Name: Grand Burstin Hotel Folkestone
Address: The Harbour, Folkestone, Kent, GB
Rating: 6.73

Ce qu'en disent des voyageurs

L'hôtel Grand Burstin reçoit des avis mitigés : les voyageurs apprécient son emplacement en bord de mer, sa vue sur le port, ses prix abordables et ses animations nocturnes, mais beaucoup signalent des intérieurs vieillissants, une eau chaude intermittente et des problèmes d'entretien, du bruit et un parking payant limité qui se remplit souvent rapidement.

Les commentaires sur la propreté sont contradictoires : certaines chambres sont impeccables, mais beaucoup soulignent des moquettes tachées, une odeur de cigarette persistante et la présence occasionnelle d'insectes ou de moisissures. Le service est généralement aimable et serviable, bien que des files d'attente et une résolution lente ou inexistante des problèmes soient signalées. Idéal pour des courts séjours à faible coût près du port si vous privilégiez l'emplacement au confort.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Une piscine et une salle de sport sont disponibles sur place (souvent moyennant un supplément), ainsi que des animations nocturnes et un bar ; les ascenseurs peuvent être lents ou parfois hors service. Le parking est payant et souvent complet, de sorte que certains clients ont utilisé des options à proximité.

Avis de voyageur à ce sujet

8

Nicola

23 avr. 2025

·

A séjourné 3 nuits

Had a lovely stay over Easter weekend. The entertainment was good and staff very friendly. Rooms were clean. Unfortunately, one lift was out of action so it took a while to and from our room.

8

Ruth

26 juil. 2025

·

A séjourné 1 nuit

Room was spacious, with a balcony, lovely sea view. Good place to stay for a night. There only appeared to be one lift working, which meant quite a wait especially has most people had luggage.

8

Asta

1 juin 2025

·

A séjourné 1 nuit

Very good location. We were able to park our car in hotel's car park for a £5 a day.

6

Stacey

4 avr. 2024

·

A séjourné 1 nuit

A good hotel by the harbour for a low price which was good. The staff were great and the room had amenities such as iron, hairdryer, coffee and soap etc.. Negatives were that the walls are so thin you can hear every door slam or conversation from other guests rooms. The reception staff did offer to allow me to change rooms for my second night to be fair. Also I didnt find the mattress very comfy so I didn't get the best sleep. The pool is an extra charge of £3 and is quite a small pool and the hotel offers a small gym. Parking is £5 a day and the car park is within the hotel. I didnt eat there so can't comment on the food but they offered a good choice of menu and happy hour on drinks.

4

Rosie

10 sept. 2023

·

A séjourné 1 nuit

Let’s start with - don’t believe the claim about parking. Their carpark under the hotel is shut, there is not enough on-site parking, what there is can only be described as first come first served chaos. The alternative across the road is a public carpark that shuts at 12:00am and opens at 6:00am with a phone number to call if you need to leave earlier. Oh and you have pay for it. No food on offer at 8:30pm on a Friday on a bank holiday weekend!!! Obviously the staff are not encouraged to deliver service, just turn up for work. The vending machines were cash only, marvellous idea in the past, but the who carries around £5 of shrapnel anymore. Felt like hotel that had lost its way. We were using the shuttle first thing in the morning and wanted simple, convenient, clean with food and parking. We didn’t get that and would not recommend this hotel to shuttle users. Sorry owners but you need to up your services, offer food to sensible times and recognise the electronic age with cash free vending- and either drop any pretence about car parking or control it properly, people going on holiday want to trust their car is safe and you miss that by a mile.

10

SM

9 avr. 2025

·

A séjourné 14 nuits

They have a gym room and swimming pool. They also got breakfast and dinner buffets and individual dishes to be ordered. They have a bar area serving sandwiches and cakes with tea and coffee in daytime after 11am. They are highly recommended for families with kids and elderly.

8

Helen

27 mai 2025

·

A séjourné 1 nuit

Lovely spot with great views. Room was fine for the one night. Breakfast was good enough and the price was pleasing. We travelled as a family of 6. We couldn’t get into the car park so used a nearby one which was more expensive but that was the only choice.

8

MsElizabethJTurfus

15 août 2023

·

A séjourné 1 nuit

Loved the location and facilities (pool and sauna). Friendly and helpful staff added to the very positive experience.

