Is parking available at the hotel?

Free self-parking is available on-site, but it is limited.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee of approximately MYR 35 for adults and MYR 20 for children.

Does the hotel allow pets?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may incur additional charges and should be requested in advance.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas, but specific details on room accessibility are not provided.

What is the location of the hotel in relation to key landmarks?

The hotel is centrally located in Kota Kinabalu, steps from Suria Sabah Shopping Mall and 4 minutes by foot from Wisma Merdeka Shopping Center. It is 0.2 mi from Jesselton Point Ferry Terminal and 0.3 mi from Jesselton Quay.

Are children allowed to stay at the hotel?

Children are allowed to stay, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of MYR 100.0 per day, and advance request or confirmation is required for availability.

Hotel 7 Suria - Stay in Comfort in Kota Kinabalu

Average nightly price at Hotel 7 Suria by month, last 12 months (USD)
Month	Average price
January	$37
February	$38
March	$35
April	$48
May	$49
June	$44
July	$44
August	$48
September	$48
October	$38
November	$39
December	$42

What guests think

Hotel 7 Suria earns praise for its central location inside the Suria mall and friendly staff, while reviews commonly note thin walls, occasional windowless rooms, and spotty Wi-Fi; breakfast is generally well liked though a few found it lacking.

Cleanliness feedback is mixed, with many finding rooms tidy but several citing stains, musty smells, or maintenance issues. Being on the seventh floor of a shopping mall, access involves using specific lift lobbies, and some guests reported ride-hailing drop-offs at ground level. A practical, value-focused option.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Not enough information in reviews.

Related guest reviews

8

Hans

Dec 30, 2022

·

Stayed 19,356 nights

The room and the toilet is so clean, it makes me comfortable to use it. The staff is also kind and helpful. Big parking lot and free. The only things we dont like is that we easily can hear noises from room next to us and outside of the room. At first it was very confusing to use the lift direct to the mall because the lobby lift that near to the hotel's reception is lift lobby 1 and when i was in the mall and want to go back to the room, i use lift lobby 5. When i reach the floor 7 and look outside i was so surprised because it was different from the one i used to go to the mall and realised it was the different lift. So then i just went outside of the lift (parking lot) and walk faster to search for the hotel's entrance because at the moment it was very quiet, late at night and only few cars was there. But im glad it was the right floor to go to the hotel entrance. Overall the hotel is highly recommended and make sure to use lift lobby 1

8

Sikun

Jul 2, 2024

·

Stayed 3 nights

We have a good stay. Will stay here during my next visit. Hotel 7 Suria is located at 7 floor unfortunately grab drivers will nit go up to the hotel lobby. It’s inconvenient for elderly couples like us to get out of grab during rainy season. The grab driver will let you go out near Macdonald at ground floor. For this reason the hotel needs to improve transportation and negotiate with grab company. If this is solve it is a great hotel to stay

4

Ackeeu

Apr 17, 2025

·

Stayed 1 night

The location is convenient plus free parking but the air conditioning kept pumping icy cold air even when we turned it off. Had to sleep with sweater on and still got sick. And loud banging and rumbling noise during the night

4

Shuk Wah, Louisa

Jun 6, 2025

·

Stayed 1 night

設施非常舊，非常少

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10

Shazelina

Jan 25, 2024

·

Stayed 1 night

Very convenient location in town. Place was clean and comfortable. A bit weird, since it is on the 7th floor of the Sabah Mall, but separate lifts (one lift for rooms, another for mall) eased my mind. Just a short walk away from the seafood heaven of KK, and there was a day market around the corner on Sunday. Breakfast was plentiful, in terms of choices and food.

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Cleanliness

Many guests report clean rooms and bathrooms, but several mention stains, musty smells, and some maintenance issues that impact cleanliness.

