Best Western Plus Lozenetz Hotel
From
US$84
/ night
Prices for Best Western Plus Lozenetz Hotel
Select dates to see prices and availability
From
US$84
/ night
Monthly average prices
Nightly prices at Best Western Plus Lozenetz Hotel average US$104 in the cheapest month (June) and US$108 in the most expensive month (May), based on the last 12 months.
| Month | Average price |
|---|---|
| May | US$108 |
| June | US$104 |
M
J
Most expensive: May (~US$108)
Cheapest: June (~US$104)
About this property
Relax at the full-service spa, where you can enjoy massages. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the area shuttle (su...
Amenities
Relax at the full-service spa, where you can enjoy massages. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Business amenities
Featured amenities include a business center, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Dining
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary full breakfast is included.
Rooms
Make yourself at home in one of the 31 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Location
A stay at Best Western Plus Lozenetz Hotel places you in the heart of Sofia, within a 10-minute walk of Park Center and Earth and Man Museum. This spa hotel is 0.6 mi (0.9 km) from Borisova Gradina Park and 1 mi (1.7 km) from Sofia Arsenal Museum for Contemporary Art.
What's nearby
Park Center(0.3 Miles)
Earth and Man Museum(0.4 Miles)
Borisova Gradina Park(0.4 Miles)
National Palace of Culture(0.7 Miles)
NDK(0.8 Miles)
Sofia Arsenal Museum for Contemporary Art(0.8 Miles)
Ploshtad Bulgaria(0.8 Miles)
Vitosha Blvd(0.8 Miles)
Vitoshka Boulevard(0.8 Miles)
Vasil Levski Stadium(0.9 Miles)
Expo 2000 Congress Centre(0.9 Miles)
Sveti Sedmochislenitsi Church(1 Miles)
Bulgarian Army Stadium(1 Miles)
Tokuda Hospital(1.1 Miles)
Borisova Gradina(1.1 Miles)
The nearest major airport is Sofia Airport (SOF)(7.1 Miles)
Parking
Restaurant
Non-smoking rooms
Business centre
Tour desk
Dry cleaning
Location
23, Sveti Naum Blvd, Sofia, Bulgaria
Park Center (0.3 Miles)
Earth and Man Museum (0.4 Miles)
Borisova Gradina Park (0.4 Miles)
National Palace of Culture (0.7 Miles)
NDK (0.8 Miles)
Sofia Arsenal Museum for Contemporary Art (0.8 Miles)
Room options
7
Comfort Room, 1 Double Bed
Room details
1 Double Bed
Sleeps 2
237 ft²
Air ConditioningHeatingWi-Fi (Free)
1
Deluxe Room, 1 Double Bed
Room details
1 Double Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
6
Superior Room, 2 Twin Beds (With Sofabed)
Room details
2 Single Beds
Sleeps 3
Air ConditioningHeatingWi-Fi (Free)
16
Family Suite, Multiple Beds
Room details
1 Double Bed
and 2 Single Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
8
Comfort Room, 2 Twin Beds
Room details
2 Single Beds
Sleeps 2
237 ft²
Air ConditioningHeatingWi-Fi (Free)
6
Junior Suite, Multiple Beds
Room details
1 Double Bed
and 2 Single Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of Best Western Plus Lozenetz Hotel
8
Good
Based on 2,498 verified reviews
Who stays here?
Business
25%
Couple
29%
Family
16%
Group
12%
Solo
15%
What guests think
AI-generated summary based on recent guest reviews
At Best Western Plus Lozenetz Hotel, guests appreciate the convenient location near the metro and center and often praise friendly staff, but recurring complaints cite inconsistent housekeeping and cleanliness, dated or worn rooms, and underwhelming breakfast quality.
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What guests think
At Best Western Plus Lozenetz Hotel, guests appreciate the convenient location near the metro and center and often praise friendly staff, but recurring complaints cite inconsistent housekeeping and cleanliness, dated or worn rooms, and underwhelming breakfast quality.
Room comfort varies: some found beds comfortable and certain rooms spacious or modern, while others reported small layouts and noise from corridors or the street. Service responsiveness is inconsistent, with reports of unaccommodating reception and unmet requests for cleaning or amenities. Overall, expect a convenient base in Sofia with trade-offs around upkeep and breakfast.
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AI-generated summary based on recent guest reviews
Facilities
Not enough information in reviews.
Related guest reviews
8
Yuri
9 Apr 2025
·
Stayed 3 nights
My favorite place to stay in Sofia: reasonable rates, close to subway and a few minutes to the downtown. Facilities and rooms are not new and would require remodelling. Bedding definitely require immediate replacement: fitted sheets must be used instead of old fashion regular sheets.
My favorite place to stay in Sofia: reasonable rates, close to subway and a few minutes to the downtown. Facilities and rooms are not new and would require remodelling. Bedding definitely require immediate replacement: fitted sheets must be used instead of old fashion regular sheets.
8
Sarah Elizabeth
9 Jun 2025
·
Stayed 4 nights
This was our first time in Sofia - the Best Western Plus was in a perfect location for the metro station (European Union Metro) which is two stops from the city centre. It was a short and easy drive from the airport and great for parking too (€10 per night). I emailed in advance of our stay to book a parking space as the underground garage isn’t that big. A small breakfast buffet was included, the hotel itself was new and modern, and the staff were so friendly and helpful. The only thing we felt let it down slightly was how thin the walls and floors are - we could hear people in the corridor and in the rooms next door as well as above us which wasn’t ideal when people came in late at night. If you’re looking for peace and quiet, definitely bring earplugs!
