Kasa Village District Raleigh

There were bare wires hanging from an electrical box in living room, no actual coffee maker, the tv picture was so dark even after raising the brightness to highest it was unwatchable, remote batteries were dead, bathroom soap dispenser was empty, corner cabinet door was half attached. The place was moderately clean. Was very quiet, bed was average. Working my minivan into the parking garage was a task. And it was very difficult to navigate your way through the building to exit or find your way to amenities. Not enough hot water to take a bath. Great area for food and shopping.

The room was very comfortable and clean. The building was safe and luxurious. The key code did not work to unlock the building but I go in with another resident. The key fob in the room stopped working 4 days into my stay. Other than that hiccup, it was a great place to stay. I had to get used to texting to get help but it is a great location, central to lots of restaurants and near the college.

Wonderful place (with a few annoyances), spacious, well-equipped, clean, great location, … BUT impossible to figure how to get on when elevator not working and no other instructions, one fob did NOT work, and toilet water had to be turned off when not using — ran noisily every 10 mins otherwise. But we got in snd enjoyed stay very much.

This concept, using empty apartments as hotel rooms, is pretty cool. We had a patio, a living room and a full kitchen. The bed was comfortable. One issue: you can only park one car. We normally do not bring two but we were coming from different places. The area does not really have great parking options. So just be aware. The staff was quick to answer questions by text. It is a little weird not to have a front desk, but they make up for it with a high level of service!

Should of been more equipped with linens, towels, toilet paper and had a utensil to eat with. Also the air conditioner fan was broke so it made noise all night while running. There should be black out curtains for the bedroom sinc it faces the East. There was no way to sleep in past 7 am on our vacation.

Poor guidance when you arrive. Door phone to enter wasn’t working. Little help when you call them. AC going crazy (95 degrees in the room). “Help will come” but nothing happened for 1,5 day and first when I got really upset after multiple calls. All in all not a good stay.

Loved the space and pool! The gym was out of order :(

Great place to stay right in Cameron Village so lots of options for food, shopping, etc. Parking was a bit clunky at first but worked out well. Property is very nice and top notch. Only bummer was that the housekeeping crew did not change the sheets on the bed from the previous guest so I had lipstick and hair in the bed. Ugh. I wish communication with the virtual front desk had been more obvious as I would have requested service but, as a first-time Kasa guest, I was not aware of that option. I'll definately stay there again!

We came to town for a memorial service. Checked in. The instructions for entering the building and parking could stand a re-write. Also, if you have mid-size to large vehicle, it will be very difficult to get into the parking. TV did not work, no input connecting it to content. The 24/7 "help" is simply AI that registers your issue. The response I got was "If you turn the tv on it should work automatically" but that was not the end. The toilet needed to be plunged after every use, even if it was just liquid. The shower curtain was only about 24 inches wide and did not cover the full length of the shower, so water went everywhere. Also the tub did not drain. 5 minute shower left me standing in 6" of water. A facilities person came and tried to fix the toilet. It worked once and we were back to plunging after each flush. Nothing was ever resolved about the TV. If we were not tied up with a funeral we would have left. No response from Kasa when I mentioned to the 24/7 support that I expected some sort of refund for this stay. Great location, nice apartment, horrible handling of a bad situation. This unit should NOT be offered for use until they get bathroom drain fixed, toilet fixed and an actual shower curtain installed. And of course, the TV needs to work since it is advertised there is one.

This was honestly a great place to stay, the view is nice, it was over all very clean, and the residents are actually really friendly and respectful of eachothers space. I honestly would recommend this stay for families and couples. I would to like for kassa to work on the checkin scanner for new guest without a keyfob since my code didn’t unlock the door and a resident was kind enough to open the door for me.

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I had a comfortable stay at my location, it was clean and calm.

I had such an amazing time !! The room was great very clean , communication great ! I would definitely recommend and stay here again!

There were bare wires hanging from an electrical box in living room, no actual coffee maker, the tv picture was so dark even after raising the brightness to highest it was unwatchable, remote batteries were dead, bathroom soap dispenser was empty, corner cabinet door was half attached. The place was moderately clean. Was very quiet, bed was average. Working my minivan into the parking garage was a task. And it was very difficult to navigate your way through the building to exit or find your way to amenities. Not enough hot water to take a bath. Great area for food and shopping.

Nice, clean and quite

The apartment was updated and overall a nice place. The shower water pressure was pretty poor. Overall a nice place with alot of options for food and close to everything. The unit was not clean, it wasn’t filthy, but for a similar price as Aloft close by it was a bit disappointing. There were dorito crumbs on the floor and chairs, clumps and strands of hair on the shower walls as well as on the sheets. The fitted sheet and one of the pillow case had hair strands. I stripped the bed and flipped the fitted sheet so I could sleep on the bed. The help line apologized and moved on. Next time I will choose Aloft. Sorry to the owner but I was in town to rest not clean.

the room was clean, kitchen was well stocked. No Krueg though. Enjoyed our visit

Beautiful appt and very clean with plenty of dishes to fulfill our needs.

