Lifestyle Tropical Beach Resort & Spa All Inclusive

The rooms could use some TLC as could pool restrooms. The Mexican Restaurant was very good and the Brazilian Restaurant was good as well. The property overall could use some TLC- uneven walkways, not a lot of flora and fauna around, very basic. Bars could have top shelf options instead of generic. The beach was very small and not easily accessible. Punta Cana is much more inviting.

The resort was ok there isn’t many things to do in the resort unless your part of the vip club the buffet food wasn’t the greatest food was always cold and there wasn’t many options on the other hand staff was great the pools were nice !

Resort was clean and newly renovated the food was ok could use different variety of foods. VIP hot tub beach area was great being that they take food straight to you to your bed. Worst experience is the check in and check out! I arrived to hotel at 1pm they started check in at 130pm with only 2 personnel with a ton of people in lobby. I then received room at 5pm! Which was suppose to be at 3pm Horrible! Then for check out they are real ez to kick people out by 11am. They even cut access to our rooms and we had to go and argue at front desk to let us back in to get our belongings. Worst experience in a resort. No wonder it’s one of the cheapest compared to the rest on puerto plata!

We previously stayed at this resort and were disappointed to see the quality decline. Most of the staff were friendly and helpful, but a few were not. The facilities still look good, but the rooms are in need of some renovation. The food was good, but we suffered food poisoning during our 4-day stay, which ruined the last two days of our trip. Additionally, there's a stream of water flowing from the hotel into the beach that smells terrible, and there were no beach loungers. Overall, it's clear that the resort needs some improvements.

Due to remodeling of main lobby they have everyone checking in and out at a big tent, very hot and not enough seating! This hotel is extremely uncomfortable for people with mobility issues and for older adults; very few ramps, too many stairs/steps! The service is overall good!!

No había discoteca, ni chow nocturno la comida muy poca variedad nada de entrenamiento para la noche muy malo

loved the ground and the shuttle that made it very easy to move around the property to get to nightly shows and spa

Run down property that needs a lot of renovations. Buffet has limited options and low food quality. Limited restaurant choices and hard to get reservations, even when restaurants were not busy. Not recommended for elderly or people with very young children, as the property is on a hill and have to go up and down many steps to get around. Roads inside the property unsafe, as there are no sidewalks everywhere and gulf carts driven by ordinary people (teens) make walking around very risky, specifically at night. Beach is very nice and was the best part of the property, with very nice, above average beach beds. All the staff were very nice and helpful. Good value as you get what you pay for.

El bar ya a las 12 am está cerrado pra se un hotel que no tiene discoteca muy poca entretencion más bien parece un hotel de personas de la 3ra edad que solo van a comer y dormir

Food was better than expected. No chairs on the beach was a big problem for us. The property is tremendous so a golf cart is a must especially for the elderly. Needs more entertainment. Quality of liquor is bad. VIP pool is great as is the chasers bar. The guest that hung out at the main pool at tropical were low class. We traveled with small kids and could not stay there anymore because of language and extracurricular activities taking place.

Una experiencia horrible, habitaciones con filtraciones , sucias con cucarachas, las bañeras tapadas y sucias , y muy pequeñas no toman en cuenta que llevan niños pequeños para ubicar las personas y para colmo el baño lleno de agua cayendo agua del techo.. una experiencia horrible

Room smelled moldy and had mold everywhere. Pool and beach area were nice. Drinks and food were good.

Not the best., staff is very friendly on the casa Blanca buffed ,but the room needs a deep cleaning the bathroom walls are dirty toilet bowl also dirty floor feels sticky the closet doors are rusted mirror also rusted is just ok it needs some TLC my room was 4021 it was nearly the buffet in the night is too loud between 1:00 and 3:00the music is too loud on the bar are for the sack time and bar .

Todo muy limpio y bonito

Finishings in room are so dirty - the corners, bathroom, shower all of it.

Food is salty and repetitive. Rude staff. Dirty beach No entertainment. Long check-in wait with no air. Unprofessional And rude. Denied a baby water! I had to walk a lot to get to the parking in the sun! Also too many pushy salesmen selling timeshares. The rooms were not clean. Floor and bed had sand. Housekeeper opened the door while we were sleeping twice. The beach towels had 8 holes. A lady was charged a lot because her baby accidentally peed on the mattress. They charge for lost bracelet.

Barely any food, rooms are dirty, no hot water, pools dirty, and so on.