10

Dylan

7 mai 2025

·

A séjourné 1 nuit

I've been working in the area, and this hotel has been great. quiet, well appointed room with good facilities with a good bar and relaxed restaurant. There was even a pool if I had brought my trunks!

8

Sophie

15 févr. 2025

·

A séjourné 1 nuit

We stayed in the family and it was nice and clean the entertainment was good and drinks was cheap also the pool and gym both very good and cheap to use

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

La propreté est inégale : plusieurs clients ont trouvé des chambres propres ou impeccables, mais beaucoup ont signalé des moquettes et des salles de bains sales, des odeurs de fumée, de la moisissure ou de l'humidité, ainsi que des fenêtres et des balcons mal nettoyés. Certains ont mentionné des insectes ou des punaises de lit et des oublis de ménage (poubelles, serviettes, articles de toilette).

Avis de voyageur à ce sujet

8

Derek

27 sept. 2025

·

A séjourné 4 nuits

A single room with a view of the harbour, that was unexpected but very nice. Room was spotless. Only fly in the ointment, people in the next room, kept their tv on all night so not much sleep. They turned it off when they went for breakfast. Overall, this was a enjoyable stay and would definitely return.

2

DERICK

19 oct. 2025

·

A séjourné 2 nuits

The moment I entered the lift I began to wonder if I had booked the right place. It looked tired! When I landed on the 3rd floor the corridors were not inviting, surely they had seen better days. The carpets, doors and everything was anything but contemporary. Some old fashioned can be nice but not this one! It was clear this hotel has lacked investment or any effort to modernise the place. I arrived in my room to realise the place he not been cleaned after the previous user. That heightened my disappointment. The place was simply not nice….. many guests were there with their dogs/ pets and with the poor cleaning regime I would not feel comfortable using rooms that have had pets. I would not revisit.

4

Peter

5 mai 2023

·

A séjourné 2 nuits

Beyond dated, cleaning standard very poor especially bathroom and toilet extremely dirty. We complained about the bathroom and toilet and they upgraded us to a so called premier room, which was better on size but the bathroom still dirty. Windows filthy with bird poo and generally need to sort out their cleaning contractor and could do with a major facelift. We knew it would be a dated hotel, but clean rooms and bathroom you should be able to expect from a hotel. We still had an enjoyable time apart from the hotel issues.

2

Klaus

9 sept. 2023

·

A séjourné 1 nuit

This property is disgusting, unclean, dated, smelly, damp, sticky, Food cold and disgusting, not much choice, buffet not topped up, grim presentation. £31 for 2 people! Horrendous experience and one that I definitely won’t be repeating! Rooms? Dirty, beds uncomfortable. bed bugs, bathroom awful. I’m surprised that any serious booking site would sell these rooms.

4

Sarah

24 août 2025

·

A séjourné 5 nuits

Two great things about this hotel: Great mattress. Great location. The less impressive: Walking through a wall of smoke day and night from all the people smoking at the entrance. Despite signs not to. This was horrible, especially when with children. On entrance to the hotel (and overcoming that carpet - woah!) you can smell the pool, that’s fine and exciting for the kids. Then you enter the lifts and we all commented on the off bad smell. The doors opened to our floor and again, cigarette smoke smell. Having to use key cards to access the corridor is a pain, but your hands being left with a greasy film from using the handle is worse. The room was ok, though the door aggressively slams and I feared for small kids fingers. The fire doors separating the hallways need buffering as these cause noise throughout the night. The warm tap was akin the heat of lava and spurted out water in fits and starts. Not ideal. Our bins weren’t emptied for 5 days which was quite something. More places to hand damp clothes from the beach would be useful, as would a fridge. A ‘market’ selling bulk from Temu was set up on the ground floor at the weekend. Half expected suspiciously sourced old games consoles and TVs to be traded in a back room somewhere too. What an experience. Won’t be staying again.

2

Thomas

27 août 2025

·

A séjourné 1 nuit

Do not stay here! Car park was rubbish. Check in was slow, bedroom was dirty, mattress is very uncomfortable. Towels had dirt and what looked to be blood on them. Very old and outdated hotel with low standards

2

Joe

11 sept. 2023

·

A séjourné 2 nuits

Was very dirty. Hot and left the hotel covered in bites. From what thr doctor thinks is bedbugs Had 2 nights booked. Only stayed one. Definitely wouldn’t stay again

8

Rodney

31 août 2025

·

A séjourné 1 nuit

Very clean and bright room. Hotel corridors shabby. For me bed not the best. View of the harbour excellent.

