Four Seasons Resort Punta Mita

A big resort attractive to the American crowd that likes resorts and brands

Beautiful property

El servicio y atención de los clientes es excepcional , las instalaciones … la tina nunca la pudimos usar , salía agua color café y la cuna que llevaron para mi hijo despintada y desgastada.

The grounds were clean and spectacular, and the room was fantastic. We had a garden with a partial ocean view, which was very private. We loved the different pools, restaurants, great drinks, and excellent food. The staff were outstanding, the service was superb, (the bellman Arnulfo [blue eyes] was helpful and stepped up to help out with transportation). Housekeeping noticed that we were celebrating a birthday, and they had a pleasant surprise in the room, complete with balloons and a "Happy Birthday" sign. That made the day even more special; it was just beautiful! Can't wait to go back.

Wonderful service amazing grounds

Four Seasons Punta Mita: A Mixed Experience Our recent stay at Four Seasons Punta Mita left us with mixed feelings. While the resort's beauty and the exceptional staff were highlights, we encountered a few issues that detracted from our overall enjoyment. The pool area, despite its stunning appearance, presented some challenges. We noticed algae at the bottom of the main swimming pool**, which made the surface slippery and a bit concerning. Additionally, a pronounced sewage smell was noticeable even when we were in the main pool, which was quite bothersome. We also felt the pool area was understaffed, making it difficult to get assistance when needed. On a very positive note, the staff was truly amazing. Jonathan by the pool and our concierge Patricia deserve special recognition for their outstanding service and attentiveness. Their dedication significantly enhanced our experience.

the staff is absolutely amazing.. the spa was favroite spot

Our room walked right out to a beautiful sand beach with trees for shade. It was spectacular. And the staff treated us and our kids like royalty.

We stayed for four nights and appreciated the resort’s spacious grounds and variety of activities, which made the stay engaging. That said, certain aspects could be improved to meet the standards guests might expect from a luxury property. The facilities, while functional, show signs of age. In-room drinking water came from large dispensers rather than branded bottles, and replenishment could be timelier. The breakfast buffet offered a limited selection, and fruit service, though attentive, was sometimes slow, with occasional quality inconsistencies. Staff interactions varied — some were warm and proactive, while others appeared understandably tired. Overall, the experience felt more restrained than the generous, high-touch service often associated with high-end resorts. With a few updates and operational adjustments, the property could better reflect its luxury positioning.

It’s very old this property needs a major renovation

Dinners were best meals at 3 restaurants but need more veg options. Also every night cockroaches were in bathroom. Service is not as good as One and Only

El servicio y atención de los clientes es excepcional , las instalaciones … la tina nunca la pudimos usar , salía agua color café y la cuna que llevaron para mi hijo despintada y desgastada.

The grounds were clean and spectacular, and the room was fantastic. We had a garden with a partial ocean view, which was very private. We loved the different pools, restaurants, great drinks, and excellent food. The staff were outstanding, the service was superb, (the bellman Arnulfo [blue eyes] was helpful and stepped up to help out with transportation). Housekeeping noticed that we were celebrating a birthday, and they had a pleasant surprise in the room, complete with balloons and a "Happy Birthday" sign. That made the day even more special; it was just beautiful! Can't wait to go back.

Four Seasons Punta Mita: A Mixed Experience Our recent stay at Four Seasons Punta Mita left us with mixed feelings. While the resort's beauty and the exceptional staff were highlights, we encountered a few issues that detracted from our overall enjoyment. The pool area, despite its stunning appearance, presented some challenges. We noticed algae at the bottom of the main swimming pool**, which made the surface slippery and a bit concerning. Additionally, a pronounced sewage smell was noticeable even when we were in the main pool, which was quite bothersome. We also felt the pool area was understaffed, making it difficult to get assistance when needed. On a very positive note, the staff was truly amazing. Jonathan by the pool and our concierge Patricia deserve special recognition for their outstanding service and attentiveness. Their dedication significantly enhanced our experience.

