Name: Hotel Marinela Sofia
Address: 100 James Boucher Blvd, Sofia, Bulgaria, Sofia, Sofia Province, BG
Price range: US$116–US$265 per night
Rating: 7.7

What guests think

Reviews of Hotel Marinela Sofia describe striking decor, varied on-site restaurants, and facilities like the pool and garden, while feedback often notes inconsistent service, housekeeping lapses, dated rooms, and recurring issues with heating, air conditioning, and noise from nightlife.

Several guests find the location convenient, with metro access and proximity to sights. Best for travelers seeking character and convenience, and willing to confirm specifics like room type and floor at booking.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Guests frequently praise the pool, gym, and the Japanese garden and lobby areas. Several note that on-site parking is expensive.

Related guest reviews

2

Jamil

19 Nov 2024

·

Stayed 5 nights

This was the worst hotel I have been to in years. My room phone 1624 was not working for the whole 5 days I stayed there. I could order anything from the room. If I needed anything from toothpicks to an emergency kit, I had to go downstairs from the 16th floor. I reported it every single day, sometimes twice a day. They wrote it down on papers and never did anything about it, like never. It was the worst trip and stay asides the gym facility and friend staff that bit was terrible considering I paid more than $1k for 5 nights in a junior suite that was broken. The hotel is not worth it at all.

10

Yurii

16 Nov 2024

·

Stayed 6 nights

Excellent pool and gorgeous lobby.

8

daniel

31 May 2024

·

Stayed 1 night

Service of all staff very poor TV channels do not work nor telephone to reception Only good thing is room and Burrata restaurant Parking very expensive 40 leva per day !!!

6

david

5 Jul 2024

·

Stayed 3 nights

The public areas are lavish but service levels for a 5 star international hotel were dreadful. It felt like a load of concessions rather than a joined up business. I was told I couldn’t sit in the bar area by the spa as I had bought my drink at another bar. That’s absurd. A few weeks of training could solve a lot of the problems.

4

prakash

22 Jun 2024

·

Stayed 4 nights

The staff around the hotel do not acknowledge the guests. House keeping do not come around every day and i had to make a complaint to have my room cleaned, and only got a sorry from the manager. The restaurants and Japanese garden within the property were the best parts of my trip.

10

SEAN

21 Feb 2026

·

Stayed 3 nights

Great room and amenities, excellent restaurants, gym and the decor!

10

Yurii

28 Feb 2025

·

Stayed 11 nights

Very posh hotel if slightly dated, superb pool and other facilities, conveniently located on the metro line three stops from the center.

8

Aymen

4 May 2025

·

Stayed 1 night

Great garden and good options

4

daniel

22 Sept 2024

·

Stayed 3 nights

i know this hotel many years , in last few years condition of property has gone to very bad one ! maintenance not really existing , very poor service , cleaning room service bad - they simply dont clean anything , asked for wake up call they forgot ... only good thing we were upgraded to bigger room but aircon was not working ...parking extremely expensive

10

Eelco

11 May 2025

·

Stayed 1 night

A busy vibe all around. Choice of restaurants inside (i picked the Italian). Good food! Friendly staff. I had a room on the 16th floor. Great view, but in hinesight the 2th floor might have been more comfortable, due to the nightclub on a floor above the 16th. The bass was resonant in my room

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Cleanliness

Many reviews cite poor room and bathroom cleaning and missed housekeeping, with dust, dirty windows, and leftover trash mentioned. Maintenance wear and occasional odors are also reported.

Related guest reviews

6

Sophie

23 Jan 2023

·

Stayed 3 nights

Notre chambre a etait bacler la propreter reste a desirer reste de dentifrice dans le lavabot lit pas fait nettoyage de la table pas fait rangement pas fait ou vite fait tres decu de l etat de notre chambre apres le passage de la femme de menage et pas du coup Aimable domage d avoi un si Belle hotel mais pour l etat des chambres tres tres decu coordialement mme brulet sophie

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2

Delphine

5 Jan 2024

·

Stayed 6 nights

Ménage pas nickel en arrivant... pop corn au sol... paquet de de ships sous le lit?? Odeurs d’égout dans la salle de bain... Coupure générale d’électricité à 3H00 du matin et déclenchement d’une lumière de sécurité impossible à éteindre!!!

