Is parking available at the property?

Yes, parking is available on-site. It is free and includes valet parking options.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily. Guests age 12 and older receive breakfast included in their rate, while a fee applies for children age 11 and younger.

Does the property allow pets?

No pets are allowed at this property, including service animals.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out may be available for a fee, subject to availability.

Are airport shuttle services available?

Yes, a complimentary airport shuttle service is available at scheduled times. Guests can arrange the transfer by contacting the property in advance.

What accessibility features does the property offer?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific facilities may vary, so contacting the property for detailed information is recommended.

Where is the property located in relation to key landmarks?

The property is located 0.2 miles (0.4 km) from Dalit Beach and approximately 10.9 miles (17.5 km) from Tamparuli Suspension Bridge. It is also near various attractions such as the Upside Down House and the Shangri-la Rasa Ria Nature Reserve.

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool, which is seasonal. There is also a children's pool available.

What are the policies for guests staying with children?

Children 11 years old and younger can stay free when occupying the parent or guardian's room using existing bedding, with a maximum of two children allowed.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of MYR 237.6 per night. Advance request for rollaway beds is required, and availability is subject to confirmation.

Shangri-La Rasa Ria Resort in Kota Kinabalu

Average nightly price at Shangri-La Rasa Ria, Kota Kinabalu by month, last 12 months (USD)
Month	Average price
January	$161
February	$219
March	$157
April	$169
May	$170
June	$153
July	$208
August	$221
September	$161
October	$185
November	$151
December	$171

What guests think

Shangri-La Rasa Ria, Kota Kinabalu delivers a relaxing, nature-focused resort stay with a wide beach for sunsets, multiple pools and kid-friendly activities, and consistently warm, helpful staff who many guests credit for memorable, stress-free holidays.

Rooms are generally spacious with lovely views and popular Ocean Wing balcony tubs, though several reviews note dated interiors and maintenance issues. Breakfast draws praise and on-site dining is tasty, but prices are high, availability can be limited, and meal or room-service wait times are sometimes long. The remote setting suits quiet breaks, yet distance from town and occasional beach-cleanliness issues are recurring trade-offs. Expect a relaxing, family-friendly resort focused on nature and service, with some aging touches and premium pricing.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Large beachfront resort with multiple pools, kids areas and waterslides, an on-site nature reserve, watersports, and a spa. A few reviews note parts of the beach not well cleaned.

Related guest reviews

10

Chia Hsin

Feb 4, 2023

·

Stayed 2 nights

Luxury resort beside a beautiful beach with a natural reserve forest and golf court within the extensive premise. We had a family trip there for two nights. The hotel dispatched a van to pick us up from the airport. The van is spacious and comfortable, and the driver friendly and helpful. We had ocean kayaking, jet-skiing, natural walk at the hotel. This is the kind of dream tropic beach resort. All the staff are friendly and extremely willing to help. Overall we cannot recommend more highly of this great resort.

10

Clare

May 28, 2024

·

Stayed 2 nights

Beautiful, huge property. 4 restaurants, food ok and expensive .2 great pools and right on the beach. As a note...... it's very, very hot so the ocean is really warm. We ended up sitting by the pool.

10

Haris

Apr 13, 2025

·

Stayed 4 nights

The resort is nestled in a quiet part of Sabah far away from city noise. It’s an idyllic place to be whether you’re there with family like us or if you want to go there for a couple’s getaway. The beach is really nice where you can have fun water sport activities. The staff are great and will always find a way to keep your holidays stress free and memorable. A few notes for the management. The building is showing a bit of age. I’d recommend the hotel to update the doors, wooden furniture and carpets in particular as they are showing signs of wear. The hotel particularly needs to clean the beach all the way across and not just in the front of the hotel. We had to turn back from our walk after a few minutes as it appeared that nobody was cleaning the beach to the right of the property.

10

rosie

Mar 5, 2025

·

Stayed 2 nights

Our stay was perfect: the staff were all so friendly and helpful, the grounds of the hotel are beautifully maintained and extremely spacious and the large selection of food and different types of restaurants was very impressive. The private beach is west facing so you get to experience amazing sunsets and the hotel kindly upgraded up to a lovely room with a great view of the beach. This hotel will always be very special to us as we got engaged on this trip and couldn’t have asked for a better setting or a more memorable trip!

