Name: City Express by Marriott Santa Ana/Orange County Airport
Address: 2720 Hotel Terrace Dr, Santa Ana, Kalifornien, USA, Santa Ana, Kalifornien, US
Price range: 121 $–210 $ per night
Rating: 7.67

Was Gäste sagen

Im City Express by Marriott Santa Ana/Orange County Airport loben Gäste das freundliche Personal und die geräumigen Suiten, aber viele berichten auch von laufenden Renovierungsarbeiten, begrenzten kostenpflichtigen Parkmöglichkeiten, die manchmal Optionen außerhalb des Hotels erfordern, sowie von Beeinträchtigungen der Einrichtungen wie Pool und Frühstück.

Das Feedback zur Sauberkeit ist gemischt: Wiederholt werden schmutzige Teppiche, Wartungsprobleme und gelegentliches Ungeziefer erwähnt, während gleichzeitig mehrere Kommentare darauf hinweisen, dass die Zimmer sehr sauber waren. Lärm zwischen den Etagen und zeitweilige Probleme mit Warmwasser oder der Klimaanlage werden erwähnt, und einige Gäste fanden die Beschilderung schwer zu erkennen. Erwarten Sie freundlichen Service und großzügige Zimmer, aber überprüfen Sie den Renovierungsstand und die Parkmöglichkeiten, bevor Sie reisen.

Leistungen

Begrenzt

Reinigung

Uneinheitlich

Zimmer

Geräumig, aber veraltet

Dienstleistung

Freundlich, aber Uneinheitlich

Standort

Praktisch

Gastronomie

Uneinheitlich

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Renovierungsarbeiten haben die Nutzung der Einrichtungen beeinträchtigt: Der Pool und der Whirlpool sind oft geschlossen, schmutzig oder unbeheizt, und es gibt gelegentlich Probleme mit Aufzügen und der Fitnessausrüstung. Die Parkmöglichkeiten sind begrenzt und kostenpflichtig, wobei Gäste manchmal einen Parkplatz außerhalb des Hotels oder einen Valet-Parkservice nutzen müssen.

Ähnliche Gästebewertungen

6

James

12. Feb. 2025

·

Aufenthalt am 3 Nächte

My family and I were really looking forward to using the heated pool and hot tub. No heat for pool and hot tub was completely down. I really would have liked to be given a heads up before we got there so we could have made other plans for hot tubbing!

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6

Richard

30. Sept. 2024

·

Aufenthalt am 2 Nächte

$20 a night for parking was steep. There was a free Wifi option, but they try to scare/steer you to paying and/or registering for some rewards program. So, those two things soured my experience upon check-in. The rest of the stay was good though.

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10

hercell

11. Apr. 2023

·

Aufenthalt am 3 Nächte

Comfy big room and It’s clean room. I usually gross out in some hotel because it has funky smell and gross carpet and bed. But Hampton Inn and Suites is one of our favorite hotel. They have friendly staff. Breakfast included is a plus we don’t need to go out and eat somewhere. The down part is you have to pay for parking spot and they didn’t tell us when we book it. The Pool and Hot tub is closed due to renovation. Everything is excellent.

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10

Kathryn

10. März 2025

·

Aufenthalt am 2 Nächte

This hotel was great! Easy check-in, comfortable beds, great breakfast. The only downside is the parking is awful—we had to park at another hotel across the street both nights.

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4

Nancy

20. Okt. 2024

·

Aufenthalt am 1 Nacht

We had to pay $20 to park across the street in another hotel's parking because their parking lot on site was extremely small. THat parking lot might work early morning after people check out, but don't expect anytime parking if you come at night time. You can tell by the parking lot size it cannot accommodate all of the hotel guest rooms. It was VERY SMALL. I have no issue with that parking across the street, the issue is that there were no pedestrian walk way and we literally have to Jay-walk over each time. The hotel is on a curve on the road so at night it was dangerous. I'm 7 months pregnant and had to walk across the street in the middle of the night because we checked it late. We felt deceived because on the website it only stated the additional parking lot was "500 ft" away. Housekeeping did not do a good job cleaning the room. We found a sports bra hanging behind the bathroom door. We didn't say anything because we were tired and it was close to midnight. We also had a 2 year old toddler. We just wanted to sleep through the night and check out early morning. Definitely will not stay here again.

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4

Rebecca

1. März 2023

·

Aufenthalt am 1 Nacht

The hot tub and pool were not clean. I booked this place for its location and the fact that it offered breakfast included. We did not get hot breakfast, instead got an apple, muffin and granola bar. The Elevator was out of service, I had surgery on my leg a few months ago and was not happy to hear of this while checking in. Coffee maker in the room was broken. It was a lot of money out of pocket in CAD for us for what we got. I can appreciate it was under construction but more detailed notice ahead would have allowed me to book somewhere more accommodating for my limited abilities.

