Zum Roten Bären

I experienced unfriendly staff and unwelcoming staff at the Hotel zum Roten Bären. Harsh, curt and rude. Somewhat shocking for a hotel that prides itself on being the oldest hotel in the Region! The room itself was spacious and light by European standards but had no coffee machine, or mini fridge. Coffee would be available downstairs on weekends at 8 a.m. and 7 a.m. during the week. During our stay it was 100 degrees in Freiburg and of course the room didn't have air conditioning. But opening the doors to the balcony meant being completely exposed to the ouside, as the balcony area was accessible by a large number of other buildings and structures surrounding it. Nonetheless we took the chance and left the doors open all night as it was too unbearably hot. Granted the high temperatures are not the hotel's fault but the staff has zero interest in hearing anything from you as a guest. There were two bottles of lukewarm water in the room. Breakfast was really good with a nice selection of cold cuts, bread, Brötchen, scrambled eggs, etc, but you have a stirn-looking lady yelling at people who were trying to get coffee, juice from the open buffee that "breakfast is available at 8:00". Mind you it was only 7:55 a.m and several groups of people had been waiting in 80+ degree temperatures for a glass of juice and water! Freiburg, however is absolutely lovely, friendly and delightful. Just stay at a different hotel.

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Great location. Historical hotel.

Great location, nice accommodations, and very friendly staff.

Old, historic, so friendly, amazing breakfast, feels so quaint and like home but very professional and very well-run, too. Room was just a little too hot for our liking.