10

Angela

Dec 1, 2024

·

Stayed 3 nights

This was a lovely hotel. The breakfast was fantastic with so many choices. Restaurants seemed very expensive but we were not on a package. Staff were wonderful, great pools and gardens.

10

Katie

Mar 7, 2025

·

Stayed 7 nights

We were a group of women celebrating our 40th birthday’s. From the moment we arrived, the staff for so kind and welcoming. The resort is beautifully located. The pool was amazing and the food and drinks were superb. We tried a bit of everything- from hiking the reserve, SUP pool yoga, beach volleyball, karaoke, waterslides, the day spa…we decided to upgrade our rooms for the last couple days and made use of the Ocean View Rooms which have a bath on the balcony. We met Fiona the General Manager and she ensured the staff went above and beyond for us and organised a special dinner and breakfast. I honestly couldn’t fault anything and I keep telling everyone how much we loved every second. I cannot wait to go back. Thank you again for everything!!

10

zoe

Apr 16, 2025

·

Stayed 6 nights

This is a beautiful property with an incredible reserve on site. There are so many beautiful positives about this resort. The staff are warm and friendly. We stayed in the garden executive suite which was great for us as as a family with 2 small children. The room was large with beautiful decor. The kids pool area was great for both kids (5 8). The kids club is included in stay and had several activities but neither of my children wanted to take part. There are several chargeable water ports and free use of kayaks and bodyboards each day. There is a dedicated games area with several board games and food ball tables etc. The highlight is the amazing reserve - several walks and tours take place with the knowledgable staff. We took the sunrise breakfast which was incredible. Breakfast is great with a huge variety and dedicated kids area. The only downside to the resort is the price of food for both lunch and dinner. This is incredibly pricey and you can easily spend £150 on dinner for a family of 4 (without alcohol). If we were to book again I would definitely get an all inclusive rate. Service for lunch and dinner is also quite slow which can be frustrating at times. However we would return in a heartbeat and would heartily recommend.

10

Wing Ying Winky

Jun 18, 2023

·

Stayed 1 night

Very good experience. The hotel has some ages but is very well maintained on all the facilities. Surprisingly no bugs or mosquito even at night. Ocean wing has much fewer people and overall a more premium experience. The in-room bathtub given us a chance to swim inside room even tho outside is raining. The resort is so big that recommend to stay at least 2 nights to enjoy all the facilities.

10

VARPU

Feb 18, 2025

·

Stayed 5 nights

Shangri-La is not located in the center of Kota Kinabalu but it is surrounded in the beautiful nature and worth staying. We had booked a nice room in the Ocean view part of the hotel. Restaurant called Oceano, had really good food and service and we ended up eating breakfast, lunch and dinner there. Food and staff lead by Charlie took very good care of us and made us feel really welcome. We did daily trips to the wells and canopy walk and if you wanted to stay in the resort you could do horse riding, swimming, walking in the beach etc. We do not play golf but there was a very good spa located in the golf club so we went to have treatment there. We simply had a very good time. We can recommend the resort to anybody who loves nature and good service!

8

Aleksandr

Jan 3, 2023

·

Stayed 19,360 nights

Nice hotel, kids friendly, good staff, tasty food, but beach is dirty

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe clean rooms and well-kept grounds, but feedback is mixed due to dated fixtures and occasional lapses (e.g., stained linens, pests, dusty areas, and a murky pool). Beach cleanliness can vary beyond the main frontage.

Related guest reviews

10

Phissamay

Jun 29, 2024

·

Stayed 4 nights

The staff was excellent. They were friendly and accommodating. The resort was beautiful and very clean.

6

DongHyuk

Jan 21, 2024

·

Stayed 3 nights

방안 등에 먼지가 수북히 쌓여있음 늦게 체크인 할거라 미리 추가 침대요청 해놓았으나 반영되어 있지 않음

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8

David

Feb 13, 2025

·

Stayed 3 nights

Beautiful beach and swimming pools. Location is a little remote, excellent for getting away from the city, but a bit too far for going into Kota Kinabalu regularly. Service was good. Prices were decent. The resort needs a bit of updating - the showerhead was leaking, and cleaning the bird poo from the beach bar tables and chairs.

