Name: Kempinski Hotel Mall of the Emirates, Dubai
Address: Sheikh Zayed Road, Dubai, Dubaiemiratet, AE
Price range: 262 US$–378 US$ per night
Rating: 9

Vad gäster tycker

På Kempinski Hotel Mall of the Emirates, Dubai, berömmer resenärer ofta den vänliga och professionella personalen samt det oslagbara bekvämligheten med att vara direkt anslutet till Mall of the Emirates. Åsikterna varierar dock gällande rumsupplevelsen och bekvämligheterna beroende på läge, underhåll och förväntningar.  

Många gäster uppskattar rena, rymliga rum och den familjevänliga tillgången till Ski Dubai, restauranger och butiker. Återkommande klagomål inkluderar lukt av cigarettrök eller unkenhet, föråldrade eller krångliga klimatanläggningar, enstaka underhållsfel, dålig utsikt eller buller från maskiner, samt ojämn in- och utcheckning eller bristande uppföljning av önskemål. Frukosten får ofta beröm, även om vissa tyckte den var genomsnittlig eller dyr, och trafiken utanför kan vara stor. Räkna med en bekväm och praktisk bas som passar bäst för shoppare och familjer.

Faciliteter

Renlighet

Rum

Service

Läge

Måltider

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Faciliteter

Utomhuspool och spa finns tillgängliga, parkering med betjänt får lovord och tillgång till executive lounge nämns. Nackdelarna inkluderar en liten pool, avsaknad av lekplats för barn, en lobby som saknar en riktig barkänsla och enstaka problem med Wi-Fi.

Relaterade gästrecensioner

10

helena

16 dec. 2023

·

Stannade 5 nätter

Always effective hotel and top personal at the front desk. Excellent housekeeping and pool personal. If you want a hotel that has a a working fast front dest stuff then this is the hotel in dubai.

10

Mouhamad

13 okt. 2023

·

Stannade 7 nätter

Excellent service with friendly staff. Room are clean and wonderful Valet parking is great. Very close to the mall. You can get into traffic when you plan to leave the hotel. So always give your self extra time specially during weekends I will definitely stay In this hotel again

10

Mariam

29 jan. 2022

·

Stannade 4 nätter

Hôtel très agréable le spa divin Le seul soucis se pose lorsqu’on veut commander des repas en chambre le service ne répond pratiquement jamais vous promet de vous rappeler en vain…

10

helena

4 apr. 2023

·

Stannade 2 nätter

This is our favorite hotel in dubai. Very effective and attentive staff..pool guys are fantastic and always welcoming so are even door men. Reception personal is effective. Minus wifi was acting up a lot this time..

4

Veronica

4 apr. 2025

·

Stannade 5 nätter

Room was smelling cigarette. Staff was nice but did not solve problem. Executive lounge closed too early. Not allowed to take food form executive lounge. Took me wrong room when checked in. Very disorganized.

10

Mohamed Mahmoud

13 juni 2023

·

Stannade 2 nätter

Overall it was very good short stay. The facility and the rooms are not new but well maintained. Breakfast was great. Being connected to the mall is a major plus. My only drawback was I requested couple of fever reduction pills at night so they sold me a relief package that includes many stuff (condoms, stuff for ladies and other things) that I didn’t need.. Other than that all was good.

10

Tzvika

25 nov. 2025

·

Stannade 4 nätter

The hotel is connected to the Mall opposite the Emirates, which is an excellent and very convenient location both in terms of transportation and the opportunity to spend time in this mall, which even has a snow skiing resort. The hotel staff is kind, the breakfast is good, there is an outdoor pool, and the rooms are clean and pleasant. I highly recommend the hotel.

8

Muhammad

2 jan. 2024

·

Stannade 1 natt

It was amazing, cleaning was very good specially praveen cleaner did very good job, Toilet, room design and furniture provided is marvellous, some issues also found like mattress is not so good cattle not provided in the room swimming pool is very small and no kids playarea and kids activities.