Related guest reviews

8

Hans

Dec 30, 2022

·

Stayed 19,356 nights

The room and the toilet is so clean, it makes me comfortable to use it. The staff is also kind and helpful. Big parking lot and free. The only things we dont like is that we easily can hear noises from room next to us and outside of the room. At first it was very confusing to use the lift direct to the mall because the lobby lift that near to the hotel's reception is lift lobby 1 and when i was in the mall and want to go back to the room, i use lift lobby 5. When i reach the floor 7 and look outside i was so surprised because it was different from the one i used to go to the mall and realised it was the different lift. So then i just went outside of the lift (parking lot) and walk faster to search for the hotel's entrance because at the moment it was very quiet, late at night and only few cars was there. But im glad it was the right floor to go to the hotel entrance. Overall the hotel is highly recommended and make sure to use lift lobby 1

10

Tonnii

Aug 4, 2024

·

Stayed 1 night

Clean and convinent. At the central of the town and inside a mall Good breakfast too

10

Ng

Sep 28, 2023

·

Stayed 1 night

Clean room, clean mattress and toilet. Front desk staff is friendly. Convenient location, just take the lift lobby near to Macdonald to level 7 lift lobby. Sound proof not that good, but as long as the guests are not making loud noise, its not a major issue. The major problem is the wifi, its very weak. I cannot watch netflix at all.

8

Abdul Latif

Nov 23, 2023

·

Stayed 2 nights

Clean, attentive cleaning staff

6

Tony K

Feb 28, 2025

·

Stayed 3 nights

When it rains, water seeps through the walls on to the office desk areas. Room not clean or moldy.

6

Kuan

Mar 26, 2023

·

Stayed 1 night

The chair is dirty, bed sheet have stain

6

Jas

Jul 27, 2025

·

Stayed 3 nights

Great location - easy to get around. Good towels and clean bathroom. However walls very thin - some guests very noisy

6

Laura

Aug 3, 2023

·

Stayed 2 nights

Personal war sehr freundlich. Die Unterkunft an sich würde ich nicht mehr weiterempfehlen. Wir hatten ein Zimmer ohne Fenster in dem es nach Schimmel gestunken hat. Die Klimanlage war nachts sehr laut und das Zimmer an sich war auch nicht wirklich sauber. Die Bettdecke hatte eklige Flecken. Das Frühstück war auch nicht lecker. Auch wenn das Personal super freundlich war, würde ich dort nicht mehr hingehen.

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10

Penelope

Jul 23, 2024

·

Stayed 3 nights

I can’t fault this hotel. It is located on level 7 of the Suria shopping centre which is very convenient for shopping and eating as there are a variety of decent restaurants in the shopping centre. It is 5-10 mins walk from the pier where you catch the boat to the islands, the fish market, the souvenir market and the Gaya Street weekend night and Sunday markets. The rooms are clean and well equipped and the staff are eager to please. The only negative is that the walls are paper thin so you can hear everything that goes on outside your room.

6

Lai Ping

Aug 14, 2023

·

Stayed 3 nights

Location is superb. However carpet and curtain looks dirty, curtain hv stain. Hair dryer, kettle all can place a better one.

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Rooms

Rooms vary; multiple reviews highlight thin walls and poor soundproofing, and several rooms lack windows. Wi-Fi is unreliable, though some found rooms comfortable and adequately sized.

Related guest reviews

10

Ng

Sep 28, 2023

·

Stayed 1 night

Clean room, clean mattress and toilet. Front desk staff is friendly. Convenient location, just take the lift lobby near to Macdonald to level 7 lift lobby. Sound proof not that good, but as long as the guests are not making loud noise, its not a major issue. The major problem is the wifi, its very weak. I cannot watch netflix at all.

6

Kai Ming

Jun 24, 2024

·

Stayed 2 nights

房間隔音差, 太多人為噪音, 例如商場會裝修 (電鑽和鎚仔揼野的聲音)和有播放歌曲的音樂聲. 好處是方便到商場購物, 落雨都唔驚冇地方去.

