Mount Lavinia Hotel

Personal increíble, todo muy atentos y amables, habitación muy grande aunque todo antiguo y viejo, pero eso no me importó. Recomiendo

Nice to be out of Colombo. Staff are lovely. The rooms needed a big deep clean. Bathrooms had lots of mould and dirt. Under the beds had leftover over food. No hot water the entire 4 nights. Requested a baby cot twice and it never arrived. Informed that laundry service was not available in the low season. TV wouldn’t turn on. Food was left rotting in the hallway for days. Pool area was great. The restaurant and pool staff fantastic.

Amazing location, but the hotel is tired, rooms dirty.

Very old hotel with less maintenance.

Most guests like myself will likely view the Mt Lavinia Hotel as a historic, heritage-listed establishment, and consider its dated facilities to be acceptable, or even part of its charm. However, it was clear that the people-centred aspects of the service were not prioritised to deliver high-quality service, making for a deeply disappointing stay. Firstly, the reception was dreadful. Upon arrival, there was not a single smile or word of welcome; having no choice, I asked if I could check in there, to which the female receptionist merely pointed to another counter without uttering a word. Even in the renowned and popular buffet restaurant, with the exception of a man who appeared to be the manager, the young staff preparing the food showed no smiles and merely gave mechanical responses; there was no sense of hospitality whatsoever. This is less a personal failing and more a sign that senior management is failing to provide the training necessary for these young staff to develop their professional skills. I had been looking forward to visiting for the first time in a while since the pandemic, but I doubt I will be staying there again.