Peppers Beach Club & Spa
US$ 328
/noite
Média para setembro
Preços para Peppers Beach Club & Spa
Selecione datas para ver preços e disponibilidade
US$ 328
/noite
Média para setembro
Preços médios mensais
Em Peppers Beach Club & Spa, o preço por noite é, em média, US$ 197 no mês mais barato (fevereiro) e US$ 346 no mês mais caro (julho), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 216 |
| fevereiro | US$ 197 |
| março | US$ 200 |
| abril | US$ 264 |
| maio | US$ 223 |
| junho | US$ 292 |
| julho | US$ 346 |
| agosto | US$ 328 |
| setembro | US$ 328 |
| outubro | US$ 320 |
| novembro | US$ 250 |
| dezembro | US$ 240 |
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set. · US$ 328
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Mais caro: julho (aprox. US$ 346)
Mais barato: fevereiro (aprox. US$ 197)
Sobre este alojamento
Luxury resort with 3 outdoor swimming pools, spa services, and beachfront access near Palm Cove Beach.
Localização
Com uma excelente localização perto da praia, Peppers Beach Club & Spa Palm Cove fica em Palm Cove, uma zona de Cairns. Viciados em compras podem visitar Smithfield Shopping Centre, ao passo que a beleza da natureza de Praia Palm Cove e Clifton Beach pode ser apreciada por todos. Não perca uma visita a Parque Natural RainForeStation. Snorkel e pesca oferecem ótimas oportunidades para aproveitar a água nas redondezas ou, se preferir, pode ir atrás da aventura com circuitos para caminhadas/bicicleta nas imediações.
Localização
123 Williams Esplanade, Cairns, Queensland, Austrália
Opções de quartos
8
Quarto Ocean
Detalhes do quarto
1 Cama De Casal Grande
2 Camas Individuais
Dormidas 3
592 ft²
Vista para o marVarandaAr condicionadoCozinhaCofre de segurançaPátioAcessível por escadas
7
Apartamento Penthouse Com 1 Quarto (Vista Jardim)
Detalhes do quarto
1 Cama De Casal Grande
2 Camas Individuais
Dormidas 3
538 ft²
Vista para o jardimVarandaAr condicionadoCozinhaCofre de segurançaPátioAcessível por escadas
9
Quarto Standard Com 1 Quarto (Vista Resort)
Detalhes do quarto
1 Cama De Casal Grande
2 Camas Individuais
Dormidas 3
592 ft²
Vista para o jardimVarandaAr condicionadoCozinhaCofre de segurançaPátioAcessível por escadas
6
Garden Spa Room
Detalhes do quarto
1 Cama De Casal Grande
2 Camas Individuais
Dormidas 2
323 ft²
Vista para o jardimVarandaAr condicionadoKitchenetteCofre de segurançaPátioBanheira de hidromassagem
12
Apartamento Standard Com 3 Quartos (Vista Resort)
Detalhes do quarto
1 Cama De Casal Grande
2 Camas Individuais
1 Cama De Casal Grande
Dormidas 6
861 ft²
Vista para o jardimVarandaAr condicionadoCozinhaCofre de segurançaPátioBanheira de hidromassagem
8
Apartamento 2 quartos - Vista Resort
Detalhes do quarto
2 Camas Individuais
1 Cama De Casal Grande
1 Sofá-Cama
Dormidas 5
753 ft²
Vista para o jardimVarandaAr condicionadoCozinhaCofre de segurançaPátioBanheira de hidromassagem
10
Quarto 3 quartos - Vista Mar
Detalhes do quarto
1 Cama De Casal Grande
1 Cama De Casal Grande
2 Camas Individuais
Dormidas 6
861 ft²
Vista para o marVarandaAr condicionadoCozinhaCofre de segurançaPátioBanheira de hidromassagem
6
Resort Spa Room
Detalhes do quarto
1 Cama De Casal Grande
2 Camas Individuais
Dormidas 2
269 ft²
Vista para o jardimVarandaAr condicionadoCofre de segurançaFrigoríficoPátioBanheira de hidromassagem
3
Ocean Spa Room
Detalhes do quarto
1 Cama De Casal Grande
Dormidas 2
269 ft²
Vista para o marVarandaAr condicionadoCofre de segurançaFrigoríficoPátioBanheira de hidromassagem
Avaliações dos hóspedes sobre Peppers Beach Club & Spa
8.3
Muito Bom
Com base em 1.062 avaliações verificadas
Quem se hospeda aqui?
Casal
68%
Família
28%
Grupos
1%
Individual
1%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Peppers Beach Club & Spa, os hóspedes elogiam a simpatia da equipe, as belas piscinas em estilo lagoa com uma atmosfera relaxante de férias e a conveniente localização em Palm Cove, a poucos passos da praia e dos restaurantes, com quartos frequentemente descritos como espaçosos e confortáveis.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Peppers Beach Club & Spa, os hóspedes elogiam a simpatia da equipe, as belas piscinas em estilo lagoa com uma atmosfera relaxante de férias e a conveniente localização em Palm Cove, a poucos passos da praia e dos restaurantes, com quartos frequentemente descritos como espaçosos e confortáveis.
Em diversas avaliações, a propriedade demonstra sua idade, com móveis datados, acessórios desgastados e problemas ocasionais de manutenção. A limpeza é geralmente boa, mas inconsistente, com relatos de acúmulo de poeira, spas de varanda sujos, insetos e outras pequenas falhas. A maioria dos edifícios não possui elevadores e envolve muitas escadas; a atmosfera familiar do resort pode ser animada e barulhenta; o Wi‑Fi pode ser lento; e não há serviço de quarto, enquanto o feedback sobre o café da manhã varia de ótimo a repetitivo. No geral, espere uma experiência de resort relaxante e de nível médio, em vez de luxo requintado.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
As notáveis piscinas em estilo lagoa e de tranquilidade, com bar molhado, são amplamente elogiadas, e o spa e uma academia no local estão disponíveis; o estacionamento é conveniente. No entanto, a maioria dos edifícios não possui elevadores e o bar ou serviço da piscina pode ser limitado ou fechado em alguns momentos.
Avaliações dos hóspedes relacionadas
10
Emma
26 de nov. de 2024
·
A estadia foi de 2 noites
Loved our stay. Our room was ground level and walked directly out to the sandy beach of the pool. The pool is incredible for infants and toddlers and older children. They can wade in the shallows and play in the sand. The pool also has pool toys available for everyone to use. Our 1 bedroom apartment was beautifully clean and fresh. It felt modern and had everything we needed for a great stay, including lots of kitchen utensils to cater for ourselves. We also used the gym during our stay and it has all the basic weight and cardio machines you need to do a proper workout. Highly recommend - we'll be back.
Loved our stay. Our room was ground level and walked directly out to the sandy beach of the pool. The pool is incredible for infants and toddlers and older children. They can wade in the shallows and play in the sand. The pool also has pool toys available for everyone to use. Our 1 bedroom apartment was beautifully clean and fresh. It felt modern and had everything we needed for a great stay, including lots of kitchen utensils to cater for ourselves. We also used the gym during our stay and it has all the basic weight and cardio machines you need to do a proper workout. Highly recommend - we'll be back.
10
Darren
28 de nov. de 2024
·
A estadia foi de 3 noites
The most amazing relaxing resort, top notch food and staff, the Day Spa was the best experience the therapists Connie and Anna made us feel relaxed and pampered the massages were heaven sent. 10/10
The most amazing relaxing resort, top notch food and staff, the Day Spa was the best experience the therapists Connie and Anna made us feel relaxed and pampered the massages were heaven sent. 10/10
8
Diana Jane
12 de nov. de 2025
·
A estadia foi de 6 noites
Clean room each day. Well maintained. Choice of pools.
Clean room each day. Well maintained. Choice of pools.