Great place to stay right in Cameron Village so lots of options for food, shopping, etc. Parking was a bit clunky at first but worked out well. Property is very nice and top notch. Only bummer was that the housekeeping crew did not change the sheets on the bed from the previous guest so I had lipstick and hair in the bed. Ugh. I wish communication with the virtual front desk had been more obvious as I would have requested service but, as a first-time Kasa guest, I was not aware of that option. I'll definately stay there again!

Super clean property. Excellent rooms.

There were bare wires hanging from an electrical box in living room, no actual coffee maker, the tv picture was so dark even after raising the brightness to highest it was unwatchable, remote batteries were dead, bathroom soap dispenser was empty, corner cabinet door was half attached. The place was moderately clean. Was very quiet, bed was average. Working my minivan into the parking garage was a task. And it was very difficult to navigate your way through the building to exit or find your way to amenities. Not enough hot water to take a bath. Great area for food and shopping.

The room was very comfortable and clean. The building was safe and luxurious. The key code did not work to unlock the building but I go in with another resident. The key fob in the room stopped working 4 days into my stay. Other than that hiccup, it was a great place to stay. I had to get used to texting to get help but it is a great location, central to lots of restaurants and near the college.

Wonderful place (with a few annoyances), spacious, well-equipped, clean, great location, … BUT impossible to figure how to get on when elevator not working and no other instructions, one fob did NOT work, and toilet water had to be turned off when not using — ran noisily every 10 mins otherwise. But we got in snd enjoyed stay very much.

This concept, using empty apartments as hotel rooms, is pretty cool. We had a patio, a living room and a full kitchen. The bed was comfortable. One issue: you can only park one car. We normally do not bring two but we were coming from different places. The area does not really have great parking options. So just be aware. The staff was quick to answer questions by text. It is a little weird not to have a front desk, but they make up for it with a high level of service!

Should of been more equipped with linens, towels, toilet paper and had a utensil to eat with. Also the air conditioner fan was broke so it made noise all night while running. There should be black out curtains for the bedroom sinc it faces the East. There was no way to sleep in past 7 am on our vacation.

Loved the space & ease of check-in. Instructions were very thorough and customer service is responsive! Would definitely stay at another Kasa location again if available!

Loved the space and pool! The gym was out of order :(

Just didn't get a warm and fuzzy from the apartment, very bland. Thought for the price it would have been more welcoming inside. The bed was a mattress on the floor framed by 2x4's and not made up very well.

We came to town for a memorial service. Checked in. The instructions for entering the building and parking could stand a re-write. Also, if you have mid-size to large vehicle, it will be very difficult to get into the parking. TV did not work, no input connecting it to content. The 24/7 "help" is simply AI that registers your issue. The response I got was "If you turn the tv on it should work automatically" but that was not the end. The toilet needed to be plunged after every use, even if it was just liquid. The shower curtain was only about 24 inches wide and did not cover the full length of the shower, so water went everywhere. Also the tub did not drain. 5 minute shower left me standing in 6" of water. A facilities person came and tried to fix the toilet. It worked once and we were back to plunging after each flush. Nothing was ever resolved about the TV. If we were not tied up with a funeral we would have left. No response from Kasa when I mentioned to the 24/7 support that I expected some sort of refund for this stay. Great location, nice apartment, horrible handling of a bad situation. This unit should NOT be offered for use until they get bathroom drain fixed, toilet fixed and an actual shower curtain installed. And of course, the TV needs to work since it is advertised there is one.

This was honestly a great place to stay, the view is nice, it was over all very clean, and the residents are actually really friendly and respectful of eachothers space. I honestly would recommend this stay for families and couples. I would to like for kassa to work on the checkin scanner for new guest without a keyfob since my code didn’t unlock the door and a resident was kind enough to open the door for me.

I had such an amazing time !! The room was great very clean , communication great ! I would definitely recommend and stay here again!

The room was very comfortable and clean. The building was safe and luxurious. The key code did not work to unlock the building but I go in with another resident. The key fob in the room stopped working 4 days into my stay. Other than that hiccup, it was a great place to stay. I had to get used to texting to get help but it is a great location, central to lots of restaurants and near the college.

This concept, using empty apartments as hotel rooms, is pretty cool. We had a patio, a living room and a full kitchen. The bed was comfortable. One issue: you can only park one car. We normally do not bring two but we were coming from different places. The area does not really have great parking options. So just be aware. The staff was quick to answer questions by text. It is a little weird not to have a front desk, but they make up for it with a high level of service!

Poor guidance when you arrive. Door phone to enter wasn’t working. Little help when you call them. AC going crazy (95 degrees in the room). “Help will come” but nothing happened for 1,5 day and first when I got really upset after multiple calls. All in all not a good stay.

Loved the space & ease of check-in. Instructions were very thorough and customer service is responsive! Would definitely stay at another Kasa location again if available!

The room and location were nice. However the lack of onsite staff was disappointing. We experienced issues with our lock and lack of linens. It took over 24 hours to get these items addressed. Wasn't a fan of the TV channel selections. I felt like we were given "the run around" when trying to address the door lock issues which to me presented a security concern.