I did not like the check in, people were not very helpful, the Expedia representative was helpful but there was not much he was able to do, room was dirty and very old, bathrooms leaking from the ceiling and we request changing of the room since there was cockroaches in the first room they gave me. The outside area was good, and the people at the buffet, bars and other areas were really nice,

Second time at this hotel and as usual it was outstanding! The junior suite was ample in space,very clean, very noce view, very close to the beach,very clean

La peor experiencia,3 cucarachas en la habitacion,se le comunico a la gerencia y nos cambiaron de habitacion para otr donde tambien habien 2 cucarachas ,Dios tomen carta en el asunto...

Upon arriving at the facility we were greeted by a very friendly young lady. After the first inconvience with our room. (Dirty bathroom, balcony not closing, the front door didn’t lock.) Gianfranco tended to us and refuse to allow us to speak with a manager and wasn’t able to help us in any way. We then spoke to someone else who was extremely accommodating. After the young lady exchanged our room it was more or less a good experience.

The firts time I was there everything was good, that's why I went back, unfortunately this experience was good as i thought it would be, the same food every day, some dead flies by the ham and cheese, some of the waiters looked like annoyed to be sercing the guests, we had a big issue with the air conditioner the second night it was making noise and when we try to report it, the phone in the room was not working, we had to walk to the lobby and they said theybsend aomeone to fix the issue, never arrived, we had to complain 5 times to get a change room and the fan had a horrible noise too, the lobbie staff was not really friendly, definitely i will never come back.

Problems with the bathroom sink, telephone not working. We paid 60 dollars for internet connection and wasn’t working. No entertainment. Everything was for members etc, etc

The property is very big. You have to take a shuttle everywhere. The food was amazing and the staff were very nice. The rooms amenitys didnt work very well. The toilet dont flush. The ac is my room didnt work good at all.

The staff was courteous and friendly. Concierge Yennifer Perez was extremely helpful in addressing my concerns and assuring comfort. The beachfront amenities were excellent and beach was stupendous. Thanksgiving festivities were amazing. I was placed in a room that was very dilapidated. Dressers handles were rotted and fell off when pulled. Bathroom was outdated and uninviting. Towels were extremely shabby and dingy. Alternate room was slightly better but dresser was also broken. Towels were also very worn. Friday and Saturday were very noisy. Dance music played during breakfast was very loud. More subdued music is recommended. Ice cream was only available to members at Scoop the ice cream parlor. They should have ice cream available for all regardless of membership status. I would not return to this hotel because of the outdated and dilapidated rooms.

Would not ever stay here again. Room was ok with a good ac and ceiling game. Our entire group of 12 did not have hot water the entire week we were there. Staff would say it will be fixed and nothing ever was done to resolve the problem. Stay speaks very little English. Room phone did work at all or would be so much static to talk. In this case cheap price isn’t worth it.

Second time at this hotel and as usual it was outstanding! The junior suite was ample in space,very clean, very noce view, very close to the beach,very clean

This was my 6th time staying here, so needless to say I like it here. This time though, the room given was a little older. The phone in my room didn’t work my whole stay. The shower was old and the spout was clogged, so water was spraying everywhere. I tried to get a different room, but was told that nothing was available.

I was with 3 other people we had a great time- I loved the hotel however it need to work on the hot water in shower.

We had no AC for three days. We went to the front desk to let them know that we had no AC and the they sent the maintenance guy to come check it and he did NOTHING. We also called the front desk numerous times to let them know and still they did nothing. They offered us to change rooms at 1am the same day we were leaving. This is completely unacceptable and unprofessional on their behalf. We have a 1 year old and we were all drenched in sweet throughout our entire stay. PLEASE AVOID THIS “RESORT” EVEN IF IT’S THE ONLY ONE AVAILABLE.

Staff weren’t friendly specially the reception. Rooms are outdated. Restaurants/food is just OK.

I went to this resort to have a nice time with my family since we were celebrating my little cousins birthday there. After checking in we were going to ask for our rooms but it took about 3 hours just to get our rooms because they weren’t ready. My aunt went to go make a reservation at a restaurant so we could celebrate his birthday there. The woman made many excuses saying that we weren’t going to stay more than 4 days so we couldn’t make any reservations. Instead she told us to celebrate the birthday at the buffet.The buffet is the worst part about this place. There isn’t diverse foods and isn’t really kid friendly if your child is very picky or isn’t a fond of the food there. Most or some of the food gave some of my family members very bad stomachaches or diarrhea. Which they would eat anything. Anything with red meat, fish, or any dairy products you should stay away from. The only good food came from the VIP section, which if you didn’t pay VIP you weren’t going to eat good food. The only pool your kids can go to is disgusting and has some holes in the bottom of the pool. The service is horrible and most staff didn’t treat my mother with respect. They lied to her face about the food and lied to her saying that there wasn’t any more pizza which she was getting for my brother and told her to leave. They later came out with pizza and my mom said that sue was going to wait for more pizza. The man there said to leave there was no pizza and told her to leave. He was very nasty

It would be nice if they had different options for drinks. It was only one brand of alcohol at most of the bars. The staff were friendly. But the misleading timeshare style tour they give you is a bad move. They take half your day attempting to sell you property when you didn't ask to attend a meeting.

