Viva Wyndham V Heavens - All Inclusive

It would have been way better if they had more bars, a swim up bar and more variety of food in the buffet and restaurants…..

I enjoyed the walk to the ocean, except for the part of it that smelled of stagnant water. I was very disappointed that the hot tub didn't work, and that even though it said Adults only, children were there. I was also woken up before dawn several mornings as workers went by my window moving their big carts that are very noisy. The problem could be solved by getting rubber wheels for the carts! I was surprised that the seaweed wasn't raked off the beach regularly. The amount of plastic waste in the seaweed shocked and saddened me. That is not the fault of the Resort. It is the tragic result of how little we value this planet, and the ocean spits it back on the shore.

Positive: Beautiful resort & perfect beach. The service & staff were amazing. Lots of activities for the kids & the staff worked hard to make your stay an enjoyable one. They upgraded us to a VIP room which was very new & renovated. Negative: even though there were 4 a la carte restaurants, they only allowed us to use one out of our three nights. The reason was because it was low season. This was very disappointing as this is the main reason I booked this resort. The food lacked quality & variety.

Property was very clean and modern. Very good nightly entertainment and pool areas. My only complaint is that the beach is a long walk from the common areas.

What i really live about was the people, omg they are so professional, si nice.They are always checking on you,in case you need help with anything. Great team. I love the receptionist so nice and professional. They make you feel better and more comfortable. From the beginning when you arrived to the resorts, the personal outing was so nic3 and helpful..We had a great time as a family in this resort . We are coming back, great team!!Thanks

We enjoyed our stay. The pool are was nice. The staff is friendly. The food is not great. The beach is a long walk away.

Its small and walkable. Between 11 am and 4pm its too hot around the large pool area.

Check in and check out were somewhat slow and wasn't clear why it took so long to process. But i partly attribute that to the fast fast fast culture of the US/NY that i am used to. Some places are just not in much of a hurry. Overall really enjoyed our stay here! Buffet food was great and there was always a large variety to choose from. The restaurants were ok. Really only like Puebla and Blend. Did not try Sofrita. Pool was clean. Beach was pretty seaweedy but if you walk further from the hotel there are cleaner areas. Somewhat easy to get seats on the beach, less so in the pool area. People would put their towels to reserve chairs for the entire day even if they were not currently at the pool which is frustrating. Entertainment staff were friendly and encouraging. Pretty much only complaint is that it felt like everyone was looking for a tip or for me to buy the souvenirs or activities they were peddling. I wanted to relax at the beach, not keep denying pedicures and to buy a hat. If the hotel could limit this or hage these services available to people who want to request them that would be great.

The size is just right if you enjoy a more personal stay. Stadd are very friendly and gelpful, the rooms are cleaned well daily. The only thing that i did not like is there is no elevators.

Staff were very friendly! The resort itself false advertised many things that were not provided, starting off with a welcome cocktail and welcome gift in the room that was not included, 24-hr room service was not include, the Wi-Fi kept disconnecting, you'll need to log in every single time. There are no waiter service on the beach or pool as advertised. Pool towels were provided but not for the beach. Biggest disappointment was that they have about 5 restaurants and only ONE opens per night therefore there are never reservations available, especially for a party of 4 or more. We had no fine dining experience. and the buffet food was repetitive. only positive feedback was that they provided me with a crib for my baby no extra charge. (although you'll have to stack some towels and blankets since its a very slim pad) I would only recommend this resort for elderly couples who want to unwind by the pool/ beach. We ended up checking out 4 days early.

We found the bed sheets with some stains and hair in the shower and bathroom. House keeping department was needed to be contacted! The hallways to the room was filtered was filtration! In the breakfast buffet was one cook employee who wasn't customer service friendly!

The beach was very nice. The staff was helpful and friendly. The rooms were very clean.

Room had mold all over and food was not great. We all.gor sick the kast day and coukdbt even get front drsk to bring us an extra bucketsir garbage bag.

