Hotel Santa Chiara

Super séjour tout à pied à Venise mais avec un parking pour la voiture .. trop bien

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The staff were lovely but our 1st room had a toilet that didn’t flush. We told staff & they said they’d look at it. When we returned they said they were able to fix it. We returned to our room and it still did not flush. So they sent someone else up and he could not. They said the only level room left was a lower tier and then they’d move us to a nice room. We had traveled to Santa Chiara and were tired. We had unpacked and the thought of having to pack up again the 1st night and then again the next day was too much. We felt the choices were not good. Hard to believe they didn’t know the Toilet didn’t work prior to our arrival. So they left an access area we had to reach in to flush, and my husband scraped his had in doing so. The next morning I took a shower and reached for a towel, which had brown stains on it. They apologized and offered us ‘free breakfast’ which was nice, but in all reality we should not have been charged for that 1st night.

Stayed here recently and was very disappointed. The room was not as advertised. There was visible black mold in the bathroom and the WiFi did not work at all. For a “4-star hotel” this is unacceptable. We couldn’t stay even one night and left early. If you’re looking for a nice, charming hotel, this is not it.

Amazing.