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4

Nicola

7 Apr 2023

·

Stayed 3 nights

impossibilità di usare American express...inammissibile in un 5 stelle si dimenticano ripetutamente di fare le pilizie nella camera e quando la fanno è veramente penosa non c'è un ristorante interno al quale si possa chiedere di addebitare sulla carta. Ambiente fortemente promiscuo... e probabilmente equivoco...

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4

Martin

22 Nov 2025

·

Stayed 1 night

The window in the room was extremely dirty and underneath it there were cracks on the very “countertop” under the window. There was some kind of heating convector in the room, but no change, it was extremely cold in the room! I expected more!

2

Albena

30 May 2023

·

Stayed 1 night

I don’t recommend this property - the bathroom was not clean, we found dirty socks near the curtains, the door card reader was reading that needs housecleaning service (it was in red) but the front desk told us it should be like this. On top of it the morning of the check out someone enter our room (not a housekeeper I think it was a guest of the hotel) while we were trying to leave. Absolute disappointment. The hotel has plenty of good rated restaurant we wanted to try. The coffee bar/garden area didn’t seem to welcome anyone and made us feel uncomfortable. Not knowing what type of espresso they serve, not knowing what desserts they offer, and served us warm water - 10 min later the ice came but it wasn’t needed anymore. The Italian restaurant was good - atmosphere great, cocktails very presentable, food was just ok. I’ll be contacting the manager of the hotel to address my complains about the stay itself.

4

prakash

22 Jun 2024

·

Stayed 4 nights

The staff around the hotel do not acknowledge the guests. House keeping do not come around every day and i had to make a complaint to have my room cleaned, and only got a sorry from the manager. The restaurants and Japanese garden within the property were the best parts of my trip.

6

Diana

28 Jun 2025

·

Stayed 1 night

They didn't warn people that the air conditioners weren't working in the hotel and it was terribly stuffy,the bathroom was terrible dirty it wasn't cleaned well around the corners the joints in the bathtub. The reception staff were great.

2

Shirlynne

8 Jan 2023

·

Stayed 19,352 nights

This was my second visit to this hotel. The first time I stayed there, the receptionist at the front desk was rude. When she checked me in the room she sent me too was not even cleaned. This stay, I accidentally left my kindle. I went back after they told me it was found and the same rude receptionist from the first visits told me it was not there.

4

daniel

22 Sept 2024

·

Stayed 3 nights

i know this hotel many years , in last few years condition of property has gone to very bad one ! maintenance not really existing , very poor service , cleaning room service bad - they simply dont clean anything , asked for wake up call they forgot ... only good thing we were upgraded to bigger room but aircon was not working ...parking extremely expensive

8

daniel

17 Nov 2024

·

Stayed 3 nights

Cleaning room was terrible , did not wash coffee cups , did not clean well

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Rooms

Premium rooms and suites earn praise for comfort, views, and distinctive decor, but many standard rooms feel dated and in need of renovation. Recurrent issues include faulty heating or air conditioning and occasional electrical or nightclub-related noise.

Related guest reviews

6

Josef

24 Apr 2025

·

Stayed 2 nights

Zum dritten und leider zum letzten Mal im marinela: gutes Zimmer, aber das Hotel braucht unbedingt einige Erneuerungen/ Investitionen und vor allem freundlicheres weniger hochnäsiges und besser ausgebildetes Personal (ausnahme Japanese restaurant)

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6

OGUZHAN

24 Feb 2023

·

Stayed 2 nights

Odaların yenilenmesi lazım. Lobi-bar ve restaurant gayet güzel. Fakat odaların bir çoğu hala anahtar ile açılıyor.

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10

Vincent

17 Sept 2025

·

Stayed 3 nights

The Hotel Marinela is truly unique, perhaps resembling a huge boutique hotel. The decor is unmatched, and maybe not to everyone's taste. But that's what has given the Marinela its special character all these years. The restaurants provide excellent offerings, the staff was extremely courteous, and my suite was outstanding!

10

SEAN

21 Feb 2026

·

Stayed 3 nights

Great room and amenities, excellent restaurants, gym and the decor!

