XVI Suites - Adults Only

Great stay. Clean room, nice pool and good breakfast. Very underrated for Malta.

We had a fantastic stay at XVI Suites and would happily stay there again. The hotel is beautifully decorated, with a modern and stylish feel throughout. Our room was comfortable, and had everything we needed. You can tell a lot of thought has gone into the design and little details. The rooftop area is lovely and very nicely decorated. There's also a small swimming pool, which is perfect for cooling off and enjoying the views. The location is great for exploring Malta. The only thing to keep in mind is that parking can be a bit challenging, especially in the evenings when the area gets busier. The staff were amazing, friendly, and welcoming. Breakfast was another highlight. It's served à la carte rather than as a buffet, so everything is freshly prepared and really tasty, with nice options to choose from. Malta itself was much more beautiful than we expected, and XVI Suites was a great base for exploring the island. Overall, a wonderful stay and a hotel we'd definitely recommend to anyone visiting Malta.

We stayed at XVI Suites from 4–10 April and booked this hotel specifically because the pool was advertised as being open from April to October. Unfortunately, on arrival we were informed that the pool would not open until the end of April. When I pointed out that Expedia clearly stated it would be open from the beginning of April, I was simply told that the information was incorrect. After several excuses like ‘it had rained’ there was still no resolution or acknowledgment of the inconvenience caused. What disappointed us most was the complete lack of customer service from management. No apology, goodwill gesture, or even something as simple as a complimentary drink was offered. It’s often the small touches that make a hotel experience feel high quality. I also wish we had paid more attention to previous reviews mentioning the noise. The hotel is located beside a busy roundabout and main road, the constant sound of motorbikes revving, slowing down and accelerating again was extremely disruptive, especially at night. It became so unbearable that we spent several nights in Gozo just to get some proper sleep. There were positives: the rooms were modern, the breakfast was good, and the restaurant staff were friendly. Overall, while the hotel looks stylish and aspires to a higher-end experience, the management and customer service do not match that standard. With so many better hotels service do not match that standard. Book somewhere else!

Breakfast was great. It is à la carte with many good options. Staff were very friendly. Finding a parking at night is easy. During the weekend, you can find a parking but a little further away from the hotel. There are few restaurant in that area that brings the crowd to that area. The hotel is off route 1 right across bus station. It is a good place if you don’t want to stay in a busy town.

Was asked on arrival to block €200 on my credit card for any ‘extras’. I pointed out that there was no mention of this on my booking and in fact it clearly stated that any ‘extras’ would be invoiced at check out. The check in staff member, showed me that it stated this on another well known booking platform. I pointed out that I didn’t book using this platform, so his point was irrelevant. He did accepted this, but to compound the issue and make matters much worse, the next day, while we were out for the day, the hotel cleared out our mini bar. Treating their guests, as dishonest with no evidence for this whatsoever (and when the fault clearly lay with the hotels own information posted online). A lack of class. Such a shame, as the hotel was excellent in every other respect. So disappointing. We did eat in the hotels ‘Elba’ restaurant, but paid our bill at the end of dinner and purchased our own drinks for the room mini bar, subsequently.