8

YUTAKA

Jan 15, 2025

·

Stayed 3 nights

年越しに3泊しました。ジュニアスイート、朝夕食付でお得感がありました。年越しの夕食ブュッフェは豪華でにぎやかでした。花火もあがりました。施設は古いですが、綺麗に清掃されていました。ダニさされは多少ありました。

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10

Haris

Apr 13, 2025

·

Stayed 4 nights

The resort is nestled in a quiet part of Sabah far away from city noise. It’s an idyllic place to be whether you’re there with family like us or if you want to go there for a couple’s getaway. The beach is really nice where you can have fun water sport activities. The staff are great and will always find a way to keep your holidays stress free and memorable. A few notes for the management. The building is showing a bit of age. I’d recommend the hotel to update the doors, wooden furniture and carpets in particular as they are showing signs of wear. The hotel particularly needs to clean the beach all the way across and not just in the front of the hotel. We had to turn back from our walk after a few minutes as it appeared that nobody was cleaning the beach to the right of the property.

8

Hiroshi

Aug 3, 2023

·

Stayed 4 nights

建物や備品が古く、冷蔵庫の効きが悪かったり、アメニティ―の補充やタオル交換、シーツ交換等にも漏れがあるので、日本の五つ星ホテルの感覚で行かない方が良いです。指摘したような点を気にしなければ、ホテルの広大な敷地のビーチ、プール、緑の三拍子揃った絵に描いたような南国ビーチリゾートがそこには待っています。

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10

jaroslaw

Dec 1, 2025

·

Stayed 2 nights

Duży hotel z ogromna plażą, która ma łagodne zejście do wody, świetny serwis (czysto & komfortowo), doskonała kuchnia choć ceny nieco wysokie. W pobliżu brak jakiejś interesujących miejscowości natomiast hotel zapewnia o określonej godzinie transfer do miasta Kota Kinanbalu a nastepnie powrót wieczorem.

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6

Martin

Oct 29, 2025

·

Stayed 7 nights

While the setting is undeniably beautiful and the staff are mostly genuinely friendly, the experience itself was surprisingly uneven and not at all 5-stars. The food setup itself is super confusing. Many of the restaurants were closed and only one open each night, which caters to the all-inclusive guests. So if you’re a la carte, you’ve got to sit amongst a buffet and wait 40 minutes for every meal. And because of the location you don't really have a choice but to eat there. We often had to ask for things more than once before they appeared. The wine we ordered one night was also off, and dinner often arrived cold because it took so long. The staff were really kind and polite throughout, but it always felt like the service was running a few steps behind. Happy hour was a bit of a letdown too, with like 5 drinks which were all pretty terrible – a Carlsberg can?! Come on… The check-in also felt disorganised, with no greeting or sense of welcome. It wasn’t rude, just oddly flat for a place that trades on hospitality. When we checked in we even found blood on the sheets. So not a great start. The people working there were mostly lovely, but the whole place seems to be struggling with timing, communication and organisation. It’s not 5-star really and if you're not doing all-inclusive I wouldn't bother.

10

Essia

Sep 24, 2025

·

Stayed 9 nights

Wir waren zu zweit für 9 Nachte im Shangri-La Rasa Ria bei Kota Kinabalu. Das Hotel ist ein sehr schönes und sauberes Resort. Besonders hervorzuheben, ist die freundliche und hilfsbereite Art des Hotelpersonals. Absolute Empfehlung!

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10

MinWook

Jan 15, 2026

·

Stayed 3 nights

객실이 깨끗하고 공간이 넓어 사용하기 편리했어요. 사소한 부분까지 챙기는 디테일이 아주 좋은 곳입니다. 다만 수영장 물이 깨끗하지 않아 아쉬웠어요.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and comfortable, with standout ocean views and popular Ocean Wing balcony tubs. Several note dated decor and maintenance issues such as temperamental showers, aging bathrooms, and limited in-room amenities.