10
Sarah
25 de out. de 2024
·
A estadia foi de 6 noites
We had an ocean view suite and it was a really nice room. Very modern, clean and had all we needed. Tea, coffee, sugar, milk and an espresso machine included. Breakfast had lots to choose from and the restaurant had some good food. Great location to be able to get around Palm Cove and parking was convenient. The pool areas were really nice, with three options to choose from, and the beach was just over the road for earlier swims. Staff were very attentive during our stay as well. Couldn’t recommend this hotel enough - fabulous
We had an ocean view suite and it was a really nice room. Very modern, clean and had all we needed. Tea, coffee, sugar, milk and an espresso machine included. Breakfast had lots to choose from and the restaurant had some good food. Great location to be able to get around Palm Cove and parking was convenient. The pool areas were really nice, with three options to choose from, and the beach was just over the road for earlier swims. Staff were very attentive during our stay as well. Couldn’t recommend this hotel enough - fabulous
8
Sam
24 de abr. de 2025
·
A estadia foi de 5 noites
Great place, certainly needs a tidy up and is getting a little worn out, shutters not working, drawers broken, bathroom window seized. Everything else was perfect and will definitely be back, pool bar is addictive and couldn’t get enough! Just needs a little TLC
Great place, certainly needs a tidy up and is getting a little worn out, shutters not working, drawers broken, bathroom window seized. Everything else was perfect and will definitely be back, pool bar is addictive and couldn’t get enough! Just needs a little TLC
6
Margaret
2 de fev. de 2026
·
A estadia foi de 1 noite
The grounds could be better kept. Washing walls, side walls, better quality towels, more help at pool bar and that was the only bar.
The grounds could be better kept. Washing walls, side walls, better quality towels, more help at pool bar and that was the only bar.
6
Lauren
3 de mai. de 2025
·
A estadia foi de 7 noites
Overall, we found this was a medium experience - lacking the luxuries for what would be expected of a resort of this price. Pros: - Staff were friendly & helpful - Pools were calming, clean & a very lovely temperature - Buffet breakfast was delicious, and had options for people who were gluten free. - Bath towels were very plush & extra large! - Environment was relaxing. Cons: - Overall, the hotel is needing maintenance. There were a lot of small issues that, added up, made for a less than luxurious experience. Room had visible built up dust (especially on shelves, lamps and storage), wardrobe handles were wobbly, one wardrobe door was crooked and hard to close, bed wasnt very comfortable, internet was slow, room shutters were dusty, wall paper in communal ladies toilet is peeling off wall & toilet flush was partially broken (fixed with duct tape), and much of the communal spaces were in need of a good clean. - Lacking amenities you would expect from a similar-priced hotel. For example, no ice vending facilities on the floor - when asked reception would direct me to the restaurant - could not obtain additional swimming towels if desired (only could replace wet with dry), no room service, no bath salts for spa bath, etc. - Pool bar was closed for majority of our stay, as they informed us on arrival that the roof was being replaced. - Pricing inside resort quite high. Overall, didn't meet expectations.
Overall, we found this was a medium experience - lacking the luxuries for what would be expected of a resort of this price. Pros: - Staff were friendly & helpful - Pools were calming, clean & a very lovely temperature - Buffet breakfast was delicious, and had options for people who were gluten free. - Bath towels were very plush & extra large! - Environment was relaxing. Cons: - Overall, the hotel is needing maintenance. There were a lot of small issues that, added up, made for a less than luxurious experience. Room had visible built up dust (especially on shelves, lamps and storage), wardrobe handles were wobbly, one wardrobe door was crooked and hard to close, bed wasnt very comfortable, internet was slow, room shutters were dusty, wall paper in communal ladies toilet is peeling off wall & toilet flush was partially broken (fixed with duct tape), and much of the communal spaces were in need of a good clean. - Lacking amenities you would expect from a similar-priced hotel. For example, no ice vending facilities on the floor - when asked reception would direct me to the restaurant - could not obtain additional swimming towels if desired (only could replace wet with dry), no room service, no bath salts for spa bath, etc. - Pool bar was closed for majority of our stay, as they informed us on arrival that the roof was being replaced. - Pricing inside resort quite high. Overall, didn't meet expectations.
8
Irene
23 de fev. de 2023
·
A estadia foi de 5 noites
Due to my ability it could have been a lift
Due to my ability it could have been a lift
8
Neena
5 de ago. de 2025
·
A estadia foi de 5 noites
The property is located just opposite the beach with life guards so very easy access to a safe beach. There are plenty of places to eat around. The breakfast options were mostly same everyday so could get a bit repetitive if staying for longer periods. Just be aware that there are no lifts in any of the buildings. So be ready to hike up to 3 levels. We loved our stay there with an easy drive to Cairns but not too far from Port Douglas or other beaches and tourist attractions. My negatives for the property were that the extra beds were not set up even though I had requested the rooms to be ready when we arrive (reaching at 10 pm). We had 4 apartments and the Aircon was on in a couple but the remaining 2 were sweltering hot and took ages to cool down.
The property is located just opposite the beach with life guards so very easy access to a safe beach. There are plenty of places to eat around. The breakfast options were mostly same everyday so could get a bit repetitive if staying for longer periods. Just be aware that there are no lifts in any of the buildings. So be ready to hike up to 3 levels. We loved our stay there with an easy drive to Cairns but not too far from Port Douglas or other beaches and tourist attractions. My negatives for the property were that the extra beds were not set up even though I had requested the rooms to be ready when we arrive (reaching at 10 pm). We had 4 apartments and the Aircon was on in a couple but the remaining 2 were sweltering hot and took ages to cool down.
10
Lauren
31 de dez. de 2024
·
A estadia foi de 3 noites
This was a lovely resort to stay at for Christmas. Breakfast buffet was great, pool side food and drinks were great, room was spacious & clean. We loved the balcony spa and everyone was so friendly. Beach pool was great fun. Really affordable too compared to other beach resorts. The beach itself is not that nice for swimming, so the different pools were great. We also played tennis in the tennis courts (free ball and racket hire at reception). And we hired bikes from the store next door. Lots of great restaurants near by too. Would come back for sure.
This was a lovely resort to stay at for Christmas. Breakfast buffet was great, pool side food and drinks were great, room was spacious & clean. We loved the balcony spa and everyone was so friendly. Beach pool was great fun. Really affordable too compared to other beach resorts. The beach itself is not that nice for swimming, so the different pools were great. We also played tennis in the tennis courts (free ball and racket hire at reception). And we hired bikes from the store next door. Lots of great restaurants near by too. Would come back for sure.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Muitos hóspedes consideraram os quartos e as instalações limpos, com serviço de limpeza confiável, mas a limpeza pode ser inconsistente, com relatos de acúmulo de poeira, spas de varanda sujos, fezes de pássaros, insetos/formigas e mofo ocasional ou itens não limpos.
Avaliações dos hóspedes relacionadas
8
Sue
23 de nov. de 2025
·
A estadia foi de 4 noites
The room was of good size with a nice balcony on the second floor outlooking to the water. There is no lift, so carting bags up and down the staircase was a little heavy going. We also had a balcony spa. Unfortunately, we enjoyed the spa the first evening and it remained uncleaned for the duration of our 4 night stay with a dark brown ring from the water. There was a scourer and cleaning liquid provided inside. The towels were amazing and the bed was very comfortable, with room service each day. There was no bottled water in the room, but a nice water cooler at reception to use with a paper cup. The room's floor was a little dusty around the edges. The staff were very friendly and most helpful. We purchased the buffet breakfast at Peppers the first morning, which was delicious. The main beach pool was amazing, clean and warm. Beach towels were provided. We had drinks and nachos at the "swim up to" seats in the pool. Very nice. We really enjoyed our stay and maybe next time we will have a room with one of the private pools. We also enjoyed a lovely massage during our stay.
The room was of good size with a nice balcony on the second floor outlooking to the water. There is no lift, so carting bags up and down the staircase was a little heavy going. We also had a balcony spa. Unfortunately, we enjoyed the spa the first evening and it remained uncleaned for the duration of our 4 night stay with a dark brown ring from the water. There was a scourer and cleaning liquid provided inside. The towels were amazing and the bed was very comfortable, with room service each day. There was no bottled water in the room, but a nice water cooler at reception to use with a paper cup. The room's floor was a little dusty around the edges. The staff were very friendly and most helpful. We purchased the buffet breakfast at Peppers the first morning, which was delicious. The main beach pool was amazing, clean and warm. Beach towels were provided. We had drinks and nachos at the "swim up to" seats in the pool. Very nice. We really enjoyed our stay and maybe next time we will have a room with one of the private pools. We also enjoyed a lovely massage during our stay.
