Name: Mercure Resort Sanur
Address: Jalan Mertasari, Sanur Kauh, Denpasar, Denpasar, Denpasar Selatan, Indonesia, Denpasar, Bali, Indonesia
Rating: 7.7

Guest reviews

7.7

Good

Based on 1,705 verified reviews

Who stays here?

Business

2%

Couple

52%

Family

26%

Group

12%

Solo

5%

What guests think

AI-generated summary based on recent guest reviews

At Mercure Resort Sanur, travellers consistently praise the beachfront setting with leafy grounds and two pools, the quiet, walkable location near restaurants, and especially the friendly, helpful staff, while noting that the property shows age in places.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

sahana

16 Feb 2026

·

Stayed 6 nights

Excellent grounds, pool, staff and breakfast! Only downside, front desk staff who answers the phone doesn't speak English and often does not address your request, request to speak to someone who speaks English.

10

Aleksa

23 Jan 2026

·

Stayed 4 nights

Good hotel in great position right on the beach. You can see wear and tear but staff do make every effort to make stay very welcoming. Especially waiting staff and room attendant

8

Martin

9 Jan 2026

·

Stayed 13 nights

Great location close to the beach, perfekt for our 2 year old son. Staff super friendly and helpfull if needed. Breakfast had evereything yoposspossible

8

Imelda

5 Jan 2026

·

Stayed 7 nights

Mercure Sanur is a bit older compared to other hotels in the area, but it’s clean, affordable, and has a lovely private beach, which is a big plus. We booked the Christmas buffet (6–9 pm) and arrived around 7 pm. By 8:30 pm, staff repeatedly asked if we wanted more food or drinks, and some tables were already being cleaned. By 8:40 pm, the buffet was being packed away, which felt unacceptable as it was meant to run until 9 pm. Service was inconsistent throughout our stay. Some staff were great, but others—especially at the bar—were inattentive. Light lunch orders often took 50–60 minutes, and on more than one occasion drinks were forgotten entirely, even when we were sitting right in front of the bar. Staff were apologetic, but we often had to repeat ourselves. On a positive note, the front desk staff were excellent—friendly, efficient, and helpful.

10

Breno

3 Jan 2026

·

Stayed 7 nights

Staff were excellent!!! Amenities and infrastructure, the layout of the room (construction) made me fill we were in the most calm place surrounded the beautiful trees and garden. A 2 minutes walk from the beach.

Jalan Mertasari, Sanur Kauh, Denpasar, Denpasar, Denpasar Selatan, Indonesia

Location

Located in Denpasar (Sanur), Mercure Resort Sanur is within a 15-minute drive of Sanur Beach and Waterbom Bali. This beach hotel is 7.3 mi (11.8 km) from Kuta Beach and 8.5 mi (13.7 km) from Legian Beach.

Pura Blanjong(0.3 Miles)

Mertasari Beach(0.5 Miles)

RS Bali Mandara(0.7 Miles)

Sanur Beach(0.8 Miles)

Semawang Beach(1 Miles)

Hardy's Supermarket(1.6 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:00

Before 11:00

Security deposit

You'll be required to pay the fully refundable deposit for this property.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site, but it is limited.

Yes, a buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately IDR 160,000 for adults and IDR 86,000 for children.

No, pets and service animals are not allowed at this property.

Check-in is from 3:00 PM to 11:00 PM, and check-out is by 11:00 AM. Early check-in is available for a fee of 30% of the room rate, subject to availability.

Yes, airport shuttle service is available for a surcharge of IDR 350,000 per vehicle (one-way, maximum occupancy 3). Guests must contact the property 48 hours prior to arrival to arrange the transfer.

The property has limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features may vary, so contacting the property for detailed information is recommended.

The hotel is located in Denpasar (Sanur), just 0.8 km from Mertasari Beach and within a 15-minute drive of Sanur Beach and Waterbom Bali. It is approximately 13.9 km from Ngurah Rai International Airport.

Yes, the hotel features two outdoor swimming pools, with access available from 7:00 AM to 6:00 PM. One of the pools is seasonal.

Mercure Resort Sanur

Amenities

Property description

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Guest reviews