The grounds were clean and spectacular, and the room was fantastic. We had a garden with a partial ocean view, which was very private. We loved the different pools, restaurants, great drinks, and excellent food. The staff were outstanding, the service was superb, (the bellman Arnulfo [blue eyes] was helpful and stepped up to help out with transportation). Housekeeping noticed that we were celebrating a birthday, and they had a pleasant surprise in the room, complete with balloons and a "Happy Birthday" sign. That made the day even more special; it was just beautiful! Can't wait to go back.

Our room walked right out to a beautiful sand beach with trees for shade. It was spectacular. And the staff treated us and our kids like royalty.

Best property I’ve stayed! Their customer service was nothing short of exceptional!

Precioso hotel con vistas espectaculares, la atención del staff es inmejorable te hacen sentir como en casa y solucionan cualquier inconveniente que llegue a surgir, agradezco en especial al gerente de recepción y al gerente de camas de playa por sus atenciones!

Did not feel like a real Four Seasons. We called it Three Seasons due to the lack of service and ambience.

The grounds were clean and spectacular, and the room was fantastic. We had a garden with a partial ocean view, which was very private. We loved the different pools, restaurants, great drinks, and excellent food. The staff were outstanding, the service was superb, (the bellman Arnulfo [blue eyes] was helpful and stepped up to help out with transportation). Housekeeping noticed that we were celebrating a birthday, and they had a pleasant surprise in the room, complete with balloons and a "Happy Birthday" sign. That made the day even more special; it was just beautiful! Can't wait to go back.

Four Seasons Punta Mita: A Mixed Experience Our recent stay at Four Seasons Punta Mita left us with mixed feelings. While the resort's beauty and the exceptional staff were highlights, we encountered a few issues that detracted from our overall enjoyment. The pool area, despite its stunning appearance, presented some challenges. We noticed algae at the bottom of the main swimming pool**, which made the surface slippery and a bit concerning. Additionally, a pronounced sewage smell was noticeable even when we were in the main pool, which was quite bothersome. We also felt the pool area was understaffed, making it difficult to get assistance when needed. On a very positive note, the staff was truly amazing. Jonathan by the pool and our concierge Patricia deserve special recognition for their outstanding service and attentiveness. Their dedication significantly enhanced our experience.

Great service from staff.

Great experience and amazing staff. They go above and beyond to make guests feel special.

Unpleasant fiasco from start to finish. Sadly upfront paid 11.000.00 to Expedia, for four days accommodations at the Four Seasons Punta Mita in Rural Mexico. And my DRAMA began. Contacted the Four Seasons concierge to arrange airport transfers directly with the hotel for security purposes, nine emails later and 10 pm the night before my trip called the hotel for an answer and see is such service was posible. Booked an island four hours private boat tour, with hotel pickup , an hour to my departure, a very rude, incompetent staff from concierge called to change my pickup location, I didn’t feel confortable or safe changing my pickup location, the staff just said they where not to refund my $800 for the booking. I went down to the pool are as that was the only thing to do at the resort, the beach was rocky and the water was extremely cold, at that point I decided to cut my trip short by one day as I felt trapped and the best choice was to return back to the USA. Contacted the front desk and conveyed to them my desire on leaving, they said they cannot refund the money for the remaining day of my trip, contacted Expedia and they refused to help me out. The Four Seasons Punta Mita is nothing but an American TRAP in Mexico, definitely a place to never return…

We stayed for four nights and appreciated the resort’s spacious grounds and variety of activities, which made the stay engaging. That said, certain aspects could be improved to meet the standards guests might expect from a luxury property. The facilities, while functional, show signs of age. In-room drinking water came from large dispensers rather than branded bottles, and replenishment could be timelier. The breakfast buffet offered a limited selection, and fruit service, though attentive, was sometimes slow, with occasional quality inconsistencies. Staff interactions varied — some were warm and proactive, while others appeared understandably tired. Overall, the experience felt more restrained than the generous, high-touch service often associated with high-end resorts. With a few updates and operational adjustments, the property could better reflect its luxury positioning.