8
Emily
19 de mar. de 2025
·
A estadia foi de 7 noites
Our stay at Peppers was overall pretty good. The pool is amazing, the breakfast was great and the location was fantastic if you’re looking to just try out some great restaurants. A couple of call outs - the staff are amazing. The room we were initially booked into smelly strongly of mould. The staff quickly moved into another room which was fantastic, it was newly refurbished and it was such a beautiful room, they did this straight away without hesitation and it was really great customer service. The staff at the front were also helpful with restaurant recommendations too. One thing that was a little disappointing was the lack of in room dining options (no room service). While there is a restaurant at the front of the hotel, you have to order takeaway and collect it and it closes on a Sunday and Monday from 4pm which we found a little odd. There was no mini bar in the room, but while there was a nespresso machine and pods available, there was no cold water bottles in the fridge or even a bottle to fill with tap water. We had to keep going to the front reception area to fill drink bottles. While they were more than accommodating to do this, it was a little annnoying. Also, we noticed that our coffee cups and mugs weren’t being cleaned either. They were not being picked up on some of the days with the daily room service clean so we would just wash them ourselves but was something we noticed! Overall it was a nice stay and we enjoyed ourselves.
Our stay at Peppers was overall pretty good. The pool is amazing, the breakfast was great and the location was fantastic if you’re looking to just try out some great restaurants. A couple of call outs - the staff are amazing. The room we were initially booked into smelly strongly of mould. The staff quickly moved into another room which was fantastic, it was newly refurbished and it was such a beautiful room, they did this straight away without hesitation and it was really great customer service. The staff at the front were also helpful with restaurant recommendations too. One thing that was a little disappointing was the lack of in room dining options (no room service). While there is a restaurant at the front of the hotel, you have to order takeaway and collect it and it closes on a Sunday and Monday from 4pm which we found a little odd. There was no mini bar in the room, but while there was a nespresso machine and pods available, there was no cold water bottles in the fridge or even a bottle to fill with tap water. We had to keep going to the front reception area to fill drink bottles. While they were more than accommodating to do this, it was a little annnoying. Also, we noticed that our coffee cups and mugs weren’t being cleaned either. They were not being picked up on some of the days with the daily room service clean so we would just wash them ourselves but was something we noticed! Overall it was a nice stay and we enjoyed ourselves.
4
P
4 de mar. de 2025
·
A estadia foi de 3 noites
The area has restaurants and the resort is nice, but the pool has leaves and sand as per the location. Also we had some issues with large bugs in our room.
The area has restaurants and the resort is nice, but the pool has leaves and sand as per the location. Also we had some issues with large bugs in our room.
4
Larry
16 de dez. de 2024
·
A estadia foi de 4 noites
I believe Peppers is promoted as a 4 star + resort. If correct I would not expect at the price I paid to find that there are NO lifts in all but 1 block. At the very least we should have been advised. Likewise with a property of this standard or for that matter any property I would not expect my bedsheets to have holes in them!
I believe Peppers is promoted as a 4 star + resort. If correct I would not expect at the price I paid to find that there are NO lifts in all but 1 block. At the very least we should have been advised. Likewise with a property of this standard or for that matter any property I would not expect my bedsheets to have holes in them!
4
Taylor
12 de out. de 2023
·
A estadia foi de 5 noites
The place was very tired. Well and truly in need of renovation with the plaster in our toilet room even bubbling off. The bedroom air con didn’t work either and nobody there could repair it. The penthouse outdoor area hadn’t been cleaned from the guests before us. The furniture was very tired as well. Mould in the corners of the shower. It just did not give a good vibe of cleanliness, mainly due to its age and lack of maintenance. It is definitely not worth what they charge but if they can get away with it why not I suppose. It’s very comparable to an average caravan park cabin. Pool area is pretty good but still, I’ve stayed at a Big 4 park that’s better again.
The place was very tired. Well and truly in need of renovation with the plaster in our toilet room even bubbling off. The bedroom air con didn’t work either and nobody there could repair it. The penthouse outdoor area hadn’t been cleaned from the guests before us. The furniture was very tired as well. Mould in the corners of the shower. It just did not give a good vibe of cleanliness, mainly due to its age and lack of maintenance. It is definitely not worth what they charge but if they can get away with it why not I suppose. It’s very comparable to an average caravan park cabin. Pool area is pretty good but still, I’ve stayed at a Big 4 park that’s better again.
8
Lisa
13 de jan. de 2025
·
A estadia foi de 7 noites
We did enjoy our stay But the stairs and no lifts was a killer & the room we had was rather on the small side and there was only one seat on the balcony area but there were 2 of us And the shutters in the room could do with a good clean but overall our stay was nice just a few little things that can easily be fixed / cleaned
We did enjoy our stay But the stairs and no lifts was a killer & the room we had was rather on the small side and there was only one seat on the balcony area but there were 2 of us And the shutters in the room could do with a good clean but overall our stay was nice just a few little things that can easily be fixed / cleaned
6
Lauren
3 de mai. de 2025
·
A estadia foi de 7 noites
Overall, we found this was a medium experience - lacking the luxuries for what would be expected of a resort of this price. Pros: - Staff were friendly & helpful - Pools were calming, clean & a very lovely temperature - Buffet breakfast was delicious, and had options for people who were gluten free. - Bath towels were very plush & extra large! - Environment was relaxing. Cons: - Overall, the hotel is needing maintenance. There were a lot of small issues that, added up, made for a less than luxurious experience. Room had visible built up dust (especially on shelves, lamps and storage), wardrobe handles were wobbly, one wardrobe door was crooked and hard to close, bed wasnt very comfortable, internet was slow, room shutters were dusty, wall paper in communal ladies toilet is peeling off wall & toilet flush was partially broken (fixed with duct tape), and much of the communal spaces were in need of a good clean. - Lacking amenities you would expect from a similar-priced hotel. For example, no ice vending facilities on the floor - when asked reception would direct me to the restaurant - could not obtain additional swimming towels if desired (only could replace wet with dry), no room service, no bath salts for spa bath, etc. - Pool bar was closed for majority of our stay, as they informed us on arrival that the roof was being replaced. - Pricing inside resort quite high. Overall, didn't meet expectations.
Overall, we found this was a medium experience - lacking the luxuries for what would be expected of a resort of this price. Pros: - Staff were friendly & helpful - Pools were calming, clean & a very lovely temperature - Buffet breakfast was delicious, and had options for people who were gluten free. - Bath towels were very plush & extra large! - Environment was relaxing. Cons: - Overall, the hotel is needing maintenance. There were a lot of small issues that, added up, made for a less than luxurious experience. Room had visible built up dust (especially on shelves, lamps and storage), wardrobe handles were wobbly, one wardrobe door was crooked and hard to close, bed wasnt very comfortable, internet was slow, room shutters were dusty, wall paper in communal ladies toilet is peeling off wall & toilet flush was partially broken (fixed with duct tape), and much of the communal spaces were in need of a good clean. - Lacking amenities you would expect from a similar-priced hotel. For example, no ice vending facilities on the floor - when asked reception would direct me to the restaurant - could not obtain additional swimming towels if desired (only could replace wet with dry), no room service, no bath salts for spa bath, etc. - Pool bar was closed for majority of our stay, as they informed us on arrival that the roof was being replaced. - Pricing inside resort quite high. Overall, didn't meet expectations.
8
Marea
19 de jun. de 2025
·
A estadia foi de 7 noites
Apartment very clean and the house keeping service could not be faulted.
Apartment very clean and the house keeping service could not be faulted.