2

RALICA

5 Dec 2022

·

Stayed 7 nights

No heating, when there is heating, the electricity goes down

4

daniel

22 Sept 2024

·

Stayed 3 nights

i know this hotel many years , in last few years condition of property has gone to very bad one ! maintenance not really existing , very poor service , cleaning room service bad - they simply dont clean anything , asked for wake up call they forgot ... only good thing we were upgraded to bigger room but aircon was not working ...parking extremely expensive

2

Mantescu

26 Apr 2023

·

Stayed 2 nights

I have stayed in a huge old furnished apartment smelling and not having heating for a huge price.

2

Niki

11 Feb 2023

·

Stayed 3 nights

This is the worst ever so claimed 5 star hotel…. I’ve to changed my room 4 times in the middle of the night, first night stayed already told them no telephone in my room (no room service!), lights flickering, corridor lights doesn’t even work, coming bk in the evening nothing changed, complained changed my room, which is exactly the same, went down to change my room again, this time the entire socket where u supposed to place the key card for electricity felt completely off… upgrade again to an ensuit for me… n no heater in the room… n it’s -10 outside!!! Plus it’s already 02:00am!!!! Ridiculous!!!!!

10

Eelco

11 May 2025

·

Stayed 1 night

A busy vibe all around. Choice of restaurants inside (i picked the Italian). Good food! Friendly staff. I had a room on the 16th floor. Great view, but in hinesight the 2th floor might have been more comfortable, due to the nightclub on a floor above the 16th. The bass was resonant in my room

2

Gianluca

6 Oct 2025

·

Stayed 2 nights

Da evitare per le camere vecchie e tristi. Letto il peggiore che abbia trovato nella mia vita. 2 stelle altro che 5 stelle

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Service

Feedback is mixed: some guests highlight courteous, helpful staff, while others report unprofessional attitudes, slow responses, and check-in or billing frustrations.

Related guest reviews

6

Josef

24 Apr 2025

·

Stayed 2 nights

Zum dritten und leider zum letzten Mal im marinela: gutes Zimmer, aber das Hotel braucht unbedingt einige Erneuerungen/ Investitionen und vor allem freundlicheres weniger hochnäsiges und besser ausgebildetes Personal (ausnahme Japanese restaurant)

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2

Mario

18 Sept 2022

·

Stayed 1 night

Don’t even think to stay in this please not friendly personal the rooms are disgusting food is terrible it doesn’t work even one star stay away from this place I will upload some pictures to see what kind of conditions are the rooms. we wait I 2hr to check in… in the middle of the night we come back to the hotel we have to wait for hour and a half for someone to open the room. The key was not working. on the checkouts I have to wait another two hours because they told me that my booking was not complete and they want to charge me additional $150 I have to stay on the phone for hour and a half with Hotels.com and with the hotel representative the clear what’s happening in one that way they want the double charger.. all the hotel representatives Treat us like we going their home not in the hotel like we’re going there home without any notice to stay there. Complete disappointment disaster never go back to this place

8

daniel

31 May 2024

·

Stayed 1 night

Service of all staff very poor TV channels do not work nor telephone to reception Only good thing is room and Burrata restaurant Parking very expensive 40 leva per day !!!

6

david

5 Jul 2024

·

Stayed 3 nights

The public areas are lavish but service levels for a 5 star international hotel were dreadful. It felt like a load of concessions rather than a joined up business. I was told I couldn’t sit in the bar area by the spa as I had bought my drink at another bar. That’s absurd. A few weeks of training could solve a lot of the problems.

4

prakash

22 Jun 2024

·

Stayed 4 nights

The staff around the hotel do not acknowledge the guests. House keeping do not come around every day and i had to make a complaint to have my room cleaned, and only got a sorry from the manager. The restaurants and Japanese garden within the property were the best parts of my trip.

10

Vincent

17 Sept 2025

·

Stayed 3 nights

The Hotel Marinela is truly unique, perhaps resembling a huge boutique hotel. The decor is unmatched, and maybe not to everyone's taste. But that's what has given the Marinela its special character all these years. The restaurants provide excellent offerings, the staff was extremely courteous, and my suite was outstanding!

6

Athanasios

6 May 2023

·

Stayed 3 nights

Too overpriced. Also a renovation/repair is needed to the hotel's rooms and a couple of the staff to be polite.

2

Shirlynne

8 Jan 2023

·

Stayed 19,352 nights

This was my second visit to this hotel. The first time I stayed there, the receptionist at the front desk was rude. When she checked me in the room she sent me too was not even cleaned. This stay, I accidentally left my kindle. I went back after they told me it was found and the same rude receptionist from the first visits told me it was not there.

