Name: Heritage Hotel Auckland
Address: Hotel 35 Hobson Street, Auckland, Région d'Auckland, NZ
Price range: 204 $US–427 $US per night
Rating: 7.5

Ce qu'en disent des voyageurs

Au Heritage Auckland Hotel Wing, les voyageurs soulignent un emplacement très central, un personnel accueillant et d'excellentes installations de loisirs, comme la piscine sur le toit. Les chambres, spacieuses et bien équipées (souvent avec cuisine et buanderie), contrastent avec un décor daté et quelques problèmes d'entretien.

Plusieurs clients notent le bruit de la rue et la disposition confuse du bâtiment, et certains ont connu des pannes d'ascenseur ou des retards à l'enregistrement et au service de voiturier. Les possibilités de restauration sur place sont limitées, sans service d'étage et un restaurant allemand aux horaires restreints ; le petit-déjeuner n'est souvent pas disponible. Attendez-vous à des appartements spacieux et des équipements de qualité dans un emplacement central, avec quelques signes de vétusté et une qualité de service variable.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les installations de loisirs sont très appréciées : une piscine sur le toit chauffée, un spa, un sauna, des salles de sport et un court de tennis. La plupart des espaces sont agréables, bien que certains clients signalent des fermetures, des températures de spa tièdes ou l'absence de serviettes.

Avis de voyageur à ce sujet

8

trevina

28 juin 2025

·

A séjourné 2 nuits

We stayed in the tower. Signage to the pool on 2nd floor is not easy to find. We stayed for 2 nights.we were bought robes and blankets after we checked in. We put a sign on the door to have our room clean whilst we were out the next day but had to call housekeeping as nothing was done. Overall 2 pools, 2 gyms, 2 spas and sauna. Great place to stay

8

Tapunuu

15 juin 2025

·

A séjourné 4 nuits

Everything was lovely. Staff was very accommodating and helpful. The spa pools are not hot but the regular pools and the sauna were wonderful!!

10

Ryan

10 févr. 2025

·

A séjourné 1 nuit

The front dest, etc, were wonderful and the room was even better than we expected. The rooftop pool was special, and not too-crowded. They are doing some needed repairs/updates in a few places, but overall we really enjoyed our stay.

10

Rita

27 déc. 2023

·

A séjourné 1 nuit

Great location near the Sky Tower and central Auckland. Rooms are large with a divider for a bit of privacy. Comes with a kitchenette that has the basics for what you need. Hotel has one indoor lap pool (one lane) and hot tub, outdoor pool and hot tub with a great deck that has views of the harbor. Also has an outdoor tennis court and chess set. There is a restaurant on site that we did not try, but looked decent.

10

Brendon

23 mai 2025

·

A séjourné 2 nuits

Great facilities and services. Can not comment negatively about anything. Check-in was great, bed was comfy, pool, gym and spa brilliant along with the view.

10

Linzi

10 sept. 2025

·

A séjourné 1 nuit

Loved the spa pools.

10

Ian

12 janv. 2026

·

A séjourné 1 nuit

Rooms are great. Rooftop pools, tennis court, courtyard, and gym are all fantastic. Very friendly staff and great location.

8

Erin

26 mars 2024

·

A séjourné 1 nuit

Very comfy beds and terrific rooftop pool. Staff friendly and efficient. Sadly the second gym and pool are closed, it looks like indefinitely, and no room service available or easy dining options nearby, had to resort to Uber eats.

10

James

17 déc. 2025

·

A séjourné 1 nuit

Loved the facilities. Pool on the roof with a great view. Wish I stayed longer.

8

S

13 déc. 2025

·

A séjourné 6 nuits

spacious well equipped room, great facilities

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Propreté

Les commentaires sur la propreté sont mitigés : beaucoup signalent des chambres très propres, mais plusieurs font état de services de nettoyage manqués, d'odeurs ou de moquettes tachées, et d'oublis graves occasionnels, comme des salles de bains sales ou des objets laissés par les précédents occupants.