We were disappointed to find that the à la carte restaurants were closed for the duration of our 5-day stay, with only one available option for one of the days. This was not communicated to us in advance, which significantly affected our overall experience. Additionally, the hot tub was out of service throughout our visit. More concerning were the instances of roaches—three found in our room and another near the buffet area. While we understand that humidity can contribute to this issue, it raises concerns about cleanliness and maintenance standards. On a positive note, the staff were consistently friendly and courteous, which we appreciated. However, the lack of transparency regarding amenities and the presence of pests made this stay fall short of our expectations. We were told more is offered on the weekend but we were there during the week.

Definitivamente no es un hotel 3 estrellas, la amabilidad y la atención en el servicio es uno de los puntos más luminosos, pero tienen mucho que mejorar, especialmente en la limpieza. 2 vasos sucios el mismo día,1 en el bar de la playa y otro en el buffet, fue de total desagrado, una politica llamada TURISMO RESPONSABLE les permite dar la excusa para cambiar las sábanas cada 3 días o cuando se los piden pero la realidad esta en qué hay ropa de cama que no la cambian, una botella de agua por persona diariamente ( en mi caso) y una de soda por persona durante la estancia avisado en el check in es lo que verás en la nevera del minibar ( nevera que estaba averiada por cierto), no hay suficientes parqueos, solo 1 piscina es algo que no esperas en un 4 Estellas, aún así la atención del servicio y la amabilidad ayudan a la estancia por más corta o larga que sea, también la condición física dentro de la habitación y si climatización son puntos a favor, y por último el área de la playa que poseen ( playa dorada) les ayuda. Tienen mucho que mejorar

Property was nice, staff was ok majority had an attitude. Rooms are super humid. I called it the wet room. Extremely cold and wet, even with AC off room was still cold. Housekeeping do not changed towels. We had to ask for clean towels. Restaurant were ok, except for the Italian one, mentioning that they did not have Parmesan cheese. I even caught the host grabbing the dessert with her hands no gloves, that is when I got up and walked away. Not much entertainment. It is a very chill resort. Not sure if i would revisit. And I got charged a fee for getting wristbands to have access to the buffet before 3pm check in time.

Everything is excellent, except for the presence of a mosquitoes infestation..

The staff was very friendly. Great entertainers. Food selection and drinks great. We liked that the cleaning staff cleaned daily.Unfortunately the room has deteriorating due to water leaking from hvac system.. the bathroom sheetrock on ceiling was peeling off due to leaking. The hvac filter was dirty and needed replacement. The hvac system probably needed maintenence. The sliding door patio had failed wheels for sliding door open..you literally had to push hard.. Hopefully this was just an isolated event. Overall, we would come back, the benefits still outweighed the pesky inconveniences.

day of arrival the pool was emptied to be cleaned and was closed the following day. Causing us to have a morning with no water and the entire trip had no warm water for showering, it was cold showers all week. There was ants and fleas in our room not on beds but in drawers and counters. The food was okay but the a la carte restaurants are closed on Tuesday and Thursday so you have to eat at the buffet those nights. The app has a schedule of events but it is not accurate. We purchased a couples package and didn’t receive half the things promised. We were supposed to have a variety of classes which were open to everyone and not private and we didnt even get to go to them all. We were promised a private dj class per a package we booked. We were told a time to meet the DJ. When that time came around it didnt exist, no one knew what we were talking about. The viva club team brought a great experience to the vacation with games and contests. However they could use more variety of games/contests but overall they made the trip worth our time and kept us busy despite all the hotel/expedia inconveniences. The hotel claims all the inconveniences are due to issues with Expedia and were hesitant to supply us with an email stating we did not receive the services paid for. Over all the only compensation we received was a bottle of champagne, despite a day with no pool, a day with no running water, days without warm water, restaurants closed half the time and our package being incorrect.

Expedia got us a great deal with this property, greatly appreciated. There were lots of mosquitoes in the evening due to the big pond next to the property, but maybe there isn’t much to do to remedy that? The Italian restaurant’s food wasn’t very good which required a reservation. However, the exception was that the pizzas were always very good, and didn’t require a reservation. The buffet restaurant was always very good, just that restaurant was worth the stay there! The room was very nice, and service was excellent with quick response to any complaints. When we arrived, the safe was broken with the combination function not working, along with a vent fan that was so loud and strong that it shook the floor. Both issues were resolved quickly, but the best solution would have been to have these things working correctly upon checking in to the room, yes? All in all, we enjoyed a lovely stay, and I would visit again.