This was our first time in Sofia - the Best Western Plus was in a perfect location for the metro station (European Union Metro) which is two stops from the city centre. It was a short and easy drive from the airport and great for parking too (€10 per night). I emailed in advance of our stay to book a parking space as the underground garage isn’t that big. A small breakfast buffet was included, the hotel itself was new and modern, and the staff were so friendly and helpful. The only thing we felt let it down slightly was how thin the walls and floors are - we could hear people in the corridor and in the rooms next door as well as above us which wasn’t ideal when people came in late at night. If you’re looking for peace and quiet, definitely bring earplugs!
4
Kaydashova
19 Feb 2022
·
Stayed 4 nights
Номера не соответствуют фотографиям на 100%. Все давно устаревшее, обшарпанное. Я впервые сталкиваюсь с отсутствием сервиса. Уборку за 4 дня не сделали ни разу, не вынесли мусор, вообще не заходили даже в номер. Номер был прокуренным до ужаса. Вообщем одни негативные впечатления. Расположение нормальное, интернет хорошо работает, завтрак ну так себе, тоже пойдет.
Номера не соответствуют фотографиям на 100%. Все давно устаревшее, обшарпанное. Я впервые сталкиваюсь с отсутствием сервиса. Уборку за 4 дня не сделали ни разу, не вынесли мусор, вообще не заходили даже в номер. Номер был прокуренным до ужаса. Вообщем одни негативные впечатления. Расположение нормальное, интернет хорошо работает, завтрак ну так себе, тоже пойдет.
4
Jesus Alberto
26 Dec 2022
·
Stayed 4 nights
They didnt clean the room any day. The bathroom was very dirty with black stains in the shower and we had to wear flip-flops. There were some wall paper tore in some spots. And they cheated us with the Spa anounced in the web. They don't have it
They didnt clean the room any day. The bathroom was very dirty with black stains in the shower and we had to wear flip-flops. There were some wall paper tore in some spots. And they cheated us with the Spa anounced in the web. They don't have it
2
Mehmet
9 Sept 2022
·
Stayed 1 night
Terrible hotel dirty lots of human hair in shower and floors are full of dirt all over, no remote for television damage on my car!!! Stay clear non communication with management or reception,no sympathy of customer care or happiness
Terrible hotel dirty lots of human hair in shower and floors are full of dirt all over, no remote for television damage on my car!!! Stay clear non communication with management or reception,no sympathy of customer care or happiness
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AI-generated summary based on recent guest reviews
Cleanliness
Multiple guests report poor housekeeping, with rooms left uncleaned for several days and bathrooms showing dirt or mold. A few reviewers found rooms clean, but overall standards and upkeep feel inconsistent, with worn linens and maintenance issues noted.
Related guest reviews
6
Szántó
7 Oct 2022
·
Stayed 3 nights
Here's a list of what I didn't like: 3 of the 4 lights did not work in the room. The staff needed 24 hours to find bulbs. One light stopped working again the following day. One towel had a huge hole in the middle plus some stains. I stayed 3 nights, with room service only once. Even then, my bed was not made. The shower tube was falling apart and the shower wall was leaking, resulting on water running everywhere in the bathroom.
Here's a list of what I didn't like: 3 of the 4 lights did not work in the room. The staff needed 24 hours to find bulbs. One light stopped working again the following day. One towel had a huge hole in the middle plus some stains. I stayed 3 nights, with room service only once. Even then, my bed was not made. The shower tube was falling apart and the shower wall was leaking, resulting on water running everywhere in the bathroom.
4
Ivaylo
14 Sept 2022
·
Stayed 1 night
The place is beaten down bad. The room we were in (sold as apartment :) was in very poor state of maintenance. Wall paper peeling or completely ripped, power sockets not working, carpet not clean, shower with missing and moldy grouting, curtains in disrepair and wrong size for the windows etc. etc. Windows were of poor quality- you could hear the traffic from the (busy) street outside day and night. Staff were all friendly, but they lack customer service skills and definitely lack efficiency. Shortly after we checked in, I asked for two extra pillow cases (there were two spare pillows and duvet literally thrown in the closet) and mentioned that the remote is missing from the room. We came back almost 8hrs later and there was still no remote in the room and no pillow cases either. Asked for iron- was told all irons are given and i should check in the morning if i want one. HKP would take over the entire (already narrow) corridor with bags of dirty laundry and carts. I haven't stayed in such a poorly run Best Western ever. We chose the place due to it's proximity to a place i needed to go for a meeting- next time we'll stay near the airport where there are better hotels.
The place is beaten down bad. The room we were in (sold as apartment :) was in very poor state of maintenance. Wall paper peeling or completely ripped, power sockets not working, carpet not clean, shower with missing and moldy grouting, curtains in disrepair and wrong size for the windows etc. etc. Windows were of poor quality- you could hear the traffic from the (busy) street outside day and night. Staff were all friendly, but they lack customer service skills and definitely lack efficiency. Shortly after we checked in, I asked for two extra pillow cases (there were two spare pillows and duvet literally thrown in the closet) and mentioned that the remote is missing from the room. We came back almost 8hrs later and there was still no remote in the room and no pillow cases either. Asked for iron- was told all irons are given and i should check in the morning if i want one. HKP would take over the entire (already narrow) corridor with bags of dirty laundry and carts. I haven't stayed in such a poorly run Best Western ever. We chose the place due to it's proximity to a place i needed to go for a meeting- next time we'll stay near the airport where there are better hotels.
6
Fadya
15 Sept 2022
·
Stayed 1 night
The room wasn’t clean.There were dust and spider webs everywhere. The bed was comfy and the bed essentials were good. The hotel overall wasn’t well maintained but it was just ok for a overnight stay after a long flight.
The room wasn’t clean.There were dust and spider webs everywhere. The bed was comfy and the bed essentials were good. The hotel overall wasn’t well maintained but it was just ok for a overnight stay after a long flight.
