Name: DoubleTree by Hilton Southampton
Address: Bracken Place, Chilworth, Hampshire (comté), GB
Price range: 69 $US–203 $US per night
Rating: 7.7

Ce qu'en disent des voyageurs

Au DoubleTree by Hilton Southampton, les voyageurs font souvent l'éloge du personnel serviable et accueillant, ainsi que des chambres généralement propres et confortables, tout en soulignant l'accès facile au port de croisière et à l'autoroute, mais aussi les frustrations récurrentes concernant le parking payant et les problèmes de température ou d'eau chaude.

Les commentaires sur la restauration sont mitigés, avec des signalements de service lent, de choix limités ou de qualité inégale, associés à certains repas et petits-déjeuners positifs. Les chambres sont souvent spacieuses, mais l'entretien peut être aléatoire, avec des équipements cassés, des problèmes de drainage et des matelas fermes ou usés mentionnés. L'établissement convient aux automobilistes et aux personnes en escale de croisière, bien qu'il ne soit pas situé au centre-ville, ce qui implique généralement de prendre un taxi ou d'avoir une voiture. Globalement, il convient aux courts séjours et aux escales de croisière si vous privilégiez la commodité au raffinement.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Le parking sur place est fréquemment mentionné et est généralement payant, bien que certaines réservations notent la possibilité de s'enregistrer pour un parking gratuit ; au-delà de cela, les clients signalent un manque de divertissements ou d'activités sur place.

Avis de voyageur à ce sujet

10

Cheryl

17 mai 2025

·

A séjourné 1 nuit

Parking is tight and few spaces but located right off the motorway making it easy to get to other parts of the city and surrounding areas. Staff was wonderful and accommodating.

8

Louise

28 sept. 2025

·

A séjourné 1 nuit

Clean and very comfortable Great breakfast Lovely staff Towels not ready due to washing machine issues No regular tea bags or coffee, drinking water in room just earl grey Disappointed that we had to pay an additional£7.50 for parking

8

Keli

24 oct. 2025

·

A séjourné 1 nuit

Clean hotel but no entertainment and nothing to do

6

David

14 août 2024

·

A séjourné 2 nuits

The hotel is ordinary. It's a bit dated and a bit soulless but if you are just sleeping there it's perfectly fine. The staff I interacted with were efficient and friendly. The is a #5 a day charge for the car park which is administered by a third party firm so make sure you factor this into your stay and register your vehicle when you check-in. I used the digital key option and went to straight to my room without visiting reception, which was convenient but I am expecting to receive a parking ticket at some point.

10

Dalia

29 août 2025

·

A séjourné 1 nuit

The staff were helpful and welcoming. They reminded guests at check in to register the vehicle registration for the free parking. It was something I found unclear from Expedia and other reviews. I was so relieved to congregate free parking when I arrived, especially as there were signs in the car parking listing the rates. Tasty food, complimentary fruit and warm cookies from the reception staff. Comfortable beds. Happy customers.

6

Doug

19 déc. 2025

·

A séjourné 1 nuit

Room was nice enough, but very disappointed to be charged £7.50 to park my car which I was informed was heavily advertised, which I hadn't seen anywhere. Not a lot of money, but it felt very underhand in the way I was told and charged.

8

Kerry

9 oct. 2025

·

A séjourné 1 nuit

Friendly staff and good service. Rooms are a good size and very clean. I don't think it's right to charge for parking though, it should be part of the rate when you're staying.

6

Tina

11 avr. 2025

·

A séjourné 1 nuit

Upon arrival very long wait at reception I had booked a family room but second bed not made so I had to queue again. I was not informed about parking charges over £7 per night but blue badge your ok. All disabled spaces were full. The room was nice and clean and so was the hotel. It was quiet too and we slept well. I put the towels in the bath at night to stop the drip from the broken valve in shower. Cookies were nice upon arrival and hotel was situated close to motorway so easy for us to be on route in the morning.

6

Richard

9 août 2025

·

A séjourné 1 nuit

The hotel was by itself with its Carpark yet I was informed on arrival that parking was charged for at ap price of £7.50 yet the management had a disclaimer in the carpark regarding loss or damage and no security in car park so what was i paying for???