I believe the hotel has false advertisement. The entertainment was very limited, no dancing club, pool closes at 6p.m., staff were not accommodating. They charged for every minimal service. There were roaches coming out the bathroom drain it was disgusting. I paid for wifi service and it never worked and they didn't want to reimburse me. Adults only pool had children everywhere. There's no one to enforce their own policy. And the people staying there were of low class, no manners yelling and screaming, cussing as if they were at home. The hotel property was pretty but I would never refer this hotel to anyone.

Just left, very disappointed. - flight was delayed. JetBlue Vacations called the resort to let them know, I also emailed them (and got an email back confirming it was OK), and my sister who was already at the resort told them for us as well. Each time we were reassured it would be OK. When we arrived, we went from Tropical, to Cofresi, to presidential when I finally got a room (we booked tropical origianlly). On the way to the room, we were totally surprised when our room was already occupied. The security guard had to let us into a random room with one FULL sized bed. We were 2 adults, 2 children aged 5&12. Children slept on the bed, husband and I on the floor. We called the front desk and they told us they would bring us a cot, never did. - in the morning we went to the front to get our room setteled. They told us they were over booked and had no rooms with 2 beds, and no cots available. We had to fight for an hour to get what we paid for... they told us to come back at 3 for a room. Finally got a room, Toilet in the room was clogged everyday. At checkout, I noticed my daughter didn't have on her bracelet. I pulled out my card ready to pay the $200 fee for losing it. They so kindly said they would talk to someone to see if I still needed to pay. they told me they are going to let me pay $100 instead. I so gratefully agreed and handed over my card. They then brought out a paper for me to sign saying in exchange for the discount, I needed to give them a good review. Bribery.

The front desk staff could be more polite . They rudely avoided me while waiting to check in

Our stay was a 2 night stay we came on Sunday afternoon and leaving Tuesday afternoon. As far as customer service the concierge of Expedia Yennifer Perez went above and beyond to accommodate for every complaint that went wrong as far as rooms. Rooms were said to be newly renovated but definitely were missing alot necessary things. As far as my room there were missing shower caps, toothpaste, shaver & a towel for our 4 guests. We complained multiple times and Yennifer reached out multiple times to staff about amenities and tried and failed but we appreciated her concern. The buffet around our area was semi descent. There were so many places we can go around here but unfortunately we didnt get to. It was my fathers birthday yesterday made a reservation to a restaurant and it was pretty good . Best meal we had all the resort. The pool and jacuzzi in our area was fun but they closed really early which was a down part. I really didnt get to explore how i wanted because the walk to get to places was really far. We were from expedia and we woke up Monday early to enjoy our whole day and we were disturbed mostly.by the fact that after our morning food we were stopped by representatives from the Lifestyle resort VIP that we were lured by a free bottle.of.liquor but were then taken through a long speech and a long tour of the VIP accommodations packages for about 4 hours after telling them multiple times we werent interested. It took up our whole morning and in the end we didnt want .

I did not like the check in, people were not very helpful, the Expedia representative was helpful but there was not much he was able to do, room was dirty and very old, bathrooms leaking from the ceiling and we request changing of the room since there was cockroaches in the first room they gave me. The outside area was good, and the people at the buffet, bars and other areas were really nice,

First red flag, the security guards would not allow us on the premises to check in because we arrived at 1pm and check-in is at 3pm. We were informed at check-in that there was no free wi-fi, not even in the lobby and that the safe in the room was available for purchase (never heard of that before). The room was dirty and in need of upgrades. The sink faucet was loose and water flow was inconsistent for both sink and shower. The food options at the buffet were minimal and OK. The pool was filled with floating plastic cups. There was the same patch of hair on the edge of the pool throughout my entire stay. I never saw anyone cleaning the pool throughout the day. The drinks were not great either, no top shelf options! And the accessible beach had a huge rock where my son and I both got hurt walking into the beachwater. We had to walk to the "member's only" beach area in order to get into the water. I was never greeted by any hotel staff when I walked passed or even at the buffet. Overall, it was a terrible experience and will not return to this resort. It's unfortunate, because my family has stayed here many times before and raved about it, but even they were disappointed during our stay with the service and resort in general.

I've been in the hospitality business for 46 years up and down the east coast with hotels ,Resorts , And Private clubs. The staff is excellent. From the smiling Bellman to Miss Terasa who cleaned my room. the front desk was very accomadating , I had a couple special requests and they were very helpful to me and my wife's family. I spent my honeymoon there, and will return October for our anniversary.