8
Brenda
7 de jan. de 2026
·
A estadia foi de 3 noites
The room was clean, not spotless. Staff were wonderful. It is an old hotel so it was fine. the washer and dryer could of been a bit more clean for use. There was some accumulated dust on fixtures. However i am a neat freak:)
The room was clean, not spotless. Staff were wonderful. It is an old hotel so it was fine. the washer and dryer could of been a bit more clean for use. There was some accumulated dust on fixtures. However i am a neat freak:)
6
Sally
8 de fev. de 2024
·
A estadia foi de 3 noites
Staff, breakfast, pools and grounds were lovely. The room was a major let down and expensive for what we got, an Ocean Spa room with a dirty spa and balcony, hardly an ocean more a view of a dirty marquee top. There was sand or something rough in the bed when we slept when we first go in. The bathroom light lit up the whole room so could not be used during the night and there are no block out blinds available only venetian shutters that were set at one angle. We were staying for a special occasion and this was quite a let down. When i mentioned my concerns at check out, I was just told to write a review, seems like a strange way to keep guests returning by inviting poor reviews.
Staff, breakfast, pools and grounds were lovely. The room was a major let down and expensive for what we got, an Ocean Spa room with a dirty spa and balcony, hardly an ocean more a view of a dirty marquee top. There was sand or something rough in the bed when we slept when we first go in. The bathroom light lit up the whole room so could not be used during the night and there are no block out blinds available only venetian shutters that were set at one angle. We were staying for a special occasion and this was quite a let down. When i mentioned my concerns at check out, I was just told to write a review, seems like a strange way to keep guests returning by inviting poor reviews.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos costumam ser grandes e confortáveis, alguns com varandas ou spas e vista para a água. No entanto, a decoração e os acessórios são frequentemente datados ou desgastados, o ruído das famílias pode ser ouvido e o Wi‑Fi pode ser lento; alguns quartos recebem pouca luz natural.
Avaliações dos hóspedes relacionadas
8
Sue
23 de nov. de 2025
·
A estadia foi de 4 noites
The room was of good size with a nice balcony on the second floor outlooking to the water. There is no lift, so carting bags up and down the staircase was a little heavy going. We also had a balcony spa. Unfortunately, we enjoyed the spa the first evening and it remained uncleaned for the duration of our 4 night stay with a dark brown ring from the water. There was a scourer and cleaning liquid provided inside. The towels were amazing and the bed was very comfortable, with room service each day. There was no bottled water in the room, but a nice water cooler at reception to use with a paper cup. The room's floor was a little dusty around the edges. The staff were very friendly and most helpful. We purchased the buffet breakfast at Peppers the first morning, which was delicious. The main beach pool was amazing, clean and warm. Beach towels were provided. We had drinks and nachos at the "swim up to" seats in the pool. Very nice. We really enjoyed our stay and maybe next time we will have a room with one of the private pools. We also enjoyed a lovely massage during our stay.
The room was of good size with a nice balcony on the second floor outlooking to the water. There is no lift, so carting bags up and down the staircase was a little heavy going. We also had a balcony spa. Unfortunately, we enjoyed the spa the first evening and it remained uncleaned for the duration of our 4 night stay with a dark brown ring from the water. There was a scourer and cleaning liquid provided inside. The towels were amazing and the bed was very comfortable, with room service each day. There was no bottled water in the room, but a nice water cooler at reception to use with a paper cup. The room's floor was a little dusty around the edges. The staff were very friendly and most helpful. We purchased the buffet breakfast at Peppers the first morning, which was delicious. The main beach pool was amazing, clean and warm. Beach towels were provided. We had drinks and nachos at the "swim up to" seats in the pool. Very nice. We really enjoyed our stay and maybe next time we will have a room with one of the private pools. We also enjoyed a lovely massage during our stay.
6
Kevin
16 de mar. de 2025
·
A estadia foi de 6 noites
Place is very old and expensive for what you get. No lifts and parking is very far. Aeration and aircon is inadequate. Lots of bugs and place is showing its age. Some staff were great while some were not so great. Swimming pool was amazing though. Overall for the price I paid, I would not recommend.
Place is very old and expensive for what you get. No lifts and parking is very far. Aeration and aircon is inadequate. Lots of bugs and place is showing its age. Some staff were great while some were not so great. Swimming pool was amazing though. Overall for the price I paid, I would not recommend.
6
Julie
7 de ago. de 2025
·
A estadia foi de 3 noites
We recently stayed 4 nights. PROS - Loved Palm Cove and the location. Nice bath towels. Trying really hard to think of other things we liked … CONS - I had higher expectations for the price and ratings. Hotel is more 3-4 star family friendly beach hotel - rather than luxury Romantic stay (which is what we had hoped) The place bit tired and worn - including bed, linen, bathroom, shutters etc Rooms were really noisey and lots of families and kids (even outside of school holidays) One picky thing - I wanted to get some clothes laundered and they don’t have laundry/dry cleaning.
We recently stayed 4 nights. PROS - Loved Palm Cove and the location. Nice bath towels. Trying really hard to think of other things we liked … CONS - I had higher expectations for the price and ratings. Hotel is more 3-4 star family friendly beach hotel - rather than luxury Romantic stay (which is what we had hoped) The place bit tired and worn - including bed, linen, bathroom, shutters etc Rooms were really noisey and lots of families and kids (even outside of school holidays) One picky thing - I wanted to get some clothes laundered and they don’t have laundry/dry cleaning.
8
Juliet
23 de set. de 2024
·
A estadia foi de 7 noites
The outdoor pool facilities are great but the rooms are a little dated with loud ceiling fans, and theres no elevators so you have to lug your bags up the stairs. They also don't provide facecloths (even motels will do this) which was annoying. Overall it was a nice stay but expected more for what they charge.
The outdoor pool facilities are great but the rooms are a little dated with loud ceiling fans, and theres no elevators so you have to lug your bags up the stairs. They also don't provide facecloths (even motels will do this) which was annoying. Overall it was a nice stay but expected more for what they charge.
6
dave
21 de jul. de 2023
·
A estadia foi de 1 noite
Needs a refurb, rooms are old and a lot of stuff didn't work.
Needs a refurb, rooms are old and a lot of stuff didn't work.
8
Colin
30 de set. de 2025
·
A estadia foi de 6 noites
Great location. Great pool area We were in block 6, great apartment but not enough daylight.
Great location. Great pool area We were in block 6, great apartment but not enough daylight.
10
Sarah
25 de out. de 2024
·
A estadia foi de 6 noites
We had an ocean view suite and it was a really nice room. Very modern, clean and had all we needed. Tea, coffee, sugar, milk and an espresso machine included. Breakfast had lots to choose from and the restaurant had some good food. Great location to be able to get around Palm Cove and parking was convenient. The pool areas were really nice, with three options to choose from, and the beach was just over the road for earlier swims. Staff were very attentive during our stay as well. Couldn’t recommend this hotel enough - fabulous
We had an ocean view suite and it was a really nice room. Very modern, clean and had all we needed. Tea, coffee, sugar, milk and an espresso machine included. Breakfast had lots to choose from and the restaurant had some good food. Great location to be able to get around Palm Cove and parking was convenient. The pool areas were really nice, with three options to choose from, and the beach was just over the road for earlier swims. Staff were very attentive during our stay as well. Couldn’t recommend this hotel enough - fabulous
6
Lauren
3 de mai. de 2025
·
A estadia foi de 7 noites
Overall, we found this was a medium experience - lacking the luxuries for what would be expected of a resort of this price. Pros: - Staff were friendly & helpful - Pools were calming, clean & a very lovely temperature - Buffet breakfast was delicious, and had options for people who were gluten free. - Bath towels were very plush & extra large! - Environment was relaxing. Cons: - Overall, the hotel is needing maintenance. There were a lot of small issues that, added up, made for a less than luxurious experience. Room had visible built up dust (especially on shelves, lamps and storage), wardrobe handles were wobbly, one wardrobe door was crooked and hard to close, bed wasnt very comfortable, internet was slow, room shutters were dusty, wall paper in communal ladies toilet is peeling off wall & toilet flush was partially broken (fixed with duct tape), and much of the communal spaces were in need of a good clean. - Lacking amenities you would expect from a similar-priced hotel. For example, no ice vending facilities on the floor - when asked reception would direct me to the restaurant - could not obtain additional swimming towels if desired (only could replace wet with dry), no room service, no bath salts for spa bath, etc. - Pool bar was closed for majority of our stay, as they informed us on arrival that the roof was being replaced. - Pricing inside resort quite high. Overall, didn't meet expectations.
