Hotel Edison Times Square

Here’s a polished version of your review that keeps your honest experience but sounds clear and balanced: I didn’t enjoy the first couple of nights of my stay. When I booked the hotel, I didn’t realize the room was an ADA/accommodations room. The shower setup was very inconvenient for us — water splashed everywhere, including the toilet paper and our clothes. The sink and room layout were also designed differently for accessibility needs, and there was no dresser or desk to put our belongings since the room needed extra space for a wheelchair. The next morning we went to the front desk to ask about changing rooms, but the lady helping us was very rude and told us there were no other rooms available. Thankfully, the following day another front desk employee named Melody was very kind and helpful and was able to find us a different room. We paid good money for the stay, and while I understand this is New York and the location is prime, the customer service did not feel welcoming or accommodating. Because of our experience, we would not stay here again. They said that was Hotel.com mistake not theirs.

Room was clean, but needed updating. We paid extra for a balcony, but there were no chairs, so we did not get our money’s worth. If you want an upgrade, go for another suite option. Location cannot be beat, so overall the rating is good. We walked to theaters and nightclub. We could not get into the rum house because we did not have a reservation. The hotel breakfast at Friedman’s was a limited menu, but all was very good. French toast was outstanding. You need reservations for breakfast at Friedman’s also, especially in weekends.

The grab-and-go breakfast was a nice touch, the room was a decent size by Manhattan standards, and the hotel was extremely clean, felt very safe, and was literally steps from Times Square. Two major subway lines are nearby as well — the N/Q/R is very close, and the 1/2/3 is only a couple of blocks away. That said, there were two things I really didn’t understand. First, a room rate should be a room rate. The additional $40/day facility fee felt excessive and unnecessary. Second, we arrived just 50 minutes before the standard check-in time. Our rooms were ready, yet we were still charged a $50 early check-in fee. Thankfully, they waived it for one room, but we still had to pay for the second. The room was already ready — it’s not as though it was going to be rented to someone else for those extra 50 minutes. Overall, this is a great hotel, but these pricing practices definitely soured the experience.

The staff was very accommodating! We didn't like the rom, due to the cleanliness and they were able to put us in a better room( It was out anniversary, so being in a AWESOME room was needed! The best breakfast was at Crave... we eat there and was very surprise at the food available for our stay.

Hotel muito bem localizado, limpeza excelente, roupa de cana e banho de excelente qualidade. Café (grad and go) muito gostoso. Equipe muito atenciosa e o prestativa