It was nice and had many comfortable lounging areas. The bedrooms were alright and had basic necessities. Unfortunately no free internet access. I would recommend for a quick stay and beach experience but it is not a luxury location.

The rooms could use some TLC as could pool restrooms. The Mexican Restaurant was very good and the Brazilian Restaurant was good as well. The property overall could use some TLC- uneven walkways, not a lot of flora and fauna around, very basic. Bars could have top shelf options instead of generic. The beach was very small and not easily accessible. Punta Cana is much more inviting.

Easy to navigate, close to Ocean World.

El hotel en base al precio esta muy bien. Hermosas piscina, comida bien sin embargo pueden mejorrar mucho en el transporte y la coordinacion ya que aveces uno decie una cosa y el otro otra en base a la logistica. fuera de eso es excelente hotel. Sin dudas volvere

Me gustó la comida, tuve buena experiencia en los restaurantes que reservamos, nuestra habitación estuvo organizada y cerca del bar en la presidencial suites. Lo único que no me gustó fue que la playa queda bastante lejos y el bufet, había mucha gente y había que hacer mucha fila. También la piscina cerca de la playa le falta mantenimiento porque estaba sucia. La piscina del presidencial suites si estaba bastante limpia y fresca. Los tragos me gustaron, y el casino disfruté bastante, buenos tragos y el servicio muy bueno.

loved the ground and the shuttle that made it very easy to move around the property to get to nightly shows and spa

Run down property that needs a lot of renovations. Buffet has limited options and low food quality. Limited restaurant choices and hard to get reservations, even when restaurants were not busy. Not recommended for elderly or people with very young children, as the property is on a hill and have to go up and down many steps to get around. Roads inside the property unsafe, as there are no sidewalks everywhere and gulf carts driven by ordinary people (teens) make walking around very risky, specifically at night. Beach is very nice and was the best part of the property, with very nice, above average beach beds. All the staff were very nice and helpful. Good value as you get what you pay for.

Very great place. Nice pools. Big areas. Buffet was really good. Varierity. VIP area was excellent. Quiet.

Food was better than expected. No chairs on the beach was a big problem for us. The property is tremendous so a golf cart is a must especially for the elderly. Needs more entertainment. Quality of liquor is bad. VIP pool is great as is the chasers bar. The guest that hung out at the main pool at tropical were low class. We traveled with small kids and could not stay there anymore because of language and extracurricular activities taking place.

Great experience, me and my family had a great time, they had activities for kids and adults, food was good, the place is beautiful different pools and the location is perfect right in front of the beach, the only thing I would like is for them to have a better Disco or night club option.

The VIP beach area was probably the best thing about the resort. The room was dated. On my second day I didn't have hot water in the shower. The drink options in the room weren't great (one 7up, one beer, and 3 waters). Only had the buffet options for meals because of the reservation line being too long. The buffet was ok at best. Not a ton of options. The staff at the front desk were delightful.

Unless you are a member of the timeshare property, you get no amenities, you get poor treatment at the front desk could care less about the customers, two different parties and associated with my reservation how to change rooms twice this property is a scam and not at all worth the money They don’t care about your experience and I’ve even though they claim you have multiple restaurants you literally only have two unless you pay an extra extraordinary amount of money to be part of the timeshare ownership club. The food was the same every day and very subpar

Very nice and clean! The food is excellent as well

I really like the attentiveness of the staff. The fried pork cutlets were so good from Casablanca. Blue Lagoon was the best as well as Rodizio. I didn't like Trapiche. A lot of salty food. Also, the AC in the bedroom would get hot at night some times. Otherwise, very fun stay! Great excursions. Definitely recommend the Monkeyland and zipline.

El hotel es bonito pero la comida deja mucho que desear..

Bar at the beach area had nothing but white and strange liquor to offer . Food every day was the same being heated over and over .

The property is nice but there was not a lot variation in the food

Excellent service, very good food, they just need to improve the drinks, very little variety of drinks, they don't have whiskey 👎

First of all. The ac was leaking in every room. They fist put us in one where there was a puddle of water at the entrance of the room. The pools were very dated and I even cut my toe. The food. Oh man. Just very bland and not enough variety.its literally the same food everyday. Their snack bar was non existent. To call yourself a resort and lack common decency is insane. The drinks were terrible. Water taste better than what they offered. I regret staying here.

Staff overall was amazing. Property well maintained. Buffets were delicious. Choices of restaurants were 5 stars. We had reservations every night at a different restaurant and all we attended were great meals. The maguc show and foam party were the highlights of the trip. We also did a an excursión (Buggy Tour) and we had a blast.I will definitely go back.