The apartment was very convenient, and easy to check in and out.

Overall, I thought our stay was excellent. I loved the area my issue is that the day of check-in we were told that one of our rooms wouldn’t be available until the next day. So even though they confirmed they dropped us for a night and we booked two rooms at the same time and they were three floors apart.

We came to town for a memorial service. Checked in. The instructions for entering the building and parking could stand a re-write. Also, if you have mid-size to large vehicle, it will be very difficult to get into the parking. TV did not work, no input connecting it to content. The 24/7 "help" is simply AI that registers your issue. The response I got was "If you turn the tv on it should work automatically" but that was not the end. The toilet needed to be plunged after every use, even if it was just liquid. The shower curtain was only about 24 inches wide and did not cover the full length of the shower, so water went everywhere. Also the tub did not drain. 5 minute shower left me standing in 6" of water. A facilities person came and tried to fix the toilet. It worked once and we were back to plunging after each flush. Nothing was ever resolved about the TV. If we were not tied up with a funeral we would have left. No response from Kasa when I mentioned to the 24/7 support that I expected some sort of refund for this stay. Great location, nice apartment, horrible handling of a bad situation. This unit should NOT be offered for use until they get bathroom drain fixed, toilet fixed and an actual shower curtain installed. And of course, the TV needs to work since it is advertised there is one.

The virtual check in process was very dysfunctional.

There were bare wires hanging from an electrical box in living room, no actual coffee maker, the tv picture was so dark even after raising the brightness to highest it was unwatchable, remote batteries were dead, bathroom soap dispenser was empty, corner cabinet door was half attached. The place was moderately clean. Was very quiet, bed was average. Working my minivan into the parking garage was a task. And it was very difficult to navigate your way through the building to exit or find your way to amenities. Not enough hot water to take a bath. Great area for food and shopping.

The room was very comfortable and clean. The building was safe and luxurious. The key code did not work to unlock the building but I go in with another resident. The key fob in the room stopped working 4 days into my stay. Other than that hiccup, it was a great place to stay. I had to get used to texting to get help but it is a great location, central to lots of restaurants and near the college.

Wonderful place (with a few annoyances), spacious, well-equipped, clean, great location, … BUT impossible to figure how to get on when elevator not working and no other instructions, one fob did NOT work, and toilet water had to be turned off when not using — ran noisily every 10 mins otherwise. But we got in snd enjoyed stay very much.

This concept, using empty apartments as hotel rooms, is pretty cool. We had a patio, a living room and a full kitchen. The bed was comfortable. One issue: you can only park one car. We normally do not bring two but we were coming from different places. The area does not really have great parking options. So just be aware. The staff was quick to answer questions by text. It is a little weird not to have a front desk, but they make up for it with a high level of service!

The room and location were nice. However the lack of onsite staff was disappointing. We experienced issues with our lock and lack of linens. It took over 24 hours to get these items addressed. Wasn't a fan of the TV channel selections. I felt like we were given "the run around" when trying to address the door lock issues which to me presented a security concern.

Great place to stay right in Cameron Village so lots of options for food, shopping, etc. Parking was a bit clunky at first but worked out well. Property is very nice and top notch. Only bummer was that the housekeeping crew did not change the sheets on the bed from the previous guest so I had lipstick and hair in the bed. Ugh. I wish communication with the virtual front desk had been more obvious as I would have requested service but, as a first-time Kasa guest, I was not aware of that option. I'll definately stay there again!

I would rate this property a 10 if I could. Close to everything, walkable to many restaurants & shopping. Excellent location to downtown & NC State. Property was super clean & they provided laundry tabs which was helpful! Staff was responsive & wonderful to work with. Will def stay here again!!

Overall, I thought our stay was excellent. I loved the area my issue is that the day of check-in we were told that one of our rooms wouldn’t be available until the next day. So even though they confirmed they dropped us for a night and we booked two rooms at the same time and they were three floors apart.

We came to town for a memorial service. Checked in. The instructions for entering the building and parking could stand a re-write. Also, if you have mid-size to large vehicle, it will be very difficult to get into the parking. TV did not work, no input connecting it to content. The 24/7 "help" is simply AI that registers your issue. The response I got was "If you turn the tv on it should work automatically" but that was not the end. The toilet needed to be plunged after every use, even if it was just liquid. The shower curtain was only about 24 inches wide and did not cover the full length of the shower, so water went everywhere. Also the tub did not drain. 5 minute shower left me standing in 6" of water. A facilities person came and tried to fix the toilet. It worked once and we were back to plunging after each flush. Nothing was ever resolved about the TV. If we were not tied up with a funeral we would have left. No response from Kasa when I mentioned to the 24/7 support that I expected some sort of refund for this stay. Great location, nice apartment, horrible handling of a bad situation. This unit should NOT be offered for use until they get bathroom drain fixed, toilet fixed and an actual shower curtain installed. And of course, the TV needs to work since it is advertised there is one.

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