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6

Jas

Jul 27, 2025

·

Stayed 3 nights

Great location - easy to get around. Good towels and clean bathroom. However walls very thin - some guests very noisy

6

Wye Keong

Aug 24, 2023

·

Stayed 3 nights

Room didn't have a window and was missing a side table and chair. Toilet and bed was clean and we'll kept.

4

Anders

Feb 12, 2025

·

Stayed 1 night

Get a room on 8th or 9th floor, which are nice and fairly new - below the 8th you do feel like been in a prison due to crazy architecture with bars in front of windows! Standard room not nice! Breakfast is not for European and very low standard. The mall below is fine and the hotel is fairly central!

10

chaeeun

Feb 17, 2025

·

Stayed 1 night

쇼핑몰 안에 위치하고 있어서 편의성 최고에요. 시설도 깔끔하고 조식도 진짜 다양하고 맛있어요. 인터넷은 잘 안되더라고요. 그런데 보니까 인터넷 잘 안되는건 코타키나발루 거의 대부분의 호텔이 다 인터넷 잘 안되는것같아요. 그냥 휴대폰 유심으로 인터넷 많이 구매하는게 답인것같아요

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2

brian

Aug 5, 2025

·

Stayed 2 nights

Internet did not work

10

Daniel

Jul 23, 2023

·

Stayed 1 night

Great location, super friendly staff. Available 24 hours a day to answer all questions. I got one of the cheap rooms with no windows, so it wasn't a place to hang out for a long time. But I was only there for one night, and for me it was perfect.

6

Olivier

Apr 17, 2025

·

Stayed 5 nights

J'ai toujours du mal avec les hôtels sans fenêtre se situant au 7 étage d'un immense centre commercial dans un parking

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10

Penelope

Jul 23, 2024

·

Stayed 3 nights

I can’t fault this hotel. It is located on level 7 of the Suria shopping centre which is very convenient for shopping and eating as there are a variety of decent restaurants in the shopping centre. It is 5-10 mins walk from the pier where you catch the boat to the islands, the fish market, the souvenir market and the Gaya Street weekend night and Sunday markets. The rooms are clean and well equipped and the staff are eager to please. The only negative is that the walls are paper thin so you can hear everything that goes on outside your room.

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Service

Service is consistently described as friendly and helpful, with staff assisting with requests and advice.

Related guest reviews

10

ASDIANA JAYA

Aug 10, 2023

·

Stayed 1 night

Helpful staff Convenient location

10

MEE LIN

Nov 3, 2023

·

Stayed 2 nights

Love this hotel. Staff are friendly.

8

Ai Ming

Jan 4, 2026

·

Stayed 3 nights

Staff friendly and room is not bad. Had stayed here many times

10

Lance

Apr 22, 2025

·

Stayed 1 night

Great hotel! We stayed there twice during our trip to Mount Kinabalu. The room was nice sized, bathroom was perfect and breakfast was good. Will stay again when in KK.

10

Malika

Aug 22, 2025

·

Stayed 2 nights

Le staff est d’une gentillesse incroyable il nous prend en charge comme un membre de la famille. Le petit déjeuner est complet et copieux. Le lit est confortable La chambre est parfaite. Merveilleux rapport qualité prix

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8

Yuuka

Aug 18, 2024

·

Stayed 2 nights

The location is great, close to most sightseeing spots like ferry terminal, markets, shopping centers, cafes and restaurants. The service was also good, staffs kindly helped us when we asked for goods replacements or advice for shops. It’s good enough to stay for several nights for city walk and island hopping. My favorite was their breakfast service. The soup that you can choose ingredients and soup type was pretty tasty.

8

Charng

Aug 14, 2023

·

Stayed 6 nights

The hotel is in good location, friendly and helpful staffs, perfect housekeeping, just the condition is a bit worn out, my door handle came off twice during my stay, but it still works. The noice proof condition is not as good, I can hear the water running next door for shower and toilet, and the noise from the corridor as well, but overall I am happy for my stay.