Old hotel The room had a lot humidity

I'm very disappointed with my parent's room # 5108 it got completely flooded with water after a day of rain when we got back in the evening the room was completely flooded. The worst thing is that the hotel management knows about this issue and they ignored the problem and continues renting the room without fixing the problem. I'm not happy with the inconvenience the hotel caused my elderly parents

Ac wasn’t working, room was humid which made the floor wet all the time. Walls had mold and water filtration

It is a small resort so what can you expect. Food was ok not much variety but ok. Staff was friendly. Rooms need to be updated. The best was the Dominican show I loved it.

We enjoyed our stay. Staff were very nice except one grouchy guy at the beach grill. The rest were all very nice. Our room was spacious but there was not a chair or table as we usually have. We requested a chair and were given a plastic one. Food was good. what we expected for a 3 star experience.

It’s an old property the staff is very very nice but the hotel needs a renovation, it’s old the pool is very small and there were mosquitoes inside the room.

This stay was a mixed bag. Service was excellent. Food was uneven: a dinner in the Mexican restaurant was great, in the Italian one regrettable. Activities were limited, despite staff enthusiasm. And there seemed to be enough loungers almost all the time, a big plus. Great shower, too. But the big problem was terrible internet: cellular in-room wifi, and even lobby internet (though this latter was sometimes ok). And various room details need upgrading: lighting, bathroom hooks, drawers—not costly improvements (and we had a large room with sitting area)! The Playa Dorada area is very nice, and with only a few hotels. But we are unlikely to return.

Rooms need the showers fixed, the water comea outn and floods the floor. Pool beds are beige instead of white (dirt)

This resort was very nice , the rooms are very spacious the A/C is the best . The food was great . Staff members were very friendly. We want to personally thank Maria and Estefani they were always very attentive and made our stay and my Dads birthday a special one . Ernesto from the tours was great we had a wonderful experience at paradise island it’s a must do. Specially on a Saturday when it was very busy . Hendry was very friendly and welcoming . Some evenings we had dinner outside in front of the pool and that was very nice and beautiful . The vibe was very romantic and nice. The beach is very close and a beautiful walk , The place is super nice and clean . Compared to other resorts we been this one is small and everything is close by. Gym staff Adonis were also great and very motivating . We had a wonderful time. And we will definetly be back .

The staff was very friendly. Great entertainers. Food selection and drinks great. We liked that the cleaning staff cleaned daily.Unfortunately the room has deteriorating due to water leaking from hvac system.. the bathroom sheetrock on ceiling was peeling off due to leaking. The hvac filter was dirty and needed replacement. The hvac system probably needed maintenence. The sliding door patio had failed wheels for sliding door open..you literally had to push hard.. Hopefully this was just an isolated event. Overall, we would come back, the benefits still outweighed the pesky inconveniences.

Bien de bien , El Rey Arturo aqui, me encanto todo y mas la amabilidad de todos, especial a Luis Cepeda Chihuahua El Rey de la animation, Luna de FrontDesk , Samuel, Mateo de security.. Nice Todo, regresamos con Dios...

Basically I didn't like anything about this property. Food was bad service bad and wi-fi was even worse. The manager was very rude and just didn't care about the guest so no point even letting her know about the problems. I will never stay at any of the viva resorts. Wyndham really needs to do an inspection on this property.

The first day to check. In we arrive a 2:30 pm the was like 20 people and the counter looking for rooms me and my wife wait 1hour and 45 minutes to check in and we get to room is no power the hotel was no power from 2:30 to 6:30 pm when’d the power coming back July 23 I am very disappointed about this resort and I going to ask for credit !!!!

Staff at front desk can use some improvement. there was an unnecessary delay to add us in order to make restaurant reservations. We were only able to make one reservation out of the four restaurants. Front staff also talked over me mid-conversation in order to speak to other staff members multiple times, rude.

