IceHotel

Amazing unique experience. Got to see the Auroras from right behind the hotel (without having to sign up for their tour). They provided snowsuits and boots which was so helpful!

Incredibly unique experience and exactly as expected! Facilities are warm and well cleaned and maintained. Because Kiruna was too warm, the hotel was actually melting when we arrived and so we got a free upgrade to Ice Hotel 365 which was very nice of them. Unfortunately in the private connected bathroom, the under sink pipe was leaking. Everything else went smoothly. They have 24/7 lobby staff so if you’re having trouble sleeping in the cold, you can sit, relax, and drink free hot lingonberry juice. Highly recommend booking activities eg Sauna Ritual or Ice Carving. It’s nicely centrally located so we walked to the Sámi Museum as well.

The staff was very friendly and the property beautiful and unique. Loved walking the snowy property to view the two different exhibits of ice sculptures. Found the ICEbar to be a fun place to have a unique experience for a drink. But also enjoyed a drink in the regular bar inside as well to warm back up.

Servicen i restaurangen var utmärkt och maten god men priserna var höga och utbudet litet om man stannar fler nätter. Frukosten okej. Trevligt att inträde till isbaren och sviterna ingick i hotellrummet. Området utmed älven kunde utvecklas mer med, fler sittplatser sommartid, gärna vindskyddade. Dåligt med parkeringsplatser för hotellgäster.

The Icehotel was incredible. The lounge was beautiful and the games in the lounges were a great touch.

Le rapport qualité prix n’est pas au rdv quand on choisi une chambre de glace … se doucher dans les communs avec de l’eau à peine chaude c’est limite le matin après une nuit à -5degres. Dommage car le lieu est magnifique mais l’organisation compliquée puisqu’on accède aux chambres vraiment qu’à 18:00 et le hall est vite rempli de monde en attendant… avec peu de prises pour recharger nos batteries pour s’occuper durant l’attente. Le duvet fourni + petit déjeuner sont top 👌

Highs - amazing ice hotel, wonderful main restaurant, lovely bar and adventure center, friendly staff (though too few), proximity to Sami center. Lows - crowded messy lobby, long lines, minimal amenities before or after ice hotel night, very out of date "chalet" room, general uncleanliness.

Love that it provides free winter suit n gloves n boots to hotel guests and not to mention free entry to their ice 365.

Hotellet fint, otroligt fina isrum och konstverk av is och snö!!! Vackert och oslagbart! Dock! Ett hotell som har väldigt mycket besök från olika delar av världen ofta fullbokat. Så tänker jag att lobbyn borde vara tänkt annorlunda.... mer mysig, ätbart, öppen eld? Eftersom man inte gärna går in i isrummet och hänger. Behöver man mer avslappnat kunna vara på något annat trevligt ställe, mer inbjudande. Göra om duschar, man vill ha en egen...? Nu är det omklädningsrum som i simhall. På det dyraste hotellet jag har bott på. Men jättefint, fräsch o trevlig personal! Bra frukost! Men jag hade förväntat mig mer.... ledsen. Är detta hotell överskattat? som man har fått längtat o se och uppleva sen man var ett barn...

We had no idea that the ice bar would be under construction during our stay. The ice part of the hotel is only open until 6 which also was not told. This leaves very little to no activities to do after 6 in this town during this time of the year. Very sad

Bra frukost. Rent och välstädat. Trevlig personal, men man ska nog vara där vintertid. Lite avslaget.

Loved everything about it. Clean cabins. Great staff. And the free visits to the ice hotel.

I stayed in a warm room. it was clean, comfortable, large, warm.

Highs - amazing ice hotel, wonderful main restaurant, lovely bar and adventure center, friendly staff (though too few), proximity to Sami center. Lows - crowded messy lobby, long lines, minimal amenities before or after ice hotel night, very out of date "chalet" room, general uncleanliness.

Bathrooms were filthy all the while we were there. The hotel had inadequate dining facilities to ensure all guests could have dinner. Staff less than helpful.

Disneyland in the Arctic. Beauty everywhere you look. Staff lovely, but churn ‘em and burn em! Did not expect my entire flight to be going to same hotel. Very busy and people coming and going - which explains the massive hair ball in the entry of my warm room, dirty towels shoved in the closet, hair pins on floor in middle of room, shower nozzle stuck so NO SHOWER until maintenance came to fix. Staff is absolutely lovely, polished, polite, and willing to help — except for the A hole bartender in the Lounge, named Nandi or Nawaz, or something of the sort. Please note ALL OTHER SERVERS were lovely, accommodating and pleasant. The one bartender clearly didn’t want to be there, didn’t want to serve, threw soggy food on plate and threw your drinks at you. He was a complete ass and I can only imagine Ice Hotel has him back for the season because the Arctic and the elements are quite rough in winter. Basically, you are a head, and they are doing their best to get you in safely, warmly and with a smile - so can’t fault them for that. It expensive b/c they have to pay a lot of staff to take care of you. Don’t even ask about cold rooms- ridiculously priced to be cold overnight. Book a warm room and visit the art cold rooms during day - they are truly beautiful, but can’t imagine comfortable at night - unless you need to check that off your bucket list - btw, there is a warm bathroom attached to the room. But you cannot accessuntil 6pm, so don’t plan on lounging in room