2

Paul

24 sept. 2025

·

A séjourné 2 nuits

Bed bug's no hot water no heating rubbish i won't my money back

6

Svitlana

26 oct. 2025

·

A séjourné 1 nuit

Hotel is a bit old but overall clean. The only thing I had a problem with, my kettle was full of loose lime and it was crusted with lime too and I couldn’t make myself a cup of tea, it was so much. I would suggest to clean it with vinegar once in a while.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont simples et datées, bien que beaucoup offrent une vue sur la mer et certaines disposent d'un balcon ; le bruit provenant des murs fins, des portes qui claquent et des animations est fréquent, et les lits sont souvent décrits comme durs ou inconfortables. Les équipements de la salle de bain et l'eau chaude peuvent être peu fiables, il n'y a pas de climatisation, le Wi-Fi est payant et les prises électriques peuvent être limitées.

Avis de voyageur à ce sujet

6

Amy

18 déc. 2025

·

A séjourné 1 nuit

The hotel is in need of a complete renovation. The hallways are gloomy and have a prison feel. The wood chip needs to go, carpets replacing and the furniture updating. We were in a family room and transitted through many fire doors to get to our room. The room was large and sufficient, but only had 1 towel bundle for a single person.the water pressure is also woeful! On a plus note it was cheap and the breakfast good. The staff were polite and parking only £5

8

Emma

8 juin 2025

·

A séjourné 1 nuit

The location of this hotel is just great and we had a gorgeous sea view. Rooms are spacious and clean, just needs a bit of an upgrade

8

JE

24 mai 2025

·

A séjourné 1 nuit

Room was spacious, the only plug sockets were for the kettle and tv, and no others. Bedside lights were rather high and difficult to switch on and off whilst in bed.

10

Sara

31 août 2025

·

A séjourné 1 nuit

This hotel is suitable for a short stay of one or two nights. The room is very basic, and the hotel's condition could be improved. It's important to note that you get what you pay for; this is not a luxury hotel. However, the location is great.

8

Ruth

26 juil. 2025

·

A séjourné 1 nuit

Room was spacious, with a balcony, lovely sea view. Good place to stay for a night. There only appeared to be one lift working, which meant quite a wait especially has most people had luggage.

6

Carleigh

18 déc. 2024

·

A séjourné 1 nuit

Bed was very uncomfortable Pillows smelt musty Only enough hot water for one bath Good amenities Good fully stocked bar Friendly staff Booked the premier double room with sea view but no balcony or patio doors, very disappointed when it was one of the most expensive rooms to book

8

Rodney

31 août 2025

·

A séjourné 1 nuit

Very clean and bright room. Hotel corridors shabby. For me bed not the best. View of the harbour excellent.

6

Sharon

28 août 2025

·

A séjourné 2 nuits

Cold water for 24hrs. Reported but had to chase for it to be resolved. But they gave a free drink voucher to compensate. Hotel very busy, so you’d think they could afford to refurbish. Walls thin, doors bang, decor tired. Double bed just big enough for one adult! With two, one turn and your falling off!! Laughable.

6

Maria Carolina

22 juin 2025

·

A séjourné 1 nuit

Location is amazing, but this Hotel needs to be completely renovated. 8th floor rooms (premium) are ok

6

Paul

10 juil. 2024

·

A séjourné 1 nuit

A Very old hotel but it does have character. No air-conditioning, the room was boiling hot! The rooms look clean, it's just an old hotel and so looks like it could need a bit of TLC.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est souvent aimable et serviable, et certains problèmes ont été résolus par des changements de chambre ou des surclassements. Cependant, de longues files d'attente à l'enregistrement, une rudesse occasionnelle, des réponses lentes et des problèmes récurrents avec les cartes-clés sont également signalés.

Avis de voyageur à ce sujet

10

Susan

12 févr. 2025

·

A séjourné 2 nuits

Second visit to this magnificent hotel and cannot fault anything really. Fantastic staff and always welcoming. Breakfast was absolutely wonderful. At the moment it appears to be having renovation work which causes no problems for guests. It is brilliant the hotel fact is central to a variety of things for tourists, for example, shops, restaurants, bars, pubs and all viewpoints for sightseers. Finally the accommodation offers entertainment and a place to eat & relax.