2
Shai
10 Dec 2022
·
Stayed 4 nights
2nd time in Sofia with my wife 2nd time in BW Lozenets.. The first time 2019 (pre Covid) was great which is why we came this time. Unlike the first time, room wasn’t clean. On the 2nd day when asking why the cleaning lady didn’t make our bed, changed towels and brought toilet paper, we were told that it’s being done every 2 days (why wasn’t I told this when making the reservation?!) and if we want them to change towels we need to ask in the morning to do so. In the 4 nights we’ve stayed there, not once we’ve had a cleaning lady and each night we’ve asked for towels and toilet paper though each morning we’ve asked them to clean the room. Only at night when we’ve return from the center we went to the reception and waited for them to get us towels and toilet paper. I don’t see myself as spoiled but this is too much. I payed +/- $250 to get service which I haven’t got and this is basic request. I won’t return here because having fresh towels and toilet paper is a necessary thing to have and I don’t need to go to reception and ask on a daily basis to have it. End of story, NOT RECOMMENDED!
2nd time in Sofia with my wife 2nd time in BW Lozenets.. The first time 2019 (pre Covid) was great which is why we came this time. Unlike the first time, room wasn’t clean. On the 2nd day when asking why the cleaning lady didn’t make our bed, changed towels and brought toilet paper, we were told that it’s being done every 2 days (why wasn’t I told this when making the reservation?!) and if we want them to change towels we need to ask in the morning to do so. In the 4 nights we’ve stayed there, not once we’ve had a cleaning lady and each night we’ve asked for towels and toilet paper though each morning we’ve asked them to clean the room. Only at night when we’ve return from the center we went to the reception and waited for them to get us towels and toilet paper. I don’t see myself as spoiled but this is too much. I payed +/- $250 to get service which I haven’t got and this is basic request. I won’t return here because having fresh towels and toilet paper is a necessary thing to have and I don’t need to go to reception and ask on a daily basis to have it. End of story, NOT RECOMMENDED!
2
Mehmet
9 Sept 2022
·
Stayed 1 night
Dirty,unfriendly hotel stay clear
Dirty,unfriendly hotel stay clear
8
Damia
7 Oct 2025
·
Stayed 3 nights
Struttura nuova e sempre profumata, personale gentile e disponibile, camere nuove in stile moderno e sempre pulite. Il bagno piccolo ma efficiente e molto carino. La colazione unica pecca con poca scelta di cibo e bassa qualità. Per il resto lo consiglio vivamente!
Struttura nuova e sempre profumata, personale gentile e disponibile, camere nuove in stile moderno e sempre pulite. Il bagno piccolo ma efficiente e molto carino. La colazione unica pecca con poca scelta di cibo e bassa qualità. Per il resto lo consiglio vivamente!
4
KONSTANTINOS
13 Dec 2022
·
Stayed 4 nights
I stayed at the hotel for 4 nights and the room NEVER cleaned up despite our daily request to reception guys. Breakfast was not so good, especially the fried eggs. I believe that Best Western should take care of this matter and especially for the cleaning of the rooms, because I heard similar complaint from other visitors too.
I stayed at the hotel for 4 nights and the room NEVER cleaned up despite our daily request to reception guys. Breakfast was not so good, especially the fried eggs. I believe that Best Western should take care of this matter and especially for the cleaning of the rooms, because I heard similar complaint from other visitors too.
4
Kaydashova
19 Feb 2022
·
Stayed 4 nights
Номера не соответствуют фотографиям на 100%. Все давно устаревшее, обшарпанное. Я впервые сталкиваюсь с отсутствием сервиса. Уборку за 4 дня не сделали ни разу, не вынесли мусор, вообще не заходили даже в номер. Номер был прокуренным до ужаса. Вообщем одни негативные впечатления. Расположение нормальное, интернет хорошо работает, завтрак ну так себе, тоже пойдет.
Номера не соответствуют фотографиям на 100%. Все давно устаревшее, обшарпанное. Я впервые сталкиваюсь с отсутствием сервиса. Уборку за 4 дня не сделали ни разу, не вынесли мусор, вообще не заходили даже в номер. Номер был прокуренным до ужаса. Вообщем одни негативные впечатления. Расположение нормальное, интернет хорошо работает, завтрак ну так себе, тоже пойдет.
4
Jesus Alberto
26 Dec 2022
·
Stayed 4 nights
They didnt clean the room any day. The bathroom was very dirty with black stains in the shower and we had to wear flip-flops. There were some wall paper tore in some spots. And they cheated us with the Spa anounced in the web. They don't have it
They didnt clean the room any day. The bathroom was very dirty with black stains in the shower and we had to wear flip-flops. There were some wall paper tore in some spots. And they cheated us with the Spa anounced in the web. They don't have it
2
Mehmet
9 Sept 2022
·
Stayed 1 night
Terrible hotel dirty lots of human hair in shower and floors are full of dirt all over, no remote for television damage on my car!!! Stay clear non communication with management or reception,no sympathy of customer care or happiness
Terrible hotel dirty lots of human hair in shower and floors are full of dirt all over, no remote for television damage on my car!!! Stay clear non communication with management or reception,no sympathy of customer care or happiness
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AI-generated summary based on recent guest reviews
Rooms
Room comfort varies: some found beds comfortable and certain rooms spacious or modern, while others described small, dated spaces with thin walls and occasional street noise.
Related guest reviews
8
Yuri
9 Apr 2025
·
Stayed 3 nights
My favorite place to stay in Sofia: reasonable rates, close to subway and a few minutes to the downtown. Facilities and rooms are not new and would require remodelling. Bedding definitely require immediate replacement: fitted sheets must be used instead of old fashion regular sheets.
My favorite place to stay in Sofia: reasonable rates, close to subway and a few minutes to the downtown. Facilities and rooms are not new and would require remodelling. Bedding definitely require immediate replacement: fitted sheets must be used instead of old fashion regular sheets.