10

Iman

30 jan. 2023

·

Stannade 3 nätter

After I reviewed on Expedia that I didn't receive the vip upgrade (room not available) or amenity. The hotel contacted me during my stay to offer the upgraded amenity of lounge access which includes breakfast. I appreciated it.

6

Michael

7 mars 2024

·

Stannade 3 nätter

Lobby lacks bar, coffee shop is in the lobby with people checking in….not a good look for a coffee. All a bit clinical.

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Renlighet

Många recensioner nämner mycket rena rum och välskötta utrymmen, men flera rapporterar om lukt av cigarettrök eller unkenhet och inkonsekvent städning, inklusive missade städtillfällen eller illaluktande sängkläder.

Relaterade gästrecensioner

2

Wajih

29 nov. 2025

·

Stannade 6 nätter

I was extremely disappointed with my stay. From the moment we checked in, the hotel room had a strong, moldy smell that made the stay uncomfortable. We reported the issue immediately, but it took the hotel two full days to respond. When they finally did, they gave us an air dehumidifier, which ended up filling with water every 10 hours, yet the room still smelled moldy. This is not what I expect from a hotel that claims to provide a comfortable and healthy environment. The slow response and lack of a real solution were very frustrating. I sincerely hope the management addresses this issue so future guests don’t go through the same experience. To be objective staff were extremely nice, location was ideal with direct access to the mall of the Emirates. Room was clean.

8

Bader

27 apr. 2023

·

Stannade 2 nätter

excellent staff and room is very clean

8

Shrifa

19 feb. 2026

·

Stannade 5 nätter

Clean room Staff were very helpful and courteous

10

Belaynesh

24 apr. 2025

·

Stannade 2 nätter

Very clean, helpful staff and great location.

4

Vedat

14 dec. 2025

·

Stannade 14 nätter

Odalar eski ve rutubet kokuyor klimalardan koku geliyor

6

Ashok

1 jan. 2024

·

Stannade 3 nätter

It was a long awaited trip and considering the proximity to the shopping centre and my past experience ( 18 years back) chosen this property to surprise my family. Paid a premium for a three night stay wherein I had the opportunity to have stayed at Armani hotel for the price. The shuttle service driver at airport was very professional , pleasing and prompt. Despite giving all details and opted for upgrade , was asked to pay about 2000 dollars per night for a chalet upgrade (per night) and have made all the payments upfront and it took almost 30 minutes for a checkin after a 22 hr long flight. Could have been better if opted some water or some refreshments. Had given requests and opted to pay for to keep some local dates, chocolates, for my wife and son as a surprise and found none of them being there. Called the coincerige almost 3 times to remind them and waited till 11pm . The corner suite lot of space was wasted , could have used it better. No cutleries in the room, there was a drip leakage in the toilet from the bulb on top. couple of time the room was not even cleaned and bed not folded. the perfume in the entire floor was so so overpowering that we had to close the nostrils to avoid getting a head ache. Raised the issue the day before departure, and the service was much better after that and they tried to offer a complimentary ride to airport. I am from the service industry too, there was hardly any who was smiling and greeting u throughout.. Little disappointed

10

Mohammad

10 mars 2023

·

Stannade 4 nätter

It was the 1st time at this hotel and loved it . Will try this place again for sure . Very clean and high end

4

Veronica

4 apr. 2025

·

Stannade 5 nätter

Room was smelling cigarette. Staff was nice but did not solve problem. Executive lounge closed too early. Not allowed to take food form executive lounge. Took me wrong room when checked in. Very disorganized.

4

M Usman

2 feb. 2025

·

Stannade 6 nätter

As a solo couple who travel frequently and stay at luxury hotels every year (most recent being the Mandarin Oriental), I must say we’re extremely disappointed with Kempinski, a place we so looked forward to staying. Staying here for 6 nights at the Grand Deluxe (Suit), here’s what we observed: - For a luxury 5-star, the air-conditioning is poor (we switched rooms, same issue). - House keeping is not even as good as a regular 4-star hotel. They’ll disturb you every morning at 9:30 or so unless you have a DND sign on, and in that case, they won’t make up your room till late in the evening. - Buffet breakfast is just average, nothing special. If you want to know what special is, check Mandarin Oriental. - Hospitality is not even close to a luxury 5-star. From check-in to check-out, nothing special at all for the money you’re paying. The list goes on but keeping it short, I wouldn’t be staying here ever again and spend my money elsewhere for sure!