8

Manish

27 déc. 2023

·

A séjourné 4 nuits

Room was nice although making ip the room was hit and miss during my 4 night stay. Bins weren’t emptied (despite being full) and coffee cups not cleaned out on most days. Beware of the parking charges as these were highlighted when checking in and I only noticed the charge on the bill when checking out.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les commentaires concernant la propreté sont mitigés : de nombreux clients trouvent les chambres et les espaces communs propres, mais plusieurs signalent des lacunes telles que des chambres poussiéreuses ou sales, des odeurs persistantes, des joints tachés ou un service de ménage qui ne dessert pas les chambres lors de séjours prolongés.

Avis de voyageur à ce sujet

6

Craig

10 avr. 2023

·

A séjourné 3 nuits

The hotel was okay, the window was screwed shut, I believe this was probably due to the rotted wooden walkway to the external. The room was not clean on the first day of the stay and on the second, whilst the cleaning was excellent the tea and coffee making facilities were not restocked.

4

Ashish

23 avr. 2025

·

A séjourné 3 nuits

The stay was for 3 nights but despite of following instructions needed for the staff to clean the property , it was not cleaned for the entire stay. The coffe cups were not washed , the used towels were not changed. We came back every night to view the coffe mugs not cleaned, the used towels were hanged behind the door on the cogs despite of putting those on floor as instructions mentioned for cleaning staff to be cleaned even the stained beddings that we saw on first night were not changed despite of instructions.To sum it up, totally unpleasant and unhygienic experience due to cleaning staff’s lack of diligence. I can share photos that I have taken which we showed to reception while checking out and what we got was a plain sorry.

8

Madan

29 avr. 2025

·

A séjourné 1 nuit

Room was not clean can see spider web.

10

Mark

21 mars 2023

·

A séjourné 1 nuit

Very clean & modern - superb experience.

10

Emma

25 nov. 2025

·

A séjourné 1 nuit

Really bice hotel. Room clean, spacious and overall just a lovely hotel

6

Samantha

14 août 2025

·

A séjourné 3 nuits

I have been different 4* hotel, but I didn’t respect like this service since we checked in. 1)Parking- Different staff said different things. 2)Bedroom- Towels are yellowish colour, not white. Beding Cover and pillowcases, they both have greasy smell, and spots stain. 3)Bathroom- Shower rail holder was broken, shower head was yellowish, hand basin was blocked. 4)I didn’t expect I need to pay for hot chocolate for myself, one of the receptionist said because I ordered from the bar.( But the things was, nobody in the reception how can I ask?) 5)I didn’t expect there were No chocolate powder offer in the room at all, only essential brand coffees and Twinnings tea bags. ( Is that a 4* hotel service will be like this??) 6)We finished breakfast in the dining area, but we just hang around to finish our hot drink, one of the staff just shout out and talk with her colleague , breakfast time is finish at 10……(Is that a 4*hotel service will be like this??) 7)I saw different guests try to request something or asking somethings,they seems to have the same answer ( I didn’t know that, no one passed me a message, let me go to find out for that ) lol….lol…. (Is that a 4*hotel service will be like this??) They are only smile on you when you are checked out and leaving the hotel.lol….lol…. The review I wrote which is from my heart,and I went to different Double tree before, they were not like this honestly.Hopefully this review it will help your management team to looking for a new solution

10

Amit

14 sept. 2025

·

A séjourné 1 nuit

Great place for a short stay. Clean, well maintained rooms.

6

Kevin

13 sept. 2025

·

A séjourné 2 nuits

Our room was filthy. No apologies from ens on reception when changing rooms. No plug in the bath so couldn’t have a bath. Cobwebs all on the walls

10

Neil

5 oct. 2025

·

A séjourné 2 nuits

Friendly and helpful staff on reception. Room was very clean and tidy.

6

Ray

15 juin 2024

·

A séjourné 1 nuit

First impressions good but bathroom wash hand basin plug hole blocked, so water backed up going down drain, grout very discoloured around bath/shower and in the morning we had a lukewarm shower and weren’t the only ones to complain about lack of hot water. We were told hotel full and hot water system couldn’t cope! The bed mattress is also rather firm, so will suit some better than others. We paid £15 each for breakfast, as we’d read reviews about it being a good breakfast but by 9am they had run out of croissants, only white bread for toast and no healthy option cereals, such as oats or granola. They did refund us the £5 parking fee for one night. Wouldn’t stay again. Just as comfy in a Premier Inn and a lot cheaper!