This resort was very nice , the rooms are very spacious the A/C is the best . The food was great . Staff members were very friendly. We want to personally thank Maria and Estefani they were always very attentive and made our stay and my Dads birthday a special one . Ernesto from the tours was great we had a wonderful experience at paradise island it’s a must do. Specially on a Saturday when it was very busy . Hendry was very friendly and welcoming . Some evenings we had dinner outside in front of the pool and that was very nice and beautiful . The vibe was very romantic and nice. The beach is very close and a beautiful walk , The place is super nice and clean . Compared to other resorts we been this one is small and everything is close by. Gym staff Adonis were also great and very motivating . We had a wonderful time. And we will definetly be back .

Took an hour and a half to check in, the staff checked us in at 4:30 pm. Then the room we reserved and paid for which was a king size suite they did not have available.

We recently stayed at Viva Heavens by Wyndham with our family and, while the facility itself was well-maintained and the beach beautiful, there were serious issues that would prevent us from ever returning. Most of the staff, including bar and concierge services, were friendly and professional. However, the front desk was a major exception—consistently uncooperative, inflexible, and in one disturbing instance, refused to return my daughter’s passport, creating a situation that felt inappropriate and alarming. As a parent, this was deeply unsettling, especially in a foreign country. I escalated the incident to upper management, who handled the report professionally, but the experience has stayed with us. If you're traveling with children or are a woman traveling alone, I would strongly caution against staying here. The food was another major disappointment—bland at best, and in some cases, caused illness among members of our group. In over 20 years of travel, this was easily the worst food experience we've had on vacation. Given the health issues and lack of quality or variety, the dining alone is enough reason to look elsewhere. In summary: Safety concerns at the front desk, poor food quality, and illness from food/drink made this a regrettable stay. Spend a little more and go to a resort with higher standards.

Check in and check out were somewhat slow and wasn't clear why it took so long to process. But i partly attribute that to the fast fast fast culture of the US/NY that i am used to. Some places are just not in much of a hurry. Overall really enjoyed our stay here! Buffet food was great and there was always a large variety to choose from. The restaurants were ok. Really only like Puebla and Blend. Did not try Sofrita. Pool was clean. Beach was pretty seaweedy but if you walk further from the hotel there are cleaner areas. Somewhat easy to get seats on the beach, less so in the pool area. People would put their towels to reserve chairs for the entire day even if they were not currently at the pool which is frustrating. Entertainment staff were friendly and encouraging. Pretty much only complaint is that it felt like everyone was looking for a tip or for me to buy the souvenirs or activities they were peddling. I wanted to relax at the beach, not keep denying pedicures and to buy a hat. If the hotel could limit this or hage these services available to people who want to request them that would be great.

This hotel was very clean and the service was excellent

Overall the stay at Viva Heavens was very good. Rooms were very spacious and clean. Service was very good. The entertainment staff was excellent. I only wish that the staff speaks more English.

The resort was well maintained. Even though the resort is not directly on the beach, I loved the walk to get there. I would have liked it if water bottles would be replenished in the mini bar daily. The entertainment staff was great, people were friendly and it was easy to get something to eat or a bar drink.

The beach was very nice. The staff was helpful and friendly. The rooms were very clean.

Property was very clean and modern. Very good nightly entertainment and pool areas. My only complaint is that the beach is a long walk from the common areas.

What i really live about was the people, omg they are so professional, si nice.They are always checking on you,in case you need help with anything. Great team. I love the receptionist so nice and professional. They make you feel better and more comfortable. From the beginning when you arrived to the resorts, the personal outing was so nic3 and helpful..We had a great time as a family in this resort . We are coming back, great team!!Thanks

We enjoyed our stay. The pool are was nice. The staff is friendly. The food is not great. The beach is a long walk away.

Nice pool, minutes to beach, good local food.