6

Ayesha

15 nov. 2023

·

Stannade 1 natt

The hotel was only good to come back and sleep in. I chose it for the location due to work commitments (opens into the Mall). View from room was awful - pipes etc. No iron provided with the room, safe vault did not work (lock not working), power socket next to bed did not work, extra towels did not smell good. Concierge welcome service not great. As good as a basic hotel on this occasion.

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Rum

Rummen är generellt rymliga och bekväma, med vissa sviter och skidchalets som får beröm. Återkommande problem inkluderar föråldrade eller krångliga AC/kontroller, underhållsproblem (badkar, duschar), buller och dålig utsikt mot ventilationsutrustning, samt enstaka brister i rummets utrustning.

Relaterade gästrecensioner

10

Peter

13 nov. 2023

·

Stannade 4 nätter

Property and staff were great but the room location was very disappointing as all we saw was big air conditioning pipes.

10

Louis

5 dec. 2025

·

Stannade 2 nätter

Excelente hotel. Funcionários prestativos. Ótima localização. Quartos espaçosos.

10

Ali

15 dec. 2023

·

Stannade 3 nätter

The hotel was clean. Staff were friendly and helpful. The only negative would be that the technology in the room is old and you need to go switch off each light individually.

6

MOHAMMAD TASLEEM

21 jan. 2024

·

Stannade 2 nätter

Shower was terrible did not work properly

10

Brian

23 juni 2025

·

Stannade 3 nätter

Beautiful rooms and good service

4

M Usman

2 feb. 2025

·

Stannade 6 nätter

As a solo couple who travel frequently and stay at luxury hotels every year (most recent being the Mandarin Oriental), I must say we’re extremely disappointed with Kempinski, a place we so looked forward to staying. Staying here for 6 nights at the Grand Deluxe (Suit), here’s what we observed: - For a luxury 5-star, the air-conditioning is poor (we switched rooms, same issue). - House keeping is not even as good as a regular 4-star hotel. They’ll disturb you every morning at 9:30 or so unless you have a DND sign on, and in that case, they won’t make up your room till late in the evening. - Buffet breakfast is just average, nothing special. If you want to know what special is, check Mandarin Oriental. - Hospitality is not even close to a luxury 5-star. From check-in to check-out, nothing special at all for the money you’re paying. The list goes on but keeping it short, I wouldn’t be staying here ever again and spend my money elsewhere for sure!

6

Danielle

5 aug. 2023

·

Stannade 4 nätter

The maintenance of the hotel needs to improve, my tub was broke my entire stay even after reporting it, one of the two shower heads was busted and not fixed until two days later which housekeeping did not use water to clean those areas and or failed to report the issue as well. Overall the hotel room is very spacious and beautiful.

10

Mariana

23 aug. 2024

·

Stannade 4 nätter

Tout est parfait! Sauf la climatisation dans la chambre. Elle était bloquée à une température très froide. La commande sur le mur ne fonctionnait pas.

6

Ayesha

15 nov. 2023

·

Stannade 1 natt

The hotel was only good to come back and sleep in. I chose it for the location due to work commitments (opens into the Mall). View from room was awful - pipes etc. No iron provided with the room, safe vault did not work (lock not working), power socket next to bed did not work, extra towels did not smell good. Concierge welcome service not great. As good as a basic hotel on this occasion.

10

ismail

3 apr. 2023

·

Stannade 3 nätter

Massive rooms Close proximity to mall

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Service

Personalen beskrivs genomgående som vänlig, professionell och uppmärksam, med effektiv service i receptionen och från butler. Vissa gäster upplevde långsam respons, förseningar vid incheckning, oorganiserat förfarande och problem med fakturering eller hantering av önskemål.