10

Daniel

Jul 23, 2023

·

Stayed 1 night

Great location, super friendly staff. Available 24 hours a day to answer all questions. I got one of the cheap rooms with no windows, so it wasn't a place to hang out for a long time. But I was only there for one night, and for me it was perfect.

8

Kevin

Sep 14, 2025

·

Stayed 2 nights

Convenient and nice Staff

10

Shazelina

Jan 25, 2024

·

Stayed 1 night

Very convenient location in town. Place was clean and comfortable. A bit weird, since it is on the 7th floor of the Sabah Mall, but separate lifts (one lift for rooms, another for mall) eased my mind. Just a short walk away from the seafood heaven of KK, and there was a day market around the corner on Sunday. Breakfast was plentiful, in terms of choices and food.

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Location

Highly central inside the Suria mall and within walking distance of markets, the pier, and dining. Access uses mall lift lobbies, and some ride-hailing drop-offs occur at ground level.

Related guest reviews

10

Tonnii

Aug 4, 2024

·

Stayed 1 night

Clean and convinent. At the central of the town and inside a mall Good breakfast too

8

Rina

Jul 19, 2024

·

Stayed 2 nights

Easy access to mall.

10

Lance

Apr 17, 2025

·

Stayed 2 nights

Great place to stay in KK. In a nice mall and near everything. Will use when back to KK.

6

Jas

Jul 27, 2025

·

Stayed 3 nights

Great location - easy to get around. Good towels and clean bathroom. However walls very thin - some guests very noisy

8

Carla

Jul 15, 2024

·

Stayed 1 night

Conveniently attached to a shopping mall for all of your potential needs. Room was adequate for my one night stay.

8

Sikun

Jul 2, 2024

·

Stayed 3 nights

We have a good stay. Will stay here during my next visit. Hotel 7 Suria is located at 7 floor unfortunately grab drivers will nit go up to the hotel lobby. It’s inconvenient for elderly couples like us to get out of grab during rainy season. The grab driver will let you go out near Macdonald at ground floor. For this reason the hotel needs to improve transportation and negotiate with grab company. If this is solve it is a great hotel to stay

8

Yuuka

Aug 18, 2024

·

Stayed 2 nights

The location is great, close to most sightseeing spots like ferry terminal, markets, shopping centers, cafes and restaurants. The service was also good, staffs kindly helped us when we asked for goods replacements or advice for shops. It’s good enough to stay for several nights for city walk and island hopping. My favorite was their breakfast service. The soup that you can choose ingredients and soup type was pretty tasty.

10

Libin

Aug 20, 2025

·

Stayed 1 night

Very good for the price and the convenience of being in the same building as the Suria shopping mall.

10

Shazelina

Jan 25, 2024

·

Stayed 1 night

Very convenient location in town. Place was clean and comfortable. A bit weird, since it is on the 7th floor of the Sabah Mall, but separate lifts (one lift for rooms, another for mall) eased my mind. Just a short walk away from the seafood heaven of KK, and there was a day market around the corner on Sunday. Breakfast was plentiful, in terms of choices and food.

10

Penelope

Jul 23, 2024

·

Stayed 3 nights

I can’t fault this hotel. It is located on level 7 of the Suria shopping centre which is very convenient for shopping and eating as there are a variety of decent restaurants in the shopping centre. It is 5-10 mins walk from the pier where you catch the boat to the islands, the fish market, the souvenir market and the Gaya Street weekend night and Sunday markets. The rooms are clean and well equipped and the staff are eager to please. The only negative is that the walls are paper thin so you can hear everything that goes on outside your room.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally praised for variety and taste, though a few guests found it below expectations.