8
Berith husum
25 Feb 2022
·
Stayed 3 nights
Rigtig gode senge, fin størrelse værelse Røgfrit værelse, men badeværelset lugtede af røg. Og det meste var ret slidt Fin kaffeautomat ved morgenmaden, resten af morgenmaden var temmelig ringe - Prisen stod ikke mål med kvaliteten
Rigtig gode senge, fin størrelse værelse Røgfrit værelse, men badeværelset lugtede af røg. Og det meste var ret slidt Fin kaffeautomat ved morgenmaden, resten af morgenmaden var temmelig ringe - Prisen stod ikke mål med kvaliteten
6
Melanie
5 Nov 2025
·
Stayed 2 nights
Das Frühstück war absolut nicht überzeugend. Zimmer sehr klein.
Das Frühstück war absolut nicht überzeugend. Zimmer sehr klein.
4
Ivaylo
14 Sept 2022
·
Stayed 1 night
The place is beaten down bad. The room we were in (sold as apartment :) was in very poor state of maintenance. Wall paper peeling or completely ripped, power sockets not working, carpet not clean, shower with missing and moldy grouting, curtains in disrepair and wrong size for the windows etc. etc. Windows were of poor quality- you could hear the traffic from the (busy) street outside day and night. Staff were all friendly, but they lack customer service skills and definitely lack efficiency. Shortly after we checked in, I asked for two extra pillow cases (there were two spare pillows and duvet literally thrown in the closet) and mentioned that the remote is missing from the room. We came back almost 8hrs later and there was still no remote in the room and no pillow cases either. Asked for iron- was told all irons are given and i should check in the morning if i want one. HKP would take over the entire (already narrow) corridor with bags of dirty laundry and carts. I haven't stayed in such a poorly run Best Western ever. We chose the place due to it's proximity to a place i needed to go for a meeting- next time we'll stay near the airport where there are better hotels.
The place is beaten down bad. The room we were in (sold as apartment :) was in very poor state of maintenance. Wall paper peeling or completely ripped, power sockets not working, carpet not clean, shower with missing and moldy grouting, curtains in disrepair and wrong size for the windows etc. etc. Windows were of poor quality- you could hear the traffic from the (busy) street outside day and night. Staff were all friendly, but they lack customer service skills and definitely lack efficiency. Shortly after we checked in, I asked for two extra pillow cases (there were two spare pillows and duvet literally thrown in the closet) and mentioned that the remote is missing from the room. We came back almost 8hrs later and there was still no remote in the room and no pillow cases either. Asked for iron- was told all irons are given and i should check in the morning if i want one. HKP would take over the entire (already narrow) corridor with bags of dirty laundry and carts. I haven't stayed in such a poorly run Best Western ever. We chose the place due to it's proximity to a place i needed to go for a meeting- next time we'll stay near the airport where there are better hotels.
8
eric
4 Jun 2025
·
Stayed 1 night
Très bien mais très chaud dans les chambres avec un ac defaillant
Très bien mais très chaud dans les chambres avec un ac defaillant
8
Sarah Elizabeth
9 Jun 2025
·
Stayed 4 nights
This was our first time in Sofia - the Best Western Plus was in a perfect location for the metro station (European Union Metro) which is two stops from the city centre. It was a short and easy drive from the airport and great for parking too (€10 per night). I emailed in advance of our stay to book a parking space as the underground garage isn’t that big. A small breakfast buffet was included, the hotel itself was new and modern, and the staff were so friendly and helpful. The only thing we felt let it down slightly was how thin the walls and floors are - we could hear people in the corridor and in the rooms next door as well as above us which wasn’t ideal when people came in late at night. If you’re looking for peace and quiet, definitely bring earplugs!
This was our first time in Sofia - the Best Western Plus was in a perfect location for the metro station (European Union Metro) which is two stops from the city centre. It was a short and easy drive from the airport and great for parking too (€10 per night). I emailed in advance of our stay to book a parking space as the underground garage isn’t that big. A small breakfast buffet was included, the hotel itself was new and modern, and the staff were so friendly and helpful. The only thing we felt let it down slightly was how thin the walls and floors are - we could hear people in the corridor and in the rooms next door as well as above us which wasn’t ideal when people came in late at night. If you’re looking for peace and quiet, definitely bring earplugs!
8
Damia
7 Oct 2025
·
Stayed 3 nights
Struttura nuova e sempre profumata, personale gentile e disponibile, camere nuove in stile moderno e sempre pulite. Il bagno piccolo ma efficiente e molto carino. La colazione unica pecca con poca scelta di cibo e bassa qualità. Per il resto lo consiglio vivamente!
Struttura nuova e sempre profumata, personale gentile e disponibile, camere nuove in stile moderno e sempre pulite. Il bagno piccolo ma efficiente e molto carino. La colazione unica pecca con poca scelta di cibo e bassa qualità. Per il resto lo consiglio vivamente!
10
Angela
9 Feb 2026
·
Stayed 1 night
Room was comfy very convenient and staff were lovely
Room was comfy very convenient and staff were lovely
8
Lukasz
18 Apr 2023
·
Stayed 1 night
Hotel is a bit off the main streets however in fairly close walk to main pedestrian area. Comfortable bed and room was quite specious. Breakfast OK. Good value for money.
Hotel is a bit off the main streets however in fairly close walk to main pedestrian area. Comfortable bed and room was quite specious. Breakfast OK. Good value for money.
8
TATIANA
17 Oct 2022
·
Stayed 1 night
I arrived in the middle of the night as my flight was delayed. Instead of the man at reception being empathetic or at least welcoming, he was very stern and insisted on me checking out exactly on time in the morning. Hotel is on the older side but I don't mind.
I arrived in the middle of the night as my flight was delayed. Instead of the man at reception being empathetic or at least welcoming, he was very stern and insisted on me checking out exactly on time in the morning. Hotel is on the older side but I don't mind.