Related guest reviews

4

Mai

Feb 27, 2025

·

Stayed 2 nights

It should not be considered 5 star hotel… did not even have coffee machine in the room, telephone in the room smelled SO bad, the room is very old and AC was dripping water. TV was in Chinese language setting which took staff to fix for an hour and doesn’t even have Netflix either. It rained two days during our stay and the only restaurant open was buffet style which we got charged even thought we could not get seated so we left. Very unfortunate

10

Estefanía

Oct 21, 2025

·

Stayed 3 nights

Habitación muy grande y limpia. Acceso directo a playa privada y muchas opciones de entretenimiento y comida dentro del resort.

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8

Hin Yeung Mark

Dec 30, 2024

·

Stayed 4 nights

Great resort but a little dated

8

karl

Jul 2, 2023

·

Stayed 7 nights

The staff at this hotel are exceptional and very friendly. The hotel has seen better days. It’s very worn and tired. I would say more a 4 star. When it first opened I can imagine it would have been amazing but everything just felt faded. The grounds are very week kept. Long lines for the breakfast on the weekend. The hotel is a little remote so there’s nothing near by. Again - staff make this place great but needs updating as fell short of what I would expect a Shangi La 5 star resort to be.

10

Vanesa

Jul 15, 2025

·

Stayed 2 nights

After a terrible check-in process (lack of training) the hotel was great . One thing though the bathrooms are depressing and tired .

10

Jolle

Jun 15, 2025

·

Stayed 3 nights

Riktigt bra boende. Ca 1 timme från flygplatsen. Taxi (grab) ca 250kr Riktigt bra buffefrukost. Asiatiskt. Frukt. Pannkakor mm Vi bodde i oceanwing flygeln. Hade pool på balkongen. Trevlig personal

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10

rosie

Mar 5, 2025

·

Stayed 2 nights

Our stay was perfect: the staff were all so friendly and helpful, the grounds of the hotel are beautifully maintained and extremely spacious and the large selection of food and different types of restaurants was very impressive. The private beach is west facing so you get to experience amazing sunsets and the hotel kindly upgraded up to a lovely room with a great view of the beach. This hotel will always be very special to us as we got engaged on this trip and couldn’t have asked for a better setting or a more memorable trip!

10

zoe

Apr 16, 2025

·

Stayed 6 nights

This is a beautiful property with an incredible reserve on site. There are so many beautiful positives about this resort. The staff are warm and friendly. We stayed in the garden executive suite which was great for us as as a family with 2 small children. The room was large with beautiful decor. The kids pool area was great for both kids (5 8). The kids club is included in stay and had several activities but neither of my children wanted to take part. There are several chargeable water ports and free use of kayaks and bodyboards each day. There is a dedicated games area with several board games and food ball tables etc. The highlight is the amazing reserve - several walks and tours take place with the knowledgable staff. We took the sunrise breakfast which was incredible. Breakfast is great with a huge variety and dedicated kids area. The only downside to the resort is the price of food for both lunch and dinner. This is incredibly pricey and you can easily spend £150 on dinner for a family of 4 (without alcohol). If we were to book again I would definitely get an all inclusive rate. Service for lunch and dinner is also quite slow which can be frustrating at times. However we would return in a heartbeat and would heartily recommend.

10

Wing Ying Winky

Jun 18, 2023

·

Stayed 1 night

Very good experience. The hotel has some ages but is very well maintained on all the facilities. Surprisingly no bugs or mosquito even at night. Ocean wing has much fewer people and overall a more premium experience. The in-room bathtub given us a chance to swim inside room even tho outside is raining. The resort is so big that recommend to stay at least 2 nights to enjoy all the facilities.

10

VARPU

Feb 18, 2025

·

Stayed 5 nights

Shangri-La is not located in the center of Kota Kinabalu but it is surrounded in the beautiful nature and worth staying. We had booked a nice room in the Ocean view part of the hotel. Restaurant called Oceano, had really good food and service and we ended up eating breakfast, lunch and dinner there. Food and staff lead by Charlie took very good care of us and made us feel really welcome. We did daily trips to the wells and canopy walk and if you wanted to stay in the resort you could do horse riding, swimming, walking in the beach etc. We do not play golf but there was a very good spa located in the golf club so we went to have treatment there. We simply had a very good time. We can recommend the resort to anybody who loves nature and good service!