Relaterade gästrecensioner

10

Naveed

18 maj 2023

·

Stannade 3 nätter

Expedia forgot to mention to the hotel that my breakfast was included and Expedia didn't respond to hotel nor my long chat with them. However the the hotel front office manager was kind enough to offer breakfast on behalf of the hotel really disappointed with Expedia on this account. Nor did I receive any benefit of being an Expedia gold member.

2

Wajih

29 nov. 2025

·

Stannade 6 nätter

I was extremely disappointed with my stay. From the moment we checked in, the hotel room had a strong, moldy smell that made the stay uncomfortable. We reported the issue immediately, but it took the hotel two full days to respond. When they finally did, they gave us an air dehumidifier, which ended up filling with water every 10 hours, yet the room still smelled moldy. This is not what I expect from a hotel that claims to provide a comfortable and healthy environment. The slow response and lack of a real solution were very frustrating. I sincerely hope the management addresses this issue so future guests don’t go through the same experience. To be objective staff were extremely nice, location was ideal with direct access to the mall of the Emirates. Room was clean.

8

Shrifa

19 feb. 2026

·

Stannade 5 nätter

Clean room Staff were very helpful and courteous

6

Ashok

1 jan. 2024

·

Stannade 3 nätter

It was a long awaited trip and considering the proximity to the shopping centre and my past experience ( 18 years back) chosen this property to surprise my family. Paid a premium for a three night stay wherein I had the opportunity to have stayed at Armani hotel for the price. The shuttle service driver at airport was very professional , pleasing and prompt. Despite giving all details and opted for upgrade , was asked to pay about 2000 dollars per night for a chalet upgrade (per night) and have made all the payments upfront and it took almost 30 minutes for a checkin after a 22 hr long flight. Could have been better if opted some water or some refreshments. Had given requests and opted to pay for to keep some local dates, chocolates, for my wife and son as a surprise and found none of them being there. Called the coincerige almost 3 times to remind them and waited till 11pm . The corner suite lot of space was wasted , could have used it better. No cutleries in the room, there was a drip leakage in the toilet from the bulb on top. couple of time the room was not even cleaned and bed not folded. the perfume in the entire floor was so so overpowering that we had to close the nostrils to avoid getting a head ache. Raised the issue the day before departure, and the service was much better after that and they tried to offer a complimentary ride to airport. I am from the service industry too, there was hardly any who was smiling and greeting u throughout.. Little disappointed

10

helena

16 dec. 2023

·

Stannade 5 nätter

Always effective hotel and top personal at the front desk. Excellent housekeeping and pool personal. If you want a hotel that has a a working fast front dest stuff then this is the hotel in dubai.

10

Mouhamad

13 okt. 2023

·

Stannade 7 nätter

Excellent service with friendly staff. Room are clean and wonderful Valet parking is great. Very close to the mall. You can get into traffic when you plan to leave the hotel. So always give your self extra time specially during weekends I will definitely stay In this hotel again

10

WAI MING

26 aug. 2025

·

Stannade 2 nätter

All staff are really friendly

10

Janet

8 feb. 2025

·

Stannade 3 nätter

Our chalet, the staff and the butler service was all amazing

2

ALI

29 okt. 2023

·

Stannade 1 natt

The front desk reception he have light at my sister my mother and sister ask for connecting room after finishing getting the key when they went up they found that these two rooms are not connected room again. She ask him if he can get a connected room. he said that I don’t have a connecting roomand when she said she will leave she will not stay in the hotel and duty manager he called. He said we can give you a connected room during that time they were very upset and they left the hotel he promised he will refund all the money.

4

Veronica

4 apr. 2025

·

Stannade 5 nätter

Room was smelling cigarette. Staff was nice but did not solve problem. Executive lounge closed too early. Not allowed to take food form executive lounge. Took me wrong room when checked in. Very disorganized.

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Läge

Direktanslutning till Mall of the Emirates och närliggande tunnelbana är en stor fördel för shopping, ätande och familjer. Avvägningen är dock hög trafik och en mindre avkopplande, resortliknande miljö, med en del buller från motorvägen.