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AI-generated summary based on recent guest reviews
Service
Service responsiveness is mixed, with accounts of helpful interactions contrasted by unwelcoming reception and repeated unmet requests for cleaning or basic items.
Related guest reviews
8
elhanan
23 Jun 2025
·
Stayed 5 nights
Hotel close to metro station, hotel manager is very humane, cordial and helpful with every request
Hotel close to metro station, hotel manager is very humane, cordial and helpful with every request
4
Ivaylo
14 Sept 2022
·
Stayed 1 night
The place is beaten down bad. The room we were in (sold as apartment :) was in very poor state of maintenance. Wall paper peeling or completely ripped, power sockets not working, carpet not clean, shower with missing and moldy grouting, curtains in disrepair and wrong size for the windows etc. etc. Windows were of poor quality- you could hear the traffic from the (busy) street outside day and night. Staff were all friendly, but they lack customer service skills and definitely lack efficiency. Shortly after we checked in, I asked for two extra pillow cases (there were two spare pillows and duvet literally thrown in the closet) and mentioned that the remote is missing from the room. We came back almost 8hrs later and there was still no remote in the room and no pillow cases either. Asked for iron- was told all irons are given and i should check in the morning if i want one. HKP would take over the entire (already narrow) corridor with bags of dirty laundry and carts. I haven't stayed in such a poorly run Best Western ever. We chose the place due to it's proximity to a place i needed to go for a meeting- next time we'll stay near the airport where there are better hotels.
The place is beaten down bad. The room we were in (sold as apartment :) was in very poor state of maintenance. Wall paper peeling or completely ripped, power sockets not working, carpet not clean, shower with missing and moldy grouting, curtains in disrepair and wrong size for the windows etc. etc. Windows were of poor quality- you could hear the traffic from the (busy) street outside day and night. Staff were all friendly, but they lack customer service skills and definitely lack efficiency. Shortly after we checked in, I asked for two extra pillow cases (there were two spare pillows and duvet literally thrown in the closet) and mentioned that the remote is missing from the room. We came back almost 8hrs later and there was still no remote in the room and no pillow cases either. Asked for iron- was told all irons are given and i should check in the morning if i want one. HKP would take over the entire (already narrow) corridor with bags of dirty laundry and carts. I haven't stayed in such a poorly run Best Western ever. We chose the place due to it's proximity to a place i needed to go for a meeting- next time we'll stay near the airport where there are better hotels.
10
Heidi Helene
19 Apr 2025
·
Stayed 3 nights
Pænt og rent hotel. Personalet var meget imødekommende og søde. Morgenmaden var lidt skuffende - vi kom altid en halv time før de lukkede morgenmaden og der var sjældent meget tilbage. Ellers synes jeg hotellet passede til prisen.
Pænt og rent hotel. Personalet var meget imødekommende og søde. Morgenmaden var lidt skuffende - vi kom altid en halv time før de lukkede morgenmaden og der var sjældent meget tilbage. Ellers synes jeg hotellet passede til prisen.
2
Shai
10 Dec 2022
·
Stayed 4 nights
2nd time in Sofia with my wife 2nd time in BW Lozenets.. The first time 2019 (pre Covid) was great which is why we came this time. Unlike the first time, room wasn’t clean. On the 2nd day when asking why the cleaning lady didn’t make our bed, changed towels and brought toilet paper, we were told that it’s being done every 2 days (why wasn’t I told this when making the reservation?!) and if we want them to change towels we need to ask in the morning to do so. In the 4 nights we’ve stayed there, not once we’ve had a cleaning lady and each night we’ve asked for towels and toilet paper though each morning we’ve asked them to clean the room. Only at night when we’ve return from the center we went to the reception and waited for them to get us towels and toilet paper. I don’t see myself as spoiled but this is too much. I payed +/- $250 to get service which I haven’t got and this is basic request. I won’t return here because having fresh towels and toilet paper is a necessary thing to have and I don’t need to go to reception and ask on a daily basis to have it. End of story, NOT RECOMMENDED!
2nd time in Sofia with my wife 2nd time in BW Lozenets.. The first time 2019 (pre Covid) was great which is why we came this time. Unlike the first time, room wasn’t clean. On the 2nd day when asking why the cleaning lady didn’t make our bed, changed towels and brought toilet paper, we were told that it’s being done every 2 days (why wasn’t I told this when making the reservation?!) and if we want them to change towels we need to ask in the morning to do so. In the 4 nights we’ve stayed there, not once we’ve had a cleaning lady and each night we’ve asked for towels and toilet paper though each morning we’ve asked them to clean the room. Only at night when we’ve return from the center we went to the reception and waited for them to get us towels and toilet paper. I don’t see myself as spoiled but this is too much. I payed +/- $250 to get service which I haven’t got and this is basic request. I won’t return here because having fresh towels and toilet paper is a necessary thing to have and I don’t need to go to reception and ask on a daily basis to have it. End of story, NOT RECOMMENDED!
8
Sarah Elizabeth
9 Jun 2025
·
Stayed 4 nights
This was our first time in Sofia - the Best Western Plus was in a perfect location for the metro station (European Union Metro) which is two stops from the city centre. It was a short and easy drive from the airport and great for parking too (€10 per night). I emailed in advance of our stay to book a parking space as the underground garage isn’t that big. A small breakfast buffet was included, the hotel itself was new and modern, and the staff were so friendly and helpful. The only thing we felt let it down slightly was how thin the walls and floors are - we could hear people in the corridor and in the rooms next door as well as above us which wasn’t ideal when people came in late at night. If you’re looking for peace and quiet, definitely bring earplugs!