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as warm, friendly, and helpful throughout the resort. Some guests experienced slow responses and disorganized check-in or activity bookings.

Related guest reviews

10

Trevor

Sep 13, 2023

·

Stayed 2 nights

Simply terrific and very sorry to depart. The local culture is the most friendly and welcoming we have ever experienced anywhere in the World. Every single staff member you meet greets guests with a smile and acknowledgement without fail.

10

Jody

Jul 1, 2025

·

Stayed 2 nights

Wonderful resort with incredible staff who made us feel special and very comfortable. Beatiful grounds, great pool area, restaurants were all lovely. I genuinely can’t fault this experience.

10

Regina

Nov 18, 2025

·

Stayed 3 nights

The best part about this property , besides r lush well kept landscaped gardens , the beautiful beach to view the sunset , is really the Malaysian hospitality . The staff genuinely try their best to help and make your stay as good as they can it . Special mention to Jerony Harvey & Azrul who gave great service !! Thank you .

4

Kamlesh

Oct 15, 2023

·

Stayed 2 nights

They need to train their staff better. Our checking was worst. Staff was trying to sell us an upgrade when we didn’t take it we were given the key and ask to go and find our room. In this event they forgot to tell us about the hotel facilities and activities offered. In the morning when we were trying to look for the activities they were either completed, started or full. Basically, we could not participate in any of the activities offered by the hotel which we initially planned to. I ordered a coconut water with coconut meat but the coconut came without the coconut meat and half of the water was spilled. I went to the reception to try to book for diner, we were completely ignored and the lady kept working on her computer acting as she did not see us. We eventually left.

10

Steffen

Jun 7, 2025

·

Stayed 3 nights

All Staff very friendly and well Trainer.

10

Lucas

Jul 10, 2025

·

Stayed 3 nights

Friendly and helpful staff

10

Simone

Nov 11, 2024

·

Stayed 3 nights

From the time I arrived and was greeted by Alfio, who cheered me up and arranged activities, a bubble bath in my room, to dinning with Clifford, Peachy, and Aldridge at the Japanese restaurant. Food was extraordinary. Sharon who made the morning sunrise hike at the reserve unbelievable perfect. Dora and Hassini at the spa are amazing!!! Best hands ever!!! Melvin who arranged amazing tours on the resort. Ms. Fiona the GM of the resort who was gracious and kind and a perfect example and reflection of the staff’s heart and soul. This is definitely a piece of heaven and I was blessed to be surrounded by such an incredible place. My stay could not have been more special and perfect.

10

Masamitsu

Mar 18, 2025

·

Stayed 4 nights

Nice place for family One day we got sick The staff supported a lot. They take us clinic The diver Ekram helped a lot. The manager organized everything Thank you very much for everything! We will come back! Masamitsu Fujita

10

G

Nov 17, 2024

·

Stayed 5 nights

Head of concierge Sopry was amazing sorting everything out. Allen was at the airport to take us to the hotel and was also very helpful.

6

Martin

Oct 29, 2025

·

Stayed 7 nights

While the setting is undeniably beautiful and the staff are mostly genuinely friendly, the experience itself was surprisingly uneven and not at all 5-stars. The food setup itself is super confusing. Many of the restaurants were closed and only one open each night, which caters to the all-inclusive guests. So if you’re a la carte, you’ve got to sit amongst a buffet and wait 40 minutes for every meal. And because of the location you don't really have a choice but to eat there. We often had to ask for things more than once before they appeared. The wine we ordered one night was also off, and dinner often arrived cold because it took so long. The staff were really kind and polite throughout, but it always felt like the service was running a few steps behind. Happy hour was a bit of a letdown too, with like 5 drinks which were all pretty terrible – a Carlsberg can?! Come on… The check-in also felt disorganised, with no greeting or sense of welcome. It wasn’t rude, just oddly flat for a place that trades on hospitality. When we checked in we even found blood on the sheets. So not a great start. The people working there were mostly lovely, but the whole place seems to be struggling with timing, communication and organisation. It’s not 5-star really and if you're not doing all-inclusive I wouldn't bother.

