The One Resort

Swimming pool not cleaned

We were not informed that the resort was under construction, which was disappointing after traveling all the way from Canada. While the room was clean, we had to request housekeeping each time instead of it being done automatically. The check-in area, located in one of the bungalows, also did not feel very welcoming upon arrival. The highlight of our stay was our experience at the One Beach Resort. The customer service there was excellent, and we were able to enjoy all of our excursions through them. We also chose to dine there, as the restaurant at our original resort was closed due to construction. Unfortunately, we noticed some unprofessional behavior from a few members of the construction crew, who were making comments about guests in another language, unaware that I could understand them.

We really enjoyed our stay. Quiet for our young family, and a perfect pool for small children. Breakfast buffet was very nice!

Fabulous resort on one of the most beautiful beaches ever. The beach is very well maintained, the water is crystal clear, not choppy, not rocky. We could walk out into the water for quite a stretch before having to swim. The little bungalows are cute and decorated in a lowkey style. Showers were hot, AC worked well, wifi was good. Beds weren’t the most comfy but nothing to complain about. Restaurant has good food but the service needs vast improvement. If the restaurant was even remotely busy, you will be waiting a long time to get food and drinks. The staff are kind and trying their best, but it is obvious they have not been trained properly. Forgotten orders and drinks were a common occurrence, unfortunately. This was the only downside of the resort. Breakfast buffet was good and varied.

Very good! Nice place, nice staff! Very helpful. Recommend to all people, both family and for other to visit this hotel when in Koh rong!