Graduate by Hilton Ann Arbor

Nos encanta este hotel. Súper bien ubicado. Personal amable. Muy bonito. Ideal para padres de estudiantes de la Universidad de Michigan.

나쁘지않은정도임

Tiniest hotel bathrooms for the price. Usually run out of towels in the gym and don't replace them. Location is convenient and front desk staff are friendly and try to be helpful.

I booked this hotel three months in advance for my EMBA graduation and reserved above a base-level room, expecting a comfortable and quiet stay consistent with the hotel’s 4-star positioning. Unfortunately, the experience has been disappointing. Despite the advance booking and room category, we were placed directly next to the elevator during an extremely busy week. The walls are paper thin, and we can hear hallway conversations almost as clearly as if guests were inside our room. This has made it difficult to relax and enjoy what was supposed to be a special graduation stay. The room itself also fell short of expectations. The bathroom is quite small, and there is no coffee maker in the room, which was surprising for a hotel at this level. Some of the hotel’s shared spaces also feel dated, including the restaurant, which added to the sense that the property did not fully match its 4-star positioning. Guest services were kind and professional, but due to occupancy, they understandably were not able to do much. Moving rooms at this point would be too much of a hassle, so we are making the best of it. Still, given the occasion, the reservation, and the hotel’s rating, I expected a much better experience. I hope that this feedback reaches hotel leadership, as the room placement, lack of soundproofing, small bathroom, missing in-room amenities, and dated public spaces made the stay feel well below what was advertised.

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