Ocean Inn

This was the property from hell; when me and my children arrived the front of the building was demolished and unrecognizable, the hotel staff had no clue that the hotel is booked as Ocean Inn so we had to wait for them to figure out what hotel we were supposed to be at in which they called it Captains Quarters, staff then called security to escort us to the hotel entrance who said they didnt know anything about that or how to assist. Once they figured that out the balcony door wouldn’t lock. It was clearly off track bc in my attempt to lock it I could pick it up and move it. Maintenance was called to fix the door at 12:30a and we waited 35-50 minutes on resolve. The next morning I went to shower and it didn’t work. I called front desk multiples times with no answer. I ended up hitting my highs and lows in the sink and the pipes were leaking. I checked out early and ended up missing out on what we drove 4 hours for which was the beach because we couldn’t shower after bc that was a horrible mess.

I booked the Ocean Inn and could never even find it. After looking for a number to get ahold of, it was a completely different place so no wonder I couldn’t find it. The only explanation he gave me on why it’s a different name is that it’s a better deal. I asked for a cancellation because we never even made it and they denied it. The place where we were looking for it looked very sketchy and unsafe

Good

I booked through Expedia for this property “oceans Inn“, the current property is condemned, appearing, no sign to even let you know what the property is, the neighboring hotel the captains quarters was fabulous at accommodating us. Apparently oceans Inn is going to be part of the captains quarters but it’s not yet reconstructed but yet it was booked online. The staff at Captains quarters Were unbelievably helpful professional, and went out of their way to accommodate us and find us available rooms. Extremely disappointed in Expedia.

Waited 4 hours before getting a room that was reserved and paid for in advance, i arrived at 12 noon, checkin was 3pm didnt get a room til 7p. And before that they couldnt find my reservation for awhile smh, so unorganized hotel name is different from what was booked ocean inn turned out being captains quarters, so weird, really bad experience