this area several times a year for a week to 10 days and will definitely not be staying here again.

Easy check in very welcoming great service definitely will be back . The front desk staff A+ perfect customer service

Very accommodating staff! Made us feel welcome.

Staff was very friendly, hotel and room were clean and fresh. Easy to get to. Close to restaurants.

Staff was great. Especially Mrs. Isabel from the kitchen. The front desk were very welcoming.

Front desk personnel have poor customer skills between them and guest suffers because of it

Staff was very friendly and courteous. Smiles everywhere.

We emptied our own trash 3 of the 7 days. The bed was made on the first day only. The towels were changed 3 days out of 7 and we had to find the maid the other 4. The heater/air conditioner ran 24 hours a day and the maintenance man didn't know how to fix it without unplugging it. Only one maid said Good Morning, the rest of the staff were cold and uncaring.

This was a great stay made better by the courtesy of Adrian at the front desk. He made us feel very welcome. Only challenge came because parking is pretty limited if the house is full, but the facility itself is well maintained and the front desk staff highly engaging and helpful!

My check in was a bit stressful it was my first time getitng my own hotel. The lady wasnt so helpful in chrcking me in i bleive melisa was her name. She wasnt so friendly a little rude wasnt very helpful for questions. Luckily another recpetionist jasmin realy realy helpful very nice friendly answered all my questions to her best.

No staff. Waited 45 mi s to check in because the person had gone to lunch. Arrived at 6pm after the late slow check in we got our room on the second floor with a broken elevator.

Nice and clean, lots of restaurants within waking distance

Staff was very friendly, hotel and room were clean and fresh. Easy to get to. Close to restaurants.

Our room was very spacious. Parking was easy. Staff was very friendly. We were on the street side of the building and it was noisy at night with traffic. The train tracks are also very close. But we would stay here again.

We were pleased at property have a large enough lot and room for our 24\' trailer, a restaurant across the street, better than a "continental breakfast" included and the amenities in the room. Staff was inviting and helpful!

Clean hotel in good location.

No extra toilet paper, towel quality was average, no extra blanket and pillow in room for sofa sleeper, shower water pressure was low, bed comfort was ok, not enough place to sit for a suite, there was plenty of empty space could have used a few lounge chairs for extra seating. Location very close to train tracks you can hear loud trains early in the morning.

I was shocked to find out the hotel is right next to a railroad. I asked for a quiet room away from the ice machine and elevator, but ended up facing the train tracks instead. I spent the whole night listening to trains blaring their horns! Even after switching rooms the next day, I could still hear them. If you're noise-sensitive, you might want to steer clear of this place!

Good location for University activities. Exercise room nice but no weights or mat for stretching, one of 3 machines out of order. Breakfast is nice, but this stay it was basically the same each morning, in the past there was variety in hot options. No room service unless requested still, had to ask for TP 2x. Other than these minor issues, we do enjoy our stay there when I visit my son.

Staff were helpful, polite and efficient. Property was clean and quiet even though it was under an updating/ construction process when I stayed. Breakfast was good… options ranged from pancakes and eggs to oatmeal, and yogurt. Area was safe and walkable (if that’s your thing) to restaurants, coffee and grocery stores.

Walking distant to shopping area

Very friendly staff and welcoming stay. Complimentary breakfast was delicious!

They have the best breakfast it’s delicious and fresh

Booked for the location and breakfast. Front desk staff was great, breakfast was terrible both times we were there. Pancake machine broken each time, quality of food was terrible. Sausage dry/cold, potatoes were absolutely overcooked one visit and hard and undercooked the next. Definitely won't be going back. Rooms were clean and okay, but the poor breakfast and lack of sense of urgency to make it better for guests make me choose to go elsewhere.

Staff is very professional and helpful. Very clean. Breakfast was good.

The breakfast was good. Room was clean and spacious

Wonderful breakfast. Hot food is important before starting another day.

Very friendly staff. Room nice and comfortable. Breakfast awesome.

I didn't like the bathtub/shower because it feels too slippery and there are no handrails.All Holiday Inn Express seem to have the same bath.Also breakfast Sun.a m. was lacking.The juices were hot.The eggs had burned stuff throughout, waffle naker broken,and potatoes not done.We pay more to include the breakfast, but I will get a less expensive room and eat elsewhere.

Good location for University activities. Exercise room nice but no weights or mat for stretching, one of 3 machines out of order. Breakfast is nice, but this stay it was basically the same each morning, in the past there was variety in hot options. No room service unless requested still, had to ask for TP 2x. Other than these minor issues, we do enjoy our stay there when I visit my son.

The pool was great! The man who checked me in was super nice, and one of the day managers was kind, but there was one front desk guy that seemed to be in the wrong job for his attitude toward the kids. Unfortunately, the wi-fi is awful, non-existent at peak times, and the cell signal in my room (verizon) was poor even though I was showing three bars. The TV is not a smart TV, so don’t expect to be able to stream shows or to game on your devices. Breakfast had pretty good variety, but I’d call it average at best. Not many choices for hot dishes, but the biscuit and gravy was ok when they had it. If you just want cereal, yogurt, or fruit, you’ll be fine with the breakfast. Both mattresses had given up all sense of firmness on the sides closest to the table between them, and the pillows were hard. I did not get a good nights sleep, and I was there 8 nights. Honestly, if it weren’t for the pool that my young grandkids enjoyed almost every day, I would give it two stars. I travel to this area several times a year for a week to 10 days and will definitely not be staying here again.