This was our first time in Sofia - the Best Western Plus was in a perfect location for the metro station (European Union Metro) which is two stops from the city centre. It was a short and easy drive from the airport and great for parking too (€10 per night). I emailed in advance of our stay to book a parking space as the underground garage isn’t that big. A small breakfast buffet was included, the hotel itself was new and modern, and the staff were so friendly and helpful. The only thing we felt let it down slightly was how thin the walls and floors are - we could hear people in the corridor and in the rooms next door as well as above us which wasn’t ideal when people came in late at night. If you’re looking for peace and quiet, definitely bring earplugs!
10
Nikolay
9 Aug 2025
·
Stayed 4 nights
It is a nice hotel with great location and service.
It is a nice hotel with great location and service.
4
KONSTANTINOS
13 Dec 2022
·
Stayed 4 nights
I stayed at the hotel for 4 nights and the room NEVER cleaned up despite our daily request to reception guys. Breakfast was not so good, especially the fried eggs. I believe that Best Western should take care of this matter and especially for the cleaning of the rooms, because I heard similar complaint from other visitors too.
I stayed at the hotel for 4 nights and the room NEVER cleaned up despite our daily request to reception guys. Breakfast was not so good, especially the fried eggs. I believe that Best Western should take care of this matter and especially for the cleaning of the rooms, because I heard similar complaint from other visitors too.
10
Angela
9 Feb 2026
·
Stayed 1 night
Room was comfy very convenient and staff were lovely
Room was comfy very convenient and staff were lovely
8
TATIANA
17 Oct 2022
·
Stayed 1 night
I arrived in the middle of the night as my flight was delayed. Instead of the man at reception being empathetic or at least welcoming, he was very stern and insisted on me checking out exactly on time in the morning. Hotel is on the older side but I don't mind.
I arrived in the middle of the night as my flight was delayed. Instead of the man at reception being empathetic or at least welcoming, he was very stern and insisted on me checking out exactly on time in the morning. Hotel is on the older side but I don't mind.
2
Mehmet
9 Sept 2022
·
Stayed 1 night
Terrible hotel dirty lots of human hair in shower and floors are full of dirt all over, no remote for television damage on my car!!! Stay clear non communication with management or reception,no sympathy of customer care or happiness
Terrible hotel dirty lots of human hair in shower and floors are full of dirt all over, no remote for television damage on my car!!! Stay clear non communication with management or reception,no sympathy of customer care or happiness
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AI-generated summary based on recent guest reviews
Location
Consistently praised for convenience near the metro and within walking distance or a short ride of Sofia’s center, with straightforward access from the airport.
Related guest reviews
8
Yuri
9 Apr 2025
·
Stayed 3 nights
My favorite place to stay in Sofia: reasonable rates, close to subway and a few minutes to the downtown. Facilities and rooms are not new and would require remodelling. Bedding definitely require immediate replacement: fitted sheets must be used instead of old fashion regular sheets.
My favorite place to stay in Sofia: reasonable rates, close to subway and a few minutes to the downtown. Facilities and rooms are not new and would require remodelling. Bedding definitely require immediate replacement: fitted sheets must be used instead of old fashion regular sheets.
8
elhanan
23 Jun 2025
·
Stayed 5 nights
Hotel close to metro station, hotel manager is very humane, cordial and helpful with every request
Hotel close to metro station, hotel manager is very humane, cordial and helpful with every request
8
Dora
9 Aug 2022
·
Stayed 1 night
Nice location
Nice location
8
Sarah Elizabeth
9 Jun 2025
·
Stayed 4 nights
This was our first time in Sofia - the Best Western Plus was in a perfect location for the metro station (European Union Metro) which is two stops from the city centre. It was a short and easy drive from the airport and great for parking too (€10 per night). I emailed in advance of our stay to book a parking space as the underground garage isn’t that big. A small breakfast buffet was included, the hotel itself was new and modern, and the staff were so friendly and helpful. The only thing we felt let it down slightly was how thin the walls and floors are - we could hear people in the corridor and in the rooms next door as well as above us which wasn’t ideal when people came in late at night. If you’re looking for peace and quiet, definitely bring earplugs!
This was our first time in Sofia - the Best Western Plus was in a perfect location for the metro station (European Union Metro) which is two stops from the city centre. It was a short and easy drive from the airport and great for parking too (€10 per night). I emailed in advance of our stay to book a parking space as the underground garage isn’t that big. A small breakfast buffet was included, the hotel itself was new and modern, and the staff were so friendly and helpful. The only thing we felt let it down slightly was how thin the walls and floors are - we could hear people in the corridor and in the rooms next door as well as above us which wasn’t ideal when people came in late at night. If you’re looking for peace and quiet, definitely bring earplugs!
10
David
27 Jul 2025
·
Stayed 2 nights
Great location near the center of Sofia. It will be a first choice for us when we visit the city.
Great location near the center of Sofia. It will be a first choice for us when we visit the city.
10
Nikolay
9 Aug 2025
·
Stayed 4 nights
It is a nice hotel with great location and service.
It is a nice hotel with great location and service.
10
Angela
9 Feb 2026
·
Stayed 1 night
Room was comfy very convenient and staff were lovely
Room was comfy very convenient and staff were lovely
8
Phillip
13 Feb 2022
·
Stayed 3 nights
Nice simple place and friendly staff. We walked into the Centre each day and also used the metro
Nice simple place and friendly staff. We walked into the Centre each day and also used the metro
8
Lukasz
18 Apr 2023
·
Stayed 1 night
Hotel is a bit off the main streets however in fairly close walk to main pedestrian area. Comfortable bed and room was quite specious. Breakfast OK. Good value for money.
Hotel is a bit off the main streets however in fairly close walk to main pedestrian area. Comfortable bed and room was quite specious. Breakfast OK. Good value for money.
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AI-generated summary based on recent guest reviews
Dining
Breakfast feedback is largely negative, citing limited selection and modest quality, though a few guests felt it was acceptable.