Related guest reviews

10

Tonnii

Aug 4, 2024

·

Stayed 1 night

Clean and convinent. At the central of the town and inside a mall Good breakfast too

10

Lance

Apr 22, 2025

·

Stayed 1 night

Great hotel! We stayed there twice during our trip to Mount Kinabalu. The room was nice sized, bathroom was perfect and breakfast was good. Will stay again when in KK.

6

Laura

Aug 3, 2023

·

Stayed 2 nights

Personal war sehr freundlich. Die Unterkunft an sich würde ich nicht mehr weiterempfehlen. Wir hatten ein Zimmer ohne Fenster in dem es nach Schimmel gestunken hat. Die Klimanlage war nachts sehr laut und das Zimmer an sich war auch nicht wirklich sauber. Die Bettdecke hatte eklige Flecken. Das Frühstück war auch nicht lecker. Auch wenn das Personal super freundlich war, würde ich dort nicht mehr hingehen.

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10

Malika

Aug 22, 2025

·

Stayed 2 nights

Le staff est d’une gentillesse incroyable il nous prend en charge comme un membre de la famille. Le petit déjeuner est complet et copieux. Le lit est confortable La chambre est parfaite. Merveilleux rapport qualité prix

Translate

4

Anders

Feb 12, 2025

·

Stayed 1 night

Get a room on 8th or 9th floor, which are nice and fairly new - below the 8th you do feel like been in a prison due to crazy architecture with bars in front of windows! Standard room not nice! Breakfast is not for European and very low standard. The mall below is fine and the hotel is fairly central!

8

Yuuka

Aug 18, 2024

·

Stayed 2 nights

The location is great, close to most sightseeing spots like ferry terminal, markets, shopping centers, cafes and restaurants. The service was also good, staffs kindly helped us when we asked for goods replacements or advice for shops. It’s good enough to stay for several nights for city walk and island hopping. My favorite was their breakfast service. The soup that you can choose ingredients and soup type was pretty tasty.

10

chaeeun

Feb 17, 2025

·

Stayed 1 night

쇼핑몰 안에 위치하고 있어서 편의성 최고에요. 시설도 깔끔하고 조식도 진짜 다양하고 맛있어요. 인터넷은 잘 안되더라고요. 그런데 보니까 인터넷 잘 안되는건 코타키나발루 거의 대부분의 호텔이 다 인터넷 잘 안되는것같아요. 그냥 휴대폰 유심으로 인터넷 많이 구매하는게 답인것같아요

Translate

10

Shazelina

Jan 25, 2024

·

Stayed 1 night

Very convenient location in town. Place was clean and comfortable. A bit weird, since it is on the 7th floor of the Sabah Mall, but separate lifts (one lift for rooms, another for mall) eased my mind. Just a short walk away from the seafood heaven of KK, and there was a day market around the corner on Sunday. Breakfast was plentiful, in terms of choices and food.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $37	16	17 $76
18 $37	19 $37	20 $37	21 $37	22 $38	23 $38	24 $38
25 $37	26 $38	27 $38	28 $38	29 $38	30 $38	31 $38

Su	Mo	Tu	We	Th	Fr	Sa
1 $44	2 $57	3 $57	4 $57	5 $57	6 $57	7 $57
8 $57	9 $57	10 $57	11 $50	12 $57	13 $57	14 $57
15 $57	16 $57	17 $56	18 $57	19 $44	20 $47	21 $57
22 $57	23 $44	24 $59	25 $50	26 $64	27 $62	28 $65
29 $57	30 $57

Hotel 7 Suria

Prices for Hotel 7 Suria

Monthly average prices

About this property

Location

Room options

Premier Double Room

Standard Double Room, 1 King Bed

Superior Double Room, 1 King Bed

Executive Family Room

Standard Family Room

Deluxe Double Room, 1 King Bed, Sea View

Superior Twin Room

Executive King Room

Guest reviews of Hotel 7 Suria

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hotel 7 Suria

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