Hotel Lyskirchen Köln

Quite conflicted about this property. Overall, my stay was good but there were a few things that brought the experience down. Pros: location is good, close to everything but quiet area. Rooms are decent size. Swimming pool a plus. Generally rooms are quiet i.e, minimal neighbour noise. Cons: a Ryanair hotel: additional charges for sauna, bathrobe, slippers. Just reclassify as a 3 star maybe & this would be more acceptable. I had to move room as despite asking for quiet room, I was given one above the service entrance. Awakened at 4am by whole room vibrating as the laundry was collected. To be fair, I was moved to a nicer room the next day. However, in this room, the water was extremely hot in the sink and the shower head was leaking terribly. Again, to be fair, these issues were fixed the day I reported them. However, other aspects of service were not as good. Check in was lacklustre, it’s self check in which is fine but nothing explained: ie need to request room cleaning/clean cups/glasses, water in lobby, charges. And whilst I was moved & requested fixes, no-one ever followed up with me to check all was okay. Requests for clean glasses not fulfilled twice. And finally there was a weird vibrating noise from ceiling in new room what was not fixed (although seems there was an attempt as I spotted paint flecks on the floor). I was able to mask with pink noise so slept fine but again lack of follow up. Beds also quite firm. I would book again but hope for better service.

the door at the sauna does not close well, please fix it. Our room door also did not close well

The check-in system limits human interaction creating a robotic feel. Room service and the room key are requested through an app. While some might see this as futuristic, I think it removes the human touch. Furthermore, I don’t need an app to open a door for a short time and they eventually give a card for lights and electricity.

Clean hotel, friendly staff, rooms a little small, and not much desk space to work from

Overall a good and joyful expierence. The selv check-in didn't quite work out and cause some extra time that could have been removed by the personal just checking us in. At the time no info was given on times for breakfast or the location wihch seemed a bit odd. The breakfast is good and rooms are nice. Close to public transport and the water.