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6

Andrea

27. Juli 2024

·

Aufenthalt am 2 Nächte

The property was fine. The parking was limited due to the hotels construction. I was disturbed that we were charged $20 per night to park and spaces were limited. We were told to park across the street—- with no discount.

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4

LORIE

25. Jan. 2023

·

Aufenthalt am 1 Nacht

When we checked in we noticed it was a complete construction zone. Every single floor was a mess. We checked into our room and noticed that the bathtub was black. I called the front desk and they came to clean it. We were offered another room, but had already unpacked. The next morning the shower backed up. The hot tub was filthy, no towels, luke warm and broken. I did call before making reservations and specifically asked if they had a hot tub, and the answer was yes. The pool was disgusting. The ice machine did not work on our floor and the breakfast area was closed. We were offered a bag breakfast with an apple, granola bar, muffin and water. The only good part about this experience was Robert at the front desk. He gave us towels, some snacks (since there was not a restaurant nearby), cleaned our tub (along with a very nice maintenance man) and offered us a new room. Do not go to this hotel!!!! It was horrible! However, Hampton Inn should give Robert a huge raise for trying to make our experience better. They sure didn't give him much to work with!

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6

Elisa

17. Feb. 2025

·

Aufenthalt am 3 Nächte

The breakfast was nice: waffles, eggs, sausage, potatoes, cereal, bagels, muffins, fruit, oatmeal, juice etc. Didn't love that we had to pay $20/day (but I supposed typical for CA), or that when we got home at 11pm one night, we had to park across the street because their lot was full. We were there 3 nights and the maids never came. So on day 3 I called and asked someone to please come take our garbages out, all of which were overflowing, and I asked for more toilet paper since we were nearly out. The pool was cold and the hottub was broken, so that was a disappointment for our kids. the treadmill was also broken. but we loved using their peloton bike (works if you have a peloton account).

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6

Jessica

21. Sept. 2025

·

Aufenthalt am 1 Nacht

The property is in construction so there is no breakfast and swimming pool even though the listing still shows breakfast included and swimming pool available. A bit disappointed

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Reinigung

Die Sauberkeit ist uneinheitlich: Mehrere Bewertungen bemängeln schmutzige Teppiche und Badezimmer, undichte Stellen oder Schimmel sowie gelegentliche Ameisen oder andere Insekten, während andere die Zimmer und öffentlichen Bereiche sehr sauber fanden.

Zimmer

Die Zimmer sind geräumig und verfügen über Suiten mit separaten Wohnbereichen, wirken aber oft veraltet und leiden unter Lärm zwischen den Etagen sowie Wartungsproblemen wie langsamem Warmwasser, quietschenden oder festen Matratzen und defekten Armaturen.

Dienstleistung

Das Personal wird häufig als freundlich, hilfsbereit und schnell beschrieben, aber die Zuverlässigkeit des Services variiert: Es gibt Berichte über Fehler beim Check-in, Überbuchungen, Probleme mit den Schlüsseln und unvollständige Bearbeitung von Anliegen.

Standort

Günstige Lage in der Nähe der 55 Freeway und Attraktionen wie Geschäften, dem Strand und Disneyland; mehrere Gäste empfanden die Gegend als sicher. Einige hatten aufgrund der begrenzten Beschilderung Schwierigkeiten, den Eingang zu finden.

Gastronomie

Das Feedback zum Frühstück ist gemischt: Viele genossen ein heißes, abwechslungsreiches Angebot, wann immer es verfügbar war, aber während der Renovierungsarbeiten war es manchmal nicht verfügbar, auf Grab-and-Go-Optionen beschränkt oder schlecht bestückt, und es fehlten morgendliche Optionen für einige Gäste.

Monat	Durchschnittspreis
Januar	124 $
Februar	138 $
März	161 $
April	132 $
Mai	124 $
Juni	154 $
Juli	174 $
August	127 $
September	129 $
Oktober	126 $
November	127 $
Dezember	122 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $138	18 $167	19
20 $121	21 $129	22 $129	23 $141	24 $139	25 $151	26 $151
27 $150	28 $151	29 $149	30 $151

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $139	2 $151	3 $151
4 $151	5 $131	6 $131	7 $131	8 $131	9 $152	10 $151
11 $151	12 $129	13 $131	14 $131	15 $131	16 $152	17 $149
18 $152	19 $150	20 $151	21 $131	22 $131	23 $148	24 $171
25 $174	26 $148	27 $131	28 $131	29 $150	30 $151	31 $210

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Monatliche Durchschnittspreise

Über diese Unterkunft

Standort

Zimmeroptionen

Suite, 1 Schlafzimmer (Mobility Accessible, Roll-In Shower)

Suite, 1 Schlafzimmer

Zimmer, Mehrere Betten

Suite, Mehrere Betten

Suite, 1 Schlafzimmer (Hearing Accessible)

Gästebewertungen

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Was Gäste sagen

Richtlinien der Unterkunft

Check-in-Anleitungen

Kaution

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