Related guest reviews
8
Berith husum
25 Feb 2022
·
Stayed 3 nights
Rigtig gode senge, fin størrelse værelse Røgfrit værelse, men badeværelset lugtede af røg. Og det meste var ret slidt Fin kaffeautomat ved morgenmaden, resten af morgenmaden var temmelig ringe - Prisen stod ikke mål med kvaliteten
Rigtig gode senge, fin størrelse værelse Røgfrit værelse, men badeværelset lugtede af røg. Og det meste var ret slidt Fin kaffeautomat ved morgenmaden, resten af morgenmaden var temmelig ringe - Prisen stod ikke mål med kvaliteten
6
Melanie
5 Nov 2025
·
Stayed 2 nights
Das Frühstück war absolut nicht überzeugend. Zimmer sehr klein.
Das Frühstück war absolut nicht überzeugend. Zimmer sehr klein.
8
Maia
13 Oct 2022
·
Stayed 1 night
Just an overnight stay in Sofia. Room was clean and with enough space for 2 people. The necessary basics were all provided - towels, soap, kettle, etc. Breakfast was decent. Overall would recommend if you look for a place to sleep.
Just an overnight stay in Sofia. Room was clean and with enough space for 2 people. The necessary basics were all provided - towels, soap, kettle, etc. Breakfast was decent. Overall would recommend if you look for a place to sleep.
10
Heidi Helene
19 Apr 2025
·
Stayed 3 nights
Pænt og rent hotel. Personalet var meget imødekommende og søde. Morgenmaden var lidt skuffende - vi kom altid en halv time før de lukkede morgenmaden og der var sjældent meget tilbage. Ellers synes jeg hotellet passede til prisen.
Pænt og rent hotel. Personalet var meget imødekommende og søde. Morgenmaden var lidt skuffende - vi kom altid en halv time før de lukkede morgenmaden og der var sjældent meget tilbage. Ellers synes jeg hotellet passede til prisen.
8
Sarah Elizabeth
9 Jun 2025
·
Stayed 4 nights
This was our first time in Sofia - the Best Western Plus was in a perfect location for the metro station (European Union Metro) which is two stops from the city centre. It was a short and easy drive from the airport and great for parking too (€10 per night). I emailed in advance of our stay to book a parking space as the underground garage isn’t that big. A small breakfast buffet was included, the hotel itself was new and modern, and the staff were so friendly and helpful. The only thing we felt let it down slightly was how thin the walls and floors are - we could hear people in the corridor and in the rooms next door as well as above us which wasn’t ideal when people came in late at night. If you’re looking for peace and quiet, definitely bring earplugs!
This was our first time in Sofia - the Best Western Plus was in a perfect location for the metro station (European Union Metro) which is two stops from the city centre. It was a short and easy drive from the airport and great for parking too (€10 per night). I emailed in advance of our stay to book a parking space as the underground garage isn’t that big. A small breakfast buffet was included, the hotel itself was new and modern, and the staff were so friendly and helpful. The only thing we felt let it down slightly was how thin the walls and floors are - we could hear people in the corridor and in the rooms next door as well as above us which wasn’t ideal when people came in late at night. If you’re looking for peace and quiet, definitely bring earplugs!
8
Damia
7 Oct 2025
·
Stayed 3 nights
Struttura nuova e sempre profumata, personale gentile e disponibile, camere nuove in stile moderno e sempre pulite. Il bagno piccolo ma efficiente e molto carino. La colazione unica pecca con poca scelta di cibo e bassa qualità. Per il resto lo consiglio vivamente!
Struttura nuova e sempre profumata, personale gentile e disponibile, camere nuove in stile moderno e sempre pulite. Il bagno piccolo ma efficiente e molto carino. La colazione unica pecca con poca scelta di cibo e bassa qualità. Per il resto lo consiglio vivamente!
4
KONSTANTINOS
13 Dec 2022
·
Stayed 4 nights
I stayed at the hotel for 4 nights and the room NEVER cleaned up despite our daily request to reception guys. Breakfast was not so good, especially the fried eggs. I believe that Best Western should take care of this matter and especially for the cleaning of the rooms, because I heard similar complaint from other visitors too.
I stayed at the hotel for 4 nights and the room NEVER cleaned up despite our daily request to reception guys. Breakfast was not so good, especially the fried eggs. I believe that Best Western should take care of this matter and especially for the cleaning of the rooms, because I heard similar complaint from other visitors too.
4
Kaydashova
19 Feb 2022
·
Stayed 4 nights
Номера не соответствуют фотографиям на 100%. Все давно устаревшее, обшарпанное. Я впервые сталкиваюсь с отсутствием сервиса. Уборку за 4 дня не сделали ни разу, не вынесли мусор, вообще не заходили даже в номер. Номер был прокуренным до ужаса. Вообщем одни негативные впечатления. Расположение нормальное, интернет хорошо работает, завтрак ну так себе, тоже пойдет.
Номера не соответствуют фотографиям на 100%. Все давно устаревшее, обшарпанное. Я впервые сталкиваюсь с отсутствием сервиса. Уборку за 4 дня не сделали ни разу, не вынесли мусор, вообще не заходили даже в номер. Номер был прокуренным до ужаса. Вообщем одни негативные впечатления. Расположение нормальное, интернет хорошо работает, завтрак ну так себе, тоже пойдет.
8
Lukasz
18 Apr 2023
·
Stayed 1 night
Hotel is a bit off the main streets however in fairly close walk to main pedestrian area. Comfortable bed and room was quite specious. Breakfast OK. Good value for money.
Hotel is a bit off the main streets however in fairly close walk to main pedestrian area. Comfortable bed and room was quite specious. Breakfast OK. Good value for money.