Relaterade gästrecensioner

10

Graham

8 mars 2025

·

Stannade 4 nätter

Well located at Mall of Emirates, next to the Metro

10

Karima

23 okt. 2023

·

Stannade 4 nätter

Fijne locatie beetje in het midden van alles en verbonden met de mall of the emirates

10

Arthur Ubaka

22 jan. 2025

·

Stannade 5 nätter

Convenient location if you need to balance Abu Dhabi and Dubai. Private, good size rooms.

10

Mouhamad

13 okt. 2023

·

Stannade 7 nätter

Excellent service with friendly staff. Room are clean and wonderful Valet parking is great. Very close to the mall. You can get into traffic when you plan to leave the hotel. So always give your self extra time specially during weekends I will definitely stay In this hotel again

8

Fouad

30 aug. 2023

·

Stannade 3 nätter

Traffic around the hotel was very bad

8

Asma

22 juni 2025

·

Stannade 1 natt

For the summer, best to be by the mall because the weather is very hot.

10

Sulaiman

15 maj 2023

·

Stannade 2 nätter

Great location, easy access to Mall of Emirates.

10

Tzvika

25 nov. 2025

·

Stannade 4 nätter

The hotel is connected to the Mall opposite the Emirates, which is an excellent and very convenient location both in terms of transportation and the opportunity to spend time in this mall, which even has a snow skiing resort. The hotel staff is kind, the breakfast is good, there is an outdoor pool, and the rooms are clean and pleasant. I highly recommend the hotel.

10

Moayad

8 okt. 2023

·

Stannade 4 nätter

The room was great and the location was as well. Being connected to a mall makes everything much more enjoyable because of the restaurants, shopping, and even other activities. The staff were great and very respectful. I would stay here again for sure.

8

Porter

21 apr. 2023

·

Stannade 4 nätter

I have mixed feelings. The first room I was assigned smelled of cigarettes smoke and it took a while for them to find me a new room, although eventually they did any it was fine, although it did not have the view I had requested and was very noisy due to proximity to the highway. They did call me after two days to offer to move me to a quieter room with a nicer view, which was exceptional customer service. I would also say that the location has its advantages and disadvantages. On the plus side, if you like to shop, it is literally connected to the Mall of the Emirates. So you are only 3 mins from food and shopping and do not even need to go outside of the weather is hot. However, this also means it is not really relaxing like if you stayed on the Palm J or at the Marina. Even by the pool, there was always lots of traffic noise.

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Måltider

Frukosten får ofta beröm för kvalitet och variation, och restaurangpersonalen får lovord. Vissa gäster tyckte frukosten var genomsnittlig eller för dyr, och en nämnde en unken lukt i restaurangen.

Relaterade gästrecensioner

10

Irman

1 jan. 2024

·

Stannade 13 nätter

Mohammed the manager at Olea restaurant was very friendly and helpful!

10

Sasha

14 apr. 2023

·

Stannade 7 nätter

Awesome stay. Staff was very helpful and friendly. The hotel location is quite convenient. The room was quite comfortable for a family of 4 of whom are 2 young boys. Breakfast had a bit of everything imaginable. Overall, no complaints and would probably repeat if we go back to Dubai.

4

Giovanni

24 juli 2025

·

Stannade 3 nätter

La struttura non mi è per niente piaciuta , le camere erano nuove tuttavia c’era un odore terribile .. era impossibile aprire la finestra per via del rumore di ventole proveniente dall esterno ! Abbiamo provato a fare colazione in albergo e anche questa non è stata per nulla soddisfacente ed estremamente cara .. sicuramene non ci torneremo