Overall, we found this was a medium experience - lacking the luxuries for what would be expected of a resort of this price. Pros: - Staff were friendly & helpful - Pools were calming, clean & a very lovely temperature - Buffet breakfast was delicious, and had options for people who were gluten free. - Bath towels were very plush & extra large! - Environment was relaxing. Cons: - Overall, the hotel is needing maintenance. There were a lot of small issues that, added up, made for a less than luxurious experience. Room had visible built up dust (especially on shelves, lamps and storage), wardrobe handles were wobbly, one wardrobe door was crooked and hard to close, bed wasnt very comfortable, internet was slow, room shutters were dusty, wall paper in communal ladies toilet is peeling off wall & toilet flush was partially broken (fixed with duct tape), and much of the communal spaces were in need of a good clean. - Lacking amenities you would expect from a similar-priced hotel. For example, no ice vending facilities on the floor - when asked reception would direct me to the restaurant - could not obtain additional swimming towels if desired (only could replace wet with dry), no room service, no bath salts for spa bath, etc. - Pool bar was closed for majority of our stay, as they informed us on arrival that the roof was being replaced. - Pricing inside resort quite high. Overall, didn't meet expectations.
8
Dan
18 de jul. de 2024
·
A estadia foi de 1 noite
Solid beachside choice outside Cairns. Very large suite with all the amenities including full kitchen and laundry room, large terrace with hotter, etc. Nice pool. Separate by a road from the beach, but with the beach in full view, not truly a beachfront property by US standards. Quite affordable by US standards especially considering the size of the suites.
Solid beachside choice outside Cairns. Very large suite with all the amenities including full kitchen and laundry room, large terrace with hotter, etc. Nice pool. Separate by a road from the beach, but with the beach in full view, not truly a beachfront property by US standards. Quite affordable by US standards especially considering the size of the suites.
6
Richard
3 de jul. de 2024
·
A estadia foi de 6 noites
Room accessibility was poor due to lack of lift access. Views from room were poor with limited sighting front and back due to trees and car parking. More in-house dining options would be of benefit.
Room accessibility was poor due to lack of lift access. Views from room were poor with limited sighting front and back due to trees and car parking. More in-house dining options would be of benefit.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
A equipe é frequentemente descrita como simpática, prestativa e atenciosa em todo o resort, com vários elogios à recepção e à gerência. Alguns hóspedes relataram falhas, como um check-in brusco, promessas não cumpridas e um serviço de bar limitado ou lento na piscina.
Avaliações dos hóspedes relacionadas
10
Lisa
26 de mar. de 2025
·
A estadia foi de 5 noites
Beautiful grounds, awesome pools, and friendly service. Trent (assistant manager) was really helpful with local knowledge and made great recommendations on where to go, where to eat, and what experiences to do. Other than the jellyfish and Crocs prohibiting swimming in beaches, we loved everything about our trip!
Beautiful grounds, awesome pools, and friendly service. Trent (assistant manager) was really helpful with local knowledge and made great recommendations on where to go, where to eat, and what experiences to do. Other than the jellyfish and Crocs prohibiting swimming in beaches, we loved everything about our trip!
6
Joshua
14 de jun. de 2024
·
A estadia foi de 1 noite
My third stay (probably last) at the property. Specifically booked the penthouse Jacuzzi room, and was upgraded to a pool room but the pool was unusable because it's too cold in winter. Very disappointed with that as I would have just booked the base room to be unable to use the facilities. Also the 'beach club's vibe is gone, 2 X bar tenders had barely anything to do and prices exhoborant (4 pina coladas are $96) so I can see why. Was told there would be a bottle of wine and drinks vouchers in the room as Accor Silver members. They weren't in there. It would have been better not to say anything if they are not across delivery of these. I think this might be the last time I'll book which is disappointing as the property has so much potential, and my first stay before COVID was terrific.
My third stay (probably last) at the property. Specifically booked the penthouse Jacuzzi room, and was upgraded to a pool room but the pool was unusable because it's too cold in winter. Very disappointed with that as I would have just booked the base room to be unable to use the facilities. Also the 'beach club's vibe is gone, 2 X bar tenders had barely anything to do and prices exhoborant (4 pina coladas are $96) so I can see why. Was told there would be a bottle of wine and drinks vouchers in the room as Accor Silver members. They weren't in there. It would have been better not to say anything if they are not across delivery of these. I think this might be the last time I'll book which is disappointing as the property has so much potential, and my first stay before COVID was terrific.
8
Emily
19 de mar. de 2025
·
A estadia foi de 7 noites
Our stay at Peppers was overall pretty good. The pool is amazing, the breakfast was great and the location was fantastic if you’re looking to just try out some great restaurants. A couple of call outs - the staff are amazing. The room we were initially booked into smelly strongly of mould. The staff quickly moved into another room which was fantastic, it was newly refurbished and it was such a beautiful room, they did this straight away without hesitation and it was really great customer service. The staff at the front were also helpful with restaurant recommendations too. One thing that was a little disappointing was the lack of in room dining options (no room service). While there is a restaurant at the front of the hotel, you have to order takeaway and collect it and it closes on a Sunday and Monday from 4pm which we found a little odd. There was no mini bar in the room, but while there was a nespresso machine and pods available, there was no cold water bottles in the fridge or even a bottle to fill with tap water. We had to keep going to the front reception area to fill drink bottles. While they were more than accommodating to do this, it was a little annnoying. Also, we noticed that our coffee cups and mugs weren’t being cleaned either. They were not being picked up on some of the days with the daily room service clean so we would just wash them ourselves but was something we noticed! Overall it was a nice stay and we enjoyed ourselves.
Our stay at Peppers was overall pretty good. The pool is amazing, the breakfast was great and the location was fantastic if you’re looking to just try out some great restaurants. A couple of call outs - the staff are amazing. The room we were initially booked into smelly strongly of mould. The staff quickly moved into another room which was fantastic, it was newly refurbished and it was such a beautiful room, they did this straight away without hesitation and it was really great customer service. The staff at the front were also helpful with restaurant recommendations too. One thing that was a little disappointing was the lack of in room dining options (no room service). While there is a restaurant at the front of the hotel, you have to order takeaway and collect it and it closes on a Sunday and Monday from 4pm which we found a little odd. There was no mini bar in the room, but while there was a nespresso machine and pods available, there was no cold water bottles in the fridge or even a bottle to fill with tap water. We had to keep going to the front reception area to fill drink bottles. While they were more than accommodating to do this, it was a little annnoying. Also, we noticed that our coffee cups and mugs weren’t being cleaned either. They were not being picked up on some of the days with the daily room service clean so we would just wash them ourselves but was something we noticed! Overall it was a nice stay and we enjoyed ourselves.
10
Darren
27 de nov. de 2025
·
A estadia foi de 4 noites
The staff are top shelf and the "holiday vibe" is unbeatable , 2 years in a row will be 3 next year❤️
The staff are top shelf and the "holiday vibe" is unbeatable , 2 years in a row will be 3 next year❤️
4
Kyna
8 de out. de 2024
·
A estadia foi de 3 noites
The first impression was horrible.My partner and i checked in on Sat 5th after an amazing time at Crystalbrook Riley in Cairns. Upon areival we were so excited to come to Palm Cove but the way i was treated at the check in desk was disgusting. The first words we heard were "Credit Card and ID".?????? I was horrified as i have been in hospitality for oner 20 years incl working at many resorts and hotels. Even after she could see i was upset she continued with the hostililty. We then arrived in our ocean spa room to find the balcony was covered in bird poop and the view was ruined by the roof below us that hadnt been cleaned in years. We ate at La Mesa complimentary only because i had to go and speak to the assist manager Daniel,he was lovrly and understanding, but to be honest we will never return. The pool was nice but the lack of experience from the pool bar staff was disappointing. Not once were our sheets changed nir any rubbish removed after housekeeping had done their job . The best part of the stay at Palm Cove was when we left the hotel for all of our meals and walks on the stunning beach.