I know it’s Four Seasons but at 2k a night in the slow season in Mexico the price doesn’t add up. We could have stayed at any Four Seasons in the world for less. The price doesn’t add up. I stayed at St. Regis next door a few years ago for a third of the price. Also they gave us pushback when we asked for a 3 hour late checkout on our last day when we had been rained out one day of our stay and missed most of the first day from being stuck in customs. they tried to tell me they had too many incoming guests but the whole resort was dead the entire time we were there and we were checking out on a Sunday. After I questioned them they spoke to a manger and reluctantly accommodated. Not what I would expect from a slow and extremely expensive 5 star resort. Their spa services were stripped down 50 and 80 minutes instead of the standard 60 and 90 minutes, but it was still $1,000 for two 80 minute massages with tip.I filled out a long form telling them what areas I wanted them to focus on and they ignored it. I have had better massages for longer and cheaper at 5 star resorts in Orange County. Overall the resort is really nice and they were on top of the concierge service but I was not happy with the price and also the pushback on late checkout.

El personal El lugar la playa

It’s like haven on earth. Its very relaxing and beautiful. I will recommend for a vocation spot to whoever wants to relax their mind.

Precioso hotel con vistas espectaculares, la atención del staff es inmejorable te hacen sentir como en casa y solucionan cualquier inconveniente que llegue a surgir, agradezco en especial al gerente de recepción y al gerente de camas de playa por sus atenciones!

Beautiful property

Our room walked right out to a beautiful sand beach with trees for shade. It was spectacular. And the staff treated us and our kids like royalty.

The staff and beaches are wonderful! Best sunsets I’ve ever seen!

Unpleasant fiasco from start to finish. Sadly upfront paid 11.000.00 to Expedia, for four days accommodations at the Four Seasons Punta Mita in Rural Mexico. And my DRAMA began. Contacted the Four Seasons concierge to arrange airport transfers directly with the hotel for security purposes, nine emails later and 10 pm the night before my trip called the hotel for an answer and see is such service was posible. Booked an island four hours private boat tour, with hotel pickup , an hour to my departure, a very rude, incompetent staff from concierge called to change my pickup location, I didn’t feel confortable or safe changing my pickup location, the staff just said they where not to refund my $800 for the booking. I went down to the pool are as that was the only thing to do at the resort, the beach was rocky and the water was extremely cold, at that point I decided to cut my trip short by one day as I felt trapped and the best choice was to return back to the USA. Contacted the front desk and conveyed to them my desire on leaving, they said they cannot refund the money for the remaining day of my trip, contacted Expedia and they refused to help me out. The Four Seasons Punta Mita is nothing but an American TRAP in Mexico, definitely a place to never return…

Dinners were best meals at 3 restaurants but need more veg options. Also every night cockroaches were in bathroom. Service is not as good as One and Only

La comida no está bueno para el precio. Todo es excesivamente caro

Beautiful property, incredible service and top notch fine dining. We will come back!

Best food on earth

The property itself is beautiful. the overall service was off. Prices are astronomical, as high as Vegas and are simply not justified for a vacation in Mexico.

The grounds were clean and spectacular, and the room was fantastic. We had a garden with a partial ocean view, which was very private. We loved the different pools, restaurants, great drinks, and excellent food. The staff were outstanding, the service was superb, (the bellman Arnulfo [blue eyes] was helpful and stepped up to help out with transportation). Housekeeping noticed that we were celebrating a birthday, and they had a pleasant surprise in the room, complete with balloons and a "Happy Birthday" sign. That made the day even more special; it was just beautiful! Can't wait to go back.

Excellent property, food and service…

Really enjoyed my stay. Fantastic hotel and great staff. A bit overpriced for what you get but still great experience.

We stayed for four nights and appreciated the resort’s spacious grounds and variety of activities, which made the stay engaging. That said, certain aspects could be improved to meet the standards guests might expect from a luxury property. The facilities, while functional, show signs of age. In-room drinking water came from large dispensers rather than branded bottles, and replenishment could be timelier. The breakfast buffet offered a limited selection, and fruit service, though attentive, was sometimes slow, with occasional quality inconsistencies. Staff interactions varied — some were warm and proactive, while others appeared understandably tired. Overall, the experience felt more restrained than the generous, high-touch service often associated with high-end resorts. With a few updates and operational adjustments, the property could better reflect its luxury positioning.

Excesivamente caro los alimentos y bebidas.