Check in and check out were somewhat slow and wasn't clear why it took so long to process. But i partly attribute that to the fast fast fast culture of the US/NY that i am used to. Some places are just not in much of a hurry. Overall really enjoyed our stay here! Buffet food was great and there was always a large variety to choose from. The restaurants were ok. Really only like Puebla and Blend. Did not try Sofrita. Pool was clean. Beach was pretty seaweedy but if you walk further from the hotel there are cleaner areas. Somewhat easy to get seats on the beach, less so in the pool area. People would put their towels to reserve chairs for the entire day even if they were not currently at the pool which is frustrating. Entertainment staff were friendly and encouraging. Pretty much only complaint is that it felt like everyone was looking for a tip or for me to buy the souvenirs or activities they were peddling. I wanted to relax at the beach, not keep denying pedicures and to buy a hat. If the hotel could limit this or hage these services available to people who want to request them that would be great.

15-20 min from airport. Clean and comfortable. Safe, hair dryer, coffee maker, frig, A.C., hot water worked well. Wi-Fi spotty. Beds/loungers with umbrellas at pool. Towels readily available. Beach, 4-5 min walk. Chairs available any time. Catamaran/kayak/paddle board included. Bring insulated cup for drinks to limit visits to the bar. \ (4) restaurants open every other day. Use Viva App to reserve. Service at restaurants was good. Men not required to wear long pants/slacks for entry, shorts allowed. Service at the buffet was not good. Food however was excellent and varied daily. Coffee shop located left of the buffet that offers pastries and made to order coffee. Nightly shows by the pool. Club, billiards room, and stage area on the 2nd floor. Small gym with free weights and (2) treadmills. Resort provided a great vacation for the price paid.

Great food, beautiful beach. We were there in the off season so some restaurants and excursions were unavailable however there was not many people at the resort, which suited us fine. The chocolate croissants were delightful!!

We had a wonderful stay at Viva Heavens. Our room was spacious and had balcony. Food and drinks were decent. The main dining buffet does open late (6:30) so if you like to eat early this isn’t ideal. The beach area was clean and had plenty of loungers and had the option of being in the shade or in the sun. Only down side was a couple of nights we were awoken by people yelling and partying at 2:00 in the morning and the staff didn’t seem to take notice or care. We also noticed some guests would place their t-shirts/ towels around the pool area to claim a spot then go to the beach or the dining area so that no else could sit there. This limited the seating around the pool. Overall great stay and good value for the money.

La comida no es buena no hubo variedad

The a la carte option was not good. Only experience 2 restaurants due to others not available.

El hotel es bueno solo la Variedad de la comida, no es muy buena

the food was good, but the restaurants were not available. the place was empty, and they were using one restaurant open. i was charged on a separate credit card, even thou i paid in full because i did not bring the cc.

“It was an okay place, but the food was bland and needed more variety. The liquor was basic and tasted watered down. Entertainment could be improved, the bed was hard, and the beach was quite a far walk. Overall, I wouldn’t recommend it.”

This resort was very nice , the rooms are very spacious the A/C is the best . The food was great . Staff members were very friendly. We want to personally thank Maria and Estefani they were always very attentive and made our stay and my Dads birthday a special one . Ernesto from the tours was great we had a wonderful experience at paradise island it’s a must do. Specially on a Saturday when it was very busy . Hendry was very friendly and welcoming . Some evenings we had dinner outside in front of the pool and that was very nice and beautiful . The vibe was very romantic and nice. The beach is very close and a beautiful walk , The place is super nice and clean . Compared to other resorts we been this one is small and everything is close by. Gym staff Adonis were also great and very motivating . We had a wonderful time. And we will definetly be back .

One of my disappointment was the lack of quality alcohol.

Best food I’ve had in any resort. Loved how they served Dominican dishes which most resort don’t do. The resort can use better entertainment.

Viva Heavens has been the best hotel I have stayed in. This was my 2nd year visiting in a row. I LOVE EVERYTHING about Viva Heavens. Such friendly staff who go out of their way to make you happy. The food is delicious, especially the Buffet restaurant. Every night is a different menu and the 4 restaurants are truly fine dining. The hotel and rooms are very clean. And above all i felt exteemely safe at all times.

Had a great time at the property and the food was great too. The number of restaurants were limited though and they all aren't open always so had some terrible getting some bookings in. The guest help desk was able to hook us up with some reservations when we requested them but couldn't get it ourselves on the app. Overall experience was great and the staff was very accommodating but I wish they had more number of events throughout the day (especially in the open) to keep the Caribbean vibe alive throughout.