Mövenpick Hotel Casablanca

Chambres très bruyantes, rooftop ok sans plus. Petit déjeuner sans plus. Déçu de cet hôtel connaissant la gamme Movenpick. Je conseille sans hésiter le Radisson Gauthier à 10min à pied, à des années lumières du Movenpick.

Good selection of food and drink.

Si

I’m not happy with the hotel’s recent attitude. I made the reservation through Hotels, but I booked the wrong dates by mistake. I realized this when I came to the hotel and I made another reservation with the new dates. I asked for a cancellation, but they said they wouldn’t refund the payment. This is really not nice. This is not my first time staying at this hotel, so what they did was quite disappointing. This is my last time to stay here.

At check in we did not like the room but accepted it since it was just a short stay. I came down looking for a cash machine so we could have cash for tips. I was approached by one of the staff she introduced herself as Maroua if I got the name right she asked about my stay I mentioned our disappointment about the room. She apologized and quickly turned things around giving us a better room and explained it was due to the category room we booked. Very polite lady and understands guest satisfaction. I will come back again.