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AI-generated summary based on recent guest reviews

Location

Quiet, nature-filled setting away from central Kota Kinabalu, great for sunsets and relaxing by the beach. The remote location means few nearby options and reliance on hotel shuttles or rideshares.

Related guest reviews

10

System

Mar 18, 2025

·

Stayed 2 nights

코타키나발루 일정 초반을 이곳에서 묵었어요. 시티랑 좀 떨어져있어서 완벽한 휴식을 즐기기 좋아요. 리조트가 커서 이 안에서도 즐길거리가 많아요. 직원들도 너무 친절하고 시설이 모두 깨끗해요. 자연환경이 너무 멋져서 앉아서 쉬기만해도 행복했습니다!

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8

Chen

Aug 19, 2023

·

Stayed 3 nights

有免費的亞庇市區往返巴士可坐，但限40位所以先預約即可，飯店的沙灘很舒服，浮潛就不建議了。早餐很不錯，有各種選擇，果沙也是現打的。

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10

Haris

Apr 13, 2025

·

Stayed 4 nights

The resort is nestled in a quiet part of Sabah far away from city noise. It’s an idyllic place to be whether you’re there with family like us or if you want to go there for a couple’s getaway. The beach is really nice where you can have fun water sport activities. The staff are great and will always find a way to keep your holidays stress free and memorable. A few notes for the management. The building is showing a bit of age. I’d recommend the hotel to update the doors, wooden furniture and carpets in particular as they are showing signs of wear. The hotel particularly needs to clean the beach all the way across and not just in the front of the hotel. We had to turn back from our walk after a few minutes as it appeared that nobody was cleaning the beach to the right of the property.

6

YOONGEON

Aug 2, 2024

·

Stayed 10 nights

The location of the hotel is just too far from the town...

10

Nicole

Jul 11, 2023

·

Stayed 6 nights

Outside of town relaxing resort.

10

jaroslaw

Dec 1, 2025

·

Stayed 2 nights

Duży hotel z ogromna plażą, która ma łagodne zejście do wody, świetny serwis (czysto & komfortowo), doskonała kuchnia choć ceny nieco wysokie. W pobliżu brak jakiejś interesujących miejscowości natomiast hotel zapewnia o określonej godzinie transfer do miasta Kota Kinanbalu a nastepnie powrót wieczorem.

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10

VARPU

Feb 18, 2025

·

Stayed 5 nights

Shangri-La is not located in the center of Kota Kinabalu but it is surrounded in the beautiful nature and worth staying. We had booked a nice room in the Ocean view part of the hotel. Restaurant called Oceano, had really good food and service and we ended up eating breakfast, lunch and dinner there. Food and staff lead by Charlie took very good care of us and made us feel really welcome. We did daily trips to the wells and canopy walk and if you wanted to stay in the resort you could do horse riding, swimming, walking in the beach etc. We do not play golf but there was a very good spa located in the golf club so we went to have treatment there. We simply had a very good time. We can recommend the resort to anybody who loves nature and good service!

10

Noor Faezah

Sep 19, 2025

·

Stayed 3 nights

Excellent location for watching the sunset by the beach

8

Martin

Jul 25, 2024

·

Stayed 7 nights

We like the property and the grounds, however we were a long way frrom anywhere, which sometimes is good

