Sonesta Simply Suites Phoenix Glendale

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Kind of a basic hotel but i knew that going before check in. Friendly staff. There were a lot of arrivals at once but the lone person at the front desk helped them quickly. I was nervous walking to my room. The hallways and common areas were in really rough shape and kind of gross. I was starting to get nervous about our room and hoping I hadn’t made a mistake. The room was great though. Clean, updated, good condition, and a comfortable bed. I would stay here again if I was in the area.

Trash. Room smelled and I was attacked by dog.

Internet connection is horrible. hallways carpets looks very dirty and are not maintailn.

This listing on Hotels.com does not properly express the true nature of the hotel. Granted the location is very good, but the hotel is an older facility. The carpets in the room smell, the place is dingy and old looking, the staff is nice but some of them are inattentive. I booked the hotel not only for the location, but because it indicated that it has a a pool, a hot tub, and a gym. The gym is basic but good for a workout. The pool is OK, but the water was too cold. It would have helped if the water was heated a bit. But, the worse part of the whole deal is that the hot tub was not heated at all. I booked the hotel because I have a bad back and I wanted to use the hot tub after my meetings. One good thing is that there is gathering area near the pool. They do allow smoking and even cigar smoking which is great. I smoke cigars. But, the area was filthy - crap everywhere. They have grills for cooking which is great - but again, crap everywhere. Bottom line - the hotel is your typical Third World owned enterprise with people who simply do not care. I am disappointed with Hotels.com and will never book with them again. Thank you.