Avis de voyageur à ce sujet

10

LP

9 févr. 2026

·

A séjourné 1 nuit

Always an awesome experience staying at the Heritage. Clean and comfy a quick walk into hub of the city

10

Luke

11 nov. 2025

·

A séjourné 2 nuits

Fantastic room! Always appreciate how clean the rooms are here, keep up the good work :)

4

Michelle

22 avr. 2025

·

A séjourné 1 nuit

Our room was so dirty, it looked like it hadn't been cleaned...very musty smell, pool were highlight for our children but other than that i would've re book here...moved to another hotel...

10

Suzanne

23 août 2025

·

A séjourné 3 nuits

Fabulous location, great rooms, loved the spaciousness so we could spread our suitcases out. Lovely and clean and the staff very friendly and helpful. We also used the valet parking which was a great service and very safe.

8

VIBOL

2 mars 2024

·

A séjourné 1 nuit

The carpet was smelly

8

James

14 avr. 2025

·

A séjourné 1 nuit

Great location, attractive property, large rooms, and well serviced. A bit of cleaning was overlooked in my room (sticky table syndrome) but could happen anywhere.

8

Allira

27 juin 2025

·

A séjourné 1 nuit

Room was clean, beds were comfortable, shower had good pressure. Would stay again.

8

Alex

3 janv. 2023

·

A séjourné 1 nuit

The location is amazing The staff were attentive and hard working The room was tired, grubby There was a used flannel in the bath, the bath was not clean, the bed sheets had blood on them ( not ours ) We waited until 3:30pm (check in was 2pm ) for the room to be available and it wasn’t clean. Pool nice, location good.

4

Julian

24 nov. 2024

·

A séjourné 1 nuit

The staff member at the front desk on Saturday afternoon who checked us in was excellent. She was courteous and went out of her way to properly explain the facilitiea at the hotel. Unfortunately, there was several toe nail clippings on the floor near out bed in a very obvious place. The entertainment options on the TV were hard to figure out and stopped working and you have to have your own streaming accounts. No sky tv. The shower screen was tiny which meant a lot of water ended up on the bathroom floor. The room was spacious but apart from that the hotel was very disappointing. Unlikely to return.

10

Keir

27 oct. 2025

·

A séjourné 3 nuits

Staff were excellent, room cleaning was very good and the laundry set up was perfect for my needs.

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Chambres

Les chambres sont généralement grandes et bien équipées, avec souvent une cuisine et un lave-linge/sèche-linge, mais le décor est parfois daté, certains lits et salles de bains nécessitent une rénovation, et le bruit de la rue ou la faible pression de l'eau affecte bon nombre de séjours.

Avis de voyageur à ce sujet

10

Adam Daniel

29 mai 2025

·

A séjourné 1 nuit

We really like this hotel, but this time we had a room looking at the road so it was soo noisy

10

Tanja

17 nov. 2023

·

A séjourné 1 nuit

Great space and well equipped, water pressure is a bit low and bathroom could use some updating but overall great hotel for the price

8

Michael

22 juin 2025

·

A séjourné 2 nuits

Good location but a bit noisy at night

8

Joy

18 févr. 2025

·

A séjourné 1 nuit

The fan in the bathroom wasn't working. I felt unsafe using the shower over the bath. The pillows were uncomfortable. The bed was very comfortable. We wanted some cookies to have with our drinks.

10

Mark

8 févr. 2025

·

A séjourné 5 nuits

The spa and lap pool was one of the best. The room had a full kitchen and a washer dryer. Couldn’t ask for more.

10

Dashiell

20 déc. 2023

·

A séjourné 3 nuits

Great luxurious apartment space and comfortable beds

6

hannah

3 janv. 2025

·

A séjourné 2 nuits

The bed was dreadful. It was so bouncy and squishy, no support at all. Every movement either my partner or I made the other person could feel meaning we barely slept.

8

Alma

29 sept. 2025

·

A séjourné 3 nuits

Room looks outdated, lights inside the room were dim and carpet was dark red which makes the room look even darker. The room furnishings were also outdated. Within a 10 minute walk to dining options. Very close to Skycity.