8

YASUAKI

Jan 26, 2024

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Stayed 3 nights

始めて行く空港という事もあり、コタキナバル空港からはKlook経由で送迎業者を手配しました。ちなみにコタキナバル空港内にセブンイレブンが出来ました。ガーデンウィングとオーシャンウィングは別々にエントランスとレセプションがあるのですが、出入りする送迎業者にはオーシャンウィング側のエントランスはあまり認識されていません。ここはホテル側からももうちょっとサジェストして欲しい所です。今回、オーシャンウィング側のガーデンビューのお部屋を手配しましたが、2階の実質オーシャンプールビューでした。1階にはあまりお客さんを入れていないようです。実質バスタブが外側にあるだけの状態になってまして、昼間は外から丸見えになりますので、あまり使い勝手がよくありません。一応電動ブラインドで隠せるようにはなってはいますが…。オーシャンウィングの宿泊客は専用プールが使えますが、子供がワイワイしてしまいますのでどうも落ち着きません。オーシャンウィング側のプールは12歳以上限定にした方がいいのでは。あと、日差しがきつい事もあり、プールの水がぬるくなってしまってます。シャワーの水の方が冷たいほどです。プールチェアの数には余裕がありますので、座れる場所がないという事にはまずならないかと思います。あまり期待していなかった夕食ビュッフェですが、かなりお勧めです。シーフードの提供もありますし、単体メニューで提供しているものと同じ食材を使ってます。ゴールデンサークルに入会していない場合、盛んに入会を勧められますが、ビュッフェ代金が25%引きになるバウチャーももらえますので、この機会に入会するのもいいかと思います。また、ゴールデンサークルは2年間未利用だとアカウントが休止状態になってしまいますので、メールアドレスでサインイン出来ない時は携帯番号で登録しましょう。生年月日の登録はオプション扱いになっています。あと、バーに関してはガーデン側のバーではなくてロビーラウンジのバーをお勧めします。お酒が好きな方にはそちらの方が本格的なものを頂けます。売店もありますが、近隣にお店がない事もあり、ホテル内物価はコタキナバルでも高い目です。ショッピングモールへの無料バスもありますが、往復で半日つぶれてしまいますので、使うとしても1週間以上滞在するときぐらいでしょうか。自然保護区のアクティビティ(ナイトトレッキング)にも参加しましたが、目の前で自然の動物に触れることができますのでお勧めです。レンジャーさんの同伴がないと自然保護区には入れませんので、事前に予約しておきましょう。事前に調べていて、Grabのエリア内であることは確認できたのですが、場所が辺鄙な事もありすぐに来てくれないのではと心配していました。ですが、ホテルの敷地内で待機してくれている運ちゃんがいましたので、すぐに来てくれました。開業当初は先駆的なホテルだったのですが、時間も経過して古さの方が目立つようになってしまっています。そろそろリノベーションなりのテコ入れを検討された方がいいと思います。個人的にはバスタブをプールに替えてほしいです。

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for variety and quality, and many find the food tasty. Prices are high, restaurant availability can be limited at times, and meal or room-service wait times can be long.

Related guest reviews

10

Pai Hua Jane

Dec 27, 2022

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Stayed 19,349 nights

I like the bath-tub in the balcony (Ocean Wing room) but the waiting time for food can be quite long. We ordered room service at 7pm, but food only came at 9pm.

10

GISUN

Jan 24, 2026

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Stayed 2 nights

호텔에도착한순간환영의공연도즐거웠고직원들이전체적으로친절합니다객실도깨끗하고..수영장 조식뷔페도훌륭합니다 무엇보다해안이넓어자연에서느낄수있는행복감이최고입니다

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10

Iris

May 2, 2023

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Stayed 2 nights

The room is really nice and the breakfast too. Would be even better if we can get more food choice in the daytime as well!

10

Angela

Dec 1, 2024

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Stayed 3 nights

This was a lovely hotel. The breakfast was fantastic with so many choices. Restaurants seemed very expensive but we were not on a package. Staff were wonderful, great pools and gardens.

8

Osman Hameed

Dec 30, 2022

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Stayed 19,355 nights

Beautiful hotel and surroundings. However, did not offer value for money like other Shangri-la resorts. Garden wing seems a little outdated as compared to ocean wing. The food and beverages were top notch.

10

zoe

Apr 16, 2025

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Stayed 6 nights

This is a beautiful property with an incredible reserve on site. There are so many beautiful positives about this resort. The staff are warm and friendly. We stayed in the garden executive suite which was great for us as as a family with 2 small children. The room was large with beautiful decor. The kids pool area was great for both kids (5 8). The kids club is included in stay and had several activities but neither of my children wanted to take part. There are several chargeable water ports and free use of kayaks and bodyboards each day. There is a dedicated games area with several board games and food ball tables etc. The highlight is the amazing reserve - several walks and tours take place with the knowledgable staff. We took the sunrise breakfast which was incredible. Breakfast is great with a huge variety and dedicated kids area. The only downside to the resort is the price of food for both lunch and dinner. This is incredibly pricey and you can easily spend £150 on dinner for a family of 4 (without alcohol). If we were to book again I would definitely get an all inclusive rate. Service for lunch and dinner is also quite slow which can be frustrating at times. However we would return in a heartbeat and would heartily recommend.