Clean room, comfortable cabin and bed Beautiful surroundings Especially nice staff Beautiful hotel

Arrived a bit late because I drove in from Alta in Norway. And because I went to the Tirpitz museum and spent longer there than I initially thought I would spend there. Room was alright. Really hot, though. Luckily, the front desk gave me a fan, which I then had next to me the entire night. Got a free upgrade, which basically consisted of 2 cans of Loka water, 1 can of Coke and 1 can of Fanta Orange. And a mini bag of Ahlgrens Bilar. Lots of mosquitos in the area, so had to sleep with the windows closed. Bathroom was alright, but space between sink and tap was so small my hands wouldn't fit. Washing my hands was a bit of a pain. The toilet seat was made of wood, but a bit too small. Shower was alright, but the soaps weren't. Also: they were out of shower gel. Breakfast was really early. Which, in turn, allowed me to start my day early and also arrive early at my next location. In all, it was an alright hotel.

I stayed during the summer time. Property looks very run down, unkept, an eye sore. The room I stayed in didn’t have a real mattress. The thermostat was locked and couldn’t be changed, and the room was cold. There was mold or mildew in the shower area. Besides the bathroom, the rest of the room was clean as you would expect. Dining at the ice hotel restaurant is very tasty, but very expensive. Hotel is in a remote area with not much else around. The 365 ice art rooms and hotel are very cool to see. Hotel guests get into the ice art rooms for free. Overall an average experience and stay. Maybe it would be nicer during winter. Then again, some of the rooms could use a huge makeover.

Rent rum

Für eine Nacht eine tolle Erfahrung im Iglu zu schlafen. Wir hatten Glück und bekamen ein Upgrade und hatten ein warem Badezimmer, dies war grossartig.

Stayed in a cold room. Outstanding experience. The artwork in each room is fantastic.

Warm room is not really warm, temperature at night was 20 °C and we have to wear base layer to sleep.

Everything was amazing! The room was icy cold. The only thing I would say is that you can’t access your bed from 8:30-6pm. We got an extra normal room so we can Lounge around in. You have a back area with shower and bathroom and two chairs to sit in from 8:30-6 but it was nice to have somewhere you can sleep in in. But overall amazing once in a life time experience

Eftersom det blev varmt just när vi kom så var rummet 27 gr varmt när vi skulle gå och lägga oss. Inte lätt att öppna fönster utan att mygg kom in. Inga stolar eller bänkar att sitta på utanför eller nere vid älven. Personalen trevlig och hjälpsam. Ingen kyl på rummet.

Det blev en toppenvistelse. Lite otydligt när vi bokade att isrummet bara var vårt mellan 09 och 18. Det "varma rummet" höll bara 17 grader. Inte vad vi såg fram emot. (Hus tre in till höger, hörnrum)

I stayed in a warm room. it was clean, comfortable, large, warm.

Lyhörda rum till överpris.

Room is quite so big. Very warm and clean.

I stayed during the summer time. Property looks very run down, unkept, an eye sore. The room I stayed in didn’t have a real mattress. The thermostat was locked and couldn’t be changed, and the room was cold. There was mold or mildew in the shower area. Besides the bathroom, the rest of the room was clean as you would expect. Dining at the ice hotel restaurant is very tasty, but very expensive. Hotel is in a remote area with not much else around. The 365 ice art rooms and hotel are very cool to see. Hotel guests get into the ice art rooms for free. Overall an average experience and stay. Maybe it would be nicer during winter. Then again, some of the rooms could use a huge makeover.

Sono stati scortesi per il transfer da e per l’hotel. Nonostante avessimo inviato tutti i dettagli (orario di arrivo alla stazione del treno e da dove siamo partiti) non ci hanno confermato il pick up perché non avevamo ricevuto via messaggistica di hotels.com il numero del treno (che avevamo inviato). Non ci hanno contattati se non per scriverci che non avrebbero confermato il servizio. Il personale in loco è cortese, ma la struttura è disorganizzata e dispersiva. La lobby non è pensata per confort di chi dorme nelle ice rooms. Per il resto tutto ok bellissima esperienza, ristorante e colazione top

The staff was hyper friendly and made all the difference.