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AI-generated summary based on recent guest reviews
10
roger
11 May 2026
·
Stayed 2 nights
Clean, comfortable room. Front desk staff were extremely helpful and spoke good English. Breakfast was a good selection. Short walk to metro for transportation to Serdika--main sights in Sophia. Parking was on site with a reasonable cost
Clean, comfortable room. Front desk staff were extremely helpful and spoke good English. Breakfast was a good selection. Short walk to metro for transportation to Serdika--main sights in Sophia. Parking was on site with a reasonable cost
10
Melanie
16 Mar 2026
·
Stayed 1 night
Friendly and helpful staff, modern clean room, comfy bed, nice breakfast selection and good location.
Friendly and helpful staff, modern clean room, comfy bed, nice breakfast selection and good location.
10
Angela
9 Feb 2026
·
Stayed 1 night
Room was comfy very convenient and staff were lovely
Room was comfy very convenient and staff were lovely
10
u
21 Dec 2025
·
Stayed 1 night
Excellent ! Highly recommend this hotel.
Excellent ! Highly recommend this hotel.
10
Arvind
19 Sept 2025
·
Stayed 2 nights
Great
Great
FAQs about Best Western Plus Lozenetz Hotel
Is parking available at the property?
Self parking is available on-site for a fee of EUR 10.23 per day. Parking is limited, and reservations are not required.
What type of breakfast is offered and what are the serving hours?
A complimentary full breakfast is included, but specific serving hours are not mentioned.
Does the property allow pets?
Pets are not mentioned as allowed at the property, but service animals are exempt from any restrictions.
What are the standard check-in and check-out times?
Check-in is from 14:00, and check-out is until 12:00. Early check-in is available for a fee, subject to availability.
Are airport shuttle services available?
Airport shuttle services are available for a fee of EUR 13.29 per person (one-way) and can be arranged by contacting the property with arrival details before travel.
What accessibility features does the property offer?
The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details on room accessibility are not provided.
What is the location of the property in relation to key landmarks?
The hotel is located in the heart of Sofia, within a 10-minute walk of Earth and Man Museum and Borisova Gradina Park. It is approximately 1 mile from Sofia Arsenal Museum for Contemporary Art and 1.1 miles from Peyo Yavorov House-Museum.
What are the policies for guests staying with children?
Children are allowed at the property, but specific age limits for staying free are not mentioned.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-19: NO DATA
- 2026-09-20: 71.52565057640075USD
- 2026-09-21: 72.23734735031127USD
- 2026-09-22: 75.14153294906616USD
- 2026-09-23: 75.14153294906616USD
- 2026-09-24: NO DATA
- 2026-09-25: NO DATA
- 2026-09-26: 70.79099089813232USD
- 2026-09-27: 86.73532119750976USD
- 2026-09-28: 92.5437011528015USD
- 2026-09-29: 99.38518410186767USD
- 2026-09-30: 88.92781440124512USD
- 2026-10-01: 91.57946059875488USD
- 2026-10-02: 85.83996059875487USD
- 2026-10-03: 91.57946059875488USD
- 2026-10-04: 77.23071059875488USD
- 2026-10-05: 85.83996059875487USD
- 2026-10-06: 85.83996059875487USD
- 2026-10-07: 85.83996059875487USD
- 2026-10-08: 86.73532119750976USD
- 2026-10-09: 86.73532119750976USD
- 2026-10-10: NO DATA
- 2026-10-11: 71.82410264968871USD
- 2026-10-12: 83.69339320373534USD
- 2026-10-13: 83.69339320373534USD
- 2026-10-14: 83.69339320373534USD
- 2026-10-15: 125.61469735031127USD
- 2026-10-16: 125.61469735031127USD
- 2026-10-17: 90.6841USD
- 2026-10-18: 83.69339320373534USD
- 2026-10-19: 90.6841USD
- 2026-10-20: 90.6841USD
- 2026-10-21: 119.48040529632567USD
- 2026-10-22: 119.48040529632567USD
- 2026-10-23: 93.63420264968872USD
- 2026-10-24: 90.6841USD
- 2026-10-25: 90.6841USD
- 2026-10-26: 93.1014142250061USD
- 2026-10-27: 119.48040529632567USD
- 2026-10-28: 90.6841USD
- 2026-10-29: 108.10799626083373USD
- 2026-10-30: 93.63420264968872USD
- 2026-10-31: 108.10799626083373USD
- 2026-11-01: 93.63420264968872USD
- 2026-11-02: 90.6841USD
- 2026-11-03: 90.6841USD
- 2026-11-04: 93.1014142250061USD
- 2026-11-05: 119.48040529632567USD
- 2026-11-06: 93.63420264968872USD
- 2026-11-07: 119.1134542312622USD
- 2026-11-08: 90.6841USD
- 2026-11-09: 90.6841USD
- 2026-11-10: 93.1014142250061USD
- 2026-11-11: 92.62405380249022USD
- 2026-11-12: 119.48040529632567USD
- 2026-11-13: 119.48040529632567USD
- 2026-11-14: 90.6841USD
- 2026-11-15: 93.1014142250061USD
- 2026-11-16: 93.63420264968872USD
- 2026-11-17: 93.63420264968872USD
- 2026-11-18: 93.63420264968872USD
- 2026-11-19: 90.6841USD
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher
- Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- For details on Best Western's privacy policy, visit https://www.bestwestern.com/privacy.
- Airport shuttle fee: EUR 13.29 per person (one-way)
- Self parking fee: EUR 10.23 per day
- Early check-in is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Non-smoking rooms
Business centre
Tour desk
Dry cleaning
Services
Business centre
Tour desk
Dry cleaning
Housekeeping
Safe-deposit box
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Lockers Available
Parking
Parking
Electric car charging station
Parking (Limited)
Parking Onsite
General
Restaurant
Non-smoking rooms
Family room
Activities
Garden
Outdoor Furniture
Internet
Free wi-fi