The first impression was horrible.My partner and i checked in on Sat 5th after an amazing time at Crystalbrook Riley in Cairns. Upon areival we were so excited to come to Palm Cove but the way i was treated at the check in desk was disgusting. The first words we heard were "Credit Card and ID".?????? I was horrified as i have been in hospitality for oner 20 years incl working at many resorts and hotels. Even after she could see i was upset she continued with the hostililty. We then arrived in our ocean spa room to find the balcony was covered in bird poop and the view was ruined by the roof below us that hadnt been cleaned in years. We ate at La Mesa complimentary only because i had to go and speak to the assist manager Daniel,he was lovrly and understanding, but to be honest we will never return. The pool was nice but the lack of experience from the pool bar staff was disappointing. Not once were our sheets changed nir any rubbish removed after housekeeping had done their job . The best part of the stay at Palm Cove was when we left the hotel for all of our meals and walks on the stunning beach.
10
sarah louise
21 de jan. de 2023
·
A estadia foi de 7 noites
I was promised my bag being brought to my room - 3 flights up Waited over an hour then went down and got it myself Good job I’m a fit 50 year old Other than that the staff were absolutely great
I was promised my bag being brought to my room - 3 flights up Waited over an hour then went down and got it myself Good job I’m a fit 50 year old Other than that the staff were absolutely great
8
Luterbacher
11 de jan. de 2026
·
A estadia foi de 3 noites
Zimmer top, Personal sehr freundlich
Zimmer top, Personal sehr freundlich
10
Kate
5 de nov. de 2024
·
A estadia foi de 3 noites
We had a wonderful time. The staff were friendly and helpful. The rooms were comfortable. The facilities were fantastic
We had a wonderful time. The staff were friendly and helpful. The rooms were comfortable. The facilities were fantastic
10
Patrizia
23 de mai. de 2025
·
A estadia foi de 2 noites
very clean and comfortable. great bed, linens and pillows. Staff excellent
very clean and comfortable. great bed, linens and pillows. Staff excellent
8
Sheryn
18 de nov. de 2025
·
A estadia foi de 3 noites
I was a bit concerned about this property because of some of the reviews. It's true that the property is a little tired but the price reflects this, things they can control they do very well like the staff and service from the front desk to the the room attendants they are all amazing. The beds are comfortable the linen and towels are quality, the parking is free, the rooms are very clean, the breakfast is fresh and offers an excellent variety. Yes you can struggle to get a pool lounge, find me a resort where this doesn't happen? The location is the best and I would absolutely, hands down, stay again. And just for some perspective, I'm fussy with cleanliness, linen & beds so these were 10/10. Couldn't give a 5 star because the property is a little tired but again the price reflects this.
I was a bit concerned about this property because of some of the reviews. It's true that the property is a little tired but the price reflects this, things they can control they do very well like the staff and service from the front desk to the the room attendants they are all amazing. The beds are comfortable the linen and towels are quality, the parking is free, the rooms are very clean, the breakfast is fresh and offers an excellent variety. Yes you can struggle to get a pool lounge, find me a resort where this doesn't happen? The location is the best and I would absolutely, hands down, stay again. And just for some perspective, I'm fussy with cleanliness, linen & beds so these were 10/10. Couldn't give a 5 star because the property is a little tired but again the price reflects this.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Excelente localização em Palm Cove, em frente à praia patrulhada e ao calçadão, com fácil acesso a pé a restaurantes, cafés e lojas; uma boa base para explorar a região. Alguns observam que fica do outro lado da rua e não de frente para a praia, e o acesso à garagem pode ser confuso.
Avaliações dos hóspedes relacionadas
8
Annette
8 de out. de 2023
·
A estadia foi de 4 noites
Great location on a patrolled beach. Short walk to restaurants, cafes, shops, pub and surf club. Relaxed pace and casual vibe.
Great location on a patrolled beach. Short walk to restaurants, cafes, shops, pub and surf club. Relaxed pace and casual vibe.
8
Colin
30 de set. de 2025
·
A estadia foi de 6 noites
Great location. Great pool area We were in block 6, great apartment but not enough daylight.
Great location. Great pool area We were in block 6, great apartment but not enough daylight.
10
Brian
14 de mai. de 2023
·
A estadia foi de 2 noites
Great spot, plenty of amenities and can’t beat a walk in the jetty
Great spot, plenty of amenities and can’t beat a walk in the jetty
10
Sarah
23 de jul. de 2025
·
A estadia foi de 6 noites
Wonderful stay over the July school holidays. Perfect location for exploring FNQ and Palm Cove itself.
Wonderful stay over the July school holidays. Perfect location for exploring FNQ and Palm Cove itself.
8
gregory
12 de mar. de 2025
·
A estadia foi de 4 noites
Very good hotel just in right place
Very good hotel just in right place
10
Sarah
25 de out. de 2024
·
A estadia foi de 6 noites
We had an ocean view suite and it was a really nice room. Very modern, clean and had all we needed. Tea, coffee, sugar, milk and an espresso machine included. Breakfast had lots to choose from and the restaurant had some good food. Great location to be able to get around Palm Cove and parking was convenient. The pool areas were really nice, with three options to choose from, and the beach was just over the road for earlier swims. Staff were very attentive during our stay as well. Couldn’t recommend this hotel enough - fabulous
We had an ocean view suite and it was a really nice room. Very modern, clean and had all we needed. Tea, coffee, sugar, milk and an espresso machine included. Breakfast had lots to choose from and the restaurant had some good food. Great location to be able to get around Palm Cove and parking was convenient. The pool areas were really nice, with three options to choose from, and the beach was just over the road for earlier swims. Staff were very attentive during our stay as well. Couldn’t recommend this hotel enough - fabulous
10
Emma
29 de abr. de 2023
·
A estadia foi de 3 noites
Beautiful quiet spot within walking to distance to everything. Resort was absolutely beautiful
Beautiful quiet spot within walking to distance to everything. Resort was absolutely beautiful
8
Dan
18 de jul. de 2024
·
A estadia foi de 1 noite
Solid beachside choice outside Cairns. Very large suite with all the amenities including full kitchen and laundry room, large terrace with hotter, etc. Nice pool. Separate by a road from the beach, but with the beach in full view, not truly a beachfront property by US standards. Quite affordable by US standards especially considering the size of the suites.
Solid beachside choice outside Cairns. Very large suite with all the amenities including full kitchen and laundry room, large terrace with hotter, etc. Nice pool. Separate by a road from the beach, but with the beach in full view, not truly a beachfront property by US standards. Quite affordable by US standards especially considering the size of the suites.
8
Neena
5 de ago. de 2025
·
A estadia foi de 5 noites
The property is located just opposite the beach with life guards so very easy access to a safe beach. There are plenty of places to eat around. The breakfast options were mostly same everyday so could get a bit repetitive if staying for longer periods. Just be aware that there are no lifts in any of the buildings. So be ready to hike up to 3 levels. We loved our stay there with an easy drive to Cairns but not too far from Port Douglas or other beaches and tourist attractions. My negatives for the property were that the extra beds were not set up even though I had requested the rooms to be ready when we arrive (reaching at 10 pm). We had 4 apartments and the Aircon was on in a couple but the remaining 2 were sweltering hot and took ages to cool down.
The property is located just opposite the beach with life guards so very easy access to a safe beach. There are plenty of places to eat around. The breakfast options were mostly same everyday so could get a bit repetitive if staying for longer periods. Just be aware that there are no lifts in any of the buildings. So be ready to hike up to 3 levels. We loved our stay there with an easy drive to Cairns but not too far from Port Douglas or other beaches and tourist attractions. My negatives for the property were that the extra beds were not set up even though I had requested the rooms to be ready when we arrive (reaching at 10 pm). We had 4 apartments and the Aircon was on in a couple but the remaining 2 were sweltering hot and took ages to cool down.
10
gaibriel
15 de ago. de 2025
·
A estadia foi de 5 noites
Step outside your hotel to the beach and a Smorgasbord of places to eat casual or fine dine loved the location and hotel
Step outside your hotel to the beach and a Smorgasbord of places to eat casual or fine dine loved the location and hotel
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
O café da manhã é amplamente elogiado pela qualidade, embora vários hóspedes tenham considerado a seleção repetitiva ou média em estadias mais longas. O restaurante no local recebe feedback positivo, mas não há serviço de quarto, e a disponibilidade ou a equipe do bar da piscina podem ser limitados em alguns momentos.