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont généralement spacieuses et confortables, mais des problèmes récurrents incluent un chauffage ou une climatisation inefficaces, un manque occasionnel d'eau chaude, du bruit provenant des couloirs et des équipements de chambre aléatoires, comme le Wi-Fi.

Avis de voyageur à ce sujet

4

David

31 mars 2024

·

A séjourné 1 nuit

Bedroom was clean and bed was comfortable but reception staff were disinterested. There's a charge for parking your car (even for Hilton Honors members). WiFi was tediously slow and borderline unusable (don't expect to be able to access social media let alone stream content).There are better hotels in Southampton.

6

David

5 mai 2024

·

A séjourné 1 nuit

My room had no hot water

6

Sheila

17 janv. 2024

·

A séjourné 1 nuit

I stayed for just one night for business. There was only 1 person on reception at 4pm so had to queue awhile to check in. Room was nice and spacious, bed comfy and lovely soft pillows were provided but the room was cold. I turned up the heating using the controller on the wall (to 23C for fast action) but no warm air came out of the vents. I tried several more times, eventually turning it up to 29C to see if that worked, but no, still tepid air. Eventually I went to bed to keep warm (and listened to a low background hum of equipment running in the background, not my heating fan as that was off because of the cold air being blown out). Overnight temperatures outside dropped to -3C and the room was really cold at 6:30am but still would not respond to turning up the temperature control. Had to stay in the bathroom after a very hot shower to stay warm (and there was black mold around the shower sealant that needs to be sorted out). However, food was good and staff very friendly & helpful - no complaints there; but on balance, probably wouldn't stay there again.

8

JW

18 mai 2024

·

A séjourné 1 nuit

Our room was quiet noisy we could hear everyone who passed as the sound proofing of the door wasn’t great and we were by the reception and lift lobby.

6

Gaynor

9 mai 2025

·

A séjourné 1 nuit

Room very cold as heating not working.

4

Khalid

8 janv. 2024

·

A séjourné 1 nuit

Our room heating did not work. It took someonw over 3 hours to come and check and acknowledge that there was somethjng wrong. Then they took another 2 hrs to try to fix while we waited in cold room until after midnight. An angineer then brought a broken leg oil based plug in radiator that was not suffice for the room size. Thr reception said we cannot change room as fully booked. It was overall awful to also learn that this was ongoing issue with this hotel rooms.

8

Brent

10 janv. 2024

·

A séjourné 1 nuit

A very nice comfortable however the room was very cold & i couldn't get the heating to work

10

Sarah

19 oct. 2024

·

A séjourné 1 nuit

Had a standard room and was very impressed - bed was comfortable and pillows were fluffy and clean (no lumps!). Full size bathroom products, amazing shower, free water in room, cookie on arrival. Convenient for town centre, short taxi drive away. Highly recommend!

10

Emma

25 nov. 2025

·

A séjourné 1 nuit

Really bice hotel. Room clean, spacious and overall just a lovely hotel

6

Deborah

17 août 2025

·

A séjourné 1 nuit

Everything was great but room did not cool well. Staff came and turned up fan speed. We had to open window to cool room.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est largement décrit comme amical et serviable dans tous les services, bien que certains clients aient rencontré un enregistrement lent, des erreurs de réservation ou de facturation, et un suivi incohérent lorsque des problèmes sont survenus.

Avis de voyageur à ce sujet

2

eleanor

25 avr. 2025

·

A séjourné 2 nuits

Booked four rooms for my boss, and spoke to the hotel before arriving to make sure all was well, but upon arrival the hotel claimed Expedia had cancelled one. Spoke to Expedia and that wasn’t the case. They also tried to double charge for breakfast. Would not use them again.