10

Neil

18 août 2025

·

A séjourné 1 nuit

Was as just as we required and comfortable bed. Staff very accommodating making the whole experience seamless

8

janet

3 nov. 2025

·

A séjourné 2 nuits

Friendly welcome, helpful staff, good location, clean room.

8

Paul

26 janv. 2025

·

A séjourné 1 nuit

It's a large hotel, totally cashless from check-in to the bar, no cash accepted anywhere. Made a mistake with my room allocation but quickly resolved by Dave on reception who was doing the job of two people. Decor could be better and the rooms but for what I paid it was outstanding. £5 to park your vehicle overnight but overall very good. The view over the sea in the morning was very welcome.

6

Daniela

14 juil. 2025

·

A séjourné 1 nuit

Very well located. Long queue at check in. Very bad breakfast. Nice staff

10

Anne

23 juil. 2023

·

A séjourné 1 nuit

I had a problem with the room, but there was no difficulty in being given a different room. The service was excellent. Many thanks to Dave on reception.

2

Monika

26 août 2024

·

A séjourné 4 nuits

The best is the location, however that's it! The staff are rude and blaming visitors for keeping access cards near phones, while it isn't true! Every day we had to go to reception to get cards changed as it didn't work. Funnily this happened after checkout times each day,though we had 10 days stay. Also the room had only one plug and when asked for extensions they asked me to buy it. I had to charge from coffee shops as we did not have more than one plug in the room. They are far from knowing what customer service means as no apology whatsoever. No name badge either so hard to even complain. Hotel full of dogs who constantly barking so you can forget the good night sleep. Water not going down from bath, window is so steamed up that can't even see outside. I would never book a hotel in Grand Burstin, needs serious improvement!

4

Kimberley

23 juil. 2024

·

A séjourné 1 nuit

The room itself was absolutely fine. We arrived late around 10pm, the queue was huge to check in and staff were clearly very stressed and unwilling to help eachother. We booked a double room online and when we arrived were told it was a twin room we had booked. We also got a car parking charge sprung on us on arrival that wasn’t mentioned anywhere else previously. No cash accepted. The hallways stunk of cigarettes despite there being signs everywhere saying not to smoke. There was also a pile of nappies in the corner of the hallway. We managed to get into the room to begin with but after going to get something to eat we were unable to access our room. We were made to feel at fault for having the key next to the phone (it wasn’t!). Went back to reception to ask about the key and got given another key, then neither of them worked to get into the main access door so we couldn’t even get to our room. Had to go back down again to get yet another key before we were finally able to get in.

6

Brian

10 janv. 2023

·

A séjourné 1 nuit

Long queue to check-in. Very tired property. Room was ok but quite low budget.

2

Jamie

2 sept. 2025

·

A séjourné 1 nuit

Woman manager very rude

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Emplacement en bord de mer, à proximité de la plage, de la vieille ville et des commerces, avec un accès facile à l'Eurotunnel et à la traversée en ferry. De nombreuses chambres offrent une vue dégagée sur la mer ou le port.

Avis de voyageur à ce sujet

8

Ken

8 oct. 2025

·

A séjourné 1 nuit

Great location by the harbour

8

Emma

8 juin 2025

·

A séjourné 1 nuit

The location of this hotel is just great and we had a gorgeous sea view. Rooms are spacious and clean, just needs a bit of an upgrade

8

BRIAN

8 nov. 2025

·

A séjourné 1 nuit

Great location

10

Abigail

24 nov. 2025

·

A séjourné 1 nuit

The staff are very friendly and welcoming. The hotel is dated but comfortable,clean and great value for money. It is situated right in the hub of the harbour and close to the old town and shops. We've stayed here a couple of times and will definitely be coming,back. Theres great entertainment daily and a real feel of that holiday feeling .

8

Robert

15 nov. 2023

·

A séjourné 3 nuits

As an ex-Folkestone lad I love the harbour and East Cliff views. An annual nostalgia trip has been a shock regarding what's changed. But I still choose the Burstin Hotel for its location and ease of car parking. High Street walk up to town, or Road of Remembrance, or even Shangrala Steps...one can't get closer to the centre than that Hotel.