Avaliações dos hóspedes relacionadas
8
Sue
23 de nov. de 2025
·
A estadia foi de 4 noites
The room was of good size with a nice balcony on the second floor outlooking to the water. There is no lift, so carting bags up and down the staircase was a little heavy going. We also had a balcony spa. Unfortunately, we enjoyed the spa the first evening and it remained uncleaned for the duration of our 4 night stay with a dark brown ring from the water. There was a scourer and cleaning liquid provided inside. The towels were amazing and the bed was very comfortable, with room service each day. There was no bottled water in the room, but a nice water cooler at reception to use with a paper cup. The room's floor was a little dusty around the edges. The staff were very friendly and most helpful. We purchased the buffet breakfast at Peppers the first morning, which was delicious. The main beach pool was amazing, clean and warm. Beach towels were provided. We had drinks and nachos at the "swim up to" seats in the pool. Very nice. We really enjoyed our stay and maybe next time we will have a room with one of the private pools. We also enjoyed a lovely massage during our stay.
The room was of good size with a nice balcony on the second floor outlooking to the water. There is no lift, so carting bags up and down the staircase was a little heavy going. We also had a balcony spa. Unfortunately, we enjoyed the spa the first evening and it remained uncleaned for the duration of our 4 night stay with a dark brown ring from the water. There was a scourer and cleaning liquid provided inside. The towels were amazing and the bed was very comfortable, with room service each day. There was no bottled water in the room, but a nice water cooler at reception to use with a paper cup. The room's floor was a little dusty around the edges. The staff were very friendly and most helpful. We purchased the buffet breakfast at Peppers the first morning, which was delicious. The main beach pool was amazing, clean and warm. Beach towels were provided. We had drinks and nachos at the "swim up to" seats in the pool. Very nice. We really enjoyed our stay and maybe next time we will have a room with one of the private pools. We also enjoyed a lovely massage during our stay.
8
Emily
19 de mar. de 2025
·
A estadia foi de 7 noites
Our stay at Peppers was overall pretty good. The pool is amazing, the breakfast was great and the location was fantastic if you’re looking to just try out some great restaurants. A couple of call outs - the staff are amazing. The room we were initially booked into smelly strongly of mould. The staff quickly moved into another room which was fantastic, it was newly refurbished and it was such a beautiful room, they did this straight away without hesitation and it was really great customer service. The staff at the front were also helpful with restaurant recommendations too. One thing that was a little disappointing was the lack of in room dining options (no room service). While there is a restaurant at the front of the hotel, you have to order takeaway and collect it and it closes on a Sunday and Monday from 4pm which we found a little odd. There was no mini bar in the room, but while there was a nespresso machine and pods available, there was no cold water bottles in the fridge or even a bottle to fill with tap water. We had to keep going to the front reception area to fill drink bottles. While they were more than accommodating to do this, it was a little annnoying. Also, we noticed that our coffee cups and mugs weren’t being cleaned either. They were not being picked up on some of the days with the daily room service clean so we would just wash them ourselves but was something we noticed! Overall it was a nice stay and we enjoyed ourselves.
Our stay at Peppers was overall pretty good. The pool is amazing, the breakfast was great and the location was fantastic if you’re looking to just try out some great restaurants. A couple of call outs - the staff are amazing. The room we were initially booked into smelly strongly of mould. The staff quickly moved into another room which was fantastic, it was newly refurbished and it was such a beautiful room, they did this straight away without hesitation and it was really great customer service. The staff at the front were also helpful with restaurant recommendations too. One thing that was a little disappointing was the lack of in room dining options (no room service). While there is a restaurant at the front of the hotel, you have to order takeaway and collect it and it closes on a Sunday and Monday from 4pm which we found a little odd. There was no mini bar in the room, but while there was a nespresso machine and pods available, there was no cold water bottles in the fridge or even a bottle to fill with tap water. We had to keep going to the front reception area to fill drink bottles. While they were more than accommodating to do this, it was a little annnoying. Also, we noticed that our coffee cups and mugs weren’t being cleaned either. They were not being picked up on some of the days with the daily room service clean so we would just wash them ourselves but was something we noticed! Overall it was a nice stay and we enjoyed ourselves.
10
Patrick
27 de jan. de 2025
·
A estadia foi de 3 noites
Sejour parfait, superbe suite vue sur l'océan. Le restaurant, La Mesa, est extraordinaire.
Sejour parfait, superbe suite vue sur l'océan. Le restaurant, La Mesa, est extraordinaire.
10
Ryan
24 de mai. de 2025
·
A estadia foi de 6 noites
Loved our time at Peppers!! Totally recommend the breakfast package, their breakfast buffet is wonderful! Everything about our stay was amazing.
Loved our time at Peppers!! Totally recommend the breakfast package, their breakfast buffet is wonderful! Everything about our stay was amazing.
6
Lauren
3 de mai. de 2025
·
A estadia foi de 7 noites
Overall, we found this was a medium experience - lacking the luxuries for what would be expected of a resort of this price. Pros: - Staff were friendly & helpful - Pools were calming, clean & a very lovely temperature - Buffet breakfast was delicious, and had options for people who were gluten free. - Bath towels were very plush & extra large! - Environment was relaxing. Cons: - Overall, the hotel is needing maintenance. There were a lot of small issues that, added up, made for a less than luxurious experience. Room had visible built up dust (especially on shelves, lamps and storage), wardrobe handles were wobbly, one wardrobe door was crooked and hard to close, bed wasnt very comfortable, internet was slow, room shutters were dusty, wall paper in communal ladies toilet is peeling off wall & toilet flush was partially broken (fixed with duct tape), and much of the communal spaces were in need of a good clean. - Lacking amenities you would expect from a similar-priced hotel. For example, no ice vending facilities on the floor - when asked reception would direct me to the restaurant - could not obtain additional swimming towels if desired (only could replace wet with dry), no room service, no bath salts for spa bath, etc. - Pool bar was closed for majority of our stay, as they informed us on arrival that the roof was being replaced. - Pricing inside resort quite high. Overall, didn't meet expectations.
Overall, we found this was a medium experience - lacking the luxuries for what would be expected of a resort of this price. Pros: - Staff were friendly & helpful - Pools were calming, clean & a very lovely temperature - Buffet breakfast was delicious, and had options for people who were gluten free. - Bath towels were very plush & extra large! - Environment was relaxing. Cons: - Overall, the hotel is needing maintenance. There were a lot of small issues that, added up, made for a less than luxurious experience. Room had visible built up dust (especially on shelves, lamps and storage), wardrobe handles were wobbly, one wardrobe door was crooked and hard to close, bed wasnt very comfortable, internet was slow, room shutters were dusty, wall paper in communal ladies toilet is peeling off wall & toilet flush was partially broken (fixed with duct tape), and much of the communal spaces were in need of a good clean. - Lacking amenities you would expect from a similar-priced hotel. For example, no ice vending facilities on the floor - when asked reception would direct me to the restaurant - could not obtain additional swimming towels if desired (only could replace wet with dry), no room service, no bath salts for spa bath, etc. - Pool bar was closed for majority of our stay, as they informed us on arrival that the roof was being replaced. - Pricing inside resort quite high. Overall, didn't meet expectations.
10
Lara
2 de nov. de 2024
·
A estadia foi de 2 noites
Lovely hotel with accommodating staff. On site restaurant is very good! Poolside chairs are in good condition and the man made poolside beach is lovely
Lovely hotel with accommodating staff. On site restaurant is very good! Poolside chairs are in good condition and the man made poolside beach is lovely
8
Neena
5 de ago. de 2025
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A estadia foi de 5 noites
The property is located just opposite the beach with life guards so very easy access to a safe beach. There are plenty of places to eat around. The breakfast options were mostly same everyday so could get a bit repetitive if staying for longer periods. Just be aware that there are no lifts in any of the buildings. So be ready to hike up to 3 levels. We loved our stay there with an easy drive to Cairns but not too far from Port Douglas or other beaches and tourist attractions. My negatives for the property were that the extra beds were not set up even though I had requested the rooms to be ready when we arrive (reaching at 10 pm). We had 4 apartments and the Aircon was on in a couple but the remaining 2 were sweltering hot and took ages to cool down.