Fantastic experience! The staff was above and beyond the best! Very friendly, informative, helpful in every way. The ice hotel experience was something I will never forget! The coolest experience ever! I highly recommend this adventure and I would love to come back to this area again maybe in the summer next time.

I paid $1,200 for one night’s stay for myself and my daughters. The artistry is amazing. However, the service was terrible. Nobody helps you with your bags. Nobody tells you where your room is. Nobody greets you. We had to drag our luggage all over the place trying to guess where our room was. They cater to the tours. They advertise “check in and out” times, which aren’t correct. You can “check in” but cannot take possession of your room until approximately 6pm. You can “check out” at approximately 11am, but you have to be out of your room at 8am so they can clean for tours. When asking for information, we were pointed to a QR Code and told to watch it. The resort was neat to see, but that is a considerable amount of money for one night to not be treated well. Nothing was complimentary, not even coffee in the morning. I would recommend touring the property, but I would not recommend staying. We looked forward to this stay for over a year and were greatly disappointed due to the lack of service.

The staff here started out really rude and unhelpful, not explaining anything about the hotel or what to do, and ended up so horrible we missed our train. We came in early to have them call a taxi, said they did, and then ended up not calling until 10 minutes we needed to leave, so we missed the train. They were not helpful at all, management was extremely rude as if it was our fault. And help blaming the taxi company. We missed an entire day at our next destination. Beyond that, for the price this place was just not worth it. Really encourage you to skip this place, save the money and the headache, or just buy a pass to see the rooms quick.

Great and favorite place to stay with activities and art. But guys you should really work on the service quality. Its below average and you can see that personnel is untrained and does not only give an F about visitors nor do they know how to do it. That includes all staff (with some exceptions at the Riverside lobby) at the reception, bars, restaurants etc. Step up your game, this is not Bratislava, this is world known hotel gathering visitors from all over the world.

Staff is super helpful and friendly

We spent several days at the ice-hotel, in the warm rooms, or rather cabins - they have separate bedrooms, a sitting/TV room, and a small kitchen. The cabin was great. The staff were very friendly, but missed to book a restaurant reservation we had asked for, and we also saw them give very wrong information about upgrade costs to another couple. Of the 3 restaurants owned by the ice-hotel, the expensive "veranda" meal was well worth the cost, really excellent, and a fantastic experience. The adjoining standard restaurant also had very good food. The "homestead" restaurant is some 900m away, and very cosy, but the quality of the food varied from very good (chantarell soup, pizzas) to rather poor (fish soup, venison sausage). The lodge also claimed to serve some food (soup, baggette) but had only crisps and snacks when we tried to eat lunch one day. Overall we had a very god vacation though, with skiing and viewing of the remarkable ice-sculptures. Even some northern lights (through the clouds).

Friendly staff, amazing room, good food, really enjoyed our stay!

I had an excellent time at the ice hotel ! I stayed in a warm room! The ice rooms were exceptional to visit The hotel also allows you to rent all the required clothing, boots and gear required to do any of the outdoor activities, even if not booked through the hotel. The included breakfast was decent. My only negative feedback is that I had booked pickup from the airport and had not been on the list. I was offered a half apology and advised I must have "fallen off the list". I was lucky enough the bus driver was kind enough to let me join the bus as he was headed there anyway.

Amazing unique experience. Got to see the Auroras from right behind the hotel (without having to sign up for their tour). They provided snowsuits and boots which was so helpful!

Incredibly unique experience and exactly as expected! Facilities are warm and well cleaned and maintained. Because Kiruna was too warm, the hotel was actually melting when we arrived and so we got a free upgrade to Ice Hotel 365 which was very nice of them. Unfortunately in the private connected bathroom, the under sink pipe was leaking. Everything else went smoothly. They have 24/7 lobby staff so if you’re having trouble sleeping in the cold, you can sit, relax, and drink free hot lingonberry juice. Highly recommend booking activities eg Sauna Ritual or Ice Carving. It’s nicely centrally located so we walked to the Sámi Museum as well.

Servicen i restaurangen var utmärkt och maten god men priserna var höga och utbudet litet om man stannar fler nätter. Frukosten okej. Trevligt att inträde till isbaren och sviterna ingick i hotellrummet. Området utmed älven kunde utvecklas mer med, fler sittplatser sommartid, gärna vindskyddade. Dåligt med parkeringsplatser för hotellgäster.

Vi hade väldig tur och fick se enastående norrsken. Det är bra att ha hyrbil. Det finns bara ett matställe utanför hotellet. Hotellets frukost var bland de bättre vi smakat. Utflykterna var väldigt dyra. Det finns billigare alternativ i Kiruna

All of the staff here are down to earth and very helpful with answering our questions. The warm hotel is simple and clean. I like it being quiet which made our stay peaceful. The location is also close by the waters and nature always is a plus! I can always go back here to experience these one again!