4

Dogu

21 Sept 2025

·

Stayed 1 night

They have a unprofessional services. Also their staff are arrogance.

10

AKIYO

4 Jun 2024

·

Stayed 1 night

このホテルは紳士的なレセプションの方が何時もサポートしてくださいました。　有難う御座いました。

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Location

Several guests find the location convenient, citing easy metro access a few stops from the center and proximity to attractions.

Related guest reviews

8

Paul

17 Jun 2023

·

Stayed 1 night

Right in the middle of everything and yet comfortable.

10

Erwin

26 Jul 2024

·

Stayed 1 night

I come for several years to this hotel, it’s always a pleasure, all 5 restaurants are really fantastic, easy to reach. I can really recommend everyone to stay here

10

Yurii

28 Feb 2025

·

Stayed 11 nights

Very posh hotel if slightly dated, superb pool and other facilities, conveniently located on the metro line three stops from the center.

10

Ross

20 May 2024

·

Stayed 6 nights

Stylish luxury and very convenient location

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Dining

On-site dining is a strong point, with numerous reviews praising the variety and quality of the restaurants. Breakfast quality and the coffee bar experience draw some criticism.

Related guest reviews

10

christophe

25 Jan 2025

·

Stayed 1 night

Mooi hotel met veel opties om te gaan eten. Mooie tuin en goede service

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10

CLAUDIO DAVIDE

16 Oct 2025

·

Stayed 1 night

All good but the breakfast is not good for this important hotel … orange juice must be fresh not in cartoon bag… and others particularity …

8

Marco

24 Nov 2023

·

Stayed 2 nights

Prachtige entree en prima restaurants.

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10

Erwin

26 Jul 2024

·

Stayed 1 night

I come for several years to this hotel, it’s always a pleasure, all 5 restaurants are really fantastic, easy to reach. I can really recommend everyone to stay here

10

Vincent

17 Sept 2025

·

Stayed 3 nights

The Hotel Marinela is truly unique, perhaps resembling a huge boutique hotel. The decor is unmatched, and maybe not to everyone's taste. But that's what has given the Marinela its special character all these years. The restaurants provide excellent offerings, the staff was extremely courteous, and my suite was outstanding!

10

SEAN

21 Feb 2026

·

Stayed 3 nights

Great room and amenities, excellent restaurants, gym and the decor!

10

Jack

2 Apr 2024

·

Stayed 4 nights

Beste hotel uit Sofia. Met de beste restaurants. Kies wel voor de premium deluxe kamer anders vervalt de experience.

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10

Rossana

18 Oct 2023

·

Stayed 3 nights

Beautiful hotel and amazing restaurants

10

Jack

12 Apr 2024

·

Stayed 1 night

Lobby en premium kamers zijn geweldig. Ook zitten er fantastische restaurants

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10

Eelco

11 May 2025

·

Stayed 1 night

A busy vibe all around. Choice of restaurants inside (i picked the Italian). Good food! Friendly staff. I had a room on the 16th floor. Great view, but in hinesight the 2th floor might have been more comfortable, due to the nightclub on a floor above the 16th. The bass was resonant in my room

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Month	Average price
January	US$151
February	US$123
March	US$153
April	US$124
May	US$130
June	US$110
July	US$104
August	US$107
September	US$159
October	US$180
November	US$154
December	US$159

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $265
20 $139	21 $127	22 $125	23 $142	24 $127	25 $117	26 $146
27 $116	28 $127	29 $127	30 $127

Su	Mo	Tu	We	Th	Fr	Sa
				1 $141	2 $130	3 $130
4 $130	5 $141	6 $141	7 $141	8 $143	9 $132	10 $131
11 $130	12 $143	13 $143	14 $143	15 $143	16 $132	17 $132
18 $130	19 $143	20 $143	21 $143	22 $143	23 $132	24 $132
25 $132	26 $143	27 $145	28 $143	29 $143	30 $132	31 $132

Hotel Marinela Sofia

Prices for Hotel Marinela Sofia

Monthly average prices

About this property

Location

Room options

Junior Suite

Standard King Room

Vice-Presidential Suite

Deluxe Double Room

Presidential Suite

Premium King Room

Standard Twin Room

Guest reviews of Hotel Marinela Sofia

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Marinela Sofia

Prices for upcoming dates