8

Margaret

10 févr. 2025

·

A séjourné 2 nuits

Great location in down Auckland. Helpful l, friendly staff, Liked staying in the “Towers” section, with full kitchen and washer/dryer. On the negative- the hallways were pretty shabby ) tho our room very clean and comfortable.

8

Gayle

4 nov. 2025

·

A séjourné 1 nuit

The room was spacious!

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Service

Le personnel est fréquemment aimable et serviable, mais le service peut être irrégulier, avec des signalements de réception lente ou non surveillée, de ménage retardé, de frustrations liées au service de voiturier et à la caution, et de demandes sans suite.

Avis de voyageur à ce sujet

2

Nadia

17 août 2025

·

A séjourné 1 nuit

The bed was terrible. It was caved in in the middle, the water was cold even with the hot tap on full max. There was no car parking even tho it’s said online there was car parks. They decided not to charge our room untill after we checked out which was very strange because I thought I was already paid when we checked in. Will never return again

10

Trudie

15 oct. 2023

·

A séjourné 1 nuit

Staff were friendly and definitely worth using the valet parking with the cost of parking around Auckland. Very accomodating with any requests. Definitely will go back to stay 😊

8

trevina

28 juin 2025

·

A séjourné 2 nuits

We stayed in the tower. Signage to the pool on 2nd floor is not easy to find. We stayed for 2 nights.we were bought robes and blankets after we checked in. We put a sign on the door to have our room clean whilst we were out the next day but had to call housekeeping as nothing was done. Overall 2 pools, 2 gyms, 2 spas and sauna. Great place to stay

8

Adrian

13 déc. 2024

·

A séjourné 1 nuit

Great check-in experience provide by a Tahitian girl (didn't get her name). She was welcoming and friendly. Very efficient and chatty. Unfortunately, my stay was let down when I was checking out. I call reception to organise my vehicle from valet parking. I got no answer after waiting on phone for 10 minutees, so I hung up. I went down to reception, but no-one there. Used the phone at reception to call the Duty Manager, but again no answer. I looked around for someone, but no-one was around. Called again, got an answer and advised my vehicle would be there in 5 minutes. It took nearly 15 minutes to be brought around to the entrance foyer.

2

Rebecca

1 janv. 2023

·

A séjourné 19 358 nuits

Terrible experience. Firstly we paid for valet parking, therefore parked our car at the front, however were told off and yelled at by the hotel staff as they said we parked the car on the wrong side. It is ridiculous that there is no sign to specify where cars need to be left for valet parking. Furthermore being yelled at multiple times times for this just ruined our experience. I also was advised by hotel staff that we can go up and watch the fireworks at night and there was no mention of only a certain number of people being allowed up at the roof or we would have gone earlier. We basically missed the fire works and has the most horrible new years. I also want to mention that due to these reasons we checked out on the same night and went home. We had the most horrible stay and will be advising others about this.

10

eliot

29 oct. 2025

·

A séjourné 2 nuits

the help i received from the woman who handled my call(& booking) at the Front Desk/Reservations was unbelievably helpful…. and patient:)

10

Ian

12 janv. 2026

·

A séjourné 1 nuit

Rooms are great. Rooftop pools, tennis court, courtyard, and gym are all fantastic. Very friendly staff and great location.

10

Sharon

19 janv. 2025

·

A séjourné 1 nuit

Front desk staff were amazing. Doreen was helpful, efficient, warm, and so friendly. All the staff were great. Room was tired but okay. The bed and pillows were lumpy and uncomfortable. Rooftop pool was lovely.

2

MARY TAI

2 janv. 2025

·

A séjourné 1 nuit

Terrible service inefficient no room service, one lift working out of three, upon check in waited 20 minutes unmanned reception, then key didn’t work, I had to call for the Bath Robes and Slippers, indoor spa pool broken, no restaurant or bar open no breakfast, no chopping board in full kitchen, stuck on level 3 for nearly 30 minutes at 8.30am and a new Mother had to deliver breast milk to a customer waiting in the Lobby then got locked in the stairs area luckily I heard her, no toilet in the Lobby area, no trolley service when checking out I had to go down get the trolley myself with my husband in the wheelchair, dirty old Balcony and furniture, this hotel is not a 4 star international hotel more likely a 2.2. Extremely disappointed 😢 especially being New Year’s Day given my entire family stayed 4 years ago for Christmas and Boxing Day and service and facilities were great therefore I suggest Expedia revisit this hotel simply not worth $255 for there Tower Executive Suite and I am requesting a full refund as I have always travelled and stayed and booked with Expedia please advise.