8

John

7 août 2025

·

A séjourné 1 nuit

We paid 49 quid for a double room where the bed was comfy and the place was clean. Basic and a bit tired but can't complain for the price. Convenient for the euro tunnel (10 mins) and coming the night belt meant we didn't have to get up at 2am. The harbour is delightful and a couple of mins walk away as it's the creative quarter. Good for a stroll. Lovely pubs nearby. Would stay here again.

8

Asta

1 juin 2025

·

A séjourné 1 nuit

Very good location. We were able to park our car in hotel's car park for a £5 a day.

10

James

28 juin 2025

·

A séjourné 1 nuit

Great hotel not far from tunnel for our crossing to France. I definitely would book again on our next crossing

8

Michele

8 août 2025

·

A séjourné 3 nuits

The hotel was well positioned in Folkestone. Although comfortable, it was a bit dated and in need of a refurb to give it that looked after feeling. Great size and space.

8

Svetlana

1 avr. 2024

·

A séjourné 3 nuits

The location is very good for walking and to enjoy the sea viewing.

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Repas

La qualité du petit-déjeuner et du dîner varie considérablement : certains clients les ont trouvés intéressants, tandis que d'autres ont signalé des repas gras, froids ou de mauvaise qualité, ainsi que des fermetures occasionnelles ou des options tardives limitées. Les prix du bar peuvent sembler élevés.

Avis de voyageur à ce sujet

8

Derek

27 sept. 2025

·

A séjourné 4 nuits

A single room with a view of the harbour, that was unexpected but very nice. Room was spotless. Only fly in the ointment, people in the next room, kept their tv on all night so not much sleep. They turned it off when they went for breakfast. Overall, this was a enjoyable stay and would definitely return.

8

Michael

22 juin 2025

·

A séjourné 1 nuit

Good basic hotel. Paid extra for sea view, which was excellent, nice little balcony. Comfortable room. Good breakfast. Check-in was very busy when we arrived, but very efficient and we were checked in within about 5 minutes. Car park was very busy and we were lucky to get a space.

10

Richard

24 juil. 2024

·

A séjourné 1 nuit

Good welcome and explanations, good service at bar and excellent breakfast, room was very clean, semi-sea facing and had a good bathroom. Hotel was busy which helped atmosphere.

6

Katharine

23 sept. 2025

·

A séjourné 1 nuit

Room and hotel were tired, but this was reflected in what we paid for it. Perfect for an overnight stay before picking up the Shuttle which is 15 mins away. Plentiful buffet breakfast for an additional £12 pp (but only £10.50 if we’d paid there), however it was swimming in grease and we’d recommend giving it a miss and picking up something at the terminal.

6

Fay

11 juil. 2025

·

A séjourné 1 nuit

The mattress was lumpy and the food was dreadful, certainly not worth the money.

8

antony

25 juil. 2024

·

A séjourné 1 nuit

Food wasn’t great lasagna over cooked and dry .

4

Andrew

13 août 2025

·

A séjourné 1 nuit

Food was awful. Watered down apple juice. Just a run down hotel

8

Al

25 mai 2025

·

A séjourné 1 nuit

Room view over the harbour was lovely, room was clean but in bad need of a lick of paint. Fridge precariously balanced on a shelf, fell off when we opened it. Breakfast was terrible and i would advise anyone staying to dine out rather than in.

8

Kerri

12 mai 2025

·

A séjourné 1 nuit

Very good value for money. Rooms clean and comfortable. Close to all the amenities. Breakfast was lovely. Entertainment was enjoyable.

8

PJH

24 mai 2025

·

A séjourné 1 nuit

Arrive at 8.55 checked room and then went to eat. Restaurant closed and only sandwiches to eat. Not good enough after a long drive. No where else open. For food.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	43 $US
février	47 $US
mars	47 $US
avril	56 $US
mai	62 $US
juin	63 $US
juillet	68 $US
août	75 $US
septembre	71 $US
octobre	50 $US
novembre	48 $US
décembre	50 $US

Grand Burstin Hotel Folkestone

Prix pour Grand Burstin Hotel Folkestone

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Double Standard

Chambre Quadruple Familiale

Chambre Standard avec lits jumeaux

Chambre Simple Standard

Chambre Triple Standard

Chambre « Premier » avec lits jumeaux, vue mer

Chambre Double « Premier », vue mer

Avis des voyageurs sur Grand Burstin Hotel Folkestone

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

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