10

Reuben

31 jan. 2023

·

Stannade 2 nätter

Good service brilliant breakfast

4

M Usman

2 feb. 2025

·

Stannade 6 nätter

As a solo couple who travel frequently and stay at luxury hotels every year (most recent being the Mandarin Oriental), I must say we’re extremely disappointed with Kempinski, a place we so looked forward to staying. Staying here for 6 nights at the Grand Deluxe (Suit), here’s what we observed: - For a luxury 5-star, the air-conditioning is poor (we switched rooms, same issue). - House keeping is not even as good as a regular 4-star hotel. They’ll disturb you every morning at 9:30 or so unless you have a DND sign on, and in that case, they won’t make up your room till late in the evening. - Buffet breakfast is just average, nothing special. If you want to know what special is, check Mandarin Oriental. - Hospitality is not even close to a luxury 5-star. From check-in to check-out, nothing special at all for the money you’re paying. The list goes on but keeping it short, I wouldn’t be staying here ever again and spend my money elsewhere for sure!

10

Mohamed Mahmoud

13 juni 2023

·

Stannade 2 nätter

Overall it was very good short stay. The facility and the rooms are not new but well maintained. Breakfast was great. Being connected to the mall is a major plus. My only drawback was I requested couple of fever reduction pills at night so they sold me a relief package that includes many stuff (condoms, stuff for ladies and other things) that I didn’t need.. Other than that all was good.

10

Tzvika

25 nov. 2025

·

Stannade 4 nätter

The hotel is connected to the Mall opposite the Emirates, which is an excellent and very convenient location both in terms of transportation and the opportunity to spend time in this mall, which even has a snow skiing resort. The hotel staff is kind, the breakfast is good, there is an outdoor pool, and the rooms are clean and pleasant. I highly recommend the hotel.

10

Iman

30 jan. 2023

·

Stannade 3 nätter

After I reviewed on Expedia that I didn't receive the vip upgrade (room not available) or amenity. The hotel contacted me during my stay to offer the upgraded amenity of lounge access which includes breakfast. I appreciated it.

10

Maryam

6 feb. 2025

·

Stannade 7 nätter

I loved the hotel overall The welcoming staffs, the lux and great services if the room, the great breakfast buffet &… Beside, it was so close to the mall of Emirates which would give massive options for dining and coffee shops and shopping I would choose there again In the future.

6

Jessica Ziba

27 jan. 2023

·

Stannade 7 nätter

The room I was in was extremely noisy it was next to a power station or something. I had to keep my curtains closed as the view was the power station. All night long there were loud bangs and noises. I could not sleep. The restaurant had a damp smell which made enjoying my food hard.

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Månad	Genomsnittligt pris
januari	433 US$
februari	457 US$
mars	279 US$
april	326 US$
maj	247 US$
juni	234 US$
juli	243 US$
augusti	231 US$
september	237 US$
oktober	402 US$
november	543 US$
december	575 US$

sö	må	ti	on	to	fr	lö
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $332
18 $262	19 $308	20 $307	21 $306	22 $307	23 $306	24 $306
25 $306	26 $306	27 $306	28 $306	29 $306	30 $306	31 $311

sö	må	ti	on	to	fr	lö
1 $357	2 $365	3 $378	4 $363	5 $336	6 $337	7 $337
8 $337	9 $337	10 $337	11 $337	12 $337	13 $337	14 $336
15 $337	16 $337	17 $337	18 $336	19 $339	20 $337	21 $337
22 $337	23 $337	24 $337	25 $337	26 $337	27 $337	28 $337
29 $336	30 $336

Kempinski Hotel Mall of the Emirates, Dubai

Priser för Kempinski Hotel Mall of the Emirates, Dubai

Genomsnittliga priser per månad

Om detta boende

Läge

Rumsalternativ

Grand Deluxe room

Stuga - 3 sovrum (Aspen Ski)

Duplex (Duplex Aspen Ski)

Executive-rum (Grand Deluxe)

Deluxe-rum

Stuga (Aspen Pool)

Stuga - 2 sovrum (Aspen Ski)

Stuga (Aspen Ski)

Svit - flera sängar - utsikt mot staden

Familjesvit - 3 sovrum

Svit Executive

Superior-rum

Svit Executive - torn

Svit - hörn

Gästrecensioner för Kempinski Hotel Mall of the Emirates, Dubai

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