10

Elizabeth

17 nov. 2025

·

A séjourné 1 nuit

We had a great stay made memorable by the hard working girl on reception who couldn’t have been more helpful

2

James

2 août 2024

·

A séjourné 1 nuit

Poor check in

8

Nathan

5 oct. 2025

·

A séjourné 1 nuit

Check in took ages approx 15 mins per person

10

Gregg

3 nov. 2025

·

A séjourné 2 nuits

Check in fast, friendly efficient. Room exceptionally clean. Restaurant, visually a little tired. Restaurant staff absolutely made up for that - friendly, and willing to go the extra mile. Food was really good, small menu - but with our party of 10 - cooked to perfection, and served promptly, even though the rest of the restaurant looked busy as well. Bar staff, very friendly. Special mention to Jeven who kept up with our large group orders, in the evening (Saturday 1st November)

2

Sade

31 mai 2024

·

A séjourné 1 nuit

The check out lady at the end was sooooo rude. The bed sheets were not clean, the lady who helped us with breakfast was lovely! We were charged twice for parking once when booking then when checking in poor service, I’m disabled so was very disappointed with the check out service waited ages the. She was so rude. Disappointed will not be visiting again as I frequently visit Southampton but will stay else where.

2

Marc

17 mai 2025

·

A séjourné 1 nuit

The property faile dto honor our confirmed reservation and tossed us like a bag of trash. I would not recommend the property to my worst enemy.

10

Gary

15 mars 2025

·

A séjourné 1 nuit

Great Staff! Easy check in/ checkout.

2

richard

17 févr. 2025

·

A séjourné 1 nuit

Not a good experience. The 1st room had a heating problem so we were moved to a second room. The second room also had a heating problem but we did not have time to change a 3rd time as we were due out. As expected it was a cold night but this was compounded in the morning with no hot water. On check-out the front desk staff were great and promised to send a voucher by way of apology. After 2 months no voucher had been received so I contacted the Hotel. The reply I got back from the Hotel Operations Manager said “Unfortunately we suffered some issues due to an malfunction in one of our external units that affected several rooms . However as you were moved for the majority of the remained of your stay I do not believe your experience warrants a refund . I am unsure of who you spoke to regarding a voucher or a refund as I have no communication regarding this & the staff on shift would not have been authorised to of done this” Two follow up e-mails remained unanswered. So beware if front desk staff promise you things they are no authorised to do.

10

Kerry

9 nov. 2025

·

A séjourné 1 nuit

It was our first time coming to this hotel and we had such a lovely and relaxing time everything was clean and tidy the staff were so welcoming

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Pratique pour les automobilistes et les séjours en pré-croisière, avec un accès rapide à l'autoroute et un court trajet en taxi jusqu'au terminal de croisière ; cependant, il ne se trouve pas au centre-ville, de nombreux clients dépendent donc des voitures ou des taxis.

Avis de voyageur à ce sujet

10

Ahoefa

7 nov. 2024

·

A séjourné 1 nuit

Easy to get to. Great customer service. However, not close to the city center.

8

Shu

25 août 2025

·

A séjourné 2 nuits

This hotel is suitably close to centre of Southampton. If you travel by car then it is very easy to access. The place is quiet and good dining options available at the hotel.

8

Lai Kei

30 mai 2024

·

A séjourné 3 nuits

We stayed 3 night and everything is good. Easy to access to town centre.

10

Edward

20 sept. 2025

·

A séjourné 1 nuit

Wonderful hotel and beautiful rooms ina quiet section of Southampton. Easy transportation options to the cruise port. Highly recommended for overnight stays.

6

Ruchi

20 avr. 2025

·

A séjourné 3 nuits

It's about 15 mins drive from the city center and not feasible if you do not have a car.

10

Cecile

12 juin 2025

·

A séjourné 1 nuit

Quiet, away from the hubbub of the cruise terminal - but 10-15 min Uber ride away. Nice bar, tasty food and very pleasant staff!

8

Carl

20 avr. 2025

·

A séjourné 1 nuit

Nice and quiet, stayed the night prior to going on a cruise at the port (16 mins drive). The hotel is in a wooded area which is pleasant. The rooms were great and clean apart from the floors wernt being hoovered next to the desks or under the bed (found that out when trying to find an earring)

10

Richard

4 juin 2023

·

A séjourné 1 nuit

You are away from everything and without a car you have limited mobility. £42 taxi ride from the Southampton CruisePort. Facility is very nice.