8

chaejin

Feb 13, 2025

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Stayed 3 nights

샹그릴라야 그저 좋지요. 바닷가 앞에 있고 수영장 넓고 방도 업그레이드되고 얼리 체크인에 레이트 체크아웃까지 완벽했습니다. 다만 음식이 참 맛은 없네요. ^^ 그래도 코타키나발루 가면 저는 여기 다시갈겁니다.

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8

christopher

Apr 8, 2025

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Stayed 3 nights

Lovely hotel but very expensive for food and

10

VARPU

Feb 18, 2025

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Stayed 5 nights

Shangri-La is not located in the center of Kota Kinabalu but it is surrounded in the beautiful nature and worth staying. We had booked a nice room in the Ocean view part of the hotel. Restaurant called Oceano, had really good food and service and we ended up eating breakfast, lunch and dinner there. Food and staff lead by Charlie took very good care of us and made us feel really welcome. We did daily trips to the wells and canopy walk and if you wanted to stay in the resort you could do horse riding, swimming, walking in the beach etc. We do not play golf but there was a very good spa located in the golf club so we went to have treatment there. We simply had a very good time. We can recommend the resort to anybody who loves nature and good service!

6

Martin

Oct 29, 2025

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Stayed 7 nights

While the setting is undeniably beautiful and the staff are mostly genuinely friendly, the experience itself was surprisingly uneven and not at all 5-stars. The food setup itself is super confusing. Many of the restaurants were closed and only one open each night, which caters to the all-inclusive guests. So if you’re a la carte, you’ve got to sit amongst a buffet and wait 40 minutes for every meal. And because of the location you don't really have a choice but to eat there. We often had to ask for things more than once before they appeared. The wine we ordered one night was also off, and dinner often arrived cold because it took so long. The staff were really kind and polite throughout, but it always felt like the service was running a few steps behind. Happy hour was a bit of a letdown too, with like 5 drinks which were all pretty terrible – a Carlsberg can?! Come on… The check-in also felt disorganised, with no greeting or sense of welcome. It wasn’t rude, just oddly flat for a place that trades on hospitality. When we checked in we even found blood on the sheets. So not a great start. The people working there were mostly lovely, but the whole place seems to be struggling with timing, communication and organisation. It’s not 5-star really and if you're not doing all-inclusive I wouldn't bother.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $165	16 $170	17 $145
18 $150	19 $150	20 $150	21 $146	22 $134	23 $157	24 $157
25 $143	26 $144	27 $147	28 $142	29 $142	30 $144	31 $140

Su	Mo	Tu	We	Th	Fr	Sa
1 $142	2 $153	3 $154	4 $147	5 $130	6 $147	7 $143
8 $136	9 $130	10 $134	11 $136	12 $136	13 $147	14 $147
15 $136	16 $137	17 $136	18 $136	19 $137	20 $149	21 $147
22 $134	23 $136	24 $136	25 $136	26 $128	27 $147	28 $149
29 $136	30 $137

Shangri-La Rasa Ria, Kota Kinabalu

Prices for Shangri-La Rasa Ria, Kota Kinabalu

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About this property

Location

Room options

Garden Deluxe (King)

Ocean Wing Junior Suite Seaview

Ocean Wing Questers Junior Family Suite

Executive Suite, 1 King Bed (Ocean Wing)

Family Balcony Room

Garden Superior Rainforest (King)

Garden Executive Suite (King)

Suite (Garden Wing Speciality)

Garden Deluxe Seaview (Twin)

Garden Deluxe (Twin)

Ocean Wing Junior Suite Seaview (King)

Ocean Wing Junior Suite Garden View (King)

Garden Superior Rainforest (Twin)

Ocean Wing Junior Suite Garden View (Twin)

Garden Deluxe Seaview (King)

Ocean Wing Executive Suite

Family Garden Room

Guest reviews of Shangri-La Rasa Ria, Kota Kinabalu

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What guests think

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