10

Keir

27 oct. 2025

·

A séjourné 3 nuits

Staff were excellent, room cleaning was very good and the laundry set up was perfect for my needs.

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Emplacement

Très central et à distance de marche du port, de la Sky Tower et du CBD, bien que certains clients mentionnent le bruit de la rue et que les environs immédiats puissent parfois sembler peu sûrs.

Avis de voyageur à ce sujet

8

Katherine

21 janv. 2025

·

A séjourné 3 nuits

The buildings are “tired” and dingy. The suite was clean and comfortable; it had convenient appliances. The surrounding area is “just outside”of shopping and dining options. A bit questionable in the evening.

8

Cassandra

16 juin 2024

·

A séjourné 2 nuits

Good location in the CBD

8

Timothy

26 mai 2024

·

A séjourné 2 nuits

Unfortunately the area in Victoria W. St is a bit dodgy. This distracts from access down to Queen St .Businesses in this area need to consider this in how to revitalize this otherwise the hotel is good value for NZ

6

Erika

26 mai 2024

·

A séjourné 2 nuits

We booked this hotel for the family room and the pool/spa/gym as we went with our kids. They loved the rooftop pool especially and my husband used the gym. The parking is also valet parking and very reasonably priced for in Auckland. I didn't realise but the Heritage has two sides, the older side and the newer tower side. The family room that we booked was in the older side (I think they all are) and it wasn't heritage - it was just run down. Definitely not a 4* experience. There was also ZERO sound proofing and it was so so loud with road noise and people walking above us. We got no sleep for both nights we were there. Such a pity as if they had the money to re-do the hotel it could be absolutely amazing. The area around the hotel is also filled with rough people, there is an Auckland City Mission not far off and I believe a lot of the apartments around there are transitional housing. I understand this isn't the hotels fault and to be honest all of Downtown Auckland is like this - its a real pity. As you have to walk everywhere to eat it wouldn't be somewhere I would want to walk around if I was alone.

10

Sam

25 nov. 2025

·

A séjourné 1 nuit

Great location with access to local restaurants and view to the bay. Although the floors were dated, the room was great. Staff was nice

8

Jonathan

5 déc. 2024

·

A séjourné 5 nuits

well located for viaduct area and reasonably priced

10

Alyssa

18 févr. 2025

·

A séjourné 2 nuits

Great location

8

Amelia

22 nov. 2023

·

A séjourné 3 nuits

Great location, easy walk to ferry and town. Will definitely stay here again.

8

Alex

3 janv. 2025

·

A séjourné 1 nuit

For an inner city stay this is in a great location - easy walk down the hill to the Viaduct, restaurants, cafes. Also 1 minute walk from the City to Airport Bus Stop

8

Mel

19 mai 2024

·

A séjourné 2 nuits

Excellent situation, walking distance of restaurants, theatres, and harbour. Hotel staff very friendly and helpful. Rooms large and clean, bed very comfy.

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Repas

Les possibilités de restauration sur place sont limitées : le service d'étage est généralement indisponible, le petit-déjeuner n'est souvent pas proposé et le restaurant allemand fonctionne aux horaires restreints avec des avis mitigés, de nombreux clients choisissant donc de manger à l'extérieur.

Avis de voyageur à ce sujet

8

Tatiana

3 juil. 2023

·

A séjourné 1 nuit

Restaurant was good.

8

Geraint

2 mars 2025

·

A séjourné 1 nuit

Nice size rooms, clean well laid out. Disappointed there was nowhere in the hotel to get a drink, no lobby bar no pool bar and the only food place closed at 1:30

8

Valerie

8 mars 2025

·

A séjourné 3 nuits

Excellent location, friendly nd helpful staff. Good locations to eat nearby. There was no breakfast but there is a third party German restaurant in the building which we did not try. We had a one bedroom suite and it was very spacious compared to newer hotels.