8

Jing

1 juil. 2024

·

A séjourné 1 nuit

Lots of parking. Quiet place. Just a little far away from downtown, but Uber is always available.

10

Allyson

26 mai 2025

·

A séjourné 1 nuit

Stayed here the night before leaving on a cruise. Decent breakfast buffet with on call taxi. Relatively close to the cruise terminal. The best bet for a pre-cruise stay.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

La restauration est inconstante : plusieurs signalements de service lent, de plats limités ou indisponibles, et de petits-déjeuners épuisés ou trop chers, contrebalancés par des repas positifs et des buffets de petit-déjeuner décents.

Avis de voyageur à ce sujet

6

ILONA

21 nov. 2024

·

A séjourné 1 nuit

Happy with the room, however breakfast was terrible.

8

Adrian

7 janv. 2025

·

A séjourné 1 nuit

Hotel accommodation is fine, restaurant is crap

8

Sandie

23 mai 2024

·

A séjourné 1 nuit

Disappointed with the breakfast. Arrived at 10am (still 1hr of service to go) and they had run out of bacon, fried eggs, scrambled eggs and about 2 sausages left. There was also no bread for the toaster or teabags. The pancake machine was also showing an error message. Several guests were milling around trying to find something to eat, complaining of poor choice and having to wait for stocks to be refilled.We had to wait at least 10 minutes for fresh supplies of the hot food to arrive.

6

Bob

20 août 2024

·

A séjourné 1 nuit

We went for a meal at 7 pm and a lot of the things on the menu were not available so I had to order something I didn’t really want. I could have understood this at 9.30 or so but not 7pm.

8

Tarandeep

21 juil. 2024

·

A séjourné 1 nuit

4 star for this lovely property. Would have given 5 but their breakfast was not up to mark, very limited option for vegetarians.

8

Kimberly

25 août 2025

·

A séjourné 1 nuit

Staff were great and very helpful, comfortable bed and quiet room. Unfortunately , the food in the restaurant wasn’t the greatest and breakfast expensive for what it was.

8

Philip

17 févr. 2025

·

A séjourné 1 nuit

Service in the restaurant was slow but other than that it was a lovely property

8

Chris

26 oct. 2025

·

A séjourné 1 nuit

Restaurant staff very friendly but food quality poor

4

Arronveer

17 août 2025

·

A séjourné 2 nuits

Do not order food at the restaurant inside the hotel. We had to wait 3 hours and when the food came it was totally wrong. Countless things couldn't be ordered either as ingredients were missing or "off" in the kitchen. Birthday event ruined. Manager was very aggressive and defensive when raising the issue.

10

Helena

8 déc. 2024

·

A séjourné 1 nuit

The hotel was lovely and modern with great decor and interior. It was clean and the staff were lovely. Our room was spacious. The breakfast had lots of choice too

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	76 $US
février	82 $US
mars	94 $US
avril	101 $US
mai	133 $US
juin	152 $US
juillet	159 $US
août	140 $US
septembre	146 $US
octobre	112 $US
novembre	92 $US
décembre	85 $US

di	lu	ma	me	je	ve	sa
1 $78	2 $91	3 $104	4 $106	5 $78	6 $106	7 $84
8 $73	9 $87	10 $105	11 $87	12 $76	13 $76	14 $76
15 $70	16 $86	17 $109	18 $87	19 $81	20 $76	21 $87
22 $69	23 $80	24 $104	25 $84	26 $89	27 $83	28 $122
29 $70	30 $77

DoubleTree by Hilton Southampton

Prix pour DoubleTree by Hilton Southampton

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre, 2 lits une place

Suite Junior, 1 très grand lit

Suite, 1 très grand lit et 1 canapé-lit

Chambre, 1 grand lit

Chambre Familiale, 1 grand lit et 1 canapé-lit

Chambre Deluxe, 1 très grand lit

Avis des voyageurs sur DoubleTree by Hilton Southampton

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $203	20 $174	21 $160	22 $127	23 $143	24 $132
25 $72	26 $95	27 $112	28 $115	29 $95	30 $144	31 $98