The property is located just opposite the beach with life guards so very easy access to a safe beach. There are plenty of places to eat around. The breakfast options were mostly same everyday so could get a bit repetitive if staying for longer periods. Just be aware that there are no lifts in any of the buildings. So be ready to hike up to 3 levels. We loved our stay there with an easy drive to Cairns but not too far from Port Douglas or other beaches and tourist attractions. My negatives for the property were that the extra beds were not set up even though I had requested the rooms to be ready when we arrive (reaching at 10 pm). We had 4 apartments and the Aircon was on in a couple but the remaining 2 were sweltering hot and took ages to cool down.
10
Lauren
31 de dez. de 2024
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A estadia foi de 3 noites
This was a lovely resort to stay at for Christmas. Breakfast buffet was great, pool side food and drinks were great, room was spacious & clean. We loved the balcony spa and everyone was so friendly. Beach pool was great fun. Really affordable too compared to other beach resorts. The beach itself is not that nice for swimming, so the different pools were great. We also played tennis in the tennis courts (free ball and racket hire at reception). And we hired bikes from the store next door. Lots of great restaurants near by too. Would come back for sure.
This was a lovely resort to stay at for Christmas. Breakfast buffet was great, pool side food and drinks were great, room was spacious & clean. We loved the balcony spa and everyone was so friendly. Beach pool was great fun. Really affordable too compared to other beach resorts. The beach itself is not that nice for swimming, so the different pools were great. We also played tennis in the tennis courts (free ball and racket hire at reception). And we hired bikes from the store next door. Lots of great restaurants near by too. Would come back for sure.
8
Sheryn
18 de nov. de 2025
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A estadia foi de 3 noites
I was a bit concerned about this property because of some of the reviews. It's true that the property is a little tired but the price reflects this, things they can control they do very well like the staff and service from the front desk to the the room attendants they are all amazing. The beds are comfortable the linen and towels are quality, the parking is free, the rooms are very clean, the breakfast is fresh and offers an excellent variety. Yes you can struggle to get a pool lounge, find me a resort where this doesn't happen? The location is the best and I would absolutely, hands down, stay again. And just for some perspective, I'm fussy with cleanliness, linen & beds so these were 10/10. Couldn't give a 5 star because the property is a little tired but again the price reflects this.
I was a bit concerned about this property because of some of the reviews. It's true that the property is a little tired but the price reflects this, things they can control they do very well like the staff and service from the front desk to the the room attendants they are all amazing. The beds are comfortable the linen and towels are quality, the parking is free, the rooms are very clean, the breakfast is fresh and offers an excellent variety. Yes you can struggle to get a pool lounge, find me a resort where this doesn't happen? The location is the best and I would absolutely, hands down, stay again. And just for some perspective, I'm fussy with cleanliness, linen & beds so these were 10/10. Couldn't give a 5 star because the property is a little tired but again the price reflects this.
8
Jessica
20 de jul. de 2024
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A estadia foi de 7 noites
Very good pool area, needed a bit more music, but understand it’s close to rooms area. The Gym needs more weights, towels. Breakfast is good, but not much variety if you stay for longer period. Bed and pillows, wasn’t the best for us. Bathroom doors didn’t close properly aswell.
Very good pool area, needed a bit more music, but understand it’s close to rooms area. The Gym needs more weights, towels. Breakfast is good, but not much variety if you stay for longer period. Bed and pillows, wasn’t the best for us. Bathroom doors didn’t close properly aswell.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Brenden
12 de ago. de 2026
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A estadia foi de 1 noite
Spa bath very outdated and dirty.
Spa bath very outdated and dirty.
8
Lee-Anne
6 de ago. de 2026
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A estadia foi de 1 noite
A little tired but rooms were clean and comfortable. Seemed very family friendly - lots of kids enjoying the beach pool. Great location close to everything Palm Cove has to offer.
A little tired but rooms were clean and comfortable. Seemed very family friendly - lots of kids enjoying the beach pool. Great location close to everything Palm Cove has to offer.
10
SHARON
28 de jun. de 2026
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A estadia foi de 3 noites
Pity both pools and spa were too cold to swim in
Pity both pools and spa were too cold to swim in
6
Mark
15 de jun. de 2026
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A estadia foi de 5 noites
Staff were great. The pools were great. Room had a bad smell for two days - like drains. Cleaning was very basic. I don't think the floor (tiles) was mopped during my stay - 5 days
Staff were great. The pools were great. Room had a bad smell for two days - like drains. Cleaning was very basic. I don't think the floor (tiles) was mopped during my stay - 5 days
10
arnold
14 de jun. de 2026
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A estadia foi de 5 noites
Staff were friendly and vry helpful
Staff were friendly and vry helpful
Políticas da propriedade
Check-in
Check-out
De 14:00 a 00:00
Antes das 10:00
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As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
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Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-09-21: 326.987625USD
- 2026-09-22: 322.50819761505124USD
- 2026-09-23: 275.358USD
- 2026-09-24: 352.82316553955076USD
- 2026-09-25: 341.7452538749695USD
- 2026-09-26: 341.7452538749695USD
- 2026-09-27: 438.31382883834834USD
- 2026-09-28: 297.85222958297726USD
- 2026-09-29: 277.6797505111694USD
- 2026-09-30: 322.50819761505124USD
- 2026-10-01: 300.37205191802974USD
- 2026-10-02: 322.3811683456421USD
- 2026-10-03: 322.5196470558166USD
- 2026-10-04: 295.20166653900145USD
- 2026-10-05: 253.03815555381775USD
- 2026-10-06: NO DATA
- 2026-10-07: 342.61810741882323USD
- 2026-10-08: 240.21380151634216USD
- 2026-10-09: 322.3811683456421USD
- 2026-10-10: 384.9658073432922USD
- 2026-10-11: 252.8539491077423USD
- 2026-10-12: 284.4606905578613USD
- 2026-10-13: 268.82759962730404USD
- 2026-10-14: 252.99368830680845USD
- 2026-10-15: 470.01057269668576USD
- 2026-10-16: NO DATA
- 2026-10-17: 300.37205191802974USD
- 2026-10-18: 367.144USD
- 2026-10-19: 307.8481515884399USD
- 2026-10-20: 252.9618259487152USD
- 2026-10-21: 252.9618259487152USD
- 2026-10-22: 252.8539491077423USD
- 2026-10-23: 253.01565932846069USD
- 2026-10-24: 307.8481515884399USD
- 2026-10-25: 252.8539491077423USD
- 2026-10-26: 240.3852980327606USD
- 2026-10-27: 240.3852980327606USD
- 2026-10-28: 252.8539491077423USD
- 2026-10-29: 252.9618259487152USD
- 2026-10-30: 307.96250594177246USD
- 2026-10-31: NO DATA
- 2026-11-01: NO DATA
- 2026-11-02: NO DATA
- 2026-11-03: 230.72414086875915USD
- 2026-11-04: 242.08557499999998USD
- 2026-11-05: 230.88929992713926USD
- 2026-11-06: 240.31257482643127USD
- 2026-11-07: 270.6518071620941USD
- 2026-11-08: 245.35878454284668USD
- 2026-11-09: 245.3705315990448USD
- 2026-11-10: 220.70498735275268USD
- 2026-11-11: 220.7522731929779USD
- 2026-11-12: 220.61202629699704USD
- 2026-11-13: 240.21380151634216USD
- 2026-11-14: 255.38198212738035USD
- 2026-11-15: 230.8130753627777USD
- 2026-11-16: 230.87109286537168USD
- 2026-11-17: 230.88929992713926USD
- 2026-11-18: 211.9163511035919USD
- 2026-11-19: 211.76391948165892USD
- 2026-11-20: 220.8550555580139USD
- 2026-11-21: 222.0133223018646USD
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
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Estacionamento
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Estacionamento gratuito
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Wi-fi gratuito