The entry way to the parking lot is not as appealing but when you walk into the property, you will know that it has been kept clean. The staff is friendly and answered all of our questions. It is a great experience to sleep in an ice room even just for one night! At first, I thought we won't be able to make it for the whole night but we slept soundly like a baby! Now I can tell everyone that I enjoyed being here!

The cold ice rooms are amazing for 1 night. The warm rooms have nothing special. There is nothing to do around the hotel or in the hotel. Staff do not help you out with anything.

Dont stay here. Its expensive it and nor worth. Ita far from town so a cab is 100 usd round trip or you are forced to eat in thei restaurant. You cannot bring any foor from outside. Check in to the ice rooms itss till 6 pm and you have to be out at 8/9 am because its a exhibition open to public. Just make the tour which gives you acces to everything ans save yourself 1000 dollar on a one night stay.

周囲も静かでオーロラをみるために良い環境です。

Jättebra!Bodde i separat stuga inte i ishotellet,rummet var stort och bekvämt.Bra frukost i intilliggande byggnad. Jukkasjärvi ligger drygt en mil från Kiruna så matställen är begränsad,restaurangen vid ishotellet är dyr( 295:- för en hamburgare med pommes……)

Sono stati scortesi per il transfer da e per l’hotel. Nonostante avessimo inviato tutti i dettagli (orario di arrivo alla stazione del treno e da dove siamo partiti) non ci hanno confermato il pick up perché non avevamo ricevuto via messaggistica di hotels.com il numero del treno (che avevamo inviato). Non ci hanno contattati se non per scriverci che non avrebbero confermato il servizio. Il personale in loco è cortese, ma la struttura è disorganizzata e dispersiva. La lobby non è pensata per confort di chi dorme nelle ice rooms. Per il resto tutto ok bellissima esperienza, ristorante e colazione top

This was a very fun once-in-a-lifetime experience I would recommend to anyone visiting the area. Sleeping in the ice room was cozy inside the sleeping bag. The staff was kind, extremely helpful, and overall I would give this a 10/10 don't miss! Our Ice Menu dinner at the restaurant was incredible and in the top 3 meals we had in Sweden!

Staff was kind and accommodating. Room was clean and comfortable. Breakfast was very good and atmosphere was cozy. Would recommend!

Väldigt fräscht och fint. Snygg inredning i rummmet. Vi uppskattade all konst. Inte bara iskonsten i Ishotellets rum utan också skulpturerna utomhus. Maten höll hög standard.

We spent several days at the ice-hotel, in the warm rooms, or rather cabins - they have separate bedrooms, a sitting/TV room, and a small kitchen. The cabin was great. The staff were very friendly, but missed to book a restaurant reservation we had asked for, and we also saw them give very wrong information about upgrade costs to another couple. Of the 3 restaurants owned by the ice-hotel, the expensive "veranda" meal was well worth the cost, really excellent, and a fantastic experience. The adjoining standard restaurant also had very good food. The "homestead" restaurant is some 900m away, and very cosy, but the quality of the food varied from very good (chantarell soup, pizzas) to rather poor (fish soup, venison sausage). The lodge also claimed to serve some food (soup, baggette) but had only crisps and snacks when we tried to eat lunch one day. Overall we had a very god vacation though, with skiing and viewing of the remarkable ice-sculptures. Even some northern lights (through the clouds).

Relaxing place to stay. Fantastic breakfast.

Rummet (kaamos) var bra! Det ingick i priset att gå in på ishotellet och titta på skulpturerna och dom underbara rummen! Det var verkligen en fantastisk upplevelse! Bra frukost och där fanns det mesta.

The ice hotel provided a unique experience in the arctic circle. From the magnificent ice sculptures in the hotel to the beautiful nature all around, this hotel is not one to miss. The northern lights tours offered were convenient and the staff were all very friendly. The breakfast was tasty but the dinner at the homestead was average. The service was slow and the food was over cooked but the atmosphere was very nice. The shuttle from the airport and train station was very nice, however it was very pricey.

Jättebra!Bodde i separat stuga inte i ishotellet,rummet var stort och bekvämt.Bra frukost i intilliggande byggnad. Jukkasjärvi ligger drygt en mil från Kiruna så matställen är begränsad,restaurangen vid ishotellet är dyr( 295:- för en hamburgare med pommes……)

Good: location, art, experience, bar, bartender and drinks were awesome. Waitress at home stead was really nice Bad: food. Breakfast had items gone bad, bad staff, unfortunately the reception was very unfriendly. Had people making noise after 11pm outside our room. No cleaning between nights. Also price was 200$ higher on expedia than at property so we ended up paying more for the stay. I would not stay there again.