8

Kathy

6 déc. 2022

·

A séjourné 2 nuits

Nice hotel. Easy check in and valet parking. Bed very comfortable and shower was good. Rooms are a little tired. No restaurant or bar which was a shame. Quick walk into town but hard climb back up hill

4

Val

26 déc. 2022

·

A séjourné 19 352 nuits

Was Xmas Day when most things were shut …. There was absolutely no food or beverage facility in the hotel. All I wanted was a glass of wine and a little dinner.

4

Robert

29 déc. 2022

·

A séjourné 19 350 nuits

No restaurant or bar facility including at the pool.

10

Shilo

10 mars 2024

·

A séjourné 1 nuit

Absolute cleanliness to perfection. Wonderfull helpful staff, really friendly kind staff, could not fault the service, unfortunate there is no room service/food or drink offerings or this place would be best hotel in Auckland city easily! Outside the hotel is the sad state of the city, roads, pavements and general care of the area has been let go, sad state Auckland Council should be ashamed.

10

Joanne

19 mars 2025

·

A séjourné 2 nuits

Had a wonderful 2-night stay with friends at the Rendezvous Heritage Hotel. The location is very central, no more than 5 minutes from Queen Street and the Sky Tower. It was quiet at night (slightly noisy with beeping cars and sirens during the day), but it quieted down at night. The staff were always available, very friendly and helpful. We ate one night at the German restaurant in the hotel. It was ok, but not amazing, and the one staff member on serving that night seemed quite overwhelmed by herself on the floor. There is an indoor and outdoor pool and gym areas, and they were lovely areas and so well maintained and pleasant to spend time to sit around the outdoor pool. The room was very spacious, with lots of storage and well-stocked with amenities. There was a mini-kitchen in our room which was very useful, and the bathroom was very large and well-sticked. Overall, I thoroughly enjoyed our stay. I would stay again and would recommend!

6

Carmen

23 oct. 2023

·

A séjourné 1 nuit

Room wasn’t ready for check in until 2:35pm. We were waiting from 1:30 pm. Restaurant was closed for breakfast and was told to go to Rydges or elsewhere as the restaurant isn’t open on a Monda even though it was a public holiday and quite a few guests.

10

sheila

18 août 2025

·

A séjourné 1 nuit

Hotel facilities good Not clear if breakfast available

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	143 $US
février	152 $US
mars	104 $US
octobre	133 $US
novembre	157 $US
décembre	105 $US

di	lu	ma	me	je	ve	sa
1 $213	2 $220	3 $250	4 $242	5	6 $328	7 $427
8	9 $245	10 $234	11 $262	12 $242	13 $219	14 $257
15 $223	16 $238	17	18	19	20 $265	21 $277
22 $208	23 $232	24	25	26	27	28
29	30

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $216	23 $246	24 $250
25	26 $215	27 $208	28 $204	29 $216	30 $215	31 $238

Prix pour Heritage Hotel Auckland

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Deluxe

Heritage Suite

Heritage Deluxe Room

Heritage Family Room Queen Queen

2 Bedrooms Executive Apartment Balcony

Executive 2 Bedroom Apartment with Balcony and Harbour View

Executive 2 Bedroom Apartment with Balcony

Executive Suite

Apartment Executive

Suite Executive

Heritage

Heritage Guest Room

Heritage Family

Executive 2 Bedroom Apartment with Balcony & Harbor View

Suite

Executive 1 Bedroom Apartment with Balcony

Studio Standard

Deluxe 1 Bedroom Apartment with Harbour Views

Room Guest Room

Family

Studio

Heritage Executive Suite

Suite Standard

Heritage Family 2 Double Beds

Apartment Deluxe Harbour View

Executive Apartment

Room

Heritage Deluxe

2 Bedrooms Executive Apartment Balcony Harbour View

Deluxe 1 Bedroom Apartment with Harbor View

Executive Apartment Balcony

Deluxe Apartment Harbour View

Avis des voyageurs sur Heritage Hotel Auckland

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Ce qu'en disent des voyageurs

Politiques de l’établissement

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